scholarly journals Measuring User Satisfaction of Educational Service Applications using Text Mining and Multicriteria Decision-Making Approach

2021 ◽  
Vol 16 (17) ◽  
pp. 76
Author(s):  
Nasa Zata Dina ◽  
Riky Tri Yunardi ◽  
Aji Akbar Firdaus ◽  
Nyoman Juniarta
Keyword(s):  
Decision Making ◽  
Text Mining ◽  
User Satisfaction ◽  
Multicriteria Decision Making ◽  
Quality Model ◽  
Multicriteria Decision ◽  
Technology Services ◽  
Numerical Rating ◽  
Educational Applications ◽  
Khan Academy

Rapid growth of educational technology services today means that there are more applications in the market. Users may find it hard to choose the most suitable application, so they look for references. Experience shared in the form of text reviews and numerical rating can provide references. Text re-views are particularly specific and so they can provide insights to user satis-faction. In this study, we use text mining and multicriteria decision-making approach to measure the user satisfaction. The data is crawled and collected from seven educational applications: Coursera, edX, Khan Academy, LinkedIn Learning, Quipper, Socratic and Udemy. Nine attributes are used to measure the user reviews according to quality model of e-learning sys-tems. The result is in favor of Khan Academy, while Quipper is ranked the lowest. The v-values used range between 0 and1 and what is unique is that the rank of Khan Academy and Quipper are not affected by v-value while the ranks of the other applications are. It indicates that Khan Academy has high user satisfaction in terms of utility and low complaint from individuals. Quipper shows the opposite.

scholarly journals Sustainability in the Business Sector: A Fuzzy Multicriteria Decision-Making Model for Financial Leasing Company Selection of the Vietnamese SMEs

SAGE Open ◽  
2021 ◽  
Vol 11 (3) ◽  
pp. 215824402110360
Author(s):  
Fengsheng Chien ◽  
Chia-Nan Wang ◽  
Ka Yin Chau ◽  
Van Thanh Nguyen ◽  
Viet Tinh Nguyen
Keyword(s):  
Decision Making ◽  
Interest Rates ◽  
Small And Medium Enterprises ◽  
Multicriteria Decision Making ◽  
Primary Concern ◽  
Multicriteria Decision ◽  
Financial Leasing ◽  
Criteria Weights ◽  
Leasing Company ◽  
Selection Of

The uses and management of capital is extremely important to the operation of any businesses. However, not all businesses have available capital, so the use of loans in many different forms is always an effective solution in managing corporate finance. Accompanying with businesses, many financial leasing companies have implemented products and programs to lend money to businesses with low interest rates. So, choosing the best financial leasing company is a primary concern of businesses. To increase competitiveness, financial leasing companies often offer preferential conditions to attract businesses. Choosing the best financial leasing service to leasing is important and necessary to those businesses. Thus, the selection of a financial leasing company by small and medium enterprises benefits from the application of Multicriteria Decision-Making (MCDM) methods which allows the decision maker to consider various qualitative and quantitative criteria. In this article, the author applied Fuzzy Analytical Network Process (FANP) to calculate the related criteria weights of the financial leasing company selection problem of businesses. Then, the Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) is applied to rank the potential decision-making units. This research establishes one complete and efficient model for financial leasing company selection using FANP and TOPSIS methods. The proposed model is then applied into a real-world case study to demonstrate its feasibility.

Optimal ecodesign selection for biodiesel production in biorefineries through multicriteria decision making

2021 ◽  
Author(s):  
Luisa Andrea González-Cruz ◽  
Luis Fernando Morales-Mendoza ◽  
Alberto Alfonso Aguilar-Lasserre ◽  
Catherine Azzaro-Pantel ◽  
Paulina Martínez-Isidro ◽  
...  
Keyword(s):  
Decision Making ◽  
Multicriteria Decision Making ◽  
Biodiesel Production ◽  
Multicriteria Decision ◽  
Selection For

scholarly journals Approaches for multicriteria decision-making based on the hesitant fuzzy best–worst method

2021 ◽  
Author(s):  
Jian Li ◽  
Li-li Niu ◽  
Qiongxia Chen ◽  
Zhong-xing Wang
Keyword(s):  
Decision Making ◽  
Comparative Analysis ◽  
Programming Model ◽  
Multicriteria Decision Making ◽  
Decision Makers ◽  
Multicriteria Decision ◽  
Preference Relations ◽  
Fuzzy Preference Relations ◽  
Decision Making Models ◽  
Best Worst Method

AbstractHesitant fuzzy preference relations (HFPRs) have been widely applied in multicriteria decision-making (MCDM) for their ability to efficiently express hesitant information. To address the situation where HFPRs are necessary, this paper develops several decision-making models integrating HFPRs with the best worst method (BWM). First, consistency measures from the perspectives of additive/multiplicative consistent hesitant fuzzy best worst preference relations (HFBWPRs) are introduced. Second, several decision-making models are developed in view of the proposed additive/multiplicatively consistent HFBWPRs. The main characteristic of the constructed models is that they consider all the values included in the HFBWPRs and consider the same and different compromise limit constraints. Third, an absolute programming model is developed to obtain the decision-makers’ objective weights utilizing the information of optimal priority weight vectors and provides the calculation of decision-makers’ comprehensive weights. Finally, a framework of the MCDM procedure based on hesitant fuzzy BWM is introduced, and an illustrative example in conjunction with comparative analysis is provided to demonstrate the feasibility and efficiency of the proposed models.

scholarly journals The Evaluation of Mineral Resources Development Efficiency Based on Hesitant Fuzzy Linguistic Approach and Modified TODIM

2018 ◽  
Vol 2018 ◽  
pp. 1-9 ◽  
Author(s):  
Pu Li ◽  
Xudong Chen ◽  
Xinyi Qu ◽  
Qi Xu
Keyword(s):  
Decision Making ◽  
Multicriteria Decision Making ◽  
Mineral Resources ◽  
Evaluation Process ◽  
Multicriteria Decision ◽  
Actual Evaluation ◽  
Panxi Area ◽  
Linguistic Approach ◽  
Fuzzy Linguistic ◽  
Resources Development

The evaluation of mineral resources development efficiency is a typical multicriteria decision-making issue. Meanwhile, due to the limited existing technology, there might be subjectivity, ambiguity, and inaccuracy of the measurement of the evaluation index of mineral resources development efficiency. In this paper, we, considering the incomplete information, use the hesitant fuzzy linguistic approach to describe the psychological hesitation and ambiguity of the decision-maker in the actual evaluation process and then construct the general model of the development efficiency evaluation of the mineral resources by using the hesitant fuzzy linguistic terms sets and modified TODIM. Finally, this paper takes the Panxi area as an example to study the development efficiency of vanadium-titanium magnetite. The results show that the hesitant fuzzy linguistic multicriteria decision-making (MCDM) approach can be implemented to mineral resources evaluation and resources management.

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