scholarly journals Resident Scores on a Patient Satisfaction Survey: Evidence for Maintenance of Communication Skills Throughout Residency

2011 ◽  
Vol 3 (4) ◽  
pp. 487-489 ◽  
Author(s):  
Emily A. Stewart ◽  
Dina Halegoua-De Marzio ◽  
Douglas E. Guggenheim ◽  
Joanne Gotto ◽  
J. Jon Veloski ◽  
...  
Keyword(s):  
Internal Medicine ◽  
Patient Satisfaction ◽  
Communication Skills ◽  
Satisfaction Survey ◽  
Patient Satisfaction Survey ◽  
Patient Rating ◽  
Internal Medicine Residents ◽  
Significant Difference ◽  
Different Levels ◽  
Satisfaction Surveys

Abstract Objective To examine whether resident communication skills evaluated through patient satisfaction surveys demonstrate evidence of decline through the 3 years of internal medicine residency. Methods Data for this study were collected retrospectively from a database of patient satisfaction surveys completed for internal medicine residents at different levels of training. Patient satisfaction was measured with the Aggregated EVGFP (excellent, very good, good, fair, or poor) questionnaire recommended by the American Board of Internal Medicine. Results Over a span of 5 years (2005–2009), a total of 768 patient rating forms were completed for 67 residents during their 3 years of residency training. In postgraduate year (PGY)–1, the residents had a mean satisfaction rating of 4.33 ± 0.48 compared to a mean rating of 4.37 ± 0.45 in their PGY-3 year. Analysis of variance indicated no significant difference by PGY level. Conclusion Our findings demonstrate that resident communication skills and patient satisfaction do not decline during the 3 years of residency. This is contrary to our hypothesis that patient satisfaction would worsen as residents progressed through training.

An evaluation of a shoulder rehabilitation class in a UK hospital following evidence-based modifications

2021 ◽  
pp. 1-8
Author(s):  
Emily Kell ◽  
John A. Hammond ◽  
Sophie Andrews ◽  
Christina Germeni ◽  
Helen Hingston ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Shoulder Pain ◽  
Management Strategies ◽  
Cost Effective ◽  
Rehabilitation Programme ◽  
Patient Specific ◽  
Satisfaction Survey ◽  
Evidence Based ◽  
Patient Satisfaction Survey ◽  
Significant Difference

OBJECTIVES: Shoulder pain is a common musculoskeletal disorder, which carries a high cost to healthcare systems. Exercise is a common conservative management strategy for a range of shoulder conditions and can reduce shoulder pain and improve function. Exercise classes that integrate education and self-management strategies have been shown to be cost-effective, offer psycho-social benefits and promote self-efficacy. This study aimed to examine the effectiveness of an 8-week educational and exercise-based shoulder rehabilitation programme following the introduction of evidence-based modifications. METHODS: A retrospective evaluation of a shoulder rehabilitation programme at X Trust was conducted, comparing existing anonymised Shoulder Pain and Disability Index (SPADI) and Patient-Specific Functional Scale (PSFS) scores from two cohorts of class participants from 2017-18 and 2018-19 that were previously collected by the physiotherapy team. Data from the two cohorts were analysed separately, and in comparison, to assess class efficacy. Descriptive data were also analysed from a patient satisfaction survey from the 2018-19 cohort. RESULTS: A total of 47 patients completed the 8-week shoulder rehabilitation programme during the period of data collection (2018-2019). The 2018-19 cohort showed significant improvements in SPADI (p 0.001) and PSFS scores (p 0.001). No significant difference was found between the improvements seen in the 2017-18 cohort and the 2018-19 cohort. 96% of the 31 respondents who completed the patient satisfaction survey felt the class helped to achieve their goals. CONCLUSION: A group-based shoulder rehabilitation class, which included loaded exercises and patient education, led to improvements in pain, disability and function for patients with rotator cuff related shoulder pain (RCRSP) in this outpatient setting, but anticipated additional benefits based on evidence were not observed.

scholarly journals From Surveys to Skill Sets: Improving Patient Experience by Supporting Clinician Well-Being

2019 ◽  
Vol 7 (4) ◽  
pp. 454-455 ◽  
Author(s):  
Jeffrey H Millstein
Keyword(s):  
Patient Satisfaction ◽  
Communication Skills ◽  
Patient Experience ◽  
Well Being ◽  
Satisfaction Survey ◽  
Skill Sets ◽  
Protected Time ◽  
Patient Satisfaction Survey ◽  
Survey Results ◽  
Process Feedback

Sharing patient satisfaction survey results is not ideal as a stand-alone motivator for clinician behavior change. Rather, this is best combined with efforts to support clinician well-being by offering protected time to improve our communication skills, along with our ability to effectively process feedback.

scholarly journals Same-day cardiac surgery cancellations at a large UK centre and patient satisfaction survey

2020 ◽  
Vol 8 (1) ◽  
pp. 130
Author(s):  
Sara Jasionowska ◽  
Rory F. L. Hammond ◽  
Wael I. Awad
Keyword(s):  
Cardiac Surgery ◽  
Patient Satisfaction ◽  
Satisfaction Survey ◽  
Emergency Case ◽  
Staff Shortage ◽  
Improve Efficiency ◽  
Patient Satisfaction Survey ◽  
Significant Difference

Background: Same-day cancellation of cardiac surgeries is a disheartening experience for patients. The primary aims of this study were to determine the frequency and reasons for same-day cancellations, and associated patients’ outcomes. The secondary aims were to evaluate patients' reactions to cancellations and to propose measures to reduce cancellations.Methods: We prospectively reviewed all elective and urgent in-patient adult cardiac surgeries performed from August 2017 to March 2018. Procedures were divided into cancelled (C) and not cancelled (NC) groups. A qualitative patient satisfaction survey was undertaken.Results: Overall, 1388 patients were scheduled for cardiac surgery during this period. Elective surgeries constituted 70.7% (981/1388) and urgent 29.3% (407/1388). 231/1388 (16.7%) procedures were cancelled for the following reasons: 30.5% lack of ITU beds, 20.1% patient medically unfit, 8.2% ITU staff shortage, 6.9% emergency case intervention and 34.2% other. There was no significant difference in mortality between groups (2.6% in C versus 1.6% in NC, p=0.62). In group C, 36% (84/231) of patients underwent surgery within 72 hours of cancellation, 47% (110/231) of procedures were rescheduled, and 6.9% (16/231) were not performed. 30.7% (71/231) were potentially preventable. All cancelled patients were asked to complete the survey; 43.7% (101/231) responded, with 22.8% (23/101) describing feeling upset. However, 92.1% (93/101) felt the cancellation was justified.Conclusions: This single institutional study suggests a relatively high number of planned same-day surgeries are being cancelled. A third of these may be preventable. Despite this, patients were understanding. Actions to decrease cancellations should be identified to improve efficiency.

Critical Care Communication Skills Training for Internal Medicine Residents

MedEdPORTAL ◽  
2015 ◽  
Vol 11 (1) ◽  
Author(s):  
Laura Rock ◽  
Nina Gadmer ◽  
Robert Arnold ◽  
David Roberts ◽  
Asha Anandaiah ◽  
...  
Keyword(s):  
Internal Medicine ◽  
Critical Care ◽  
Communication Skills ◽  
Skills Training ◽  
Communication Skills Training ◽  
Internal Medicine Residents

scholarly journals Development and Validation of a Patient Satisfaction Survey for Comprehensive Medication Management

2016 ◽  
Vol 22 (1) ◽  
pp. 81-86 ◽  
Author(s):  
Jean Moon ◽  
Claire Kolar ◽  
Amanda Brummel ◽  
Molly Ekstrand ◽  
Haley Holtan ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Medication Management ◽  
Satisfaction Survey ◽  
Patient Satisfaction Survey ◽  
Development And Validation

scholarly journals Internal Medicine Trainee Understanding and Reaction to Out of Pocket Costs

2021 ◽  
Vol 8 ◽  
pp. 238212052199636
Author(s):  
Jeffrey Chidester ◽  
Rebecca Vigen ◽  
Sandeep R Das
Keyword(s):  
Internal Medicine ◽  
Graduate Education ◽  
Parametric Analysis ◽  
Cost Of Care ◽  
Patient Centered ◽  
Internal Medicine Residents ◽  
Significant Difference ◽  
Centered Care ◽  
Barrier To Care ◽  
Out Of Pocket Costs

Background: Out-of-pocket costs are a serious barrier to care and drive suboptimal medical therapy. Understanding of these costs can lead to care oriented around the limits they generate. Despite this, there is minimal attention paid to these costs in post-graduate education. Objective: To define a potential knowledge gap regarding costs experienced by patients by surveying Internal Medicine residents at our large academic institution. Methods: We surveyed Internal Medicine residents in spring 2019 about knowledge and practices surrounding patient out-of-pocket costs. Participants answered questions considering their most recent inpatient panel and their clinic patient panel. Familiarity was ranked on a 5-point Likert scale, and for the purposes of presentation, was divided into “Poor” and “Moderate or Better.” Non-parametric analysis was used to test differences between outpatients and inpatients and by year of training. Results: Of 159 residents, 109 (67%) responded. Familiarity with patient insurance status was moderate or better in 85%. Reported understanding of costs associated with medications, testing, and clinic visits was less common. Respondents had higher familiarity with out-of-pocket costs for clinic patients compared with inpatients. Knowledge of cost of care was not an often-considered factor in decision making. There was no significant difference in response by year of training. Conclusion: Patient out-of-pocket costs are an important dimension of patient care which Internal Medicine Trainees at our institution do not confidently understand or utilize. Improvements in education around this topic may enable more patient-centered care.

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