Artificial Intelligence and Personalized Banking

2022 ◽  
pp. 74-87
Author(s):  
Sunanda Vincent Jaiwant
Keyword(s):  
Artificial Intelligence ◽  
Customer Service ◽  
Financial Services ◽  
Banking Sector ◽  
Banking Industry ◽  
Human Intelligence ◽  
Financial Services Industry ◽  
Customer Journey ◽  
Services Industry ◽  
Applications Of Ai

AI has begun making its presence felt in every industry and now across the financial services industry as well. This chapter examines and presents the use of AI in banks for better customer service giving them a personalized experience. This chapter explains how banks are getting future-ready for their financial services by means of AI and are delivering financial offerings seamlessly. This research primarily focuses on the concept of AI in the field of banking, how AI has revolutionized personalized banking and made banking operations more efficient and successful. AI innovations are an integral part of Industry 5.0 which aims at integrating automation and human intelligence. This chapter aims to study and describe the current applications of AI in the banking industry and its impact on the banking sector. The study also gives a description of the banks employing AI to facilitate an exceedingly personalized customer journey with the banks.

Enhancing Islamic Banking and Finance in Southeast Asia Through the Application of Artificial Intelligence

2020 ◽  
pp. 36-53
Author(s):  
Nor Razinah Mohd. Zain ◽  
Rusni Hassan ◽  
Azman Ismail
Keyword(s):  
Artificial Intelligence ◽  
Southeast Asia ◽  
Financial Services ◽  
Banking Sector ◽  
Banking System ◽  
Islamic Banking ◽  
Financial Services Industry ◽  
Positive Trend ◽  
Banking And Finance ◽  
Services Industry

The disruption of innovations in the banking sector continues to indicate a positive trend among bankers and customers. The innovations of technology that stand with speediness and fast track transaction effectively support the spread in using banking system without barriers. Recently, the financial services industry continues to be surprised by the latest technology's innovation that is known as artificial intelligence. By looking into the ecosystem for the future sustainability of Islamic banking and finance in Southeast Asia, Islamic financial services may learn and adopt several best practices of A.I. from global banking practices. With a focus on the Islamic financial services industry in Southeast Asia, an exploration on the readiness of such industry and advantages of artificial intelligence are made. This research depends on the qualitative investigation from documentary materials. The leadership of Islamic banks shows their readiness in accepting artificial intelligence.

scholarly journals Analisis Yuridis Tujuan dan Kewenangan Otoritas Jasa Keuangan (OJK) dalam Lembaga Perbankan di Indonesia

PRANATA HUKUM ◽  
2018 ◽  
Vol 13 (2) ◽  
pp. 168-180 ◽  
Author(s):  
Yulia Hesti
Keyword(s):  
Financial Services ◽  
Banking Sector ◽  
Financial Services Industry ◽  
Services Sector ◽  
Financial Services Sector ◽  
Regulation And Supervision ◽  
Consumer Rights ◽  
Integrated Regulation ◽  
Services Industry ◽  
Article 5

The industry of the financial services or banking sector is demanded to be constantly stable, that is healthy, transparent and well managed. Such banking conditions can build consumers to continue to actively engage in transactions. However, as time goes by the development of the financial services industry in Indonesia is increasing and the cross-sectoral problems of the financial services industry are increasingly in need of reform in the field of banking law, then the Financial Services Authority is formed as an institution that will replace Bank Indonesia in the supervision of banks and supervise institutions other finance. OJK in its formation has several objectives to carry out supervision, especially in the financial services sector. Pursuant to Article 4 of the OJK Law, OJK was formed with the aim that all activities within the financial services sector: (a) be organized regularly, fairly, transparently and accountably; (b) Able to realize a financial system that grows sustainably and stably; and (c) Able to protect the interests of consumers and society. Based on its authority, the OJK carries out the task of regulating and supervising the banking sector in accordance with its functions as stipulated in Article 5 of the OJK Law which functions to organize an integrated regulation and supervision system for all activities within the financial services sector. With the presence of OJK in supervision, banking and other financial institutions can create harmonious regulations so as to protect consumer rights.

scholarly journals Application of Artificial Intelligence in Investment Banks

2018 ◽  
Vol 11 (2) ◽  
pp. 131-136 ◽  
Author(s):  
R. Vedapradha ◽  
Hariharan Ravi
Keyword(s):  
Artificial Intelligence ◽  
Money Laundering ◽  
Financial Institutions ◽  
Financial Services ◽  
Investment Banks ◽  
Data Driven ◽  
Financial Services Industry ◽  
Smart Contracts ◽  
Customer Journey ◽  
Functional Areas

AbstractBanks are automating their processes, migrating their infrastructure and applications to the cloud to create a seamless customer journey. Transformative technology has enabled banks and financial institutions to automate their operations based on advanced data-driven. Banks are adopting AI based anti-money-laundering, anti-fraud, compliance, credit-underwriting and smart contracts technology in their operations. These applications have been embraced by the investment banks as regulatory framework are failing to combat conventional way in combating against money laundering. Artificial Intelligence will focus on cognitive application in functional areas of business along with investment and compliance sectors of financial services industry. Adopting AI based anti-money-laundering, anti-fraud, compliance, credit-underwriting and smart contracts technology in their operations.

Applications of Blockchain Technology in the Finance and Banking Industry Beyond Digital Currencies

2022 ◽  
pp. 216-238
Author(s):  
Sitara Karim ◽  
Mustafa Raza Rabbani ◽  
Hana Bawazir
Keyword(s):  
21St Century ◽  
Financial Services ◽  
Banking Industry ◽  
Financial Services Industry ◽  
Financial Innovations ◽  
Digital Currency ◽  
Blockchain Technology ◽  
Services Industry ◽  
Financial Transactions ◽  
The Given

Blockchain and cryptocurrency have almost become synonymous. Cryptocurrency is arguably one of the most sensational financial innovations of the 21st century. The current study claims that blockchain technology is not limited to the application of digital currencies in finance and banking; there are wide applications of blockchain technology in the given field. Blockchain uses the unique properties enabling decentralized, secured, transparent, and temper-proof financial transactions that have the potential to revolutionize the financial services industry. Given such a stance, the chapter outlines the application of blockchain technology in the finance arena beyond the digital currency. In this chapter, the authors provide the 10 applications of blockchain technology in the financial services industry implementing the blockchain technology and revolutionizing the finance and banking industry. The chapter also highlights the hurdles to application of blockchain technology in the finance and banking industry.

scholarly journals Analisis Kinerja Keuangan PT. Bank Perkreditan Rakyat (BPR) Mitra Lestari terhadap Tingkat Kesehatan Perbankan

2020 ◽  
Vol 4 (2) ◽  
pp. 369
Author(s):  
Endah Tri Kurniasih ◽  
Iqra Wiarta ◽  
Beny Pebryansa
Keyword(s):  
Financial Services ◽  
Banking Sector ◽  
Financial Services Industry ◽  
Health Level ◽  
Services Industry

The level of health in the financial services industry is important, both for consumers and for management. The banking sector itself must have a level of health that refers to regulations regulated by Bank Indonesia. One of the companies engaged in banking sector in Jambi City is PT. Bank Perkreditan Rakyat Mitra Lestari. This research aims to find out and analyze the health level of PT Bank Perkreditan Rakyat Mitra Lestari based on profitability ratio and liquidity ratio. The results of this study are: The health level of PT Bank Perkreditan Rakyat Mitra Lestari is seen from the Provitability Ratio judging by the ratio of Return On Asset (ROA) especially in 2014, 2016, 2017 and 2018 obtained healthy predicate, this means that in that period PT BPR Mitra Lestari managed to optimize the assets owned to gain profit (Profit). The health level of PT Bank Perkreditan Rakyat Mitra Lestari is seen from liquidity ratio which is cash ratio (CR) always got healthy predicate. And from the results of the analysis can be concluded that to fulfill /pay obligations to customers who have invested their funds in the credit provided during the period 2014-2018 PT Bank Perkreditan Rakyat Mitra Lestari has been very good, this can be seen from the loan to deposit ratio (LDR) ratio always got a healthy predicate.

scholarly journals Sharīʿah-compliance ratings of the Islamic financial services industry: a quantitative approach

2018 ◽  
Vol 10 (2) ◽  
pp. 162-184 ◽  
Author(s):  
Muhammad Hanif
Keyword(s):  
Financial Services ◽  
Financial Stability ◽  
Banking Sector ◽  
Policy Formulation ◽  
Leadership Role ◽  
Rating System ◽  
Financial Services Industry ◽  
Special Focus ◽  
Content Type ◽  
Services Industry

Purpose This study aims to develop a Sharīʿah-compliance rating mechanism for the Islamic financial services industry (IFSI), with a special focus on banking. The banking sector is taken as the area of focus due to its leadership role in the volume of global Sharīʿah-compliant assets. Design/methodology/approach The objectives of the Islamic financial system (IFS) are selected as the basis for ratings. A range of performance indicators (leading to achievement of the objectives) is grouped into four broader categories and used in the study to allocate scores with a sum total of 100. Special considerations – including the amount of resources required in performing an activity, suitability of prevailing business conditions, the degree of compulsion/discretion in performing a task and linkage with the essence of the IFS – were taken into account in the allocation of scores. Findings This study groups multiple performance measures into four categories, including portfolio construction (deposits mechanism, participatory and asset-based modes of financing), access to finance (service to the less-privileged and sector screening), reputation (disclosures and stakeholders’ survey) and Sharīʿah governance (Sharīʿah supervision and controls, charitable operations, human resources, product development and organization). The Portfolio, Audit, Reputation and System (PARS) rating system is then developed. Practical implications A Sharīʿah-compliance rating system is helpful in measuring the progress towards goal achievement of the IFS and in gaining stakeholders’ trust. It is also important for Sharīʿah boards and regulators in policy formulation, for management in addressing weaknesses and taking corrective measures and potentially for standard-setting bodies. Originality/value This study presents a comprehensive quantitative Sharīʿah-compliance rating mechanism, taking into consideration the objectives of the IFS – equitable distribution of wealth and financial stability, in addition to Sharīʿah-compliance in operations. Development of Sharīʿah-compliance quality ratings for Islamic banking is essential to gain customers’ trust; the suggested methodology is thus a contribution to the literature on Islamic finance.

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