The other face of customer relationship management; application on GSM operators in Erzurum

2016 ◽  
Vol 2016 (50) ◽  
pp. 239-261
Author(s):  
Kadir Deligöz ◽  
Tevfik Şükrü Yapraklı
Keyword(s):  
Customer Relationship Management ◽  
Relationship Management ◽  
The Other ◽  
Customer Relationship ◽  
Management Application

Penerapan Customer Relationship Management (CRM) pada Aplikasi Pengiriman Pesan Instan Studi Kasus: WhatsApp, WeChat, Line, KakaoTalk

2014 ◽  
Vol 5 (1) ◽  
pp. 20-26
Author(s):  
Ellynia Ellynia ◽  
Viany Utami Tjhin
Keyword(s):  
Operating Systems ◽  
Customer Relationship Management ◽  
Mobile Application ◽  
Instant Messaging ◽  
Relationship Management ◽  
Ease Of Use ◽  
Customer Relationship ◽  
Good Relationship ◽  
Management Application ◽  
Index Terms

In establish good relationship with customer, companies need to have a good customer relationship management system as well. The purpose of this study is to explore the level of development of the use of instant messaging applications that are used for mobility of companies in establishing relationships with customers; and to investigate the factors considered important for the success of the mobility of companies in establishing relationships with their customers. In this study it was found that not all instant messaging application has a feature which serves to establish rapport with customers. The results showed some of the determinants of success in the utilization of instant messaging applications is the ease of use, target the most used mobile devices, operating systems most used by users, and mobile application user interface that is used. Index Terms - customer, relationship, management, application, messanging, instant

Partner Relationship Management

2011 ◽  
pp. 158-170
Author(s):  
Diego Jiménez-López ◽  
Marcos Ruano-Mayoral ◽  
Joaquín Fernández-González ◽  
Fernando Cabezas Isla
Keyword(s):  
Decision Support ◽  
Computer Science ◽  
Customer Relationship Management ◽  
Relationship Management ◽  
The Other ◽  
Customer Relationship ◽  
Marketing Communication ◽  
Semantic Technologies ◽  
Partner Relationship ◽  
The One

R&D activities normally require consortium formation due to the different areas of expertise involved in such activities. On the one hand, it is not trivial for a R&D entity to decide in which projects it should participate, or which are the adequate partners to form a consortium. On the other hand, acceptation of the Customer Relationship Management (CRM) Systems has become a reality for the industry and researchers in areas, such as marketing, communication, or computer science. These tools contain in their basic packages features to manage key company actives, including partners and clients. However, R&D environments involve special characteristics and traits, which require an extension of functionalities in order to be accurately covered. The increasing strength and usefulness of semantic technologies have led to innovative decision support processes and management of partners and R&D call for proposals. This work introduces an architecture that integrates R&D processes with the CRM philosophy.

scholarly journals The Factors Affecting CRM Implementation at DHL Company in Baghdad, Iraq

2019 ◽  
Vol 3 (1) ◽  
pp. 43-51
Author(s):  
Qusay H. Al-Salami ◽  
Ibraheem A. Saadi ◽  
Zaid T. Sawadi ◽  
Rabeea K. Saleh
Keyword(s):  
Data Analysis ◽  
Customer Relationship Management ◽  
Technological Development ◽  
Relationship Management ◽  
Positive Influence ◽  
The Other ◽  
Customer Relationship ◽  
Research Model ◽  
Factors Affecting ◽  
Structured Questionnaire

Customer relationship management, CRM, has the ability to achieve success and growth of enterprises in the present time’s environment of broad competition and rapid technological development. CRM helps organizations to know the customers well and to establish sustainable relationships with them. The main goal of this study is to investigate the factors affecting CRM implementation at DHL Baghdad. To achieve this goal and considering the research model, four hypotheses were formulated, and the required data was collected through a structured questionnaire. The data was quantitatively analyzed using SPSS 17. According to the findings derived from the data analysis, the researchers concluded that the first factor (technology) has a positive and significant influence on CRM implementation. While, the other three factors (human resource, knowledge of CRM and knowledge management) had an insignificant but positive influence on CRM implementation. Thus, H1 was supported, while H2, H3 and H4 were partly supported.

scholarly journals Use Of Customer Relationship Management Application For Credit Union

2019 ◽  
Vol 3 (1) ◽  
pp. 25-31
Author(s):  
Samuel Manurung ◽  
Mufria J Purba
Keyword(s):  
Customer Relationship Management ◽  
Relationship Management ◽  
Credit Union ◽  
Customer Relationship ◽  
Transaction Process ◽  
Savings And Loan ◽  
Management Application ◽  
Legal Entities

Cooperatives are legal entities based on the principle of kinship, which consist of all members of natural or legal persons for the welfare of their members. Where most people want to open a business, it has to have a lot of capital to keep the business from running or growing. Kabanjahe The majority of the population opens a shop to meet their daily needs. The existence of a savings and loan unit can help people in the Kabanjahe region to open a business to improve the economy of people in Kabanjahe. Therefore, we need a system that is very helpful in the cooperative's transaction process. The Customer Relationship Management (CRM) application can support the notification process and simplify the cooperative payment process. This research can help cooperatives and cooperative members to conduct transactions and help members with notification of the funds spent and the date of the last payment of the paper.

Partner Relationship Management

2012 ◽  
pp. 1446-1457
Author(s):  
Diego Jiménez-López ◽  
Marcos Ruano-Mayoral ◽  
Joaquín Fernández-González ◽  
Fernando Cabezas Isla
Keyword(s):  
Decision Support ◽  
Computer Science ◽  
Customer Relationship Management ◽  
Relationship Management ◽  
The Other ◽  
Customer Relationship ◽  
Marketing Communication ◽  
Semantic Technologies ◽  
Partner Relationship ◽  
The One

R&D activities normally require consortium formation due to the different areas of expertise involved in such activities. On the one hand, it is not trivial for a R&D entity to decide in which projects it should participate, or which are the adequate partners to form a consortium. On the other hand, acceptation of the Customer Relationship Management (CRM) Systems has become a reality for the industry and researchers in areas, such as marketing, communication, or computer science. These tools contain in their basic packages features to manage key company actives, including partners and clients. However, R&D environments involve special characteristics and traits, which require an extension of functionalities in order to be accurately covered. The increasing strength and usefulness of semantic technologies have led to innovative decision support processes and management of partners and R&D call for proposals. This work introduces an architecture that integrates R&D processes with the CRM philosophy.

Use Of Customer Relationship Management Application For Credit Union

2020 ◽  
Vol 1 (2) ◽  
pp. 1
Author(s):  
Samuel Manurung
Keyword(s):  
Customer Relationship Management ◽  
Relationship Management ◽  
Credit Union ◽  
Customer Relationship ◽  
Transaction Process ◽  
Savings And Loan ◽  
Management Application ◽  
Legal Entities

Cooperatives are legal entities based on the principle of kinship, which consists of all members of natural or legal persons for the welfare of their members. Where most people want to open a business, it has to have a lot of capital to keep the business from running or growing. Kabanjahe The majority of the population opens a shop to meet their daily needs. The existence of a savings and loan unit can help people in the Kabanjahe region to open a business to improve the economy of people in Kabanjahe. Therefore, we need a system that is very helpful in the cooperative's transaction process. The Customer Relationship Management (CRM) application can support the notification process and simplify the cooperative payment process. This research can help cooperatives and cooperative members to conduct transactions and help members with notification of the funds spent and the date of the last payment of the paper.

scholarly journals Pemanfaatan Aplikasi Customer Relation Management pada koperasi

2019 ◽  
Vol 19 (1) ◽  
pp. 119-126
Author(s):  
Samuel Manurung ◽  
Mufria J. Purba
Keyword(s):  
Customer Relationship Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Economic Conditions ◽  
Savings And Loans ◽  
Lack Of Information ◽  
The People ◽  
Transaction Process ◽  
Customer Relation Management ◽  
Management Application

Cooperatives are usually referred to as a means to help people from low economic circles up to economic conditions upwards. With the existence of a unit for savings and loans can help the community in the district of Kabanjahe open a business in improving the economy of the people in Kabanjahe. Payment of invoices by customers and events to be carried out by cooperatives never arrive due to a lack of information received by customers. Therefore we need a system that is very helpful in the process of supporting events in the cooperative. The CRM (Customer Relationship Management) application can assist in the notification process and simplify the cooperative payment transaction process. This research can facilitate the cooperatives and cooperative members in conducting transactions and is very helpful also to customers in the notification process of cooperative activities and customer bills and notifications are given 3 days before the activities or events from CU.

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