Cross-Case Analysis of Top Management Characteristics and Enterprise Information System Success

The purpose of this chapter is to investigate the effect of top management characteristics on the overall success of enterprise information systems. It aims to offer an in-depth understanding of the necessary characteristics required for the implementation of an enterprise resources planning system. It applies a case study methodology of two contradictory government organizations in the Kingdom of Saudi Arabia: one with successful implementation and the other with a complete failure. The results expose various characteristics such as those related to business leadership and abilities and technological cognition and awareness. The results can be developed into a strategy to enhance awareness as well as top management participation.

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Enterprise Information Systems Adoption in Iberian Large Companies

Enterprise Resource Planning ◽

10.4018/978-1-4666-4153-2.ch060 ◽

2013 ◽

pp. 1035-1052 ◽

Cited By ~ 1

Author(s):

António Trigo ◽

João Varajão ◽

João Barroso ◽

Pedro Soto-Acosta ◽

Francisco J. Molina-Castillo ◽

...

Keyword(s):

Information Systems ◽

Enterprise Resource Planning ◽

Resource Planning ◽

Chief Information Officers ◽

Enterprise Information ◽

Enterprise Information Systems ◽

Information Systems Adoption ◽

Enterprise Resource Planning Systems ◽

Strategic Support ◽

Near Future

Information Systems (IS) and Technologies assume a wide variety of roles within companies, ranging from operational to strategic support of the company. This fact puts pressure on managers, who are required to manage these investments properly. This chapter presents a study conducted with several Chief Information Officers from large Iberian companies with the purpose of identifying and characterizing the roles played by IS and the motivations currently behind their adoption. The findings of this study reveal the reasons why IS and technologies are being adopted by Iberian companies are evolving and that, while the adoption of certain types of systems such as Enterprise Resource Planning systems is now consolidated, the adoption of other systems like Business Intelligence is expected to increase significantly in the near future.

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Enterprise Information Systems Adoption in Iberian Large Companies

Managing Adaptability, Intervention, and People in Enterprise Information Systems ◽

10.4018/978-1-60960-529-2.ch010 ◽

2011 ◽

pp. 204-228 ◽

Cited By ~ 9

Author(s):

António Trigo ◽

João Varajão ◽

João Barroso ◽

Pedro Soto-Acosta ◽

Francisco J. Molina-Castillo ◽

...

Keyword(s):

Information Systems ◽

Enterprise Resource Planning ◽

Resource Planning ◽

Chief Information Officers ◽

Enterprise Information ◽

Enterprise Information Systems ◽

Information Systems Adoption ◽

Enterprise Resource Planning Systems ◽

Strategic Support ◽

Near Future

Information Systems (IS) and Technologies assume a wide variety of roles within companies, ranging from operational to strategic support of the company. This fact puts pressure on managers, who are required to manage these investments properly. This chapter presents a study conducted with several Chief Information Officers from large Iberian companies with the purpose of identifying and characterizing the roles played by IS and the motivations currently behind their adoption. The findings of this study reveal the reasons why IS and technologies are being adopted by Iberian companies are evolving and that, while the adoption of certain types of systems such as Enterprise Resource Planning systems is now consolidated, the adoption of other systems like Business Intelligence is expected to increase significantly in the near future.

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Semantically Modeled Databases in Integrated Enterprise Information Systems

Developing Quality Complex Database Systems ◽

10.4018/978-1-878289-88-9.ch012 ◽

2001 ◽

pp. 279-302

Author(s):

Cheryl L. Dunn ◽

Severin V. Grabiski

Keyword(s):

Information Systems ◽

Enterprise Resource Planning ◽

Resource Planning ◽

Semantic Model ◽

Erp Systems ◽

Enterprise Information ◽

Enterprise Information Systems ◽

Data Interchange ◽

Processing Information ◽

Underlying Reality

In the past several years, huge investments have been made in enterprise resource planning (ERP) systems and related applications. While the integrated database and data warehouse in such systems provides value, more value could be realized if the databases could more semantically reflect the underlying reality of the organization. Inter-enterprise commerce can be facilitated with the use of ontologically based systems with common semantics (Geerts and McCarthy, 2000; Haugen and McCarthy, 2000) instead of reliance on electronic data interchange (EDI) standards. This chapter presents a normative semantic model for enterprise information systems that has its roots in transaction processing information systems. Empirical research on semantically modeled information systems is reviewed and an example company’s semantic model is provided as a proof of concept. This model is used as the basis for a discussion of its application to ERP systems and to inter-organizational systems. Future trends and research directions are also discussed.

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Enterprise Information Systems

Advances in Business Information Systems and Analytics - Enterprise Information Systems for Business Integration in SMEs ◽

10.4018/978-1-60566-892-5.ch015 ◽

2010 ◽

pp. 271-285

Author(s):

Paul T. Kidd

Keyword(s):

Information Systems ◽

New Technologies ◽

Medium Size ◽

Successful Implementation ◽

Enterprise Information ◽

Enterprise Information Systems ◽

Implementation Method

The implementation of Enterprise Information Systems is a difficult task, even for large companies. It can be even more so for Small and Medium Size Enterprises (SMEs), for most are seriously constrained in terms of time, money and skills. The key to successful implementation lies in achieving an alignment between strategy, technology, organization and people, and also in achieving commitment to the new technologies. An implementation method called HiSTOP, which stands for High Integration of Strategy, Technology, Organization and People, is described. This method provides a means of adjusting all four elements so that each is appropriate and also so that all four elements fit together. Although the method was initially designed with SMEs in mind, the method is also suitable for larger companies, hence the chapter considers both types of enterprises. The method places emphasis on development of internal implementation competencies. The key foundational principles of the method are discussed along with some key findings from early trials.

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Customer Relationship Management (CRM) Metrics - What's the Holdup?

Electronic Commerce ◽

10.4018/978-1-59904-943-4.ch132 ◽

2011 ◽

pp. 1679-1685

Author(s):

Timothy Shea ◽

Ahern Brown ◽

D. Steven White ◽

Catherine Curran-Kelly ◽

Michael Griffin

Keyword(s):

Information Systems ◽

Enterprise Resource Planning ◽

Business Strategy ◽

Relationship Management ◽

Resource Planning ◽

Customer Relationship ◽

Enterprise Information ◽

Enterprise Information Systems ◽

Industry Standard ◽

Development Application

Adopting a focus on CRM has been an industry standard for nearly two decades. While evidence suggests that a majority of the attempts to implement CRM systems fail, no single reason for the failures has been identified. Assuming that CRM implementation is an extension of a customer-oriented business strategy and assuming successful integration with Enterprise Information Systems such as Enterprise Resource Planning (ERP) systems, the authors contend that the lack of valid and reliable CRM metrics leads to the perception of failed CRM implementation. Only through the development, application, and use of CRM metrics can organizations hope to achieve their CRM goals.

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Customer Relationship Management (CRM) Metrics

Selected Readings on Strategic Information Systems ◽

10.4018/978-1-60566-090-5.ch020 ◽

2009 ◽

pp. 311-317

Author(s):

Timothy Shea ◽

Ahern Brown ◽

D. Steven White ◽

Catharine Curran-Kelly ◽

Michael Griffin

Keyword(s):

Information Systems ◽

Enterprise Resource Planning ◽

Business Strategy ◽

Relationship Management ◽

Resource Planning ◽

Customer Relationship ◽

Enterprise Information ◽

Enterprise Information Systems ◽

Industry Standard ◽

Development Application

Adopting a focus on CRM has been an industry standard for nearly two decades. While evidence suggests that a majority of the attempts to implement CRM systems fail, no single reason for the failures has been identified. Assuming that CRM implementation is an extension of a customeroriented business strategy and assuming successful integration with Enterprise Information Systems such as Enterprise Resource Planning (ERP) systems, the authors contend that the lack of valid and reliable CRM metrics leads to the perception of failed CRM implementation. Only through the development, application, and use of CRM metrics can organizations hope to achieve their CRM goals.

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Enterprise Information Systems and Digital Marketing

E-Manufacturing and E-Service Strategies in Contemporary Organizations - Advances in E-Business Research ◽

10.4018/978-1-5225-3628-4.ch003 ◽

2018 ◽

pp. 53-71

Author(s):

Kijpokin Kasemsap

Keyword(s):

Information Systems ◽

Enterprise Resource Planning ◽

Business Performance ◽

Resource Planning ◽

Digital Marketing ◽

Enterprise Information ◽

Enterprise Information Systems ◽

Business Environments ◽

Modern Business ◽

Social Media Platforms

With the support of modern technologies, enterprise information systems (EISs) and digital marketing are the significant approaches in modern business and can lead to the establishment of a consolidated business system toward improving the business performance. EISs and digital marketing are related to enterprise resource planning (ERP), electronic commerce (e-commerce), cloud computing, and social media platforms. EISs and digital marketing help modern businesses gain the rapid access to the mass market at an affordable price, increase business profit, and attract new customers in a timely and effective manner. EISs and digital marketing allow managers and executives to establish their profitable strategies and to find various business opportunities in the competitive business environments.

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Optimization of Enterprise Information Systems through a ’User Involvement Framework in Learning Organizations’

Enterprise Information Systems ◽

10.4018/978-1-61692-852-0.ch501 ◽

2011 ◽

pp. 1183-1195

Author(s):

Sumita Dave ◽

Monica Shrivastava

Keyword(s):

Information Systems ◽

Enterprise Resource Planning ◽

Learning Organizations ◽

User Involvement ◽

Implementation Process ◽

Resource Planning ◽

Business Organizations ◽

Enterprise Information ◽

Public Companies ◽

Enterprise Information Systems

Enterprise resource planning (ERP) today is being adopted by business organizations worldwide with a view to maximize their capabilities. But more often than not the expected outcomes are not delivered due to inaccurate calculations with respect to the organization’s ability to adapt to the change. Although the benefits of enterprise information systems in streamlining the functions of the organization cannot be questioned, preparing the organization to adopt the new system needs more focused efforts. In order to ensure that the existing capabilities of the organizations are an enabler and not an inhibitor in the adoption process, they need to be learning organizations. A study was conducted in Bhilai Steel Plant (BSP), one of the leading steel manufacturing public companies in India, where ERP is to be adopted. In spite of the fact that it has a strong backbone of resources in terms of information technology (IT) infrastructure, the implementation process is virtually on a standstill. In this chapter, an evaluation of the psychological capabilities of the organization is done. This can be evaluated through the mindset of the workforce and the willingness with which they are ready to adopt change.

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The Establishment of Enterprise Information Systems Based on Computer Network

Applied Mechanics and Materials ◽

10.4028/www.scientific.net/amm.687-691.1810 ◽

2014 ◽

Vol 687-691 ◽

pp. 1810-1813

Author(s):

Wei Wang ◽

Wen Ting Yang ◽

Gui Xian Ye ◽

Jun Lan Sun

Keyword(s):

Information System ◽

Information Systems ◽

Computer Network ◽

Team Building ◽

Enterprise Management ◽

Enterprise Information System ◽

Enterprise Information ◽

Information Platform ◽

Enterprise Information Systems ◽

The Government

Enterprise information system is based on the condition of the computer network technology information platform. It has an important value for enterprises to enhance its brand influence, enhance customer management, promote the development of e-commerce processes, promote enterprise management level, adapt to the current situation of information and other aspects of economic development. There are some problems in the current enterprise information system construction. The current information system should make scientific plan, expand information systems development space, play a catalytic role in the government promote, emphasis on information security, strengthen of human resources and team building starting implementation of enterprise information systems building strategy.

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