Factors Affecting Inter-Organisational Information Management Systems in Australian Food Processor Chains

2007 ◽  
pp. 226-253
Author(s):  
Christine Storer

It is agreed that good communication systems between organisations increase customer satisfaction and relationship behaviour and are important issues in chain collaboration and competition. However, less is known about the details of how information is used to manage relationships and coordinate customers and suppliers in chains. In earlier stages of the research, a dynamic model of interorganisational information management systems (IOIMS) and relationships was developed. This chapter presents an evaluation of this model based on a survey of Australian food processors and a green life industry case study and an evaluation of a revised version of this model. It was found that a strategic-oriented IOIMS were positively associated with IOIMS satisfaction that was, in turn, positively associated with perceived current outcomes (satisfaction with performance, perceived responsiveness, and strength of relationship trust). However, (attitudinal) commitment to develop long-term customer/supplier relationships was not significantly associated with the IOIMS, IOIMS satisfaction, or current outcomes. Results were moderated by the nature of the business environment—power/dependency, experience, and market uncertainty. These findings are discussed along with implications for management and suggestions for future research.

2004 ◽  
Vol 4 (1) ◽  
pp. 55-71
Author(s):  
Christine Storer ◽  
Geoffrey Soutar ◽  
Jacques Trienekens ◽  
Adrie Beulens ◽  
Mohammed Quaddus

It is agreed that good communication systems between organisations increase customer satisfaction and relationship behaviour. However, less is known about the details of how information is used to manage relationships. Theories that have been found have either been tested on non-perishable goods or on small case studies. In earlier stages of the research, a dynamic model of inter-organisational information management systems (IOIMS) and relationships was developed based on a netchain case study. This paper presents an evaluation of this model based on a survey of Australian food processors and a green life industry case study. Both studies found that the environment (power, dependency and market uncertainty) had a significant influence on (attitudinal) commitment to develop long-term customer/supplier relationships. In addition, the nature of the IOIMS was associated with perceived current outcomes (satisfaction with performance, perceived responsiveness and strength of relationship trust). However, commitment to develop long-term customer supplier relationships was not significantly associated with the IOIMS. Conclusions were more doubtful about the association between the business environment and the IOIMS and perceived current outcomes. Suggestions for future research are made.


2020 ◽  
Vol 8 (5) ◽  
pp. 5165-5171

The successful application of knowledge management as information system is determined by many factors where these factors are a component or part of knowledge management. The success of developing knowledge management will depend on these important factors. So far the knowledge system model that was built is only based on the main part without looking at the important parts of the model. This research aims to build a information system model based on factors of critical success. The identification of the critical success factors was sourced from 51 articles with a time span between 2006 and 2019. The results of this paper are a collection of several factors that determine the success of building a information management system. The most critical factor for information management systems is management support and organizational culture. Future research will continue research on strategies for implementing information management systems


1978 ◽  
Vol 44 (8) ◽  
pp. 578-585
Author(s):  
Barry E. Lehrer ◽  
James F. Daiker

The increased trend toward individualization of instruction, recent federal legislation requiring IEP planning, and the information explosion have promoted a greater interest in the use of computer based technologies for educational program development. This article discusses the basic design of Ohio's HELPS computer based information management system, the technical and nontechnical factors that were taken into consideration in its development, and the major results of its field testing in special education settings. Generic issues relating to the use of computer based information management systems for designing individualized education programs for handicapped and nonhandicapped learners are elaborated. Conclusions drawn from the development of Ohio's HELPS system are discussed in terms of implications for future research and development efforts.


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