The Impact of Knowledge Management Process on Job Satisfaction and Employee Retention

Knowledge management has become a vital element in today's extremely competitive, uncertain, and quickly changing environment. The method of acquiring expertise is knowledge management. In the highly competitive, volatile, and rapidly evolving market climate, knowledge management has become crucial. The goal line of this study is to measure the effect of knowledge management processes (acquisition, share, codification, creation, and retention of knowledge) on job satisfaction. Further, we examine the affiliation between job satisfaction and employee retention. A theoretical model is suggested based on connecting knowledge management processes, job satisfaction, and employee retention. The results of survey data gathered from 32pharmaceutical and chemical companies listed in the Dhaka Stock Exchange in Bangladesh are empirically checked with PLS-SEM (Structural Equation Modeling-Partially Least Square). The study finds that knowledge management processes have a significant and positive impact on job satisfaction. Also, job satisfaction is positively associated and highly significant with employee retention. The findings generated from this study would be a policy dialog to the human resource department, regulatory bodies, academicians, and policy-makers.

Knowledge management processes, innovation capability and organizational performance

International Journal of Productivity and Performance Management ◽

10.1108/ijppm-04-2020-0154 ◽

2020 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Mahmoud Mohammad Migdadi

Keyword(s):

Knowledge Management ◽

Organizational Performance ◽

Structural Equation ◽

Equation Modeling ◽

Innovation Capability ◽

Unified Framework ◽

Content Type ◽

Management Processes ◽

The Impact ◽

PurposeThe purpose of this study is to introduce a unified framework which integrates knowledge management processes (knowledge creation, sharing, storage and documentation and acquisition), innovation capability (product, process, marketing and organizational and organizational performance (operational, financial and product quality). Then empirically test the effect of knowledge management processes (KMP) on innovation capability (IC), the effect of IC on organizational performance (OP) and the impact of KMP on OP through the mediator (IC).Design/methodology/approachA questionnaire was designed and addressed to the general managers of the Jordanian companies making up the target population. Statistical techniques employed included confirmatory factor analysis and structural equation modeling (SEM) using AMOS 24 to test the hypotheses.FindingsThe results show that KMP influences IC, IC affects OP and KMP impacts OP through the mediator (IC).Research limitations/implicationsThe use of longitudinal data and comparisons with this study would provide further insights that would assist in generalizing knowledge related to the relationships among KMP, IC and Os' P.Practical implicationsIf organizations fully comprehend KMP and IC, they would be able to implement them successfully, creating value for their companies and improving OP.Originality/valueThe existing research on KMP and IC is primarily conceptual and descriptive in nature, and empirical research confirming the real impact of KMP when developing IC is lacking. Also. the relationship between innovation capabilities and OP has not been adequately studied. Hence, this study introduces a conceptual framework which integrates KMP, IC and OP and simultaneously empirically tests the relationships among them.

Selected papers of the International Scientific Conference “Contemporary Issues in Business, Management and Economics Engineering 2021” ◽

THE ROLE OF KNOWLEDGE ACQUISITION IN ENHANCING KNOWLEDGE MANAGEMENT PROCESSES IN HIGHER EDUCATION INSTITUTIONS

10.3846/cibmee.2021.646 ◽

2021 ◽

Author(s):

Ibrahim MATAR ◽

Jurgita RAUDELIŪNIENĖ

Keyword(s):

Higher Education ◽

Knowledge Management ◽

Knowledge Acquisition ◽

Structural Equation ◽

Higher Education Institutions ◽

Field Research ◽

Equation Modeling ◽

Management Processes ◽

The Impact ◽

Purpose – this article investigates the impact of knowledge acquisition on the leading knowledge management processes such as knowledge storage, application, and creation in higher education institutions. Research methodology – scientific literature review and hypotheses were used to develop the research model. The re-search data was collected from 202 academics from Lebanese higher education institutions. The structural questionnaire and structural equation modeling techniques were employed to test the research hypotheses. Findings – the findings confirmed the knowledge acquisition process’s leading role with the highest impact on knowl-edge creation and provided valuable insights for scientists in the knowledge acquisition field. Research limitations – this study’s results are primarily applicable in Lebanon and can’t be generalized to other coun-tries. Therefore, a further researcher should encompass diverse countries to generalize the findings on a global level. Practical implications – the results emphasize more attention for higher education institutions’ administration to focus on higher education institutions’ knowledge management cycle, particularly on the knowledge acquisition process. Originality/Value – in this study, the significant influence of knowledge acquisition on other knowledge management processes in the Lebanese higher education institutions has been revealed, as no prior research in Lebanon is found.

Organizational culture and knowledge management processes: case study in a public university

VINE Journal of Information and Knowledge Management Systems ◽

10.1108/vjikms-05-2018-0041 ◽

2019 ◽

Vol 49 (1) ◽

pp. 35-53 ◽

Cited By ~ 9

Author(s):

Iman M. Adeinat ◽

Fatheia H. Abdulfatah

Keyword(s):

Higher Education ◽

Organizational Culture ◽

Knowledge Management ◽

Public University ◽

Equation Modeling ◽

Management Process ◽

Content Type ◽

Management Processes ◽

The Impact ◽

Purpose The purpose of this paper is to examine knowledge management interrelationships in higher education institutions and to assess the impact of the university’s culture on knowledge management processes: creation, dissemination, exchange and application. Design/methodology/approach The proposed model establishes the relationships between organizational culture (OC) and knowledge management processes in a single framework. The study used the organizational culture assessment instrument to determine the culture type and used structural equation modeling to assess the underlying relationships between knowledge management process and OC. Findings The results of the factor analysis used in this study suggest that adhocracy organizational culture, in which an organization is characterized by emphasis on individual initiative and employee empowerment, may not necessarily affect all knowledge management processes equally. In particular, an organization’s culture principally influences the knowledge creation process, followed by knowledge exchange, in a public university setting. Originality/value The study provides a comprehensive outlook on the effect of adhocracy culture in higher education on the knowledge management process through the lens of one cultural context. In addition, this is the first study that explores the OC effect on knowledge management process in a Saudi public university.

THE IMPACT OF LEADERSHIP STYLE AND WORK ENVIRONMENT TO EMPLOYEE’S JOB SATISFACTION WITH ORGANIZATIONAL CULTURE AS MODERATING VARIABLE AT BALAI KESEHATAN PENERBANGAN JAKARTA

JRMSI - Jurnal Riset Manajemen Sains Indonesia ◽

10.21009/jrmsi.008.1.08 ◽

2017 ◽

Vol 8 (1) ◽

pp. 139

Author(s):

Kusnendar Sutaryo ◽

Dedi Purwana

Keyword(s):

Job Satisfaction ◽

Organizational Culture ◽

Work Environment ◽

Leadership Style ◽

Structural Equation ◽

Partial Least Square ◽

Least Square ◽

Equation Modeling ◽

Strong Relation ◽

The research aims to analyze the impact of leadership style and work environment to employee’s job satisfaction with organizational culture as moderating variable at balai kesehatan penerbangan Jakarta. the research used quantitative method. The data were analyzed using structural equation modeling-partial least square. 84 public services were used as samples, but 78 samples were given questionaire back. The research revealed that: a) leadership style has impact on work environment (0,549); b) leadership style influences significantly to organizational culture (0,454); c) work environment doesnot have impact on organizational culture (0,161); d) organizational culture has strong relation to job satisfaction (0,840); e) leadership style has not effect on job satisfaction (0,038); f) work environment has not influence on job satisfaction (0,037); g) throught organizational culture, leadership style hassignificant effect on job satisfaction (0,660); and h) throught organizational culture, work environment has not siginificant effect on job satisfaction (0,129).

Organizational changes, trust and information sharing: an empirical study

Aslib Journal of Information Management ◽

10.1108/ajim-05-2018-0122 ◽

2019 ◽

Vol 71 (5) ◽

pp. 677-692

Author(s):

Farhan Ahmad ◽

Isto Huvila

Keyword(s):

Information Sharing ◽

Structural Equation ◽

Positive Impact ◽

Partial Least Square ◽

Least Square ◽

Equation Modeling ◽

Organizational Changes ◽

Multinational Organization ◽

Content Type ◽

Purpose While there is relatively plenty of evidence for the positive impact of communication on the perceptions of organizational change, how organizational changes affect information sharing is relatively unknown. The purpose of this paper is to investigate if a favorable perception of ongoing organizational changes has a positive impact on information sharing and whether trust mediates this relationship. Design/methodology/approach A questionnaire (n=317) was administered to the employees of a large Finnish multinational organization. Partial least square structural equation modeling was used to test the hypotheses based on earlier research findings. Findings The results show that a positive perception of recent organizational changes improves information sharing both directly and indirectly, mediated by trust. Consequently, when changes are perceived negatively, employees recoil from information sharing which is known to have negative implications for organizations. Research limitations/implications Data were collected in a single organization. The nature of the specific changes in the studied organization and its particularities undoubtedly had an effect on respondents’ perceptions. Originality/value This paper contributes to organizational information management research by elaborating on the relationship between organizational changes and interpersonal information sharing between employees. To the authors’ knowledge, this is the first quantitative study confirming the impact of the perception of organizational changes on employee information-sharing behavior.

The impact of social technologies on knowledge management processes

Kybernetes ◽

10.1108/k-11-2017-0413 ◽

2019 ◽

Vol 48 (8) ◽

pp. 1731-1756

Author(s):

Ali Akbar Haddadi Harandi ◽

Mona Bokharaei Nia ◽

Changiz Valmohammadi

Keyword(s):

Knowledge Management ◽

Knowledge Exchange ◽

Factor Loading ◽

Knowledge Utilization ◽

Equation Modeling ◽

Content Type ◽

Management Processes ◽

Social Technologies ◽

The Impact ◽

Purpose The importance of e-literacy of staff in the digital life is fundamentally very crucial, to such an extent that it is considered as one of the primary conditions for successful utilization of knowledge management processes using social technologies within organizations. This study aims to explain and test a novel conceptual model to show the impact of applying social technologies on knowledge management (KM) processes in the context of Iranian organizations, considering the moderator role of e-literacy of employees. Design/methodology/approach Based on an in-depth study of the relevant literature, a questionnaire was designed. The sound questionnaires obtained from our sample size was 207 and respondents were experts in the field of information technology (IT) within the Central Office of Insurance companies in Tehran. The collected data were analyzed using structural equation modeling and path analysis. Findings The results indicate that the use of social technologies with the factor loading of 0.57 has the highest impact on knowledge exchange and 0.61 on knowledge utilization. In addition, the results indicate that e-literacy with the factor loadings of 0.69 and 0.74 has the highest impact on knowledge exchange and knowledge utilization, respectively. In addition, the impact of social technologies with the factor loading of 0.82 has the highest impact on e-literacy. Research limitations/implications One of the limitations of this study was the generalizability of the findings, which may be limited, as it is focused on one developing country. Also, the lack of full implementation of KM and the use of social technologies in the insurance industry may affect the obtained results. Originality/value To the best knowledge of the authors, this study is among the first of its kind which examines the impact of social technologies usage on the KM processes considering an important variable, i.e. e-literacy of employees.

The System Quality and Customer Satisfaction with Website Quality as Mediator in Online Purchasing: A Developing Country Perspectives

Journal of Operations and Strategic Planning ◽

10.1177/2516600x21991945 ◽

2021 ◽

pp. 2516600X2199194

Author(s):

Anil Kumar ◽

Suman Lata

Keyword(s):

Customer Satisfaction ◽

Structural Equation ◽

Positive Impact ◽

Partial Least Square ◽

Least Square ◽

Equation Modeling ◽

Future Research ◽

System Quality ◽

Website Quality ◽

The present era sees an increasing trend of online purchasing all over the globe, and India is no more an exception. India is likely to become the hub for online market because it is second in terms of population in the world. The study is an effort to understand whether system quality really matters for customer satisfaction, particularly in developing countries, and the website quality works as a mediator or not. The study proposes the theoretical framework of the impact of system quality on customer satisfaction after a rigor literature review. With the help of purposive sampling, data were collected and model tested using partial least square structural equation modeling (PLS-SEM). The results show that system quality and website quality have a direct and positive impact on customer satisfaction and website quality partially mediated. Based on these empirical findings, managerial implications, limitations, and recommendations for further future research are given in the study.

Knowledge-Worker Productivity in Defense Industry: The Role of Knowledge Management through Employees’ Adaptability and Job Satisfaction

Media Ekonomi dan Manajemen ◽

10.24856/mem.v27i01.2597 ◽

2022 ◽

Vol 27 (1) ◽

pp. 140

Author(s):

Nawangsari Wardhani ◽

Noermijati Noermijati ◽

Sunaryo Sunaryo

Keyword(s):

Job Satisfaction ◽

Knowledge Management ◽

Structural Equation ◽

Manufacturing Industry ◽

Knowledge Worker ◽

Sampling Technique ◽

Partial Least Square ◽

Least Square ◽

Equation Modeling ◽

Worker Productivity

This research aims to investigate the direct effect of knowledge management on knowledge-worker productivity and the indirect effect mediated by employees' adaptability and job satisfaction. The research was conducted at PT. Pindad (Persero) Malang as a specific knowledge-based manufacturing industry company. The research population is employees who work in the department that is closely related to the knowledge of ammunition products. Furthermore, 203 employees became the research sample taken proportionally and randomly from the population using proportionate random sampling technique. The data analysis method was carried out using a structural equation modeling (SEM) model with a partial least square (PLS) approach. The results indicate that knowledge management has no significant effect on knowledge-worker productivity, but knowledge management has a significant effect on adaptability, and adaptability has a significant effect on knowledge-worker productivity. Knowledge management also has a significant effect on job satisfaction, and job satisfaction also has a significant effect on knowledge-worker productivity. Thus, adaptability and job satisfaction have a full mediating role on the effect of knowledge management on knowledge-worker productivity. This research contributes fill the research gap on the influence of knowledge management on knowledge-worker productivity with the presence of adaptability and job satisfaction as a mediating variable.

PARTIAL LEAST SQUARE ANALYSIS OF IMPACT OF PROMOTION ON PURCHASE INTENTION CONSUMER TRUST AS MEDIATION

Inovbiz: Jurnal Inovasi Bisnis ◽

10.35314/inovbiz.v9i1.1792 ◽

2021 ◽

Vol 9 (1) ◽

pp. 54

Author(s):

Vivi Iswanti Nursyirwan

Keyword(s):

Purchase Intention ◽

Structural Equation ◽

Positive Impact ◽

Research Output ◽

Purchase Intentions ◽

Partial Least Square ◽

Least Square ◽

Consumer Trust ◽

Equation Modeling ◽

The purpose of this study is to assess the impact of promotion on consumer trust, the impact of promotion on consumer purchase intentions, the impact of consumer trust on purchase intentions, and the impact of promotion on purchase intentions with consumer trust as a mediating variable. This research is a case study on Shopee e-commerce, with the research population being Shopee visitors in 2019, as many as 90.7 million. Determination of the sample by purposive as many as 100 people. This study is different from several previous studies which only examined the effect of independent variables on the dependent variable. The novelty of this research is to present a mediating variable. The approach used in data analysis using Structural Equation Modeling with Partial Least Square. The research output explains that in Shopee e-commerce there is a significant positive impact at the 10% real level for promotional variables on consumer trust, as well as promotion on purchase intention, the same results are also shown for the impact of consumer trust on purchase intention, as well as on promotional variables on purchase intention with consumer trust as a mediating variable.

The influence of the knowledge management processes on results in basic education schools

Journal of Knowledge Management ◽

10.1108/jkm-07-2021-0579 ◽

2022 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Marcelo de Moraes Cordeiro ◽

Mírian Oliveira ◽

Maria-Isabel Sanchez-Segura

Keyword(s):

Knowledge Management ◽

Organizational Performance ◽

Balanced Scorecard ◽

Structural Equation ◽

Management Practices ◽

Basic Education ◽

Equation Modeling ◽

Content Type ◽

Management Processes ◽

Purpose This study aims to identify the influence of knowledge management processes on the performance of basic education, including both private and confessional organizations. Design/methodology/approach This study is based on a positivist view of science and adopts a quantitative approach. A survey was conducted that received 242 answers, which were analyzed using structural equation modeling. Findings All the knowledge management processes were found to impact all the dimensions of organizational performance in the schools. The role knowledge creation exerts on people in the organization was made apparent, as was the way in which knowledge storage impacts three Balanced Scorecard dimensions, namely, people, internal processes and sustainability. Research limitations/implications This research is limited to private confessional basic education schools in Brazil that work at one or more levels of basic education. Practical implications This research is intended to help educational managers improve their knowledge management practices and achieve better performance within the educational environment. Originality/value The present study identifies two topics which are still under-investigated in the field of private confessional basic education, namely: the knowledge management processes and the Balanced Scorecard approach.