scholarly journals CHALLENGES IN THE IMPLEMENTATION OF INTEGRATED DEVELOPMENT PLAN AND SERVICE DELIVERY IN LEPELLE-NKUMPHI MUNICIPALITY, LIMPOPO PROVINCE

2020 ◽  
pp. 1-15
Author(s):  
Aklilu Asha ◽  
Kagiso Makalela
Keyword(s):  
Service Delivery ◽  
Limpopo Province ◽  
Development Plan ◽  
Integrated Development

Municiple Information Society in South Africa

2011 ◽  
pp. 836-841
Author(s):  
Udo Richard Averweg
Keyword(s):  
South Africa ◽  
Service Delivery ◽  
Public Service ◽  
Information Society ◽  
Public Services ◽  
Development Plan ◽  
Integrated Development ◽  
Public Service Delivery ◽  
Doing Business ◽  
Information And Communication

Information and knowledge are keys to development in the knowledge-based society. Information and communication technologies (ICT) are playing an increasingly important role in the daily lives of citizens, revolutionising work and leisure, and changing the rules of doing business. ICT encompass all technologies that facilitate the processing and transfer of information and communication services (United Nations, 2002). Mbigi (2000) indicated that interdependence and “networking are part of African cultural heritage” (p. 23). The African Networking Renaissance is about business organisations finding innovative ways of doing business by harnessing ICT, cultural strengths and inspiration to meet the challenges of its local delivery needs and global competition. In the realm of government, ICT applications are promising to enhance the delivery of public goods and services to citizens not only by improving the process and management of government but also by redefining the traditional concepts of citizenship and democracy (Pascual, 2003). Van der Waldt (2004) noted that the South African government makes provision for the use of information technology (IT) to deliver certain services electronically (electronic governance). Because there is a need for municipalities in South Africa to realise “the strength and importance of a virtual infrastructure framework, which includes…technology and innovation” (eThekwini Municipality Integrated Development Plan 2003-2007, 2003, p. 24), the concept of a municipal information society (MIS) is proposed. An MIS conceptual framework to facilitate public service delivery is this article’s objective. This article is challenging because it discusses a fundamental realignment of the manner in which information, knowledge, ICT, people, and business organisations need to network within a selected municipality in South Africa to meet the challenges of public service delivery. The ideal attributes of successful public service delivery in a developing democratic society were formulated by an authoritative study of public service reform in South Africa (PRC, 1998). Public services are supposed to improve the lives of citizens in the policy areas for which a public service organisation (such as a municipality) is legally responsible. According to this approach to service delivery, local governments can utilise Internet technology to improve quality (better services), efficiency (cost effectiveness) and effectiveness (economic development). Electronic service delivery (ESD) is a method of delivering services and conducting business with customers, suppliers, and stakeholders to achieve local government developmental goals of improved customer service and business efficiency in a sustainable manner. The capacity to deliver services in a sustainable way refers to “the ability to perform appropriate tasks effectively, efficiently and sustainably” (Grindle & Hildebrand, 1995, p. 445). There is no more important issue in South Africa than improving the delivery of public services (van der Waldt, 2004). eThekwini Municipality sees the e-government strategy (eThekwini Municipality Integrated Development Plan 2003-2007, 2003) and its Web site (http://www.durban.gov.za) as important management tools for improved citizen service delivery and communications to the business community in the eThekwini Municipality Area (EMA) in South Africa. The Web site is seen as “key to retaining constant communications” with its constituents (Corporate Policy Unit, 2004b, p. 64). Improving service delivery calls for a shift away from inward-looking bureaucratic systems and attitudes towards a search for new ways of working that puts the needs of the public first (van der Waldt, 2004). In African Networking Renaissance, there is thus a need for “how-to” knowledge and information on modernising existing service delivery in keeping with new, appropriate ways of serving the needs of South Africans. ICT represent a key enabler for improved service delivery to both its citizens and business organisations in the EMA. Cronjé, de Toit, Marais, and Motlatla (2004) noted that the crux of social responsibility is “the insistence of the community that business should in every respect be a ‘good corporate citizen’” (p.106). The focus of this article is on ICT, eThekwini Municipality, and business organisations in the EMA. Good governance assumes that public service delivery (including ESD) is the implementation of public policies aimed at providing concrete services to business organisations.

scholarly journals Performance Management and the Integrated Development Plan of the Msunduzi Municipality in South Africa

2021 ◽  
Vol 14 (2) ◽  
pp. 161-187
Author(s):  
Halima Khunoethe ◽  
Purshottama S. Reddy ◽  
Syanda A. Mthuli
Keyword(s):  
Performance Management ◽  
Secondary Data ◽  
Poor Performance ◽  
Development Plan ◽  
Primary Data ◽  
Integrated Development ◽  
Strategic Objectives ◽  
Top Managers ◽  
Local Municipality ◽  
Policy Alignment

Abstract Poor local government performance has been detrimental to South Africa’s development. The study explores the challenge(s) the Msunduzi Local Municipality is facing in ensuring good performance necessary for achieving its planned development. The study argues that flaws in the management of performance lead to poor performance. This research was interpretivist, used a case-study strategy and adopted a qualitative design / approach. Secondary data in the form of municipal publications and primary data in the form of interview information was collected and analysed. The findings demonstrated that there is a lack of alignment between the planned development and the necessary performance to achieve it in the Msunduzi Local Municipality. The Key Performance Areas of top managers were not aligned to the Integrated Development Plan goals; Key Performance Indicators (KPIs) were internally rather than externally focused; some of the KPIs were too vague to be measurable, and there was no agreement on the top five strategic objectives of the Municipality. This research investigation sought to contribute to the limited understanding of municipal performance and development policy alignment by improving municipal service delivery in developing countries. Lessons have been learnt on the need for policy alignment based on holistic thinking.

ORGANIZATION OF TERRITORIAL DEVELOPMENT PLANNING IN THE CONTEXT OF DECENTRALIZATION OF PUBLIC ADMINISTRATION: COMBINATION OF INTEGRATED, SPATIAL AND ECONOMIC APPROACHES

2021 ◽  
Vol 2021 (11) ◽  
pp. 23-38
Author(s):  
Hanna OLEKSYUK ◽  
◽  
Stepan KUIBIDA ◽  
Nataliya LYSYAK ◽  
Nazariy POPADYNETS ◽  
...  
Keyword(s):  
Community Development ◽  
Development Strategy ◽  
Time Perspective ◽  
Local Level ◽  
Spatial Development ◽  
Development Planning ◽  
Economic Planning ◽  
Development Plan ◽  
Territorial Development ◽  
Integrated Development

The complex spatial and economic planning of development of territorial communities on the conditions of their combination which will promote effective management of territories and ensure integrated sustainable development of territories for the future generations is investigated. The peculiarities of the legislation on new provisions of spatial and economic planning of territorial communities are covered, the main approaches to the development of the Comprehensive Spatial Development Plan of the Territory of Territorial Community, the Concept of Integrated Development of the Territorial Community and the Territorial Community Development Strategy are compared. The scheme of connections of elements at formation of the specified Comprehensive Plan, Concept and Strategy is constructed. The legislative level acceptance of the provisions on joint approaches to the formation of key documents of spatial and economic planning of territorial communities, the unity of land management documentation and urban planning documentation at the local level is established. It is shown that the Concept of Integrated Development of the Territorial Community is the basis and a certain “bridge” for combining the principles and indicators in the formation of the Comprehensive Spatial Development Plan of the Territory of Territorial Community and the Territorial Community Development Strategy. The formation of the Concept is proposed to be carried out on the basis of preliminary conceptual and structural modeling of endogenous potential of territorial communities that will establish the features of the existing potential by its elements (natural resources, production and infrastructure, labor, socio-cultural, etc.) that have a place in each community depending on its specific and general characteristics. It is proved that the modeling of the potential of territorial communities is carried out on the basis of establishing, integrating, uniting, combining, interpenetrating of connections and dependencies in the present time and their interpretation (design, transfer) to the appropriate time perspective (five, ten and more years).

scholarly journals Inclusion of climate change strategies in municipal Integrated Development Plans: A case from seven municipalities in Limpopo Province, South Africa

2016 ◽  
Vol 8 (3) ◽  
Author(s):  
Mankolo X. Lethoko
Keyword(s):  
Climate Change ◽  
Climate Change Adaptation ◽  
Limpopo Province ◽  
Mitigation Strategies ◽  
Intergovernmental Panel ◽  
Integrated Development ◽  
Greenhouse Gasses ◽  
Local Municipalities ◽  
Development Plans ◽  
Adaptation And Mitigation

The Intergovernmental Panel on Climate Change (IPCC) has made it clear that anthropogenic greenhouse gasses are the main cause of observed global warming that leads to climate change. Climate change is now a global reality. In the South African political set-up, local municipalities are the structures that are in direct contact with communities and they draw up Integrated Development Plans (IDPs), which are reviewed and upgraded annually. The article seeks to investigate the extent to which climate change adaptation and mitigation strategies are embedded IDPs in seven vulnerable municipalities in the Limpopo Province. The article conducted an in-depth content analysis of the IDPs of the seven municipalities and the results have revealed that these municipalities have not included adaptation and mitigation strategies adequately in their IDPs despite being the most vulnerable municipalities in the province. The article concludes that these municipalities have not as yet institutionalised climate change in their daily operations, planning and decision making. To this end, the paper recommends that local municipalities should include climate change adaptation and mitigation strategies in their IDPs.Keywords: Climate change; adaptation; mitigation; Integrated Development Plan; vulnerable municipalities

scholarly journals After Izimbizo, what next? A participatory development communication approach to analysing feedback by the Limpopo Provincial Government to its citizens

2017 ◽  
Vol 13 (1) ◽  
Author(s):  
Mahlatse L. Baloyi ◽  
Elizabeth N. Lubinga
Keyword(s):  
Service Delivery ◽  
Public Discourse ◽  
Participatory Development ◽  
Provincial Government ◽  
Limpopo Province ◽  
Development Communication ◽  
Structured Interviews ◽  
Quality Feedback ◽  
Local Municipalities ◽  
Communication Approach

The new democracy in South Africa advocates for a community participatory approach in matters of governance using the Imbizo (plural, Izimbizo) among other channels. Existent studies on Imbizo indicate that the major motivation for organisation of such gatherings by governments appears to be interactive community mobilisation, rather than feedback to matters raised during such gatherings. However, if participatory development aided by communication is to be effective, then it is imperative that feedback is provided not only during a once-off interaction with citizens by government but also, and more importantly, as follow-up to grievances raised during Imbizo.Adoption of Imbizo as effective channels of communication necessitates a provision of quality feedback by government to service delivery concerns raised at the Imbizo.A qualitative study was conducted using semi-structured interviews with participants from three local municipalities in Limpopo Province. Findings reveal that the Limpopo Provincial Government does not provide adequate feedback to service delivery matters raised by communities during Imbizo. The study is relevant to the scholarship of government communication in the context of public discourse, which attributes growing sporadic service delivery protests to poor or inadequate feedback from government.

scholarly journals The emergence of collectively owned self-supply water supply systems in rural South Africa – what can we learn from the Tshakhuma case in Limpopo?

Water SA ◽  
2021 ◽  
Vol 47 (2 April) ◽  
Author(s):  
Moritz Hofstetter ◽  
Barbara van Koppen ◽  
Alex Bolding
Keyword(s):  
South Africa ◽  
Service Delivery ◽  
Public Service ◽  
Alternative Pathway ◽  
Governance Structure ◽  
Lessons Learned ◽  
Limpopo Province ◽  
Water Supply Systems ◽  
Community Members ◽  
Public Service Delivery

Despite the rapid extension of public service delivery since the end of Apartheid, many rural citizens in South Africa still rely on their own initiatives and infrastructure to access water. They construct, improve, operate and maintain infrastructure of different complexities, from individual wells to complex collectively owned water schemes. While most of these schemes operate without legal recognition, they provide essential services to many households. In this article we will first provide an overview of the growing international body of literature describing self-supply as an alternative pathway for public service delivery. We then take a historical perspective on the role of communities and self-supply in South Africa and describe the emergence of six collectively owned, gravity-fed, piped schemes in Tshakhuma, Limpopo Province. We describe and compare these systems using key characteristics like resource access, investment, construction, operation, maintenance and institutional governance. We further assess their performance with regard to coverage, service level, reliability, governance structure, accountability and water quality. We do so because we are convinced that lessons learned from studying such schemes as locally adapted prototypes have the potential to improve public approaches to service delivery. The described cases show the willingness of community members to engage with service delivery and their ability to provide services in cases where the state has failed. The assessment also highlights problematic aspects of self-supply related to a lack of accountability, technical expertise and the exclusion of disadvantaged community members. By describing and assessing the performance of rural self-supply schemes, we aim to recognize, study and learn from such schemes. We consequently do not conclude this article by providing answers, but by raising some pertinent, policy-relevant questions.

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