THE IMPLEMENTATION OF BALANCED SCORECARD METHOD TO IMPROVE SERVICE PERFORMANCE IN THE PUBLIC SECTOR (Case Study: Population and Civil Registry Office of Klaten Regency, Central Java)

Performance measurement in the public research sector is complex because of the need to configure stakeholder expectations with operational efficiency. The paper investigates the appropriateness of a performance measurement framework (PMF) in a state controlled research organization in South Africa. A case study method, combined with a survey, is used to test the research questions. The results indicate that the public sector PMF incorporated a checklist of critical success factors, it was sustainable and performance measures had been developed for all the stakeholders. Furthermore, the results indicated that the PMF had facilitated the achievement of the division’s strategic objectives, as well as ancillary objectives like motivation, learning and decision making at a local operations level. Finally, the results suggest that it may be possible to create a generic form of public sector research PMF that is based on the balanced scorecard.

Download Full-text

PENGARUH SISTEM INFORMASI AKUNTANSI DAN TEKNOLOGI INFORMASI TERHADAP KINERJA PELAYANAN DI SEKTOR PUBLIK

Jurnal Kajian Akuntansi dan Auditing ◽

10.37301/jkaa.v0i0.5410 ◽

2011 ◽

Author(s):

Hari Wahyudi

Keyword(s):

Information Systems ◽

Public Sector ◽

Service Sector ◽

Accounting Information ◽

Service Performance ◽

Test Reliability ◽

Test Results ◽

Performance Information ◽

Accounting Information Systems ◽

The Public

This study aimed to investigate the influence of accounting information systems and technology to service performance information on the public sector. Samples in this study were RS. M. Djamil in Padang, PLN, PDAM in Padang and taken at random (purposive sampling). Of the 122 questionnaires had been distributed only 85 questionnaires could be processed. Test Equipment used to test the validity of this study is the test, Test Reliability, Test for multicollinearity, coefficient Determination Test, and the t test, results of this study are: (a) The first hypothesis tests can be concluded that the accounting information systems has significant influence on performance in service sector public. (2) Information technology does not significantly influence the performance of services in the public sector.

Download Full-text

Conflict dissolution in the public sector: A case-study

European Journal of Operational Research ◽

10.1016/s0377-2217(00)00037-0 ◽

2001 ◽

Vol 130 (2) ◽

pp. 388-401 ◽

Cited By ~ 38

Author(s):

Carlos A. Bana e Costa ◽

Fernando Nunes da Silva ◽

Jean-Claude Vansnick

Keyword(s):

Public Sector ◽

The Public

Download Full-text

Grey Clustering Evaluation for the Cooperation Efficiency of PPP Project: Taking Beijing Metro Line 4 as an Example

Mathematical Problems in Engineering ◽

10.1155/2019/8232731 ◽

2019 ◽

Vol 2019 ◽

pp. 1-13 ◽

Cited By ~ 2

Author(s):

Hui Sun ◽

Yingzi Liang ◽

Yuning Wang

Keyword(s):

Public Sector ◽

Private Sector ◽

Evaluation Model ◽

Evaluation Index System ◽

The Public ◽

Clustering Model ◽

Grey Clustering ◽

Public Products ◽

Infrastructure Project

PPP model is an important model which provides public products or services based on the coordination between the public sector and private sector. The implementation of PPP model is helpful for relieving the stress of insufficient funding for public sector and improving the efficiency of resource allocation. Comparing with traditional infrastructure project, PPP project involves many stakeholders, and the cooperation efficiency during the different stakeholders impacts the results of the project directly. Thus, it is important to explore the cooperation efficiency of PPP project. Based on grey clustering model, this paper evaluates the cooperation efficiency of PPP project. An evaluation index system including 36 indexes is established based on the aims and objectives of three stakeholders (public sector, private sector, and passengers). A case study of Beijing Metro Line 4 PPP project is implemented to verify the validity and applicability of the evaluation model. And the results showed that the cooperation efficiency of Beijing Metro Line 4 PPP project is relatively high. The model also provided insights into the shortage of the cooperation efficiency of Beijing Metro Line 4 PPP project. As such, the results can assist all stakeholders in adjusting the cooperation efficiency.

Download Full-text