Emerging Trends of Student Support Services in Indian Distance Education

Author(s):  
Ramesh C. Sharma

Even though the concept of distance education emerged in the West/Europe, it is evident that the impact of this concept in terms of emergence of distance education institutions, student enrolment, and utilization of a variety of media are quite predominant in the context of Indian subcontinent especially India. The chapter traces briefly the history and growth of distance education in India. Various facets of student support are discussed followed by how various modes of ICT are employed as a part of student support. This chapter also examines the best practices adopted and emerging trends of students support by open universities in India. It also examines the role ICT has played and the future trends the ICT would enable effective student support.

Author(s):  
Amanda Carroll-Barefield

As more emphasis is placed on offering education to the distance student and monies are spent to provide these services, institutions must ensure they reap the rewards of the investment. One avenue to ensure success in distance education is the implementation of strong student support services. This is a task that will take the teamwork of educators, administrators, instructional technologists/designers, and support personnel. For institutions transitioning to a distance format, measures must be taken to ensure that the learner, no matter what the method of delivery, has access to equivalent student support services. One approach to measuring this aspect is the determination of student satisfaction with the support services offered to distance students. A study was conducted at a public health sciences research university in the Southeast to determine whether the administrative student support services (library and technical) offered at the institution met the educational needs of allied health students enrolled in a distance education program. Results from student questionnaires were analyzed to determine the satisfaction level of distance students with administrative (library and technical) student support services. Overall responses showed that allied health students enrolled in a distance education program were satisfied with the existing student support services (library and technical) offered by the institution. Narrative responses from the participants reinforced a common theme that although the students were satisfied with the services, more emphasis needed to be placed on library and technical support services that are available to distance education students during the program orientation.


Author(s):  
David E. Brigham

This case study describes how Regents College (soon to be Excelsior College), an accredited, private, distance education institution with administrative offices in Albany, New York addressed the structural, management, and resource issues that came into play when converting distance education programs from print-based and telephone delivery to online delivery. The study uses a systems framework to describe and analyze the circumstances and issues surrounding the creation of six student support services: electronic advising, an electronic peer network, an online database of distance courses, an online bookstore, a virtual library, and an alumni services website.


1998 ◽  
Vol 20 (3) ◽  
pp. 197-215 ◽  
Author(s):  
Bradford Chaney ◽  
Lana D. Muraskin ◽  
Margaret W. Cahalan ◽  
David Goodwin

Student Support Services (SSS) is one of the largest federal TRIO programs designed to help disadvantaged students stay in and complete college. Through a longitudinal study of participants and comparable non participants, we examined the impact of SSS on retention. Data were collected through student questionnaires, institutional and program data, and students’ postsecondary transcripts. We found that SSS had a positive impact for all three measures of retention that were used, but the impact varied depending on which services students used and how much they participated. The results confirm that retention programs should address both academic and social integration on campus.


Author(s):  
Raphael Papa Kweku Andoh ◽  
Robert Appiah ◽  
Paul Mensah Agyei

The study explored perceptions of postgraduate distance education students of University of Cape Coast (UCC). Specifically, associations between UCC postgraduate distance students’ characteristics and satisfaction, as well as students’ perceptions of physical facilities, staff-students relationship, facilitator quality, and student support services were examined. Determinants of students’ satisfaction regarding physical facilities, staff-students relationship, facilitator quality, and student support services were also investigated. A census was used for the study, whereby a questionnaire was used to collect data from 125 students. It was revealed that satisfaction was not dependent on age, gender, or programme of study but was significantly related to study centre location and semester of study. The students were generally satisfied with physical facilities, staff-students relationship, and facilitator quality but were unimpressed with student support services. The three domains that students were impressed with were deemed to be determinants of their satisfaction. It was recommended that those aspects of the programme that received satisfactory responses should be maintained but improved on with time. Those aspects with unfavourable responses, on the other hand, were to be critically considered for immediate improvement.


2018 ◽  
Vol 79 (9) ◽  
pp. 482
Author(s):  
Carrie Girton ◽  
Krista McDonald ◽  
Jamie E. Viars

Many units on campus play a significant role in student success. Individually, these departments provide services and staff to assist students with various aspects of college life. When these entities collaborate, the impact they have is multiplied and can make services more accessible to students. One such partnership, between the library and TRiO Student Support Services (SSS) at the Miami University-Hamilton Campus, is discussed in this article.


2020 ◽  
Vol V (I) ◽  
pp. 222-229
Author(s):  
Shabeena Shaheen ◽  
Ziarab Mahmood ◽  
Nazir Haider Shah

The main purpose of the study was to scrutinize the impact of student support services (SSS) on students’ development at the university level. The research design was quantitative in nature. The population of the study comprised of all university students of Islamabad. The simple random technique was used for the selection of the sample. The respondents were 80 students from those universities. Data were collected through a questionnaire and it has consisted of 56 items. Data were analyzed using statically mean, standard deviation and regression analysis of the impact of SSS on students’ development. The findings of study reveal that library services are adequate as compared to the availability of other support services and the results also reveal a strong relationship found among student support services and students’ development. It is recommended that the universities should make sure the availability of SSS.


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