Facilitating Enhanced Decision Support Using a Social Norms Approach

2021 ◽  
pp. 921-937
Author(s):  
Thomas Keller ◽  
Bastin Tony Roy Savarimuthu
Keyword(s):  
Decision Making ◽  
Social Norms ◽  
Business Process ◽  
Process Management ◽  
Knowledge Worker ◽  
Social Feedback ◽  
Business Environments ◽  
Management Context ◽  
Simulation Results ◽  
Process Execution

Social norms constrain behavior of individuals either through obligating or prohibiting certain types of behavior. Norm-based mechanisms have only recently found applications in enhancing decisions of knowledge workers in an automated business process management context. The norms inferred in the context of business process executions are then recommended to users so as to enable them to make informed decisions. The previous work on prohibition norm inference focused on identifying failure cases, which is now complemented by first inferring norms from the successful process execution cases and then inferring prohibition norms. This approach based on considering social feedback (i.e. inferring what is obliged and prohibited from history logs of process execution) shows encouraging results under uncertain business environments. Using simulation results the paper demonstrates that using the norm based mechanism results in reduced failure rates in the decision making of a knowledge worker while still providing maximum flexibility for the user to choose from a range of actions to execute.

Facilitating Enhanced Decision Support Using a Social Norms Approach

2017 ◽  
Vol 15 (2) ◽  
pp. 1-15 ◽  
Author(s):  
Thomas Keller ◽  
Bastin Tony Roy Savarimuthu
Keyword(s):  
Social Norms ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Knowledge Workers ◽  
Knowledge Worker ◽  
Social Feedback ◽  
Business Environments ◽  
Management Context ◽  
Process Execution

Social norms constrain behavior of individuals either through obligating or prohibiting certain types of behavior. Norm-based mechanisms have only recently found applications in enhancing decisions of knowledge workers in an automated business process management context. The norms inferred in the context of business process executions are then recommended to users so as to enable them to make informed decisions. The previous work on prohibition norm inference focused on identifying failure cases, which is now complemented by first inferring norms from the successful process execution cases and then inferring prohibition norms. This approach based on considering social feedback (i.e. inferring what is obliged and prohibited from history logs of process execution) shows encouraging results under uncertain business environments. Using simulation results the paper demonstrates that using the norm based mechanism results in reduced failure rates in the decision making of a knowledge worker while still providing maximum flexibility for the user to choose from a range of actions to execute.

scholarly journals Exploring potentials of digital nudging for business processes

2020 ◽  
Vol 26 (6) ◽  
pp. 1329-1347
Author(s):  
Sandra Bammert ◽  
Ulrich Matthias König ◽  
Maximilian Roeglinger ◽  
Tabitha Wruck
Keyword(s):  
Process Improvement ◽  
Business Process ◽  
Process Management ◽  
Business Processes ◽  
Future Research ◽  
Content Type ◽  
Process Improvements ◽  
Business Environments ◽  
Digital Nudging ◽  
Agile Process

PurposeBusiness process improvement is vital for organizations as business environments are becoming ever more volatile, uncertain, complex and ambiguous. Process improvement methods help organizations sustain competitiveness. Many existing methods, however, do not fit emerging business environments as they entail initiatives with long implementation times, high investments and limited involvement of process participants. What is needed are agile process improvement approaches. The purpose of this paper is to explore the potential of digital nudging – a concept offering tools that lead individuals to better decisions – to improve business processes.Design/methodology/approachUsing process deviance as theoretical lens, an online experiment with 473 participants is conducted. Within the experiment, business processes and digital nudges are implemented to examine whether digital nudging can mitigate the weaknesses of existing process improvement methods.FindingsDigital nudging can influence the decisions of process participants and entail positive process deviance that leads to process improvement opportunities. Further, the research gives a first hint on the effectiveness of different digital nudges and lays the foundation for future research.Research limitations/implicationsSince exploring a completely new field of research and conducting the experiment in a synthetic environment, the paper serves as a first step toward the combination of digital nudging, business process improvements and positive process deviance.Originality/valueThe major achievement reported in this paper is the exploration of a new field of research. Thus, digital nudging shapes up as a promising foundation for agile process improvement, a discovery calling for future research at the intersection of digital nudging and business process management.

scholarly journals The Adaptation of a Model of an Artifact-Centric Business Process Instance and Its Validation

Information ◽  
2019 ◽  
Vol 10 (2) ◽  
pp. 57
Author(s):  
Junbao Zhang ◽  
Guohua Liu
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Dynamic Adaptation ◽  
Business Rule ◽  
Essential Requirement ◽  
Business Environments ◽  
Process Instance ◽  
Almost All ◽  
Adaptation Model

The adaptability of an in-progress business process is an essential requirement for any business process management system in dynamic business process environments. Over the last two decades, the artifact-centric approach for business process management has been evidenced to have higher level of flexibility. However, the adaptation of a model of an artifact-centric business process instance is still inevitable and pervasive due to the complex and ever-changing business environments. Almost all works of artifact-centric business process neglect this issue. To fill this gap, we propose a special business rule called adaptation rule to address the dynamic adaptation problem and describe the adaptation by a global adaptation model. Moreover, we provide a validation mechanism over our proposed adaptation rule of the global adaptation model to guarantee the behavior correctness of the adaptation. Through this validation approach, computing the lifecycle of the global adaptation model can be avoided.

Business Process Management Systems for Supporting Individual and Group Decision Making

2011 ◽  
pp. 61-68
Author(s):  
Amit V. Deokar ◽  
Omar F. El-Gayar
Keyword(s):  
Decision Making ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Organizational Processes ◽  
Key Technology ◽  
Process Support ◽  
It Systems ◽  
Collaborative Decision

The complexities involved in managing intrafunctional as well as interfunctional activities have triggered many organizations to deploy large information technology (IT) systems such as ERP and CRM. While such systems have focused mainly on providing solutions to problems such as enterprise-wide application integration and customer driven revenue management, one of the prime issues of managing coordination among activities in organizational processes has not gained adequate attention and support. Business process management (BPM) systems have emerged as a key technology primarily in the past two decades with a goal of providing process support to organizations and supporting better decision making. This article focuses on highlighting this role of BPM systems while discussing some of the recent advances and approaches from a decision making standpoint, both for supporting individual and collaborative decision making activities.

Agent Based Process Management Environment – Mercury

2007 ◽  
Vol 06 (02) ◽  
pp. 127-137
Author(s):  
Jeong Ah Kim ◽  
Seung Young Choi ◽  
Rhan Jung
Keyword(s):  
Process Management ◽  
Knowledge Worker ◽  
Process Definition ◽  
Service Workers ◽  
Agent Based ◽  
Personal Software Process ◽  
Process Measurement ◽  
Personal Process ◽  
Process Execution

In this article, agent based process management model is proposed, which is for the process management of knowledge worker and service workers in order to establish the basis for the new knowledge management system. In this article, we applied several methods from 6-Sigma and personal software process for personal process definition, process execution and process measurement. This study attempts to improve the process execution accuracy through process visualisation and standardisation and to accumulate the base data to improve the process through measuring the process execution. We proposed guidelines and detail procedures for developing three advisor agents for guiding the process definition, process execution and process measurement. We showed the simple case study applied our guidelines.

scholarly journals IMPLEMENTATION OF PROCESS MANAGEMENT IN THEORY OF MANAGEMENT DECISION MAKING

2021 ◽  
Author(s):  
Oleksandr Olshanskiy ◽  
◽  
Olha Tkachenko ◽  
Svitlana Tkachova ◽  
◽  
...  
Keyword(s):  
Decision Making ◽  
Business Process ◽  
Management System ◽  
Process Management ◽  
Reference Model ◽  
Process Approach ◽  
Enterprise Management ◽  
Management Decision ◽  
Management Decision Making ◽  
Enterprise Management System

The article focuses on the analysis of the company process management in the framework of modern organizational and economic concepts. This approach contributes to creating an extraordinary possibility of leveling out the negative influence of the environment factors and achieving a stable position for the company in the services market. The paper offers the system vision of the company's process management problems as a set of interconnected and interacting elements of the system. In present time economic reality, this county's companies' performance is entirely dependent on the ability to transform the key company processes into strategic initiatives aimed at maximizing customer satisfaction and the company's ability to react and forecast market changes. At the same time, the environment unpredictability and rapid dynamics constantly change the conditions under which companies operate. In view of this, the urgent task of operational response to various kinds of change arises, since the timely reaction of the company management of to changes in the environment can provide a long-term sustainable development of the company. Bringing the level of companies’ business process management up to meet the requirements of the internal and external environment will contribute to improving the overall level of efficiency of its business activities. As a result of the research, the process management of the enterprise has been analyzed in the framework of modern organizational and economic concepts, namely, the process approach has been considered and implemented in the theory of management decision making. It is proved that the implementation of the process approach in the theory of management decision-making contributed to the creation of the architecture of the business process system of enterprises. A reference model of the business process "Organization of the enterprise management system" has been developed, which ultimately allows to improve the entire enterprise management system. The proposed reference model can be taken as a basis for modeling the main business processes that create added value of the enterprise. The interdisciplinary nature of the process management theory is constantly gaining volume and becoming one of its distinct competencies.

Business Process Management Systems for Supporting Individual and Group Decision Making

2011 ◽  
pp. 1429-1437
Author(s):  
Amit V. Deokar ◽  
Omar F. El-Gayar
Keyword(s):  
Decision Making ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Organizational Processes ◽  
Key Technology ◽  
Process Support ◽  
It Systems ◽  
Collaborative Decision

The complexities involved in managing intrafunctional as well as interfunctional activities have triggered many organizations to deploy large information technology (IT) systems such as ERP and CRM. While such systems have focused mainly on providing solutions to problems such as enterprise-wide application integration and customer driven revenue management, one of the prime issues of managing coordination among activities in organizational processes has not gained adequate attention and support. Business process management (BPM) systems have emerged as a key technology primarily in the past two decades with a goal of providing process support to organizations and supporting better decision making. This article focuses on highlighting this role of BPM systems while discussing some of the recent advances and approaches from a decision making standpoint, both for supporting individual and collaborative decision making activities.

Business Process Management Systems for Supporting Individual and Group Decision Making

2009 ◽  
pp. 983-991
Author(s):  
Amit V. Deokar ◽  
Omar F. El-Gayar
Keyword(s):  
Decision Making ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Organizational Processes ◽  
Key Technology ◽  
Process Support ◽  
It Systems ◽  
Collaborative Decision

The complexities involved in managing intrafunctional as well as interfunctional activities have triggered many organizations to deploy large information technology (IT) systems such as ERP and CRM. While such systems have focused mainly on providing solutions to problems such as enterprise-wide application integration and customer driven revenue management, one of the prime issues of managing coordination among activities in organizational processes has not gained adequate attention and support. Business process management (BPM) systems have emerged as a key technology primarily in the past two decades with a goal of providing process support to organizations and supporting better decision making. This article focuses on highlighting this role of BPM systems while discussing some of the recent advances and approaches from a decision making standpoint, both for supporting individual and collaborative decision making activities.

scholarly journals Integración de procesos de negocio aplicando servicios web

2014 ◽  
Vol 6 (2) ◽  
pp. 57-89
Author(s):  
Darío Picón ◽  
Fernando Fontana ◽  
Adriana Elba Martin
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Process Integration ◽  
Service Oriented Architectures ◽  
Business Process Execution Language ◽  
Business Process Integration ◽  
Service Oriented ◽  
Process Execution ◽  
Business Process Execution

La Integración de Procesos de Negocio (Business Process Integration – BPI), utiliza una gran cantidad de servicios distribuidos, por lo que la comunicación entre estos servicios es clave para el buen funcionamiento del sistema. En este modelo de cooperación, la arquitectura Cliente-Servidor tradicional ya no es suficiente para la implementación de soluciones que soporten comunicación entre aplicaciones distribuidas, independientemente de la plataforma y del lenguaje de programación que utilizan estas aplicaciones. Por su parte, las Arquitecturas Orientadas a Servicios (Service Oriented Architectures - SOA) proveen una estructura que posibilita el modelado de procesos y conexiones interorganizacionales. Mientras que la Gestión de Procesos de Negocio (Business Process Management - BPM) es el conjunto de sistemas de software, herramientas y metodologías para gestionar tales requerimientos y, el Lenguaje de Ejecución de Procesos de Negocio (Business Process Execution Language - BPEL), es un lenguaje de orquestación de servicios que permite definir la forma en que cooperan entre sí los Servicios Web para alcanzar la lógica de negocio. En este escenario, existen buenas herramientas para asistir desde lo conceptual y desde lo práctico a la Integración de Procesos de Negocio aplicando Servicios Web. Entonces, la problemática se plantea al momento de vincular estas herramientas de manera apropiada para facilitar el proceso de definición e implementación de este tipo de sistemas y en particular, en el ámbito de las pequeñas y medianas empresas (PyMEs).En este trabajo se propone un modelo que hace posible el BPI mediante Servicios Web de una manera ágil y practica, facilitando su implementación. El mismo será aplicado metodológicamente a un Caso de Estudio en el dominio de las PyMEs, con el propósito de evaluar su eficiencia, evidenciar sus beneficios y hallar oportunidades de mejora.

Sign in / Sign up

Export Citation Format

Share Document