Digital Government Worldwide

2008 ◽  
pp. 790-804
Author(s):  
James Melitski ◽  
Marc Holzer ◽  
Seang-Tae Kim ◽  
Chan-Gun Kim ◽  
Seung-Yong Rho
Keyword(s):  
New York ◽  
Web Sites ◽  
Native Speaker ◽  
Native Language ◽  
Sample Selection ◽  
Digital Government ◽  
Large Cities ◽  
The World ◽  
Developed Nations ◽  
Selection Methodology

This article evaluates the current practice of digital government in large municipalities worldwide. The study assesses 84 cities from around the world that use a five-stage e-government framework. Our research and methodology goes beyond previous research by utilizing 92 measures that were translated into the native language of each city. In addition, the assessment of each municipal web site was conducted by a native speaker of the municipality’s language between June and October of 2003. We reviewed relevant e-government literature for evaluating Web sites nationally and internationally, and discussed our sample selection, methodology, theoretical framework, findings, and recommendations. Our results indicate that Seoul, Hong Kong, Singapore, New York, and Shanghai are the top five large cities for providing digital government opportunities to citizens online. Our research also suggests a difference in the digital government capabilities among the 30 developed nations belonging to the Organization for Economic Cooperation and Development (OECD) and lesser developed (non-OECD) nations.

Digital Government Worldwide

2008 ◽  
pp. 1463-1479
Author(s):  
James Melitski ◽  
Marc Holzer ◽  
Seang-Tae Kim ◽  
Chan-Gun Kim ◽  
Seung-Yong Rho
Keyword(s):  
New York ◽  
Web Sites ◽  
Native Speaker ◽  
Native Language ◽  
Sample Selection ◽  
Digital Government ◽  
Large Cities ◽  
The World ◽  
Developed Nations ◽  
Selection Methodology

This article evaluates the current practice of digital government in large municipalities worldwide. The study assesses 84 cities from around the world that use a five-stage e-government framework. Our research and methodology goes beyond previous research by utilizing 92 measures that were translated into the native language of each city. In addition, the assessment of each municipal web site was conducted by a native speaker of the municipality’s language between June and October of 2003. We reviewed relevant e-government literature for evaluating Web sites nationally and internationally, and discussed our sample selection, methodology, theoretical framework, findings, and recommendations. Our results indicate that Seoul, Hong Kong, Singapore, New York, and Shanghai are the top five large cities for providing digital government opportunities to citizens online. Our research also suggests a difference in the digital government capabilities among the 30 developed nations belonging to the Organization for Economic Cooperation and Development (OECD) and lesser developed (non-OECD) nations.

Assessing Digital Government at the Local Level Worldwide

2007 ◽  
pp. 1-21 ◽  
Author(s):  
James Melitski ◽  
Marc Holzer
Keyword(s):  
New York ◽  
Web Sites ◽  
Native Speaker ◽  
Local Level ◽  
Sample Selection ◽  
Digital Government ◽  
Large Cities ◽  
World Government ◽  
Developed Nations ◽  
Selection Methodology

Throughout the world, government agencies are looking to use information technology as a tool for strategically enhancing their performance and creating public value. Our research examines 84 cities worldwide and evaluates their performance using a five-stage framework. The framework builds on existing e-government literature utilizing 92 different measures. The research was conducted between June and October of 2003. Our instrument was translated into the native language of each city and the assessment of each municipal Web site was conducted by a native speaker of the municipality’s language. We review relevant e-government literature for evaluating Web sites in the U.S. and internationally, discuss our sample selection, methodology, theoretical framework, findings, and recommendations. Our results indicate that Seoul, Hong Kong, Singapore, New York, and Shanghai are the top five large cities providing digital government opportunities to citizens online. In addition, our research suggests a difference in the digital government capabilities between the 30 developed nations belonging to the Organization for Economic Co-operation and Development (OECD) and lesser-developed (non-OECD) nations.

Digital Governance Worldwide

2008 ◽  
pp. 679-697
Author(s):  
Tony Carrizales ◽  
Marc Holzer ◽  
Seang-Tae Kim ◽  
Chan-Gon Kim
Keyword(s):  
New York ◽  
Web Sites ◽  
Performance Index ◽  
Longitudinal Assessment ◽  
City Governments ◽  
The World ◽  
Research Findings ◽  
Digital Governance ◽  
Citizen Response ◽  
Developed Nations

This article highlights the research findings of a digital governance survey conducted in the fall of 2005. The study replicates a 2003 survey of large municipalities worldwide. This longitudinal assessment, based on the Rutgers-SKKU E-Governance Performance Index, focused on the evaluation of current practices in government, with emphasis on the evaluation of each Web site in terms of digital governance. Specifically, we analyzed security, usability, content of Web sites, the type of online services currently being offered, and citizen response and participation through Web sites established by city governments. Based on the 2005 evaluation of 81 cities, Seoul, New York, Shanghai, Hong Kong, and Sydney represent the highest performing cities in digital governance. There were only slight changes in the top five cities when compared to the 2003 study. Moreover, there continues to be a divide in terms of digital governance throughout the world among the 30 developed nations belonging to the Organization for Economic Cooperation and Development (OECD) and non-OECD member nations.

Digital Governance Worldwide

2011 ◽  
pp. 2884-2902
Author(s):  
Tony Carrizales ◽  
Marc Holzer ◽  
Seang-Tae Kim ◽  
Chan-Gon Kim
Keyword(s):  
New York ◽  
Web Sites ◽  
Performance Index ◽  
Longitudinal Assessment ◽  
City Governments ◽  
The World ◽  
Research Findings ◽  
Digital Governance ◽  
Citizen Response ◽  
Developed Nations

This article highlights the research findings of a digital governance survey conducted in the fall of 2005. The study replicates a 2003 survey of large municipalities worldwide. This longitudinal assessment, based on the Rutgers-SKKU E-Governance Performance Index, focused on the evaluation of current practices in government, with emphasis on the evaluation of each Web site in terms of digital governance. Specifically, we analyzed security, usability, content of Web sites, the type of online services currently being offered, and citizen response and participation through Web sites established by city governments. Based on the 2005 evaluation of 81 cities, Seoul, New York, Shanghai, Hong Kong, and Sydney represent the highest performing cities in digital governance. There were only slight changes in the top five cities when compared to the 2003 study. Moreover, there continues to be a divide in terms of digital governance throughout the world among the 30 developed nations belonging to the Organization for Economic Cooperation and Development (OECD) and non-OECD member nations.

Worldwide E-Governance

2008 ◽  
pp. 98-119 ◽  
Author(s):  
Tony Carrizales ◽  
Marc Holzer ◽  
Aroon Manoharan
Keyword(s):  
New York ◽  
Hong Kong ◽  
Performance Index ◽  
Longitudinal Assessment ◽  
City Governments ◽  
The World ◽  
Research Findings ◽  
Digital Governance ◽  
Citizen Response ◽  
Developed Nations

This following chapter highlights the research findings of a digital governance survey conducted in the fall of 2005. The study replicates a 2003 survey of large municipalities worldwide. This longitudinal assessment, based on the Rutgers-SKKU E-Governance Performance Index, focused on the evaluation of current practices in government, with emphasis on the evaluation of each website in terms of digital governance. Specifically, we analyzed security, usability, content of websites, the type of online services currently being offered, and citizen response and participation through websites established by city governments. Based on the 2005 evaluation of 81 cities, Seoul, New York, Shanghai, Hong Kong, and Sydney represent the highest performing cities in digital governance. There were only slight changes in the top five cities when compared to the 2003 study. Moreover, there continues to be a divide in terms of digital governance throughout the world among the 30 developed nations belonging to the Organization for Economic Cooperation and Development (OECD) and non-OECD member nations. This divide is highlighted by the change in average scores among the municipalities when comparing municipalities from OECD and non-OECD member nations.

Official Tourism Web Sites and City Marketing

2011 ◽  
pp. 152-183 ◽  
Author(s):  
Pablo Díaz-Luque
Keyword(s):  
Web Sites ◽  
Marketing Mix ◽  
Marketing Strategies ◽  
The Internet ◽  
City Marketing ◽  
Large Cities ◽  
The World ◽  
Tourism Destinations ◽  
The Right ◽  
The City

Large cities are one of the most popular tourism destinations throughout the world. Business and leisure tourists visit these areas every year and before they travel there, they look for useful information on the Internet. This chapter analyses the tourism Web sites developed by Convention and Visitor Bureaus. These Web sites represent the official image of the city on the Internet and trough them tourism organizations can organize the marketing and mix strategy. The chapter studies the concept of a city as a tourism destination, the organizations that manage tourist activities, and the right marketing strategies to be developed on these official Web sites. The strategy begins with the market research to select the right marketing segments and it continues with the right actions from a marketing mix perspective. It means different options in terms of product-destination exhibition, price policies, commercialization, and communication actions.

To The Internet, From The Internet: Comparative Media Coverage Of Transnational Protests

2003 ◽  
Vol 8 (3) ◽  
pp. 249-272 ◽  
Author(s):  
Paul Almeida ◽  
Mark Lichbach
Keyword(s):  
New York ◽  
Web Sites ◽  
Media Coverage ◽  
World Trade ◽  
New York Times ◽  
The Internet ◽  
Event Reporting ◽  
Comparative Media ◽  
The World ◽  
The Media

We compare activist-based internet data with four other media sources—Lexis Nexis Academic Universe, The Seattle Times, Global Newsbank, and The New York Times—on their coverage of the local, national, and international protests that accompanied the World Trade Organization's (WTO) Third Ministerial Conference in Seattle, Washington in late 1999. Using the Media Sensitivity-Protest Intensity Model of event reporting, we find that activist-based web sites report a greater number of transnational protest events at the local, national, and international level. We also find that activist-based websites are less positively influenced by the intensity properties of protest events. In the age of globalization, research on transnational movements should therefore combine conventional media sources and activist-based web sources.

Development Stages of Digital Government

2011 ◽  
pp. 301-309
Author(s):  
J. Kaaya
Keyword(s):  
Web Sites ◽  
Evolutionary Process ◽  
Structural Features ◽  
Government Agencies ◽  
Digital Government ◽  
Government Services ◽  
Development Stages ◽  
Government Web Sites ◽  
The World ◽  
Provision Of Services

In recent years, a number of authors have reported studies on the emergence and development of digital government or e-government using various criteria (Forlano, 2004; Holliday, 2002; Kaaya, 2004; Layne & Lee, 2001; Netchaeva, 2002; Reddick, 2004; Silcock, 2001; Stowers, 1999, 2004; UN, 2001, 2002, 2004). From such studies, models have been proposed which indicate two to six stages of e-government development. Some of the models place emphasis on the structural features of government agencies in relation to electronic provision of services; others place emphasis on the nature and evolution of government Web sites and corresponding services. Still, a few models consider the evolution of the use of information technology (IT) to facilitate the undertakings of government tasks. However, with the exception of the latter, the consensus emerges from the models that the development of digital government entails an evolutionary process starting with the creation of simple government Web sites for publishing information on the functions of government agencies. These simple Web sites further develop into sophisticated portal designs which correspond with the services provided, along with the levels of transactions with the users. The majority of the countries of the world are implementing e-government strategies and various assessments have categorized countries according to their stages of development based on the existing models. Apart from the brief description of the models, this chapter will also give examples of the levels of development of e-government services in different regions and countries.

Development Stages of Digital Government

2011 ◽  
pp. 517-528
Author(s):  
Janet Kaaya
Keyword(s):  
Web Sites ◽  
Evolutionary Process ◽  
Structural Features ◽  
Government Agencies ◽  
Digital Government ◽  
Government Services ◽  
Development Stages ◽  
Government Web Sites ◽  
The World ◽  
Provision Of Services

In recent years, a number of authors have reported studies on the emergence and development of digital government or e-government using various criteria (Forlano, 2004; Holliday, 2002; Kaaya, 2004; Layne & Lee, 2001; Netchaeva, 2002; Reddick, 2004; Silcock, 2001; Stowers, 1999, 2004; UN, 2001, 2002, 2004). From such studies, models have been proposed which indicate two to six stages of e-government development. Some of the models place emphasis on the structural features of government agencies in relation to electronic provision of services; others place emphasis on the nature and evolution of government Web sites and corresponding services. Still, a few models consider the evolution of the use of information technology (IT) to facilitate the undertakings of government tasks. However, with the exception of the latter, the consensus emerges from the models that the development of digital government entails an evolutionary process starting with the creation of simple government Web sites for publishing information on the functions of government agencies. These simple Web sites further develop into sophisticated portal designs which correspond with the services provided, along with the levels of transactions with the users. The majority of the countries of the world are implementing e-government strategies and various assessments have categorized countries according to their stages of development based on the existing models. Apart from the brief description of the models, this chapter will also give examples of the levels of development of e-government services in different regions and countries.

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