Knowledge Management Systems for Emergency Preparedness

This article is about the design and implementation of an information system, using Wiki technology to improve the emergency preparedness efforts of the Claremont University Consortium. For some organizations, as in this case, responding to a crisis situation is done within a consortium environment. Managing knowledge across the various entities involved in such efforts is critical. This includes having the right set of information that is timely and relevant and that is governed by an effective communication process. This study suggests that Wiki technology might be useful to support knowledge management in the context of emergency preparedness within organizations. However, issues such as training in the use of a system(s), a knowledge-sharing culture among entities involved in emergency preparedness, and a fit between task and technology/system must be there in order to support emergency preparedness activities that are given such structures.

Download Full-text

Emergency Preparedness and Information Systems

Current Issues in Knowledge Management ◽

10.4018/978-1-59904-916-8.ch020 ◽

2011 ◽

pp. 309-327

Author(s):

Murali Raman ◽

Terry Ryan ◽

Lorne Olfman ◽

Murray E. Jennex

Keyword(s):

Information System ◽

Knowledge Management ◽

Emergency Preparedness ◽

Communication Process ◽

Technology System ◽

Design And Implementation ◽

Collaborative Tool ◽

Wiki Technology ◽

The Right ◽

University Consortium

This chapter is about the design and implementation of an information system, using Wiki technology to improve the emergency preparedness efforts of the Claremont University Consortium. For some organizations, as in this case, responding to a crisis situation is done within a consortia environment. Managing knowledge across the various entities involved in such efforts is critical. This includes having the right set of information that is timely, relevant, and is governed by an effective communication process. It is expected that issues such as training in use of system(s), a knowledge sharing culture between entities involved in emergency preparedness, and a fit between task and technology/system must be there to support emergency preparedness activities given such structures. This study explored the use of Wiki technology to support knowledge management in the context of emergency preparedness within organizations. While initially found to be useful for supporting emergency preparedness, continuing experience with the system suggests that wikis might be more useful as a collaborative tool used to train people involved in emergency preparedness, rather than being used to support response activities during an actual emergency.

Download Full-text

Wiki Technology and Emergency Response

Managing Crises and Disasters with Emerging Technologies ◽

10.4018/978-1-4666-0167-3.ch005 ◽

2012 ◽

pp. 50-70

Author(s):

Murali Raman ◽

Terry Ryan ◽

Murray E. Jennex ◽

Lorne Olfman

Keyword(s):

Knowledge Management ◽

Action Research ◽

Knowledge Sharing ◽

Research Methods ◽

Emergency Response ◽

Management System ◽

Knowledge Management System ◽

Design And Implementation ◽

Wiki Technology ◽

Effective Use

This paper is about the design and implementation of a wiki-based knowledge management system for improving emergency response. Most organizations face difficult challenges in managing knowledge for emergency response, but it is crucial for response effectiveness that such challenges be overcome. Organizational members must share the knowledge needed to plan for emergencies. They also must be able during an emergency to access relevant plans and communicate about their responses to it. This study, which employed action research methods, suggests that wiki technology can be used to manage knowledge for emergency response. It also suggests that effective use of a knowledge management system for emergency response requires thorough training, a knowledge-sharing culture, and a good fit between emergency-response tasks and system capabilities.

Download Full-text

Wiki Technology and Emergency Response

International Journal of Information Systems for Crisis Response and Management ◽

10.4018/jiscrm.2010120405 ◽

2010 ◽

Vol 2 (1) ◽

pp. 49-69 ◽

Cited By ~ 16

Author(s):

Murali Raman ◽

Terry Ryan ◽

Murray E. Jennex ◽

Lorne Olfman

Keyword(s):

Knowledge Management ◽

Action Research ◽

Knowledge Sharing ◽

Research Methods ◽

Emergency Response ◽

Management System ◽

Knowledge Management System ◽

Design And Implementation ◽

Wiki Technology ◽

Effective Use

This article is about the design and implementation of a wiki-based knowledge management system for improving emergency response. Most organizations face difficult challenges in managing knowledge for emergency response, but it is crucial for response effectiveness that such challenges be overcome. Organizational members must share the knowledge needed to plan for emergencies. They also must be able during an emergency to access relevant plans and communicate about their responses to it. This study, which employed action research methods, suggests that wiki technology can be used to manage knowledge for emergency response. It also suggests that effective use of a knowledge management system for emergency response requires thorough training, a knowledge-sharing culture, and a good fit between emergency-response tasks and system capabilities.

Download Full-text

Knowledge Sharing Between Individuals

Knowledge Management ◽

10.4018/978-1-59904-933-5.ch135 ◽

2011 ◽

pp. 1633-1642 ◽

Cited By ~ 3

Author(s):

Carolyn McKinnell Jacobson

Keyword(s):

Knowledge Management ◽

Knowledge Sharing ◽

21St Century ◽

The Right ◽

Peter Drucker ◽

Knowledge Management Initiatives

As Peter Drucker (2000) has pointed out, the foundation of the 21st century organization is no longer money or capital or even technology; it is knowledge. In order for that knowledge to create value, it must be shared. Some discussions of knowledge sharing in organizations and, indeed, some knowledge management initiatives seem to assume that given the right technology and/or the proper culture, knowledge will flow readily throughout the firm. Technologies that facilitate knowledge sharing (e.g., databases, intranets, and groupware) currently exist and are constantly improving. But technologies are only part of the knowledge management equation.

Download Full-text

Knowledge Sharing Between Individuals

Encyclopedia of Knowledge Management, Second Edition ◽

10.4018/978-1-59904-931-1.ch088 ◽

2011 ◽

pp. 924-934 ◽

Cited By ~ 2

Author(s):

Carolyn McKinnell Jacobson

Keyword(s):

Knowledge Management ◽

Knowledge Sharing ◽

21St Century ◽

The Right ◽

Peter Drucker ◽

Knowledge Management Initiatives

As Peter Drucker (2000) has pointed out, the foundation of the 21st century organization is no longer money or capital or even technology; it is knowledge. In order for that knowledge to create value, it must be shared. Some discussions of knowledge sharing in organizations and, indeed, some knowledge management initiatives seem to assume that given the right technology and/or the proper culture, knowledge will flow readily throughout the firm. Technologies that facilitate knowledge sharing (e.g., databases, intranets, and groupware) currently exist and are constantly improving. But technologies are only part of the knowledge management equation.

Download Full-text

Knowledge Sharing Between Individuals

Encyclopedia of Knowledge Management ◽

10.4018/978-1-59140-573-3.ch066 ◽

2011 ◽

pp. 507-514 ◽

Cited By ~ 6

Author(s):

Carolyn McKinnell Jacobson

Keyword(s):

Knowledge Management ◽

Knowledge Sharing ◽

21St Century ◽

The Right ◽

Peter Drucker ◽

Knowledge Management Initiatives

As Peter Drucker (2000) has pointed out, the foundation of the 21st century organization is no longer money or capital or even technology; it is knowledge. In order for that knowledge to create value, it must be shared. Some discussions of knowledge sharing in organizations and, indeed, some knowledge management initiatives seem to assume that given the right technology and/or the proper culture, knowledge will flow readily throughout the firm. Technologies that facilitate knowledge sharing (e.g., databases, intranets, and groupware) currently exist and are constantly improving. But technologies are only part of the knowledge management equation.

Download Full-text

Knowledge Management System for Information System Design and Implementation Education

Enabling Society with Information Technology ◽

10.1007/978-4-431-66979-1_25 ◽

2002 ◽

pp. 257-267

Author(s):

Atsuo Hazeyama

Keyword(s):

Information System ◽

Knowledge Management ◽

System Design ◽

Management System ◽

Knowledge Management System ◽

Information System Design ◽

Design And Implementation

Download Full-text

Sneaky Learning: Has Knowledge Management Had its Day?

Legal Information Management ◽

10.1017/s1472669607001454 ◽

2007 ◽

Vol 7 (2) ◽

pp. 108-112 ◽

Cited By ~ 1

Author(s):

David Byrne

Keyword(s):

Knowledge Management ◽

Knowledge Sharing ◽

Cultural Change ◽

Knowledge Capture ◽

Revenue Generation ◽

Innovative Methods ◽

The Right

AbstractDavid Byrne - Head of Information at BT Legal - explains that within the commercial, legal and regulatory division of BT, their approach to knowledge management is to introduce cultural change whereby knowledge capture and re-use are subordinate to the prime goals of revenue generation and competitiveness. He discusses the innovative methods used for building effective knowledge-sharing relationships including using the “best of the rest”; ensuring that the right technology is in place; measuring value; collaboration and creating the “Sticky Organisation”.

Download Full-text

Implementasi Metode Waterfall dalam Sistem Informasi Knowledge Management untuk Digital Marketing

Infotekmesin ◽

10.35970/infotekmesin.v12i1.363 ◽

2021 ◽

Vol 12 (1) ◽

pp. 71-80

Author(s):

Nur Chasanah ◽

Prih Diantono Abda’u ◽

Muhammad Nur Faiz

Keyword(s):

Information System ◽

Knowledge Management ◽

Knowledge Sharing ◽

Management Information System ◽

Digital Technology ◽

Digital Marketing ◽

Management Information ◽

Knowledge Assets ◽

Marketing Activities ◽

Media Systems

The development of digital technology directs organizations to be able to cultivate knowledge as an asset that can help its business activities. Knowledge management is considered necessary to be implemented in organizations involving many stakeholders. The implementation of annual management needs to be implemented by involving the utilization. This research was conducted to implement knowledge management in organizations that involve many knowledge assets in the business process, especially related to digital marketing activities. The purpose of this research is to identify organizational knowledge and produce knowledge sharing media systems. This research uses waterfall method in the development of its system so that the result of this research is a knowledge management information system that facilitates knowledge sharing activities that have been identified and can facilitate users in finding data, information and knowledge that is useful in fostering innovations related to digital marketing in the organization.

Download Full-text