Quality of Association Rules by Chi-Squared Test

Author(s):  
Wen-Chi Hou

Mining market basket data (Agrawal et al. 1993, Agrawal et al. 1994) has received a great deal of attention in the recent past, partly due to its utility and partly due to the research challenges it presents. Market basket data typically consists of store items purchased on a per-transaction basis, but it may also consist of items bought by a customer over a period of time. The goal is to discover buying patterns, such as two or more items that are often bought together. Such finding could aid in marketing promotions and customer relationship management. Association rules reflect a fundamental class of patterns that exist in the data. Consequently, mining association rules in market basket data has become one of the most important problems in data mining. Agrawal et al. (Agrawal, et al. 1993, Agrawal et al. 1994) have provided the initial foundation for this research problem. Since then, there has been considerable amount of work (Bayardo et al. 1999, Bayardo et al. 1999, Brin et al. 1997, Han et al. 2000, Park et al. 1995, Srikant et al. 1995, Srikant et al. 1997, Zaki et al. 1997, etc.) in developing faster algorithms to find association rules. While these algorithms may be different in their efficiency, they all use minsup (minimum support) and minconf (minimum confidence) as the criteria to determine the validity of the rules due to their simplicity and natural appeals. Few researchers (Brin et al. 1997, Aumann et al. 1999, Elder, 1999, Tan et al. 2002) have suspected the sufficiency of these criteria. On the other hand, Chi-squared test has been used widely in statistics related fields for independence test. In this research, we shall examine the rules derived based on the support-confidence framework (Agrawal et al. 1993, Agrawal et al. 1994) statistically by conducting Chi-squared tests. Our experimental results show that a surprising 30% of the rules fulfilling the minsup and minconf criteria are indeed insignificant statistically.

2017 ◽  
Vol 9 (7) ◽  
pp. 122 ◽  
Author(s):  
Lukmanul Hakim ◽  
Nanis Susanti ◽  
Ujianto

This study tried to determine and analyze the deeper understanding of the influence of customer relationship management, brand equity, perceived of product quality, perceived value and price to the customer at the customer's purchase intention Philips light bulb in Batam.The population in this study are all users (consumers) electric light bulb philips brands in the city of Batam. Testing of the model in this study, with Generalized Least Square Estimation (GLS), analysis of structural equation modeling (SEM), proportional random sampling method and software assistance Amos 22, on 240 respondents from eight times the 30 indicators the study variables. The test results indicate the model (fit) seen from the GFI, AGFI, TLI, CFI, RMSEA and CMIN / DF, each of 0915, 0901, 0949, 0953, 0063, and 1,376 are all that are in the range of expected values so that the model can be accepted.The results showed that: 1). Customer relationship management influence on customer value, it shows that with good customer relationship management program, will increase customer value. 2) Customer relationship management influence on purchase intention, it shows that with good customer relationship management program, will increase customer value. 3) Brand equity effect on customer value, it shows that with a good brand equity, will increase customer value. 4). Brand equity effect on purchase intention, it shows that with a good brand equity, will increase customer value. 5) Perceived quality of product effect on customer value, it indicates that the perceived quality of a good product, will increase customer value. 6). Perceived quality of product effect on purchase intention, this suggests that the perceived quality of a good product, will increase purchase intention. 7). Perceived price effect on customer value, it indicates that the perceived price friendly, will increase customer value. 8) Perceived price effect on purchase intention, this suggests that the perceived price friendly, will increase purchase intention. 9). Customer value effect on purchase intention, it shows that with high customer value, will raise the purchase intention.


Author(s):  
Diego Jiménez-López ◽  
Marcos Ruano-Mayoral ◽  
Joaquín Fernández-González ◽  
Fernando Cabezas Isla

R&D activities normally require consortium formation due to the different areas of expertise involved in such activities. On the one hand, it is not trivial for a R&D entity to decide in which projects it should participate, or which are the adequate partners to form a consortium. On the other hand, acceptation of the Customer Relationship Management (CRM) Systems has become a reality for the industry and researchers in areas, such as marketing, communication, or computer science. These tools contain in their basic packages features to manage key company actives, including partners and clients. However, R&D environments involve special characteristics and traits, which require an extension of functionalities in order to be accurately covered. The increasing strength and usefulness of semantic technologies have led to innovative decision support processes and management of partners and R&D call for proposals. This work introduces an architecture that integrates R&D processes with the CRM philosophy.


Author(s):  
Kalpana Chauhan ◽  
K. B.C. Saxena

Customer Relationship Management (CRM), primarily a concept of the private sector for its multi-benefit approach, is catching up fast in public sector, with constituents worldwide demanding better and more customized services built around their needs and to be treated as customers. This has compelled public sector to act like the private in certain ways and to embrace CRM to ensure better planning and resource allocation leading towards constituents’ satisfaction and better quality of life. This chapter identifies the critical aspect of relationship management and provides a conceptual framework for CRM in e-government.


Author(s):  
Qusay H. Al-Salami ◽  
Ibraheem A. Saadi ◽  
Zaid T. Sawadi ◽  
Rabeea K. Saleh

Customer relationship management, CRM, has the ability to achieve success and growth of enterprises in the present time’s environment of broad competition and rapid technological development. CRM helps organizations to know the customers well and to establish sustainable relationships with them. The main goal of this study is to investigate the factors affecting CRM implementation at DHL Baghdad. To achieve this goal and considering the research model, four hypotheses were formulated, and the required data was collected through a structured questionnaire. The data was quantitatively analyzed using SPSS 17. According to the findings derived from the data analysis, the researchers concluded that the first factor (technology) has a positive and significant influence on CRM implementation. While, the other three factors (human resource, knowledge of CRM and knowledge management) had an insignificant but positive influence on CRM implementation. Thus, H1 was supported, while H2, H3 and H4 were partly supported.


Author(s):  
Joni Suhartono ◽  
Ardyan Valentino Cahyadi ◽  
David Yunus

Research aims to create a draft of application based on customer relationship management (CRM) toimprove services on St carolus hospital in terms of criticism-suggestions, to create scheduling events and patient schedule for second time which is still less control. Research used survey, interview the parties concerned, aswell as analyzing the systems running on St Carolus hospital. Results of the research are application design that helps to improve the quality of the hospital service to the patient, application design that helps management in holding the event, and managing the input given by the visitor at ease. In conclusion, the application designhelps manage criticism and suggestions, make events, and intertwine relations with patients after medication or treatment.


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