Socio-technical Design

2011 ◽  
pp. 12-32 ◽  
Author(s):  
Enid Mumford

In order to understand the present and predict the future we need to learn from the past. A major part of this book will examine how ideas derived from an approach called socio-technical design can be used to improve the quality of working life for people at every level and in almost any kind of work situation.

Author(s):  
Napaporn Kripanont

Information Technology has long been a well-known research area, but this changed considerably when the Internet became prominent just over a decade ago. Many researchers have studied and proposed theories and models of Technology Acceptance in order to predict and explain user behaviour with technology to account for rapid change in both technologies themselves and their environments. Each theory or model has been proposed with different sets of determinants and moderators. More importantly, most of the research has been conducted in the U.S. Therefore, it is questioned whether the technology acceptance models and theories that have been developed, modified, and extended in the U.S. can be used in other regions such as South East Asia and more specifically in Thailand. It is questioned whether there might be other determinants and moderators that also play important roles in this specific environment. This research study has seven objectives, of which five have already been achieved. From the findings, despite the fact that academics hardly used the Internet (used a few times a month) for teaching in class and providing a personal Web-Base for facilitating teaching, they intended to use it more (a few times a week) in the future. On the contrary, at the time of the survey, they used the Internet rather often (five to six times a week) for enhancing teaching knowledge, searching information for their research, personal tasks, enhancing personal knowledge, and using email for personal contact. Significantly, no matter how often they currently used the Internet, they all intended to use the Internet more often in all type of tasks in the future. With respect to motivation to make full use of the Internet in their work, they not only ‘quite agree’ that if good facilities were available to support usage (e.g. good computer hardware and software, good communication network etc.) this would motivate them, but they also thought that their strong intentions for providing student contacts, the university’ policy to be Research Oriented and become an e-University in the future, also play an important role in motivating them to make full use of the Internet in their work. On the contrary, the availability of technicians and Internet training motivated them less. They also thought that using the Internet helped improve their professional practice (such as teaching in class, preparing teaching materials, research, and administrative tasks), and helped improve personal developments (such as improving their academic and personal knowledge) and helped improve their quality of working life (such as saving their expense e.g. searching Information from e-Journal and Websites and using email in communication with others). Nevertheless, in respect of improving quality of working life and helping them have more time for leisure and creative thinking, they simply ‘slightly agreed’. With these findings, it is interesting to investigate deeply about academics ’behaviour and intention. Five core constructs (determinants) were examined including perceived usefulness, perceived ease of use, social influence, self-efficacy, and facilitating conditions together with moderators such as gender, age, experience, and some cultural aspects of whether these constructs influenced academic’s behaviour. Survey research methodology (questionnaire and semi-structured interviews) were used to collect primary data from Business Schools in Thailand, and the survey yielded 455 usable questionnaires. Structural Equation Modelling with AMOS is also being used to analyse data and is expected to provide evidence to generate the Technology Acceptance Model that is both substantively meaningful and statistically well-fitting(Byrne 2001, 2006) . By generating the Technology Acceptance Model in accordance with the main research objectives, it is expected that the generated research model will have the power to explain/predict Internet acceptance and usage behaviour. A thorough understanding of the model may help practitioners to analyse the reasons for resistance toward the technology and would also help to take efficient measures to improve user acceptance and usage of the technology (Davis, 1989).


2011 ◽  
pp. 194-209
Author(s):  
Enid Mumford

Most socio-technical system design has been used to create participative, high quality, people-friendly systems for specific projects or parts of the work environment. This was true of the early coal mine experiments when a number of experimental working faces were redesigned for multiskilled groups. It was also true of the redesign of the car-assembly shop floor in Sweden and of most of my own socio-technical design efforts. Even the Digital Equipment XSEL project, which affected the entire US company, was restricted to the configuring activity of members of the sales force. Frank Heller tells us that this narrow focus was never intended by the socio-technical pioneers. They had a much wider vision. Eric Trist, the originator of the approach, envisaged a top-down model which looked at the environment in which an organization operated, then at the design of the organization as a whole, and only then considered the primary work system (Emery & Trist, 1965). Some of the early exponents of the approach were able to put this broad philosophy into practice. Einer Thorsrud, the Norwegian chairman of the International Quality of Working Life Group, made one of his research interests the Norwegian shipping industry. Professor Lou Davis, director of the Quality of Working Life Program at the Graduate School of Management, University of California, Los Angeles, and a visiting fellow at the Tavistock Institute in London, had as one of his early projects the socio-technical design of a greenfield site for a new US company, and at a later date, the Digital Equipment Corporation in Boston used a similar philosophy for one of its new plants (Davis, 1971). Socio-technical design has also always rested on two essential premises. The first is that in all organizations there are multiple combined social and technical systems in operation. Men, and women, have to relate with each other and carry out sets of tasks within an organized work situation that usually contains some kind of technology. In most of industry, the social cannot work without the technical and vice versa. Technical is defined here as sets of tasks as well as machines. The second premise is that every socio-technical system is embedded in an environment. This environment is greatly influenced by culture and values and provides both constraints and opportunities. To understand a work system or an organization or a technology, one must also understand the environmental forces that operate on it (Davis, 1971). The earlier researchers saw the environment as acting on and constraining the lower-level systems—the company and the workplace. It was not seen as something that socio-technical principles could influence (Heller, 1997). But socio-technical design has never stood still. While its boom period was the seventies and early eighties, with economic pressures causing its decline in the early nineties, it is now back and accelerating forward on two fronts. The first is the involvement of large numbers of employees in helping to create a total organization redesign. This is usually directed at large systems change that has to be introduced quickly. This kind of approach to change goes under a number of different names, for example, high-performance work systems, sustainable production, shared purpose organizations, the conference model and many others. The second is ensuring that any environment affected by technology is both people-friendly and capable of performing the functions desired of it. This does not yet have a name. Frank Heller (1997) suggests socio-technology to cover the required characteristics of joint optimisation, socio-technology and oecology (ecology).


2015 ◽  
Vol 15 (3) ◽  
pp. 369-385 ◽  
Author(s):  
Deborah Smeaton ◽  
Michael White

A key component of sustainable welfare policy is the extension of working life (EWL). Currently this aim is chiefly pursued by financial policies, neglecting the potential role of quality of working life (QWL) in attracting people to remain employed. National survey data for Britain in the years 1992, 2006 and 2012 demonstrate deteriorating overall job attitude among older employees, following the changed competitive and technological conditions of the 1990s. The investigation goes on to diagnose aspects of the work situation implicated in adverse experience of work among older employees. Work demands and the nature of work emerge as key areas of discontent, with additional evidence of insecurity, and dissatisfaction with pensions, emerging over the recent recession. Policies potentially addressing QWL, with particular attention to the role of employers, are reviewed in the conclusion.


Author(s):  
C. Orpen

'n Poging word aangewend om die begrip kwaliteit van werkslewe te omlyn. ‘n Aantal situasie-gebonde kriteria word voorgestel waarvolgens die kwaliteit van werkslewe in 'n organisasie bepaal kan word. Die kriteria word onder die volgende indelings bespreek: toereikende vergoeding, werktoestande, menseverhoudings, werk en ontspanning, effektiewe prestasie en sosiale verantwoordelikheid. 'n Aantal persoonlike kriteria word ook voorgestel waarvolgens persoonlike welsyn beoordeel kan word. Dit sluit in: kennis, kreatiwiteit, individualisering, harmonie, realiteit en selfverwesenliking. Deurgaans word aandag gevestig op wat die organisasie kan doen om aan bogenoemde kriteria, wat gesamentlik die gehalte van werkslewe omskryf, te voldoen. OpsommingIn this paper an attempt is made to clarify precisely what industrial psychologists understand by the widely-used term, quality of working life. A number of 'situational' criteria are proposed in terms of which to gauge the quality of working life in a given organisation. These criteria are discussed under the following headings: adequate compensation, working conditions, human relations, work and leisure, effective performance, and social responsibility. For optimum quality of working life, the provision of a work situation that meets these criteria should 'result' in employees characterized by a state of psychological well-being as regards their work. A number of 'personal' criteria are proposed to judge well-being. These are discussed under the following headings: knowledge, integration, creativity, individualisation, harmony, reality and self-actualisation. Throughout the paper attention is directed at what work organisations should do in order to satisfy those situational and personal criteria that collectively define quality of working life.


2021 ◽  
Vol 19 (1) ◽  
Author(s):  
Somayeh Javanmardnejad ◽  
Razieh Bandari ◽  
Majideh Heravi-Karimooi ◽  
Nahid Rejeh ◽  
Hamid Sharif Nia ◽  
...  

Abstract Background Nurses have a vital role in the healthcare system. One of the basic steps to increase their happiness is to recognize factors such as job satisfaction and quality of working life. Therefore, the goal of the present study was to examine the relationship between happiness and quality of working life and job satisfaction among nursing personnel. Methods This descriptive study was carried out on 270 hospital nurses who worked in emergency departments in Iran. Nurses were recruited through the census method. Data collection instruments included the Oxford Happiness Inventory (OHI), the Quality of Work Life Questionnaire (QWL), and the Job Satisfaction Questionnaire (JSQ). Data were explored using descriptive statistics, and stepwise multiple linear regression analysis. Results The mean age of participants was 30.1 ± 6.26 years. The mean happiness score was 38.5 ± 16.22, the mean Quality of Working Life (QWL) score was 84.3 ± 17.62, and the mean job satisfaction score was found to be 45.5 ± 13.57); corresponding to moderate levels of attributes. The results obtained from the ordinary least-square (OLS) regression indicated that happiness significantly was associated with economic status and satisfaction with closure (R2: 0.38). Conclusion Overall the current study found that nurses who work in emergency departments did not feel happy. Additionally, the findings suggest that their happiness were associated with their economic status, and closure over their duties.


2021 ◽  
pp. 147612702110120
Author(s):  
Siavash Alimadadi ◽  
Andrew Davies ◽  
Fredrik Tell

Research on the strategic organization of time often assumes that collective efforts are motivated by and oriented toward achieving desirable, although not necessarily well-defined, future states. In situations surrounded by uncertainty where work has to proceed urgently to avoid an impending disaster, however, temporal work is guided by engaging with both desirable and undesirable future outcomes. Drawing on a real-time, in-depth study of the inception of the Restoration and Renewal program of the Palace of Westminster, we investigate how organizational actors develop a strategy for an uncertain and highly contested future while safeguarding ongoing operations in the present and preserving the heritage of the past. Anticipation of undesirable future events played a crucial role in mobilizing collective efforts to move forward. We develop a model of future desirability in temporal work to identify how actors construct, link, and navigate interpretations of desirable and undesirable futures in their attempts to create a viable path of action. By conceptualizing temporal work based on the phenomenological quality of the future, we advance understanding of the strategic organization of time in pluralistic contexts characterized by uncertainty and urgency.


Sign in / Sign up

Export Citation Format

Share Document