A Qualitative Approach to Understand Consumer Groups and Decision-Making Process in Online Group Buying
2019 ◽
Vol 16
(2)
◽
pp. 24-46
Keyword(s):
This exploratory study used a qualitative approach to segment consumers in an online group buying context based on benefits pursued. 58 participants who have online group buying experience were interviewed. A cluster analysis was conducted on the interview data. The authors found three sub-groups of consumers: economic shoppers, balanced shoppers, and destination shoppers. A hierarchical decision-making process model was developed for different sub-groups of consumers. The results showed that these three sub-groups of consumers are different in terms of their decision-making process. This study overcomes the shortcomings of traditional segmentation studies by proposing a new segmentation method.
1984 ◽
Vol 7
(3)
◽
pp. 155-174
◽
2017 ◽
Vol 32
(5)
◽
pp. AG16-H_1-11