The Japanese Vacation Visitor to Alaska: A Preliminary Examination of Peak and Off Season Traveler Demographics, Information Source Utilization, Trip Planning, and Customer Satisfaction

2020 ◽  
pp. 43-56
Author(s):  
Laura M. Milner ◽  
James M. Collins ◽  
Rumiko Tachibana ◽  
Rodney F. Hiser
Keyword(s):  
Customer Satisfaction ◽  
Information Source ◽  
Trip Planning ◽  
Preliminary Examination

PENGARUH CONSUMER INVOLVEMENT, KREDIBILITAS SUMBER INFORMASI, TERHADAP REPUCHASE INTENTIONS DENGAN KEPUASAN SEBAGAI VARIABEL INTERVENING (Studi kasus pengguna aplikasi shopee pada mahasiswa Universitas Sarjanawiyata Tamansiswa)”

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
Marnuti Eka Putri
Keyword(s):  
Customer Satisfaction ◽  
University Students ◽  
Consumer Satisfaction ◽  
Information Sources ◽  
Information Source ◽  
Sampling Technique ◽  
Consumer Involvement ◽  
Repurchase Intention ◽  
The Third ◽  
Questionnaire Method

This study aims to see whether there is an effect of consumer involvement. The first one affects customer satisfaction, the second is the credibility effect of information sources on customer satisfaction, the third is the influence of consumer influence on Repurchase Intention, the fourth is the influence of credibility of information sources. Consumers on Repurchase Intention Decisions, Sixth Influence of Consumer Involvement in Repurchase Decisions through Customer Satisfaction and the seventh has an influence on the credibility of information sources and consumer satisfaction of repurchase decisions The sample in this study was 100 students of Universitas Sarjanawiyata Tamansiswa Yogyakarta who have used the shopee application. Data collection method using questionnaire method shared using Accidental Purposive Sampling technique. In this study used Data Quality Test, Classic Assumption Test, Multiple Regression Test and Sobel Test.The results The first consumer involvement affects consumer satisfaction in shopee application users of Sarjanawiyata Tamansiswa University students, the second is the influence of the credibility of information sources on customer satisfaction on shopee application users of Sarjanawiyata Tamansiswa University students, the third is the influence of the influence of consumer involvement on Repurchase Intention on shopee application users of Sarjanawiyata Tamansiswa University students, The fourth is the influence of the credibility of the information source Repurchase Intention Intention of the shopee application of the Sarjanawiyata Tamansiswa University students, fifth there is an influence of consumer satisfaction on the decision of Repurchase Intention on shopee application users of the University of Sarjanawiyata Tamansiswa, the sixth is the influence of the consumer involvement in the decision to repurchase through customer satisfaction on the shopee application users of University students Sarjanawiyata Tamansiswa and the seventh have an influence on the credibility of information sources dap consumer satisfaction repurchase decisions on shopee application users of Sarjanawiyata University students

Exploring the Role of Social Media Platforms in Informing Trip Planning: Case of Yelp.com

2017 ◽  
Vol 2666 (1) ◽  
pp. 1-9 ◽  
Author(s):  
Lama Bou Mjahed ◽  
Archak Mittal ◽  
Amr Elfar ◽  
Hani S. Mahmassani ◽  
Ying Chen
Keyword(s):  
Social Media ◽  
Information And Communication Technologies ◽  
Travel Behavior ◽  
Information Source ◽  
Relative Depth ◽  
Trip Planning ◽  
Social Media Platforms ◽  
Information And Communication ◽  
Media Platform ◽  
Transportation Studies

Understanding how travelers make mobility decisions has always been central to transportation studies. The growing availability of information and communication technologies in everyday life and their role in conveying more recent, relevant, and customized information have substantially changed the context within which trip decisions are made. Whether travelers are actively seeking pretrip information or merely surfing the web, they have access through social media to user-generated information that may affect their mobility decisions. This study forms an exploratory step in understanding how one such social media platform, Yelp.com, designed to allow users to review and rate their experiences at any visited business, can serve as an information source for activity and trip planning in the pretrip process. In particular, the study explored ( a) the relative depth, ( b) the sentiment associated with, and ( c) the type of information in transport-related reviews on Yelp.com. This research has implications for the study of travel behavior in a highly connected environment and can inform efforts to design information and communication technology tools aimed at affecting behavior.

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