scholarly journals Examining the Antecedents of Environmentally Responsible Behaviour: Relationships among Service Quality, Place Attachment and Environmentally Responsible Behaviour

2021 ◽  
Vol 13 (18) ◽  
pp. 10297
Author(s):  
Tian E Cheng ◽  
Shasha Li ◽  
Heng Zhang ◽  
Mingming Cao
Keyword(s):  
Theoretical Model ◽  
Service Quality ◽  
Questionnaire Survey ◽  
Place Attachment ◽  
Tourist Attractions ◽  
Mediating Role ◽  
Environmentally Responsible ◽  
Responsible Behaviour

This study investigates the antecedents of environmentally responsible behaviour by creating a theoretical model of relationships between service quality, place attachment and environmentally responsible behaviour. A questionnaire survey was conducted among tourists who visited six famous tourist attractions in Shaanxi, China. The results of the research demonstrate that service quality exerts influence on environmentally responsible behaviour and place attachment in a positive manner. Additionally, the findings suggest that place attachment affects environmentally responsible behaviour in a direct and positive manner. Moreover, it is also found that service quality strengthens its effect on environmentally responsible behaviour through place attachment, indicating the mediating role of place attachment in the link between service quality and environmentally responsible behaviour. The current research contributes to tourism literature in that it helps to better understand the tourists’ environmentally responsible behaviour and provides management with evidence of the significance for improving the service quality at tourist attractions.

scholarly journals Place Attachment and Environmentally Responsible Behavior: The Mediating Role of Destination Psychological Ownership

2021 ◽  
Vol 13 (12) ◽  
pp. 6809
Author(s):  
Hui-Ming Kuo ◽  
Jung-Yao Su ◽  
Cheng-Hua Wang ◽  
Pinyapat Kiatsakared ◽  
Kuan-Yu Chen
Keyword(s):  
Place Attachment ◽  
Place Identity ◽  
Psychological Ownership ◽  
Environmentally Responsible Behavior ◽  
Mediating Role ◽  
Responsible Behavior ◽  
Place Dependence ◽  
Environmentally Responsible ◽  
The Relationship

This study aimed to explore the relationship between place attachment and environmentally responsible behavior, and to verify the mediating role of destination psychological ownership in the above relationship. We surveyed scuba divers in Taiwan as the research subjects and obtained 361 valid questionnaires. After conducting a literature review and examining related theories, we proposed a theoretical model and used the structural equation model for analysis. The results showed that the overall model fitted well, place dependence directly affected place identity, and place dependence and place identity both positively and directly influenced environmentally responsible behavior. Furthermore, the testing showed that destination psychological ownership could play a mediating role on the relationship between place attachment and environmentally responsible behavior.

Service Quality and Repeat Purchase: The Moderating Effect of Perceived Value, and Satisfaction

2020 ◽  
Vol 11 (1) ◽  
pp. 5-5
Author(s):  
Aprihatiningrum Hidayati ◽  
Agus W. Soehadi ◽  
Aji Hermawan ◽  
Hartoyo Hartoyo
Keyword(s):  
Service Quality ◽  
Direct Effect ◽  
Purchase Intention ◽  
Perceived Value ◽  
Moderating Variables ◽  
Mediating Role ◽  
Prior Literature ◽  
Repeat Purchase ◽  
Purchase Satisfaction

The purpose of this study is to examine the direct and indirect effect of these determinants on repeat purchase. Competitive training industries impose pressure on managers to increase repeat purchase. Even though service quality and repeat purchase are well studied in prior literature, their determinants such as perceived value and satisfaction have not been fully investigated together as moderating variables. Most of literature stated both of perceived value and satisfaction as independent variables. Besides, most of literature consider purchase as an attitudinal (namely purchase intention), while this study focus on behavioural (namely repeat purchase). Data from a survey of 300 customers of public training are used to empirically evaluate the model. Results indicate that perceived value and the satisfaction have no direct effect on repeat purchase. However, these constructs indirectly influence repeat purchase through the mediating role of service quality. Satisfaction and perceived value play a major role in enhancing service quality, but do not directly impact repeat purchase. Interestingly, the direct effect on repeat purchases stems from service quality while recent researches suggest satisfaction is the antecedent. The findings suggest that training companies should invest more resources aimed at enhancing service quality through service delivery training for their employees. Even though prior research has considered the concepts studied here, this study aims to empirically evaluate a variety of antecedent factors that potentially affect repeat purchase. Relationships are established utilizing data collected in Indonesia (an increasingly important consumer market) which adds value to extant knowledge in this area. Keywords: path analysis, perceived value, repeat purchase, satisfaction, service quali

scholarly journals Place Attachment and Household Disaster Preparedness: Examining the Mediation Role of Self-Efficacy

2021 ◽  
Vol 18 (11) ◽  
pp. 5565
Author(s):  
Ziyi Wang ◽  
Ziqiang Han ◽  
Lin Liu ◽  
Shaobin Yu
Keyword(s):  
Self Efficacy ◽  
Disaster Preparedness ◽  
Place Attachment ◽  
Cultural Context ◽  
General Social Survey ◽  
Mediating Role ◽  
Disaster Experience ◽  
Confounding Variables ◽  
Household Preparedness

Household preparedness is essential for resilience-building and disaster risk reduction. Limited studies have explored the correlations between place attachment, self-efficacy, and disaster preparedness, especially in the east Asian cultural context. This study investigates the mediating role of self-efficacy between place attachment and disaster preparedness based on data from the 2018 Shandong General Social Survey (N = 2181) in China. We categorized the preparedness behaviors into three specific clusters: material, behavioral and awareness preparedness. Multiple linear regressions and the Sobel Goodman tests were employed to estimate the correlations with the control of necessary confounding variables such as disaster experience, socioeconomic and demographic characteristics. The results demonstrate that both the place attachment and self-efficacy are correlated with higher degrees of overall preparedness and all three types of preparedness, and self-efficacy plays a mediating role between place attachment and disaster preparedness. These findings highlight the importance of promoting place attachment and self-efficacy in the advocacies and outreach activities of disaster preparedness.

Job standardization and service quality: The mediating role of prosocial service behaviors

2014 ◽  
Vol 40 ◽  
pp. 130-138 ◽  
Author(s):  
Sheng-Hshiung Tsaur ◽  
Chih-Hung Wang ◽  
Chang-Hua Yen ◽  
Yi-Chun Liu
Keyword(s):  
Service Quality ◽  
Mediating Role
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