scholarly journals Human Resource Outsourcing and Skill Variety of Outsourced and Core Staff: Evidence from the Nigerian Banking Industry

2021 ◽  
Vol 19 (1) ◽  
pp. 41-61
Author(s):  
Chinegbomkpa Hope Nwakanma ◽  
Ifeanyi P. Onyeonoru
Keyword(s):  
Human Resource ◽  
Capital Investment ◽  
Banking Industry ◽  
Chi Square ◽  
Human Resource Outsourcing ◽  
Alpha Level ◽  
Analyse Data ◽  
Level Of Significance ◽  
Nigerian Banking ◽  
Southeastern Region

In Nigerian banking industry, Human Resource outsourcing has grown beyond the externalisation of auxiliary activities to include core activities. The consequences of this practice on employee skill variety are rarely discussed in the industry. This study therefore, investigated the skill variety of outsourced and core staff in Nigerian banking industry with evidence from Bank X, Southeastern region. Survey research design was adopted. Bank X was purposively selected due to its reputation for employing outsourced staff in its core banking operations while its branches in Abia, Imo and Enugu States were randomly selected. All 352 workers in the three States comprising 218 outsourced and 134 core staff were enumerated. Mixed methods were used to collect data while descriptive statistics and Chi square at p<0.05 alpha level of significance were used to analyse data. Outsourced staff had less variety in their tasks compared to the core staff. They had less opportunities to acquire additional skills and were required to utilise fewer skills in the course of their work, leading to low skill variety. Their employment status by implication deprived them of human capital investment either privately or corporately. Mode of employment was significantly associated with skill variety.

scholarly journals Customer Service in Banks: Mapping Excellence in Emerging New Competitive Era

2011 ◽  
Vol 2 (5) ◽  
pp. 193-202
Author(s):  
R. K. Uppal
Keyword(s):  
Customer Service ◽  
Banking Industry ◽  
Foreign Bank ◽  
Chi Square ◽  
Significant Difference ◽  
Chi Square Test ◽  
Customer Services ◽  
Bank Group ◽  
Level Of Significance ◽  
Potential Customers

The Indian Banking Industry has undergone radical changes due to liberalization and globalization measures undertaken since 1991. Today, Indian Banking Industry is one of the largest in world. There has been a great surge in efficient customer services. A highly satisfied and delighted customer is a very vital nonfinancial asset for the banks in the emerging IT era. The curtsey, accuracy & speed are like a crown factors for a bank. Based on the responses of 768 customers of public sector bank, Indian Private Sector Bank & Foreign Bank (each one from these groups) operating in Amritsar district of Punjab and in case of fully E-bank, (three banks, one from each bank group) have been taken into consideration. It may be inferred that there is significant difference among three bank groups with regard to the time customers have to spend to transact a business. The E-banks are more efficient in regard to time factor. This is the very important factor of shifting of potential customers in E-banks. The survey was conducted in Amritsar district of Punjab in the month of September 2007. Chi-Square test is used to check the level of significance difference among various bank groups and coefficient of contingency among various bank group customers’ responses is also calculated.

scholarly journals An Empirical Assessment of Health Workers’ Organisational Commitment in Ghana: A Comparative Analysis

2016 ◽  
Vol 11 (3) ◽  
pp. 183 ◽  
Author(s):  
Henry Kofi Mensah ◽  
Kofi Osei Akuoko ◽  
Florence Ellis
Keyword(s):  
Public Health ◽  
Organizational Commitment ◽  
Health Workers ◽  
Chi Square ◽  
The Public ◽  
Private And Public ◽  
Public Sectors ◽  
Analyse Data ◽  
Level Of Significance ◽  
Two Sectors

<p>Organizational commitment has been empirically found to be poor among health workers in Ghana. In this paper, we tried to compare health workers’ organizational commitment in the private and public sectors to understand if organizational commitment remains the same across the two sectors. We collected and used data on healthcare institutions in the two sectors using self-administered questionnaires. Factor analysis was used to analyse data. Results suggest that workers in private healthcare institutions have a favourable organizational commitment, whereas their counterparts in the public sector have poor organizational commitment. The validity of our analysis is based on meeting the Measure of Sampling Adequacy criterion at the levels of individual indicator variables and all variables put together with respect to both the private and public sectors. The Bartlett’s test of sphericity was also significant at the chosen level of significance for both sectors [(Private: Chi-square = 173.68; p = .000); (Public: Chi-square = 235.44; p = .000)]. We therefore provisionally accept the hypothesis that organizational commitment is not the same among private and public health workers. The study recommends that managements of the public health institutions must increase attention on the organizational commitment of health workers by enhancing compensation, ensuring fairness in organizational justice and offer satisfactory job designs.</p>

Performance Measurement Systems and Firms' Characteristics

2017 ◽  
pp. 1109-1126
Author(s):  
Oyewo Babajide Michael
Keyword(s):  
Performance Measurement ◽  
Banking Industry ◽  
Sub Saharan Africa ◽  
Chi Square ◽  
Financial Measures ◽  
Measurement Systems ◽  
Research Findings ◽  
Sub Saharan ◽  
Performance Measurement Systems ◽  
Nigerian Banking

The Nigerian banking industry, being the second largest in sub-Saharan Africa after the South-African banking industry, has evolved and undergone remarkable transformation over the years. As such, the evaluation of the Performance Measurement Systems (PMS) of banks in Nigeria becomes highly desirable. In response, this research was undertaken to: identify the elements of PMS; investigate the appropriateness and effectiveness of PMS; and assess the interrelationship between the PMS and strategy in the Nigerian banking industry. Statistics such as charts, percentage analysis, Wilcoxon, Chi – square, Kruskal Wallis, and Mann- Whitney U tests were employed for data analyses. Following research findings that traditional financial measures were commonly used in the Nigerian banking industry, the study recommends the adoption of more innovative PMS to improve performance. Also, the inclusion of performance measures like innovation, continuous improvement, and risk management should be enshrined in the PMS of the Nigerian banking industry to strengthen monitoring.

Performance Measurement Systems and Firms' Characteristics

2015 ◽  
Vol 2 (3) ◽  
pp. 67-83 ◽  
Author(s):  
Oyewo Babajide Michael
Keyword(s):  
Performance Measurement ◽  
Banking Industry ◽  
Sub Saharan Africa ◽  
Chi Square ◽  
Financial Measures ◽  
Measurement Systems ◽  
Research Findings ◽  
Sub Saharan ◽  
Performance Measurement Systems ◽  
Nigerian Banking

The Nigerian banking industry, being the second largest in sub-Saharan Africa after the South-African banking industry, has evolved and undergone remarkable transformation over the years. As such, the evaluation of the Performance Measurement Systems (PMS) of banks in Nigeriabecomes highly desirable. In response, this research was undertaken to: identify the elements of PMS; investigate the appropriateness and effectiveness of PMS; and assess the interrelationship between the PMS and strategy in the Nigerian banking industry. Statistics such as charts, percentage analysis, Wilcoxon, Chi – square, Kruskal Wallis, and Mann- Whitney U tests were employed for data analyses. Following research findings that traditional financial measures were commonly used in the Nigerian banking industry, the study recommends the adoption of more innovative PMS to improve performance. Also, the inclusion of performance measures like innovation, continuous improvement, and risk management should be enshrined in the PMS of the Nigerian banking industry to strengthen monitoring.

A Study on Comparison of Financial Management Practices in Sports Department of Public and Private Colleges of Chhattisgarh

2021 ◽  
Vol 27 (1) ◽  
pp. 51-55
Author(s):  
Jaya Chandra ◽  
A. K. Srivastava ◽  
Rajeev Choudhary
Keyword(s):  
Private Colleges ◽  
Financial Management ◽  
Management Practices ◽  
Chi Square ◽  
Public And Private ◽  
Demographic Profile ◽  
Alpha Level ◽  
Level Of Significance

The purpose of this study is to analyze and compare financial management practices in sports department in public and private colleges in Chhattisgarh. To achieve this purpose questionnaire was used as an instrument and were distributed to 100 subjects including sports officer, chief coach, senior coach from public and private colleges in Chhattisgarh. The questionnaire contained two parts A and B. Part A contained questions related with the demographic profile and Part B contained statements on financial management practices. The collected data were statistically analyzed using chi square to test the hypothesis at 0.05 alpha level of significance using SPSS version 16.

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