Influence of Organizational Factors in the Sustainability of E-Government

2020 ◽  
pp. 1695-1727
Author(s):  
Nurdin Nurdin ◽  
Rosemary Stockdale ◽  
Helana Scheepers
Keyword(s):  
Local Government ◽  
Organizational Factors ◽  
Political Commitment ◽  
Government Organizations ◽  
Government Institutions ◽  
Systems Implementation ◽  
Information Systems Implementation ◽  
Complex Project ◽  
Organizational View

The majority of e-government implementations and their subsequent use, particularly in developing countries, have resulted in high rates of failure. These failures of e-government implementation have been caused by a plethora of organizational, human, financial and infrastructure challenges that mostly result from organizational factors such as lack of resources, political commitment and poor collaboration. These commonly result when government organizations try to sustain their e-government facilities alone and have insufficient resources, competence, and legitimacy to do so. This study is an attempt to understand how organizational factors shape the sustainability of e-government implementation within a local government context. A case study of local e-government implementation is presented and then analyzed from perspective of organizational view. Our construct is based on organizational factors that are commonly found to influence information systems implementation. Our findings show that organizational factors such as organizational and employees' professionalism, commitment, coordination and cooperation, and responsibility sharing among local government institutions have influenced the sustainability of e-government implementation within the local government. Our findings also show that e-government is a complex project that requires coordination and cooperation among actors as well as the need to share responsibility among the actors to support the sustainability of the project.

Influence of Organizational Factors in the Sustainability of E-Government

2015 ◽  
pp. 281-323
Author(s):  
Nurdin Nurdin ◽  
Rosemary Stockdale ◽  
Helana Scheepers
Keyword(s):  
Local Government ◽  
Organizational Factors ◽  
Political Commitment ◽  
Government Organizations ◽  
Government Institutions ◽  
Systems Implementation ◽  
Information Systems Implementation ◽  
Complex Project ◽  
Organizational View

The majority of e-government implementations and their subsequent use, particularly in developing countries, have resulted in high rates of failure. These failures of e-government implementation have been caused by a plethora of organizational, human, financial and infrastructure challenges that mostly result from organizational factors such as lack of resources, political commitment and poor collaboration. These commonly result when government organizations try to sustain their e-government facilities alone and have insufficient resources, competence, and legitimacy to do so. This study is an attempt to understand how organizational factors shape the sustainability of e-government implementation within a local government context. A case study of local e-government implementation is presented and then analyzed from perspective of organizational view. Our construct is based on organizational factors that are commonly found to influence information systems implementation. Our findings show that organizational factors such as organizational and employees' professionalism, commitment, coordination and cooperation, and responsibility sharing among local government institutions have influenced the sustainability of e-government implementation within the local government. Our findings also show that e-government is a complex project that requires coordination and cooperation among actors as well as the need to share responsibility among the actors to support the sustainability of the project.

An Extensible Identity Management Framework for Cloud-Based E-Government Systems

2016 ◽  
pp. 399-422
Author(s):  
Hirra Anwar ◽  
Muhammad Awais Shibli ◽  
Umme Habiba
Keyword(s):  
Cloud Computing ◽  
Identity Management ◽  
Security Requirements ◽  
Computing Technology ◽  
Management Framework ◽  
Government Organizations ◽  
Domain Specific ◽  
Government Institutions ◽  
Design And Implementation

Numerous Cloud Identity Management (IdM) systems have been designed and implemented to meet the diverse functional and security requirements of various organizations. These requirements are subjective in nature; for instance, some government organizations require security more than efficiency while others prioritize performance and immediate response over security. However, most of the existing IdM systems are incapable of handling the user-centricity, security & technology requirements and are also domain specific. In this regard, this chapter elaborates the need to use Cloud Computing technology for enhancing the effectiveness and transparency of IdM functions and presents a comprehensive and well-structured Extensible IdM Framework for Cloud based e-government institutions. We present the design and implementation details of the proposed framework, followed by a case study which shows how government organizations of Pakistan would use the proposed framework to improve their IdM processes and achieve diverse IdM services.

A descriptive case study of effective decision-making of a local government organization in the United States of America

2020 ◽  
Vol 16 (3) ◽  
pp. 279-297
Author(s):  
Jennifer Capler
Keyword(s):  
United States ◽  
Decision Making ◽  
Local Government ◽  
United States Of America ◽  
The United States ◽  
Content Type ◽  
Government Organizations ◽  
Effective Decision ◽  
Effective Decision Making

PurposeThis article details a qualitative descriptive case study of affective factors of effective decision-making of one local government organization in the United States of America. The specific problem was that many elected American local government representatives lack effective decision-making strategies. This research focus indicated a lack of qualitative research on the real-world experience of factors that were taken into consideration during decision-making within American local government organizations.Design/methodology/approachUsing a local government organization in southwest Illinois, elected representatives were interviewed and observed. The interviews and observations surfaced how the representatives made decisions. Data were analyzed using manual coding and theming to determine themes and patterns.FindingsThe results produced six themes about factors, including emotional intelligence, which impacted decision-making. They are: (1) remembering the past, (2) communication and respect, (3) spurring economic growth and development, (4) fairness, (5) recognizing and removing emotions and bias and (6) accountability.Research limitations/implicationsBeing a single case study, this research is limited in generalization. The research was limited to the identification of current, real-world experience of elected local government representatives.Practical implicationsThe findings of this research can be used to create more effective decision-making practices for local government organizations of similar size.Originality/valueThis is the first study to review, in-depth, the decision-making and emotional intelligence factors of local government organizations in the United States of America. The conceptual background, discussion, implications to local government organizations, limitations and recommendations for future studies are discussed.

An Extensible Identity Management Framework for Cloud-Based E-Government Systems

2016 ◽  
pp. 163-187
Author(s):  
Hirra Anwar ◽  
Muhammad Awais Shibli ◽  
Umme Habiba
Keyword(s):  
Cloud Computing ◽  
Identity Management ◽  
Security Requirements ◽  
Computing Technology ◽  
Management Framework ◽  
Government Organizations ◽  
Domain Specific ◽  
Government Institutions ◽  
Design And Implementation

Numerous Cloud Identity Management (IdM) systems have been designed and implemented to meet the diverse functional and security requirements of various organizations. These requirements are subjective in nature; for instance, some government organizations require security more than efficiency while others prioritize performance and immediate response over security. However, most of the existing IdM systems are incapable of handling the user-centricity, security & technology requirements and are also domain specific. In this regard, this chapter elaborates the need to use Cloud Computing technology for enhancing the effectiveness and transparency of IdM functions and presents a comprehensive and well-structured Extensible IdM Framework for Cloud based e-government institutions. We present the design and implementation details of the proposed framework, followed by a case study which shows how government organizations of Pakistan would use the proposed framework to improve their IdM processes and achieve diverse IdM services.

Resource allocation and service design in local government: a case study

2015 ◽  
Vol 28 (1) ◽  
pp. 29-41
Author(s):  
Manzurul Alam
Keyword(s):  
Resource Allocation ◽  
New Zealand ◽  
Local Government ◽  
Service Design ◽  
City Council ◽  
Reform Process ◽  
Content Type ◽  
Government Organizations

Purpose – Following the introduction of the New Zealand Local Government Amendment Acts (1996, 2002), some significant changes have taken place in resource allocation and service design of local government organizations. The purpose of this paper is to investigate the effect of local government reforms on budgetary processes and service design in a New Zealand local government entity. Design/methodology/approach – The paper adopts a qualitative case study research involving semi-structured interviews with the key informants to understand the evolving role of resource allocation the study investigates the budgetary processes in a metropolitan city council. Findings – The traditional role of budget has changed to a more active and visible instrument in explaining the effectiveness and efficiency in the use and allocation of resources. Budgets have been given a central role in the management of local government finances. The reform process in New Zealand has enabled local government organizations to organize their activities by using the concepts of public and private goods. Research limitations/implications – This is a single local government entity case study. Any generalization of the conclusions from this study should undertaken with care even though there are similarities between New Zealand and other countries even though they operate under different institutional contexts in different countries. Originality/value – This paper makes important contribution by highlighting the implications of resource allocation on service design within New Zealand local government entities.

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