Delivery of Preconception Counselling Services: The Snags of Health Care Service Providers.

Purpose: This study investigates the difficulties the health care service providers encounter in the quest of rendering preconception counselling services in Ghana. Methodology: The study employed descriptive survey design with the use of both qualitative and quantitative research approaches using questionnaire as the main tool. The study employed simple random sampling to sampled 135 out of 675 health care service providers from 23 health facilities in the Bole District of the Savanna Region in Ghana. The quantitative data obtained for the study was analysed using Statistical Package for Social Solution (SPSS) whilst the qualitative data were subjected to descriptive and narrative discussion. Findings: The study revealed that, health care practitioners need continuous training programme. It also became clear that, there no any clear national guideline or policy on preconception counselling in Ghana. It came to light that, the healthcare service providers face a lot of difficulties to capture women of child bearing age to offer them the services. Inadequate knowledge and expertise to effectively offer the preconception counselling services was also identified as a challenge. Recommendations: The study therefore recommend that the Ministry of Health and Ghana Health Service should come out with a clear policy guideline on preconception counselling and also provide an intensive training for the health care professionals. The health care providers should also be provided with the needed resources to embark on sensitisation and advocacy campaigns to create the awareness for women of childbearing age to appreciate the need for preconception and genetic carrier risk counselling.

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Understanding technology mediation and new service provider roles in health care

Journal of Services Marketing ◽

10.1108/jsm-11-2017-0368 ◽

2019 ◽

Vol 33 (2) ◽

pp. 245-254 ◽

Cited By ~ 1

Author(s):

Athanasia Daskalopoulou ◽

Kathy Keeling ◽

Rowan Pritchard Jones

Keyword(s):

Health Care ◽

Service Provider ◽

Service Providers ◽

Care Service ◽

Health Care Service ◽

Empirical Support ◽

Organizational Level ◽

Advance Technology ◽

Content Type ◽

Health Care Service Providers

PurposeService research holds that as services become more technology dominated, new service provider roles emerge. On a conceptual level, the potential impact of different roles has been discussed with regard to service provider readiness, job performance and overall experience. However, as yet, there is sparse empirical support for these conceptual interpretations. The purpose of this paper is to provide an understanding of the new service provider roles that emerge due to the increase of technology mediation in services.Design/methodology/approachThis study follows a qualitative methodology. Insights are drawn from in-depth interviews with 32 junior and senior health-care service providers (across 12 specialties) and 5 information governance/management staff.FindingsThis analysis illustrates that new service provider roles include those of the enabler, differentiator, innovator, coordinator and sense-giver. By adopting these roles, health-care service providers reveal that they can encourage, support and advance technology mediation in services across different groups/audiences within their organizations (e.g. service delivery level, peer-to-peer level, organizational level). This paper further shows the relationships between these new service provider roles.Originality/valueThis study contributes to theory in technology-mediated services by illustrating empirically the range of activities that constitute each role. It also complements prior work by identifying that service providers adopt the additional role of sense-giver. Finally, this paper provides an understanding of how by taking on these roles service providers can encourage, support and advance technology mediation in services across different groups/audiences in their organization.

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Effect of the performance of primary health care service providers on the wellbeing of cassava farmers in Abia State, Nigeria

Asian Journal of Agriculture and Rural Development ◽

10.18488/journal.1005/2016.6.7/1005.7.131.140 ◽

2016 ◽

Vol 6 (7) ◽

pp. 131-140

Author(s):

Nwafor S. C. ◽

Ogbonna K. N. ◽

Kanu N. A. ◽

Adegbola J. A.

Keyword(s):

Health Care ◽

Primary Health Care ◽

Service Providers ◽

Care Service ◽

Health Care Service ◽

Primary Health Care Service ◽

Primary Health ◽

Health Care Service Providers

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EXPLORING THE VIEWS OF HEALTH CARE SERVICE PROVIDERS ON LIFE STRESSORS AND BASIC NEEDS OF HIV-POSITIVE MOTHERS IN RURAL AREAS OF LESOTHO

Social Work/Maatskaplike Werk ◽

10.15270/53-1-545 ◽

2017 ◽

Vol 53 (1) ◽

Author(s):

Shoeshoe Mofokeng ◽

Sulina Green

Keyword(s):

Health Care ◽

Rural Areas ◽

Service Providers ◽

Care Service ◽

Health Care Service ◽

Basic Needs ◽

Hiv Positive ◽

Life Stressors ◽

Hiv Positive Mothers ◽

Health Care Service Providers

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Implementation of active management of the third period of childbirth for the prevention of immediate post-partum bleeding in four regional maternity hospitals of Conakry, Guinea

International Journal of Reproduction Contraception Obstetrics and Gynecology ◽

10.18203/2320-1770.ijrcog20203828 ◽

2020 ◽

Vol 9 (9) ◽

pp. 3563

Author(s):

Ousmane Balde ◽

Ibrahima S. Balde ◽

Ibrahima Sylla ◽

Fatoumata B. Diallo ◽

Alhassane II. Sow ◽

...

Keyword(s):

Health Care ◽

Service Providers ◽

Care Service ◽

Post Partum ◽

Health Care Service ◽

Active Management ◽

Maternity Hospitals ◽

Health Care Service Providers ◽

Post Partum Bleeding ◽

Correct Implementation

Background: The objective of this study was to determine the frequency, skills level of health care service providers; to identify complications and difficulties related to the implementation of AMTPC/GATPA.Methods: It was about prospective study, descriptive of 6 months (1st March to 31st August 2014) carried out in the maternity hospitals of Faranah, Kindia, Mamou and Nzérékoré. It concerned the parturient women who had recently given birth and the personnel that carried out AMTPC/GATPA in these hospitals.Results: During the study period of 1,254 out of 1,305 births had benefited of AMTPC/GATPA, a frequency of 96.1%. The midwives were the most represented personnel in the implementation of GATPA (44.1%). In 46.4% of the cases, the health care service providers acquired this competence from the initial training. The release was obtained in the first trial in 64.9% cases. The duration of implementation of GATPA was less than 5 minutes in 72.6% cases. The different stages were respected in 91.5% cases. Complications were dominated by retention of placental fragments (10.2%). Lack of oxytocin was the main difficulty (36.6%).Conclusions: The sustainability of this achievement would depend on the systematic and correct implementation of AMTPC/GATPA at all childbirth attendants and the effective management of oxytocin.

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Service Providers’ Decision to Use Ethics Committees and Consultation in Complex Services

Journal of Marketing Research ◽

10.1177/0022243719898495 ◽

2020 ◽

Vol 57 (2) ◽

pp. 278-297 ◽

Cited By ~ 2

Author(s):

J. Daniel Zyung ◽

Vikas Mittal ◽

Sunder Kekre ◽

Gajanan G. Hegde ◽

Jennifer Shang ◽

...

Keyword(s):

Health Care ◽

Health Care Providers ◽

Ethical Decision Making ◽

Service Providers ◽

Ethical Dilemmas ◽

Care Service ◽

Health Care Service ◽

Ethics Consultation ◽

Ethics Committees ◽

Care Providers

Ethics has long been, and continues to be, a central topic among marketing scholars and practitioners. When providing complex services—multiple interactions over time that are predicated on the evolving needs of customers—service providers face ethical dilemmas, which are often resolved by engaging an ethics committee (EC). Despite the prevalence of ECs, research on service providers’ preference to engage with an EC is sparse. This study examines whether the role that health care providers play, as either task manager or relationship manager, makes a difference in their preference for engaging with and utilizing an EC for resolving ethical dilemmas. Results based on 1,440 observations collected from health care service providers show that service providers’ task or relationship management role, as well as prior experience with an ethics consultation, influences their preference both for engaging an EC and for having the EC prescribe a specific outcome to resolve an ethical dilemma. This study extends prior work on conceptual models examining ethical decision-making processes in marketing.

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Transforming technology-mediated health-care services through strategic sense-giving

Journal of Services Marketing ◽

10.1108/jsm-11-2019-0452 ◽

2020 ◽

Vol 34 (7) ◽

pp. 909-920

Author(s):

Athanasia Daskalopoulou ◽

Josephine Go Jefferies ◽

Alexandros Skandalis

Keyword(s):

Health Care ◽

Organizational Context ◽

Service Providers ◽

Care Service ◽

Health Care Service ◽

Content Type ◽

Emotional Ambivalence ◽

Health Care Service Providers ◽

The Impact

Purpose Service research has previously documented service providers’ role in addressing the barriers of technology mediation, mostly at the service delivery level. The purpose of this study is to enhance our understanding about the role of service providers who hold strategic and operational roles, as well as investigate the impact of coordinated, organization-wide initiatives in dealing with the demands and associated emotional ambivalence of technology-mediated services. Design/methodology/approach This qualitative study draws from a series of in-depth interviews with health-care service providers who hold strategic and operational roles in health-care organizations along with participant observation to develop an understanding of the broader organizational context of telehealth services. Findings This paper outlines the strategic sense-giving process and highlights how health-care service providers who hold strategic and operational roles enact the sense-giver role. This study illustrates that strategic sense-giving involves the recognition of sense-making gaps; identification of sense-giving opportunities; and provision of templates of action. Originality/value This study illustrates that sense-giving can be performed by a number of organizational members in a more formalized way which extends informal sense-giving efforts at the peer-to-peer level. The importance of strategic sense-giving in providing templates of action for service providers and consumers is highlighted. This study also shows how strategic sense-giving safeguards against confusion and errors by communicating appropriate ways of using technology. Finally, the role of strategic sense-giving in helping service providers and consumers cope with the emotional ambivalence of technology-mediated service interactions are demonstarted.

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