scholarly journals A Theoretical Framework Development for Hotel Employee Turnover: Linking Trust in Supports, Emotional Exhaustion, Depersonalization, and Reduced Personal Accomplishment at Workplace

2020 ◽  
Vol 12 (19) ◽  
pp. 8065
Author(s):  
Heesup Han ◽  
Wei Quan ◽  
Amr Al-Ansi ◽  
Hyunah Chung ◽  
Abdul Hafaz Ngah ◽  
...  
Keyword(s):  
Emotional Exhaustion ◽  
Employee Turnover ◽  
Survey Methodology ◽  
Voluntary Turnover ◽  
Personal Accomplishment ◽  
Hotel Employees ◽  
Hotel Employee ◽  
Framework Development ◽  
Satisfactory Manner

The present research was an empirical endeavor to build a sturdy theorization linking trust in supervisor and co-worker supports, emotional exhaustion, depersonalization, reduced personal accomplishment, and hotel employee turnover at workplace. A quantitative approach and survey methodology were utilized. This research successfully explored the intricate associations between trust-in-support factors and burnout dimensions and uncovered the possible influence of such relationships on employee turnover in the hotel context. In addition, emotional exhaustion and reduced personal accomplishment among burnout constituents significantly affected turnover. These variables also strengthened the influence of trust in supervisor support on hotel employee turnover, acting as significant mediators. A salient role of emotional exhaustion in escalating employee turnover was unearthed. Overall, this research demonstrated the importance of trust in support and its role in reducing the burnout phenomenon among hotel employees and explaining their voluntary turnover decision formation in a satisfactory manner.

Hospital Nurses in Comparison to Community Nurses: Motivation, Empathy, and the Mediating Role of Burnout

2018 ◽  
Vol 51 (2) ◽  
pp. 72-83 ◽  
Author(s):  
Asnat Dor ◽  
Michal Mashiach Eizenberg ◽  
Ofra Halperin
Keyword(s):  
Emotional Exhaustion ◽  
Maslach Burnout Inventory ◽  
Cross Sectional Study ◽  
Personal Accomplishment ◽  
Hospital Nurses ◽  
Strongly Correlated ◽  
Cross Sectional ◽  
Community Clinic ◽  
Mediating Role

Background Hospital nurses’ experience of their profession differs from that of community clinic nurses due to different working conditions and settings. Purpose To compare hospital nurses and community clinic nurses as to the mediating role of burnout on motivation and empathy. Methods In this cross-sectional study, 457 nurses completed four questionnaires: Demographic, Motivation Questionnaire, the Maslach Burnout Inventory, and the Toronto Empathy Questionnaire. Results Emotional exhaustion and depersonalization among hospital nurses were significantly higher than among community nurses. No significant differences were found in personal accomplishment, empathy, and motivation between the groups. Empathy and motivation were more strongly correlated among hospital nurses than among community nurses. Burnout was found to be a significant mediator between empathy and motivation in both groups but in each group by different burnout subscales. Conclusions To reduce burnout, leaders in the nursing field must enhance conditions in the hospital nurses’ work environment to lower levels of emotional exhaustion and depersonalization; community nurses should be guided to improve their attitudes toward their on-the-job performance to promote their personal accomplishment. Understanding the differences could direct policy makers’ desire toward enacting policies that accommodate these differences and focus on the needs of both groups of professionals.

Workplace Emotions: A Study of Frontline Hotel Employees

2017 ◽  
Vol 42 (3) ◽  
pp. 237-252
Author(s):  
Swati Soni
Keyword(s):  
Emotion Regulation ◽  
Emotional Exhaustion ◽  
Surface Acting ◽  
Deep Acting ◽  
Emotional Labour ◽  
Hotel Employees ◽  
Managerial Implications ◽  
Worker Support ◽  
High Level

The study examines the phenomenon of emotional labour, with a special reference to the frontline hotel employees. Deep acting and surface acting have been discussed as emotion regulation processes. The study hypothesized that emotional labour results in emotional exhaustion and co-worker support acts as a moderator in the relationship between emotional exhaustion and emotional labour. Responses of 140 frontline hotel employees were measured using a self-administered questionnaire to obtain data on emotional labour, consequent emotional exhaustion and moderating role of co-worker support in the proposed relationship. The findings suggest that emotional labour leads to emotional exhaustion, and surface acting was positively related to emotional exhaustion and deep acting was negatively related to emotional exhaustion. Male and female employees, in similar profiles, showed differences in their emotional experiences and emotion regulation processes. Co-worker support was found to have a ‘reverse buffering’ effect suggesting that high level of co-worker support may result in decrease in job satisfaction as emotional labour increases. This was indeed an interesting observation. The article discusses the managerial implications of these findings.

scholarly journals Teacher Satisfaction in Relationships With Students and Parents and Burnout

2021 ◽  
Vol 12 ◽  
Author(s):  
Maria Luisa Pedditzi ◽  
Marcello Nonnis ◽  
Eraldo Francesco Nicotra
Keyword(s):  
Job Satisfaction ◽  
Student Satisfaction ◽  
Emotional Exhaustion ◽  
Parent Satisfaction ◽  
Personal Accomplishment ◽  
Job Dissatisfaction ◽  
Teacher Student ◽  
Teacher Student Relationship ◽  
Student Relationship

In the educational field, the role of the support component of the teacher-student relationship is well known, while the role of the teacher-student relationship on teacher burnout is a more current field of investigation. Several studies on the sources of burnout have recently focused on job satisfaction and teacher-student satisfaction. However, the role of teacher-parent satisfaction is still little explored in this field. Moreover, in the Italian school context, students’ seniority and educational level require further investigation, as the average age of teachers is particularly high compared to their European colleagues. The present study aims to examine in a sample of 882 Italian teachers the presence of burnout and differences in teacher-student and teacher-parent satisfaction between primary (students aged 6–10years) and lower secondary (students aged 11–13years) teachers. A further objective is to test whether teacher-student and teacher-parent satisfaction and seniority can be significant predictors of burnout. Teachers completed the Job Satisfaction Scale (MESI) and the MBI-Educators Survey and the data were then processed using MANOVA and multiple linear regression analysis. The results revealed that 8.2% of the teachers suffered from burnout and lower secondary teachers showed the highest levels of emotional exhaustion, depersonalisation and reduced personal accomplishment. Predictors of emotional exhaustion were job dissatisfaction and seniority, and predictors of depersonalisation were job dissatisfaction and teacher-student dissatisfaction. Finally, predictors of personal accomplishment were also teacher-parent satisfaction and teacher-student satisfaction. The implications of these findings for practice and research are discussed in this article.

scholarly journals Burnout and Self-Perceived Instructional Competence: An Exploratory Study of a Group of Italian Female Elementary School Teachers

2020 ◽  
Vol 17 (4) ◽  
pp. 1356 ◽  
Author(s):  
Monica Pellerone ◽  
Venerando Rapisarda ◽  
Maria Chiara Antonietta Trischitta ◽  
Ermanno Vitale ◽  
Tiziana Ramaci
Keyword(s):  
Primary School ◽  
Elementary School Teachers ◽  
Emotional Exhaustion ◽  
Personal Accomplishment ◽  
School Teachers ◽  
Primary School Teachers ◽  
Quality Of Teaching ◽  
Predictive Role

Since the first half of the 1980s, burnout in teachers has been the object of particular attention by many international authors. Teachers are subject, more than other professions, to numerous and heavy pressures, covering the peculiarity of the profession. The objectives of the present research are to measure the predictive role of emotional exhaustion, depersonalization, and personal accomplishment on the quality of teaching in a group of elementary school teachers. We carried out a cross-sectional study involving 324 Sicilian female teachers, who worked in three school orders: Kindergarten, primary school, and the first year of middle school. Participants completed a socio-demographic questionnaire, the assessment teaching scale for primary school teachers (ECAD-EP), and the Maslach Burnout Inventory (MBI). In reference to the level of burnout, the correlation analysis underlined the presence of a positive correlation between: Emotional exhaustion and depersonalization; and a negative correlation between exhaustion and depersonalization. Furthermore, a predictive role of emotional exhaustion, depersonalization, and personal accomplishment on the quality of teaching in a group of primary school teachers was found.

THE ROLE OF ORGANIZATIONAL SOCIALIZATION IN BURNOUT: A TAIWANESE EXAMPLE

2008 ◽  
Vol 36 (2) ◽  
pp. 197-216 ◽  
Author(s):  
Su-Chiun Liang ◽  
An-Tien Hsieh
Keyword(s):  
Emotional Exhaustion ◽  
Organizational Socialization ◽  
Job Demands ◽  
Personal Accomplishment ◽  
Conservation Of Resources ◽  
Three Components

Previous research predominantly used the conservation of resources (COR) model (Schaufeli & Enzmann, 1998) and the job demands-resources (JD-R) model (Demerouti, Bakker, Nachreiner, & Schaufeli, 2001) to explain burnout. In this study, organizational socialization was examined as a factor to explain and more completely understand burnout. Results from a sample of 397 employees in people-oriented professions and organizations in Taiwan revealed that organizational socialization was significantly related to all three components of burnout: emotional exhaustion, depersonalization, and reduced personal accomplishment. The strength of the prediction was particularly apparent on the dimension of reduced personal accomplishment. The use of organizational socialization as an effective predictor of burnout is a significant departure from previous research.

Pay Volatility and Employee Turnover in the Trucking Industry

2021 ◽  
pp. 014920632110196
Author(s):  
Samantha A. Conroy ◽  
Dorothea Roumpi ◽  
John E. Delery ◽  
Nina Gupta
Keyword(s):  
Employee Turnover ◽  
Voluntary Turnover ◽  
Truck Drivers ◽  
Just In Time ◽  
Trucking Industry ◽  
Large Dataset ◽  
Pay Systems ◽  
Study Support ◽  
Retail Organizations

Many organizations have turned to “just-in-time” pay systems to manage fluctuations in demand for products and services. For example, the trucking industry commonly pays truck drivers by the mile, and retail organizations fluctuate hours available to work to align with holiday demand. Based on the Unfolding Model of Turnover, we propose that the pay volatility, that is, fluctuations in individual pay over time, created by such systems create shocks that initiate thoughts of leaving the organization. We propose that these thoughts increase turnover likelihood. We also propose that pay level and pay trajectory moderate the pay volatility and turnover relationship. Based on a large dataset containing information on objective pay and turnover for truck drivers over a period of 34 weeks, the results of this study support the role of pay volatility, pay level, and pay trajectory in affecting voluntary turnover. Specifically, the results show that all three factors predict turnover likelihood and that pay volatility and pay level interact to predict turnover likelihood. The findings indicate that pay volatility has organizational downsides due to its effects on employee turnover in addition to its known upsides (i.e., flexibility).

scholarly journals Workplace Aggression and Burnout in Nursing—The Moderating Role of Follow-Up Counseling

2020 ◽  
Vol 17 (9) ◽  
pp. 3152
Author(s):  
Sylvie Vincent-Höper ◽  
Maie Stein ◽  
Albert Nienhaus ◽  
Anja Schablon
Keyword(s):  
Emotional Exhaustion ◽  
Workplace Aggression ◽  
Verbal Aggression ◽  
Personal Accomplishment ◽  
Three Dimensions ◽  
Moderating Effects ◽  
To Receive ◽  
The Relationship

The aim of this study is to obtain a better understanding of the association between the frequency of nurses’ exposure to workplace aggression from patients and their levels of burnout. In particular, we seek to shed light on the role of the availability of follow-up counseling in organizations after critical incidents in mitigating the adverse relationships between physical and verbal aggression and nurses’ burnout. A total of 582 nurses reported how frequently they had experienced physical and verbal aggression from patients in the last 12 months and whether they had the opportunity to receive follow-up counseling in their organization. In addition, nurses rated the extent to which they experienced each of the three dimensions of burnout (i.e., emotional exhaustion, depersonalization, and personal accomplishment). The results showed that both physical and verbal aggression were substantially related to the burnout dimensions. Furthermore, we found that the availability of follow-up counseling in organizations attenuated the relationships between physical aggression and all three burnout dimensions. While we found that the availability of follow-up counseling moderated the relationship between verbal aggression depersonalization, the moderating effects were not significant for emotional exhaustion and personal accomplishment. The findings indicate that the availability of follow-up counseling might help minimize the adverse impact of exposure to aggression from patients on nurses’ mental health.

scholarly journals The Effect of Social Undermining on Employees’ Emotional Exhaustion and Procrastination Behavior in Deluxe Hotels: Moderating Role of Positive Psychological Capital

2022 ◽  
Vol 14 (2) ◽  
pp. 931
Author(s):  
Hyo-Sun Jung ◽  
Hye-Hyun Yoon
Keyword(s):  
Emotional Exhaustion ◽  
Psychological Capital ◽  
Mediating Effect ◽  
Social Undermining ◽  
Positive Psychological Capital ◽  
Hotel Employees ◽  
Study Results ◽  
Deluxe Hotel ◽  
Moderating Role

The purpose of this study was to determine if social undermining as perceived by frontline employees significantly affects their emotional exhaustion and procrastination behavior and to clarify the moderating role of positive psychological capital. A total of 310 deluxe hotel employees in South Korea participated in this study by completing a self-administered questionnaire. The study results showed that social undermining perceived by deluxe hotel employees positively influenced their emotional exhaustion. In addition, when emotional exhaustion became severe, employees’ procrastination behavior, which harmed their organizations, increased. Additionally, the findings suggest a mediating effect, thereby indicating that employees’ procrastination behaviors may increase when they experience emotional exhaustion resulting from social undermining. When employees perform their jobs with a positive attitude in a work situation, the negative influence of social undermining and emotional exhaustion may be partially offset. Limitations and future research directions are also discussed.

The role of coworker and supervisor support on job burnout and job satisfaction

2016 ◽  
Vol 13 (1) ◽  
Author(s):  
Peerayuth Charoensukmongkol ◽  
Murad Moqbel ◽  
Sandra Gutierrez-Wirsching
Keyword(s):  
Social Support ◽  
Job Satisfaction ◽  
Emotional Exhaustion ◽  
Design Methodology ◽  
Supervisor Support ◽  
Personal Accomplishment ◽  
Three Dimensions ◽  
Coworker Support ◽  
Practical Implications

Purpose This study investigates the role of coworker and supervisor support on three aspects of burnout (emotional exhaustion, depersonalization, perceived lack of personal accomplishment) and job satisfaction. The authors argue that different sources of social support at work can influence these three aspects of burnout differently. Design/methodology/approach Questionnaires were delivered to supervisors of each campus department at two state universities in South Texas asking them to encourage their employees to complete the survey. The sample consisted of 174 personnel. Findings The results show that coworker support was negatively associated with emotional exhaustion and depersonalization but not with perceived lack of personal accomplishment while supervisor support was negatively associated with all aspects of burnout. The analysis also confirmed the direct and indirect effects of coworker and supervisor support on job satisfaction. Practical implications Due to the detrimental consequences of burnout to employee satisfaction, organizations need to make sure that employees receive sufficient support from their coworkers and supervisors to avoid this burnout problem. Originality/value Even though the role of social support on job burnout has been previously investigated, existing studies tended to combine three dimensions of burnout into a single measure. Using an aggregated measure of burnout as an outcome variable can limit our understanding about the role that social support plays on each individual dimension of burnout. By employing burnout as a multidimensional construct, the present study can determine whether coworker support and supervisor support can have a different impact on each of the three dimensions of burnout.

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