First Experiments on Interaction Quality Modelling for Human-Human Conversation

Abstract Introduction The COVID-19 pandemic has witnessed an increased reliance on telemedicine. Patient satisfaction is a key indicator of whether telephone consultations deliver high-quality care. This study evaluates patient perceptions of telephone consultations conducted in a single plastic surgery outpatient department. Method Structured telephone interviews using an adapted Telehealth Usability Questionnaire and the NHS Friends and Family Test were conducted in 98 patients who had undergone outpatient telephone consultations with a plastic surgeon. 13 questions explored domains of usefulness, interaction quality, reliability, patient satisfaction, and future use of telehealth. Results 72 of 98 (73%) completed the survey. Male(49):Female(23). Mean age 59 (range 17-91). 50.4% Strongly agreed (SA) and 24.3% agreed (A) to questions addressing usefulness of the platform. For interaction quality; 63% SA and 21% A. 47% disagreed with questions pertaining to reliability. Overall, 75% were either SA/A for satisfaction and 81% would use telehealth again. No significant difference was found in domain scores when comparing sex or age groups. Conclusions Overall, patient perceptions were positive towards the usefulness and interaction quality of telephone consultations. However, reliability scored poorly. Most patients were satisfied with the care provided. Comparison to other telehealth mediums e.g. video consultation and patient safety studies are needed.

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A value perspective of service interaction quality: the case of immigrants returning to native countries as medical tourists

International Journal of Quality Innovation ◽

10.1186/s40887-019-0027-7 ◽

2019 ◽

Vol 5 (1) ◽

Author(s):

Pham Ngoc Thuy ◽

Le Nguyen Hau ◽

Nguyen Kim Ngoc Duyen

Keyword(s):

Interaction Quality ◽

A Value ◽

Service Interaction

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RETRACTED ARTICLE: Examining the Effect of Customer-to-Customer Interactions on Satisfaction, Loyalty, and Word-of-Mouth Behaviors in the Hospitality Industry: The Mediating Role of Personal Interaction Quality and Service Atmospherics

Journal of Travel & Tourism Marketing ◽

10.1080/10548408.2014.884964 ◽

2014 ◽

Vol 31 (5) ◽

pp. 610-626 ◽

Cited By ~ 24

Author(s):

Meysam Fakharyan ◽

Sadaf Omidvar ◽

Mohammad Reza Khodadadian ◽

Mohammad Reza Jalilvand ◽

Leila Nasrolahi Vosta

Keyword(s):

Hospitality Industry ◽

Word Of Mouth ◽

Interaction Quality ◽

Mediating Role ◽

Personal Interaction ◽

Retracted Article

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Mother-Child Interaction Quality as a Partial Mediator of the Roles of Maternal Depressive Symptomatology and Socioeconomic Status in the Development of Child Behavior Problems. Conduct Problems Prevention Research Group

Child Development ◽

10.1111/j.1467-8624.1995.tb00902.x ◽

1995 ◽

Vol 66 (3) ◽

pp. 739-753 ◽

Cited By ~ 3

Author(s):

Jennifer Dyer Harnish ◽

Kenneth A. Dodge ◽

Ernest Valente ◽

Keyword(s):

Socioeconomic Status ◽

Behavior Problems ◽

Conduct Problems ◽

Child Behavior ◽

Research Group ◽

Depressive Symptomatology ◽

Child Behavior Problems ◽

Prevention Research ◽

Interaction Quality ◽

Child Interaction

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Emotional availability in women with bipolar disorder and major depression: A longitudinal pregnancy cohort study

Australian & New Zealand Journal of Psychiatry ◽

10.1177/0004867421998796 ◽

2021 ◽

pp. 000486742199879

Author(s):

Pavitra Aran ◽

Andrew J Lewis ◽

Stuart J Watson ◽

Thinh Nguyen ◽

Megan Galbally

Keyword(s):

Bipolar Disorder ◽

Major Depressive Disorder ◽

Depressive Symptoms ◽

Major Depression ◽

Depressive Disorder ◽

Emotional Availability ◽

Major Depressive ◽

Interaction Quality ◽

Pregnancy Cohort ◽

The Impact

Objective: Poorer mother–infant interaction quality has been identified among women with major depression; however, there is a dearth of research examining the impact of bipolar disorder. This study sought to compare mother–infant emotional availability at 6 months postpartum among women with perinatal major depressive disorder, bipolar disorder and no disorder (control). Methods: Data were obtained for 127 mother–infant dyads from an Australian pregnancy cohort. The Structured Clinical Interview for the DSM-5 was used to diagnose major depressive disorder ( n = 60) and bipolar disorder ( n = 12) in early pregnancy (less than 20 weeks) and review diagnosis at 6 months postpartum. Prenatal and postnatal depressive symptoms were measured using the Edinburgh Postnatal Depression Scale, along with self-report psychotropic medication use. Mother and infant’s interaction quality was measured using the Emotional Availability Scales when infants reached 6 months of age. Multivariate analyses of covariance examining the effects of major depressive disorder and bipolar disorder on maternal emotional availability (sensitivity, structuring, non-intrusiveness, non-hostility) and child emotional availability (responsiveness, involvement) were conducted. Results: After controlling for maternal age and postpartum depressive symptoms, perinatal disorder (major depressive disorder, bipolar disorder) accounted for 17% of the variance in maternal and child emotional availability combined. Compared to women with major depressive disorder and their infants, women with bipolar disorder and their infants displayed lower ratings across all maternal and child emotional availability qualities, with the greatest mean difference seen in non-intrusiveness scores. Conclusions: Findings suggest that perinatal bipolar disorder may be associated with additional risk, beyond major depressive disorder alone, to a mother and her offspring’s emotional availability at 6 months postpartum, particularly in maternal intrusiveness.

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