Strategic Planning for Total Quality Management

2020 ◽  
pp. 174-195
Keyword(s):  
Quality Management ◽  
Strategic Planning ◽  
Total Quality Management ◽  
Total Quality

Formal strategic planning

2002 ◽  
Vol 8 (5) ◽  
pp. 416-429 ◽  
Author(s):  
Nicholas O’Regan ◽  
Abby Ghobadian
Keyword(s):  
Quality Management ◽  
Strategic Planning ◽  
Total Quality Management ◽  
Business Process ◽  
Business Planning ◽  
Total Quality ◽  
Implementation Barriers ◽  
Major Drawback ◽  
Implementation Stage

The literature contends that the lack of strategic business planning is a major drawback in the implementation of business process initiatives such as total quality management. In addition, it is evident that strategic planning firms achieve better performance than other firms. However, strategic planning often fails due to problems or barriers encountered at the implementation stage. It is unclear from the limited research carried out to date what actions, if any, firms can take to minimise or eliminate these barriers. This paper examines the concept of strategic planning and identifies the barriers to its implementation. It considers the suitability of formal strategic planning as the key to eliminating or reducing implementation barriers by comparing the extent to which the barriers are experienced in formal and non‐formal planning firms. The paper also examines the extent to which the barriers are experienced by high and low performing firms.

scholarly journals Strategic Planning of Education in Total Quality Management State Vocational

2019 ◽  
Author(s):  
Siti Munirotul Yuanita ◽  
Anjar Agus Firawati ◽  
Anggraeni Cahyaningtyas ◽  
Asfi Mangzila ◽  
Quma Irah Larasati
Keyword(s):  
Quality Management ◽  
Strategic Planning ◽  
Total Quality Management ◽  
Total Quality

scholarly journals Human Resource Management, Total Quality Management and Competitive Advantages: Evidence from Pakistani Banking Industry

2020 ◽  
Vol 4 (1) ◽  
pp. 1
Author(s):  
Syed Waqar Ahmed ◽  
Danish Ahmed Siddiqui
Keyword(s):  
Quality Management ◽  
Strategic Planning ◽  
Total Quality Management ◽  
Performance Appraisal ◽  
Continuous Improvement ◽  
Banking Industry ◽  
Competitive Advantages ◽  
Total Quality ◽  
Cost Leadership ◽  
Hrm Practices

This study aimed to investigate the relationship between human resource management (HRM) practices, total quality management (TQM) practices and competitive advantages in banking industry of Pakistan. HRM practices included Recruitment & Selection, Training & Development, Performance Appraisal, and Compensation & Reward. TQM practices consist of Leadership, Continuous Improvement, Customer Satisfaction, Employee Empowerment, and Strategic Planning. And lastly, competitive advantages is represented by Cost Leadership, and Differentiation. We applied (Obeidat, Yousef, Tawalbeh, & Masa'deh, 2018) model to banking sector of Pakistan. An Adopted questionnaire was designed and distributed over a sample of 300 employees. The research hypotheses were tested by using structured equation modeling. The result shows that Compensation & Reward positively and significantly affect all TQM practices as well as cost leadership. Similarly, Performance Appraisal also produce a significant positive impact on Strategic Planning, and Leadership dimensions of TQM, Hoverer, negatively affect cost leadership. Recruitment & Selection positively affect cost leadership. Strategic planning an importance factor, significantly affect both competitive advantage factors. Interestingly, Training & Development have a significant but negative effect on TQM factors namely Continuous Improvement, Leadership, and Strategic Planning. The findings imply that in banking industry, the effect on HRM factors on TQM is not equal, some are even negative, hence should be used diligently with the prospective of both TQM and competitive advantages.

scholarly journals Assessment of the quality of independent nursing practice in Indonesia based on total quality management indicators

2021 ◽  
Author(s):  
Devi Sahputra ◽  
Paul Lumbantobing ◽  
Cyruz P. Tuppla
Keyword(s):  
Quality Management ◽  
Strategic Planning ◽  
Total Quality Management ◽  
Health Care Services ◽  
Process Management ◽  
Nursing Practice ◽  
Chief Executive ◽  
Positive Influence ◽  
Total Quality

Background: The quality of management has become a problem and significant issue of the late decade in Indonesia's professional nursing practice. By implementing total quality management (TQM), the organization would identify a health organization system's performance to improve patient satisfaction and patient safety for independent nursing practice services. Objective: This study aimed to assess the quality of independent nursing practice in Indonesia based on TQM indicators.Methods: This study employed a sequential explanatory mixed methods design. Participants were 105 Chief Executive Officers (CEOs) of independent nursing practices who answered a TQM survey using The Malcolm Baldrige Criteria for Performance Excellence (MBCfPE). The quantitative responses were analyzed using SmartPLS version 3.0. For qualitative data, selected six participants from total respondents were interviewed to explore the participants' understanding of TQM. All the responses were transcribed and uploaded using NVIVO ver. 11 for thematic analysis.Results: Leadership positively influenced strategic planning, customer attention, assessment analysis, and information management (focusing on personnel process management and efficiency) (p <0.001). In addition, process management indicated a positive influence on performance results (p <0.001). Interview transcriptions concentrated on the following themes that emerged, such as quality focus, service focus, human resource focus, performance result, leadership, service system design, strategic planning, and information system.Conclusion: TQM with the adaptation of MBCfPE criteria improves the organization's performance and serves as a strategic component in assessing and implementing sustainability change. The findings of this study can be used by CEOs of independent nursing practices for continuous improvement. In addition, the results serve as a basis for the ministry of health for accreditation to ensure the high quality of health care services.

scholarly journals Analisis Pengaruh Faktor –Faktor Total Quality Management (Tqm) Terhadap Kinerja Perusahaan Pt Xyz

2019 ◽  
Vol 3 (3) ◽  
Author(s):  
Vania Novianty
Keyword(s):  
Resource Management ◽  
Quality Management ◽  
Strategic Planning ◽  
Total Quality Management ◽  
Human Resource Management ◽  
Product Quality ◽  
Human Resource ◽  
Management System ◽  
Process Management ◽  
Total Quality

This research was conducted at PT XYZ, a national construction company that offers design and construction services. The condition of PT XYZ is still weak in terms of company’s performance such as inefficient management, limited fund, technological limitations, tools, methods, and low quality human resources. Therefore, it is necessary to select a management system that can help the company to maintain product quality and improve company’s performance. This paper identifies management system decision that may assist company to maintain product quality and increase company’s performance for example Total Quality Management (TQM).TQM consist of six dimensions of leadership, strategic planning, customer focus, use of information and analysis, human resource management, and process management. The methods of data collection were conducted through interview and questionnaires. The samples used in this research are 185 employees, however valid usable data submitted were 176 data. The analysis uses multiple regression method on Statistical Package Social Science (SPSS) software as its single processing tool. The results show that leadership, customer focus, human resource management, and process management were significantly influence company’s performance, but strategic planning and usage of information and analysis were not significantly influence company’s performance.

scholarly journals Quality is Never an Accident: A Survey on the Total Quality-Management Practices amongst Selected Higher Education Institutions in the Philippines

2021 ◽  
Vol 20 (10) ◽  
pp. 23-41
Author(s):  
Glenn S. Cabacang
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Strategic Planning ◽  
Total Quality Management ◽  
Higher Education Institutions ◽  
The Philippines ◽  
Top Management ◽  
Total Quality ◽  
Management Commitment ◽  
Top Management Commitment

Total Quality Management (TQM) is regarded as a gauge of university management, in order to maintain global standards. This study examined Total Quality-Management (TQM) implementation and the practices of higher education institutions in the Philippines. It utilized a cross-sectional survey-study design to 347 respondents recruited from the total population of 3847 administrators and academic members of nine selected institutions in the Philippines. The measure of TQM adoption and practices was extracted from several sources of previous TQM researches. This study was done for six months. The analyzation and interpretation of the data were done by using descriptive and inferential statistics. The results indicated that participating Filipino HEIs had a high degree of adoption on top-management commitment, Teaching and Learning Delivery Modes, campus amenities, system and process management, customer satisfaction, and linkages. In contrast, the HEIs have a modest degree of acceptance in strategic planning and Data Management. The test of differences indicated that strong confirmation to top management commitment and strategic planning as indicators of TQM is significantly more evident in private-type HEIs; and it was placed at the university level, when compared to those of the provincial and national HEIs. The findings provide some practical implications to further enhance Filipino HEIs in the advent of the Fourth Industrial Revolution.

Priority of Management Tools Utilization among Managers

2017 ◽  
pp. 1083-1094
Author(s):  
Zlatko Nedelko ◽  
Vojko Potocan
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Strategic Planning ◽  
Total Quality Management ◽  
Management Tool ◽  
Total Quality ◽  
Management Tools ◽  
Line Managers ◽  
East Europe ◽  
Top Managers

The research outlines the relative importance of the commonly used management tools among the managerial staff in organizations in selected worldwide areas, with deeper focus on emerging Central and East Europe economy – namely Slovenia. This paper examines the influence of the manager's position on utilization of single management tool. The survey covered 155 managers working in Slovenian organizations. 23 out of 25 considered management tools significantly differ in the level of utilization by managers at various positions in organizations. The middle managers most commonly use the top five most used management tools – outsourcing, benchmarking, total quality management, knowledge management and strategic planning. Further on, the first line managers more frequently than the top managers use outsourcing, benchmarking, total quality management, and strategic planning. The top managers frequently use knowledge management. The paper provides at the end several practical implications and recommendations for practice.

scholarly journals Obstacles to Efficient Education Online: Interview with Associate Professor Dr. M. Murat Erguvan

2021 ◽  
Vol 2 (6) ◽  
pp. 23-24
Author(s):  
Andrew Bula
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Strategic Planning ◽  
Total Quality Management ◽  
Black Sea ◽  
Higher Education Institutions ◽  
Doctoral Degree ◽  
Associate Professor ◽  
Total Quality ◽  
Western Asia

Associate Professor Dr. M. Murat Erguvan has 28 years of teaching and administrative experience in various countries and positions such as programme coordinator, dean, vice rector for education, research and/or external affairs. He has been with the International Black Sea University (IBSU), in Tbilisi, Georgia, a country located at the convergence of Eastern Europe and Western Asia since 2012, and has occupied the positions of the Head of Total Quality Management & Strategic Planning Office (TQM), International Relations Office (IRO), and Vice Rector for Education and Research. Murat earned his doctoral degree in Education Management: “A Framework for Implementation of Total Quality Management in Georgian Higher Education Institutions in the Context of International Black Sea University”. Currently, he offers Quality Management classes at bachelor’s and master’s levels, as well as Using Instructional Technology in Education classes to bachelor’s and master’s students. Besides coordinating bachelor’s and master’s theses, this professional educationist supervises the work for strategic planning and takes part in producing information system modules by developing database structures. In addition, he has taken part in ISO 9001:2008 implementation in higher education institutions, and received EFQM Assessor Training in Brussels. In this interview, therefore, Murat converses with Andrew Bula, a lecturer at Baze University, Abuja, Nigeria, on the current state of online education around which he remains committed.  

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