Case studies in performance measurement 2 The Art Gallery of Greater Victoria

2000 ◽  
pp. 194-210
Keyword(s):  
Performance Measurement ◽  
Case Studies ◽  
Art Gallery

Comparison of performance measurement in different purchasing and supply management practices

2018 ◽  
Vol 67 (8) ◽  
pp. 1290-1309 ◽  
Author(s):  
Aki Jääskeläinen
Keyword(s):  
Performance Measurement ◽  
Case Studies ◽  
Management Practices ◽  
Functional Integration ◽  
Development Project ◽  
Supply Management ◽  
Measurement Development ◽  
Content Type ◽  
Study Approach ◽  
Service Purchasing

PurposeThe purpose of this paper is to compare the characteristics of performance measurement in cross-functional and supplier-oriented purchasing and supply management (PSM) practices. It clarifies the purposes and content of performance measurement in three PSM practices.Design/methodology/approachA multiple case study approach is utilized in this study. Each of the cases is related to a contemporary performance measurement development project during the period 2015–2016. Interviews are conducted to obtain a pre-understanding of the research questions at hand. The case studies continue as an action research including measurement development workshops.FindingsIdentification of causalities between measurement objects and the measurement value benefits are contemporary issues of performance measurement development in the PSM context. The findings indicate that the measurement of outputs and outcomes instead of inputs and measurement supporting supplier relationship management is increasingly important in the service context. Measurement purpose affects the characteristics of PSM performance measurement. This study identifies that more informal control and non-standard measures are needed in interactive PSM practices such as cross-functional integration.Research limitations/implicationsThe study provides practical examples of performance measurement in service purchasing, classifies the characteristics of performance measurement and highlights the need to extend the scope of measurement in the PSM context. The findings of the case studies reported support practitioners in developing performance measurement that satisfies contemporary managerial needs.Originality/valueEarlier studies are often not explicit with the purpose of performance measurement. This study contributes to the existing literature by linking performance measurement characteristics to the understanding of PSM practices and providing a wider overview of the varying characteristics of performance measurement supporting strategic purchasing of services.

scholarly journals Canadian smart cities: health remedies, side effects and hard to swallow pills

2021 ◽  
Author(s):  
Andrew Ramsaroop
Keyword(s):  
Side Effects ◽  
Performance Measurement ◽  
Case Studies ◽  
Healthcare System ◽  
Smart City ◽  
Smart Cities ◽  
National Data ◽  
Health And Wellbeing ◽  
Individual Privacy ◽  
Measurement Framework

This research paper investigates the ways in which health was talked about and addressed in Infrastructure Canada’s Smart City Challenge. Using the Smart City Challenge applications as the basis of the research, and two as in depth case studies. The main critiques of Smart City Technologies, as well as the concept of Co Creation, and a Performance Measurement Framework were used to identify if the applications could improve, how and if citizens were engaged meaningfully, and where in the healthcare system will the proposed technologies make measurable improvements. Findings from the study indicate there needs to be: greater protections for individual privacy, greater resident engagement/involvement, having health and wellbeing as core nets of a smart city challenge, and greater protections for indigenous data sovereignty. If these recommendations are taken into account, they will lead to more robust applications in the next iteration Smart City Challenge, and will provide invaluable steps towards greater national data guidelines.

An enhanced framework for assessing the operational performance of public-private partnership school projects

2018 ◽  
Vol 8 (2) ◽  
pp. 194-214 ◽  
Author(s):  
Ali Mohammed Saeed ◽  
Colin Duffield ◽  
Felix Kin Peng Hui
Keyword(s):  
Performance Evaluation ◽  
Comparative Analysis ◽  
Performance Measurement ◽  
Case Studies ◽  
Public Private Partnership ◽  
Operational Performance ◽  
Private Partnership ◽  
Content Type ◽  
Measurement Framework ◽  
Ex Post

Purpose A study of the current practices for evaluating the ex-post performance of public-private partnership (PPP) school projects in Australia via literature review and qualitative case studies has found that no consistent approach exists for evaluating operational performance. A detailed critique of international PPP audits and practices has identified existing gaps in ex-post performance evaluation. Through a process of comparative analysis and industry confirmation, a performance analysis technique aligned with international practice has been developed that can be utilised by the educational departments across Australia to evaluate the ex-post performance of PPP projects (PPPs). The paper aims to discuss these issues. Design/methodology/approach This paper opted for qualitative archival analysis of case studies using pattern matching, explanation building, time series, and comparative analysis. The data used for document analysis included value reports, project summaries, and contract documents, as well as local and international audit guidelines. Findings This paper reviewed current practices, identified a range of processes, and reported the best practices. However, consideration of the approaches taken in the UK and Australia for evaluating operational performance indicates that current techniques lack consistency. Research limitations/implications The developed ex-post performance measurement framework is limited to Australian PPP school projects and, at this stage, cannot be generalised to other social PPP projects. Practical implications The paper includes implications for the development of better performance evaluation practices and audits. Social implications An enhanced framework for measuring operational performance will increase the accountability of taxpayers in the content of their utilisation by the government. Originality/value This paper presents an enhanced ex-post performance measurement framework for education departments across Australia.

scholarly journals Support of Advanced Technologies in Supply Chain Processes and Sustainability Impact

2021 ◽  
Vol 11 (7) ◽  
pp. 3026
Author(s):  
Susana Garrido Azevedo ◽  
Carina M. O. Pimentel ◽  
Anabela C. Alves ◽  
João C. O. Matias
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Case Studies ◽  
Performance Indicators ◽  
Reference Model ◽  
The Body ◽  
Sustainability Performance ◽  
Advanced Technologies ◽  
Case Comparison ◽  
Performance Measurement Systems

This paper aims to present a study of the type of advanced technologies used across manufacturing supply chains in supporting the main processes of the supply chain operations reference model (SCOR). It also intends to identify a set of sustainable performance indicators (environmental, economic, and social) suitable to evaluate a supply chain 4.0 (SC4.0). To attain this objective, based on the literature review, a conceptual model is proposed. The multiple case study is used with a cross-case comparison to identify the type of advanced technologies more commonly used in SC4.0, and the performance indicators more suitable for assessing a SC4.0 sustainability performance. A sample of ten case studies was considered with companies belonging to different manufacturing SCs, from different countries, and belonging to different echelons. Main findings revealed that the level of adoption of advanced technologies in the Supply Chain SCOR processes varies amongst the case studies. Some technologies are quite commonly used among the several SCOR processes and companies while others are seldom applied. Some indicators were also identified that are regarded as very or extremely suitable to evaluate the sustainability performance of a SC4.0. The main contribution of this research to the body of knowledge is the empirical insights on the SC4.0 field and on Supply Chain Sustainability performance measurement. The results provide guidelines for the selection of advanced technologies to support SC processes and for the design of sustainable SC4.0 performance measurement systems.

scholarly journals Working life in Canada, 1890–1930: rehousing the Edith Sarah Watson albums at the Art Gallery of Ontario

2021 ◽  
Author(s):  
Avery Steel
Keyword(s):  
Case Studies ◽  
20Th Century ◽  
Working Life ◽  
Early 20Th Century ◽  
Collections Management ◽  
Art Gallery ◽  
Historical Significance ◽  
The Creation ◽  
Art Gallery Of Ontario ◽  
Master Of Arts

Working Life in Canada, 1890–1930: Rehousing the Edith Sarah Watson Albums at the Art Gallery of Ontario, Avery Steel, Master of Arts, 2019, Film and Photography Preservation and Collections Management, Ryerson University. The Edith S. Watson albums, held in the photography collection at the Art Gallery of Ontario (AGO), are a collection of 16 scrapbook style photographic albums that contain 1,070 gelatin silver prints created by Edith Watson and dated from 1890 to 1930. This thesis project explores a method of rehousing photographic albums with a focus on preserving the albums’ structure, the photographs, and the tactile experience of viewing an album, as well as facilitating access to these albums within the AGO’s collection through the creation of facsimile albums. My thesis will be divided into three sections: first, I assess the historical significance and the condition of the albums; second, I examine three case studies, each an album dated from the late 19th to early 20th century and held in different institutions; third, I summarize the method of preservation and outline the steps for the rehousing of the Edith Watson albums.

scholarly journals Canadian smart cities: health remedies, side effects and hard to swallow pills

2021 ◽  
Author(s):  
Andrew Ramsaroop
Keyword(s):  
Side Effects ◽  
Performance Measurement ◽  
Case Studies ◽  
Healthcare System ◽  
Smart City ◽  
Smart Cities ◽  
National Data ◽  
Health And Wellbeing ◽  
Individual Privacy ◽  
Measurement Framework

This research paper investigates the ways in which health was talked about and addressed in Infrastructure Canada’s Smart City Challenge. Using the Smart City Challenge applications as the basis of the research, and two as in depth case studies. The main critiques of Smart City Technologies, as well as the concept of Co Creation, and a Performance Measurement Framework were used to identify if the applications could improve, how and if citizens were engaged meaningfully, and where in the healthcare system will the proposed technologies make measurable improvements. Findings from the study indicate there needs to be: greater protections for individual privacy, greater resident engagement/involvement, having health and wellbeing as core nets of a smart city challenge, and greater protections for indigenous data sovereignty. If these recommendations are taken into account, they will lead to more robust applications in the next iteration Smart City Challenge, and will provide invaluable steps towards greater national data guidelines.

Efficiency Measures in Regulated Industries

2018 ◽  
pp. 492-522
Author(s):  
Laurens Cherchye ◽  
Bram De Rock ◽  
Antonio Estache ◽  
Marijn Verschelde
Keyword(s):  
Performance Measurement ◽  
Case Studies ◽  
Historical Account ◽  
Efficiency Measures ◽  
Regulated Industries ◽  
The Many

This chapter begins by providing a historical account of the liberalization in regulated sectors. This sets the stage for a discussion on how productivity and efficiency measures have become both a goal and a tool in some of these sectors. The chapter also presents an extensive overview of case studies both across industries and countries. Subsequently, it provides a review on how the literature has tried to deal with the many empirical challenges related to measuring productivity and efficiency. Finally, it makes the case for a switch to the structural ETC approach (first economics, then technology, and finally empirical challenges) to performance measurement in policy areas as a solution to many of the issues surveyed in the chapter.

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