scholarly journals Conversational Agents in Organisations

2021 ◽  
Vol 29 (6) ◽  
pp. 1-25
Author(s):  
Siddharth Patel ◽  
Yi-Te Chiu ◽  
Mohammad Saud Khan ◽  
Jean-Grégoire Bernard ◽  
Talitakuum A. T. Ekandjo

Conversational agents (CAs) promise to create significant organisational value, by transforming how organisations operate and serve customers. Yet, the malleability of this technology poses challenges to both researchers and practitioners because of the wide range of strategic applications they can enable. Drawing on the lens of routine capability, this study investigates strategic applications of CAs, and their associated implementation enablers and challenges. Via an exploratory case study of eight organisations that have successfully implemented CAs, this paper contributes to the literature on the value and implementation of conversational agents in particular and cognitive technologies in general by developing a typology of CA strategic applications and their implementation considerations. For practitioners, the findings highlight the interplay between technology, user, and project management factors that need to be addressed to ensure the successful delivery of the value of CAs.

2021 ◽  
Vol 29 (6) ◽  
pp. 0-0

Conversational agents (CAs) promise to create significant organisational value, by transforming how organisations operate and serve customers. Yet, the malleability of this technology poses challenges to both researchers and practitioners because of the wide range of strategic applications they can enable. Drawing on the lens of routine capability, this study investigates strategic applications of CAs, and their associated implementation enablers and challenges. Via an exploratory case study of eight organisations that have successfully implemented CAs, this paper contributes to the literature on the value and implementation of conversational agents in particular and cognitive technologies in general by developing a typology of CA strategic applications and their implementation considerations. For practitioners, the findings highlight the interplay between technology, user, and project management factors that need to be addressed to ensure the successful delivery of the value of CAs.


2013 ◽  
Vol 357-360 ◽  
pp. 2346-2352 ◽  
Author(s):  
Yuan Yuan Li ◽  
Po Han Chen ◽  
David Ah Seng Chew ◽  
Chee Chong Teo ◽  
You Quan Xu

Green Mark, a certification for Green Building (GB), has become a compulsory requirement for all new buildings in Singapore. The aim of this study is to explore the controllable critical project management factors of Architectural, Engineering, and Construction (AEC) firms for delivering Green Mark certified projects and examine how these factors can be useful. Based on three case projects in Singapore, the factors influencing the success of GB were identified. It was also observed that the higher ratings of the building projects, the more management factors should be given proper attention. The research findings could assist project managers in managing the overall project performance and successfully implementing Green Mark certified projects more effectively.


2003 ◽  
Vol 34 (1) ◽  
pp. 43-53 ◽  
Author(s):  
John Kenny

Projects are a means of implementing strategy; the relationship of project management to strategic implementation in an organization is explored. Some of the recent project management literature is examined and a case study from the education sector is used to consider how to effectively link project management to organizational strategic processes. Project management techniques have been used very successfully in a wide range of areas. They are routinely applied in IT developments, building, government, and education. Recent thinking has raised questions about how to more closely match the techniques to the nature of individual projects. The nature of different types of projects is explored through consideration of projects involving high levels of change, and/or innovation. By their nature, the final outcomes of such projects are not clearly defined and their execution may require many iterations of development. A means of categorizing projects within an organization is developed. This, along with a set process guidelines, will enable an organization's management to more effectively consider the implications of implementing strategic projects. Monitoring such projects can present problems in an organization when management accountability mechanisms demand results and rigid processes are imposed.


2013 ◽  
Vol 16 (1) ◽  
pp. 59-67

<p>The Soil Science Institute of Thessaloniki produces new digitized Soil Maps that provide a useful electronic database for the spatial representation of the soil variation within a region, based on in situ soil sampling, laboratory analyses, GIS techniques and plant nutrition mathematical models, coupled with the local land cadastre. The novelty of these studies is that local agronomists have immediate access to a wide range of soil information by clicking on a field parcel shown in this digital interface and, therefore, can suggest an appropriate treatment (e.g. liming, manure incorporation, desalination, application of proper type and quantity of fertilizer) depending on the field conditions and cultivated crops. A specific case study is presented in the current work with regards to the construction of the digitized Soil Map of the regional unit of Kastoria. The potential of this map can easily be realized by the fact that the mapping of the physicochemical properties of the soils in this region provided delineation zones for differential fertilization management. An experiment was also conducted using remote sensing techniques for the enhancement of the fertilization advisory software database, which is a component of the digitized map, and the optimization of nitrogen management in agricultural areas.</p>


Author(s):  
Martin W. Wallin ◽  
Georg von Krogh ◽  
Jan Henrik Sieg

Crowdsourcing in the form of innovation contests stimulates knowledge creation external to the firm by distributing technical, innovation-related problems to external solvers and by proposing a fixed monetary reward for solutions. While prior work demonstrates that innovation contests can generate solutions of value to the firm, little is known about how problems are formulated for such contests. We investigate problem formulation in a multiple exploratory case study of seven firms and inductively develop a theoretical framework that explains the mechanisms of formulating sharable problems for innovation contests. The chapter contributes to the literatures on crowdsourcing and open innovation by providing a rare account of the intra-organizational implications of engaging in innovation contests and by providing initial clues to problem formulation—a critical antecedent to firms’ ability to leverage external sources of innovation.


Oxford Studies in Ancient Philosophy provides, twice each year, a collection of the best current work in the field of ancient philosophy. Each volume features original essays that contribute to an understanding of a wide range of themes and problems in all periods of ancient Greek and Roman philosophy, from the beginnings to the threshold of the Middle Ages. From its first volume in 1983, OSAP has been a highly influential venue for work in the field, and has often featured essays of substantial length as well as critical essays on books of distinctive importance. Volume LV contains: a methodological examination on how the evidence for Presocratic thought is shaped through its reception by later thinkers, using discussions of a world soul as a case study; an article on Plato’s conception of flux and the way in which sensible particulars maintain a kind of continuity while undergoing constant change; a discussion of J. L. Austin’s unpublished lecture notes on Aristotle’s Nicomachean Ethics and his treatment of loss of control (akrasia); an article on the Stoics’ theory of time and in particular Chrysippus’ conception of the present and of events; and two articles on Plotinus, one that identifies a distinct argument to show that there is a single, ultimate metaphysical principle; and a review essay discussing E. K. Emilsson’s recent book, Plotinus.


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