New Service Development of Entrepreneurial Innovations in the IT Sector

2008 ◽  
Vol 9 (1) ◽  
pp. 21-31 ◽  
Author(s):  
Michael C. Ottenbacher ◽  
Robert J. Harrington
Keyword(s):  
Information Technology ◽  
Idea Generation ◽  
Service Development ◽  
New Service Development ◽  
Innovation Projects ◽  
It Innovation ◽  
The Impact

The authors report on a survey of small and medium-sized entrepreneurial information technology (IT) firms to investigate the impact of new service development (NSD) process activities on innovation success and failure. Their findings highlight the importance of managing the process to engage customers, management and employees, facilitating innovation champions to aid in idea generation and commitment, effectively communicating the benefits to customers, and using the tacit nature of the process to create barriers to imitation. In general, the findings point to several key elements that impact on successful entrepreneurial IT innovation projects and appear to result from an iterative, flexible and process-linked approach to NSD innovation.

Idea generation leveraged from value co-creation process enhances new service development performance

2018 ◽  
Vol 27 (6) ◽  
pp. 483-504 ◽  
Author(s):  
Seyedeh Khadijeh Taghizadeh ◽  
Syed Abidur Rahman ◽  
Malliga Marimuthu
Keyword(s):  
Idea Generation ◽  
Service Development ◽  
New Service Development ◽  
Creation Process

Cross-country differences in new service development

2019 ◽  
Vol 30 (2) ◽  
pp. 186-208 ◽  
Author(s):  
Aku Valtakoski ◽  
Javier Reynoso ◽  
Daniel Maranto ◽  
Bo Edvardsson ◽  
Egren Maravillo Cabrera
Keyword(s):  
National Culture ◽  
Success Factors ◽  
Positive Impact ◽  
Equation Modeling ◽  
Service Development ◽  
New Service Development ◽  
Content Type ◽  
Country Differences ◽  
Cross Country ◽  
The Impact

Purpose The purpose of this paper is to test how national culture may help to explain cross-country differences in new service development (NSD) by comparing the impact of NSD success factors between Mexico and Sweden. Design/methodology/approach Eight hypotheses based on prior literature on NSD and national culture were tested using covariance-based structural equation modeling and survey data from 210 Mexican and 173 Swedish firms. Findings Launch proficiency and customer interaction had a positive impact on NSD performance with no difference between the two cultures. NSD process formalization did not have clear positive impact on NSD performance but had a statistically significantly stronger impact in the structured culture (Mexico). Team empowerment affected NSD performance positively, but the difference between cultures was non-significant. Research limitations/implications The impact of national culture depends on the type of NSD success factor. Some factors are unaffected by the cultural context, while factors congruent with the national culture enhance performance. Factors incongruent with national culture may even hurt NSD performance. Practical implications When choosing priorities in NSD improvement, managers need to consider the national culture environment. Originality/value Paper directly tests how national culture moderates NSD performance using primary data. Findings suggest that the effects of NSD success factors are contingent on congruence with national culture.

Anger and fear: effects of negative emotions on hotel employees' information technology adoption

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Lili Zheng ◽  
Nathalie Montargot
Keyword(s):  
Information Technology ◽  
Coping Strategies ◽  
Online Survey ◽  
Negative Emotions ◽  
Innovation Adoption ◽  
Appraisal Theory ◽  
Content Type ◽  
It Innovation ◽  
Reservation System ◽  
The Impact

PurposeThe use of information technology (IT) in the hospitality industry is driven by the need to improve and refine customer service. However, it is unlikely that new IT will be successfully implemented if employees' roles and emotions are overlooked. The purpose of this study is to examine the interplay of negative emotions (anger and fear), coping strategies (venting anger and psychological distancing), perceptions of an IT innovation and intention toward adopting it.Design/methodology/approachA research model is developed based on the cognitive appraisal theory of emotion, coping theory and innovation diffusion theory. An online survey was conducted among employees working for hotels that had deployed a new reservation system, and 234 responses were collected.FindingsThe results indicate that employees' negative emotions (anger and fear) have negative and significant effects on their perceptions of adopting a new reservation system through coping strategies (i.e. venting anger and psychological distancing). Furthermore, employees' perceptions of adopting an innovative reservation system have a positive effect on their adoption intention toward the system.Originality/valueTo the best of our knowledge, this is the first research to address the impact of distinct emotions on IT innovation adoption, as well as explaining the relation between affective and cognitive effects. The findings demonstrate the importance of examining negative emotions in IT innovation adoption. In addition, the model developed in this study confirms that an appraisal tendency approach better specifies the conditions under which different emotions are triggered to predict and explain how emotions relate to IT use through adaptation behaviors when compared with a valence-based approach.

WHEN INTRA-FIRM AND INTER-FIRM COLLABORATIONS CO-OCCUR: COMPARING THEIR IMPACT ACROSS NEW SERVICES VERSUS NEW PRODUCT INNOVATIONS

2011 ◽  
Vol 15 (05) ◽  
pp. 869-898 ◽  
Author(s):  
Stephanie C. Schleimer ◽  
Arthur D. Shulman
Keyword(s):  
Product Development ◽  
New Product Development ◽  
New Product ◽  
Theory And Practice ◽  
Service Development ◽  
Collaborative Environments ◽  
New Service Development ◽  
Collaborative Environment ◽  
Product Innovations ◽  
The Impact

There is evidence that intra-firm collaboration and inter-firm collaboration are important for new service development (NSD) and new product development (NPD) success. However, evidence of the contributions of each to innovative outcomes is inconsistent. This inconsistency is associated with the tendency of studies to examine the impact of intra-firm collaboration or inter-firm collaborations exclusively. However, most firms involved in NSD or NPD engage simultaneously in intra-firm and inter-firm collaborations. Using a multi-dimensional conception of collaboration we advance a deeper understanding of the relative contributions of these attributes in intra-firm versus inter-firm collaborative environments during NSD versus NPD. Analyses of survey data from 134 innovations confirm that collaboration clearly matters for both NSD and NPD success, but its impact differs depending on (a) whether a new product or service was developed, (b) on the collaborative environment (intra-firm or inter-firm), and (c) on the collaborative attributes examined. Implications for advancing innovation theory and practice are provided.

scholarly journals Ferramentas de inovação de serviços: uma revisão da literatura

2020 ◽  
Vol 8 (2) ◽  
pp. 276-304
Author(s):  
Marcia Beatriz Cavalcante ◽  
Antonio Hidalgo ◽  
Hélio Gomes de Carvalho ◽  
Gustavo Dambiski Gomes de Carvalho
Keyword(s):  
Literature Review ◽  
Conceptual Design ◽  
Systematic Literature Review ◽  
Common Ground ◽  
Service Innovation ◽  
Idea Generation ◽  
Service Development ◽  
Healthcare Education ◽  
New Service Development ◽  
Requirements Definition

Objective of the study: This research aims to systematically review the frameworks (i.e. tools) proposed and applied by the literature on service innovation.Methodology / approach: The methodology is based on a systematic literature review, which included two main steps. The former revisited the work of Carlborg, Kindstrom, and Kowalkowski (2014), in which 28 articles were fully analyzed, whereas the latter comprised a complete novel bibliography review employing the Science Direct database, in which 109 articles were fully analyzed. Originality / Relevance: Overall, 87 Service Innovation Tools (SIT) were identified, analyzed, and classified concerning service innovation stages and sector contexts. Besides, the topics of New Service Development (NSD), Service Engineering (SE), and Service Design (SD) were discussed, especially regarding the main stages of the service innovation process.Main results: Results show that 87 SIT were applied in several sectors such as healthcare, education, tourism, among others.Theoretical / methodological contributions: This paper contributes to the literature on both services and innovation by examining a common-ground and under-researched topic: service innovation tools.Social / management contributions: Practitioners may benefit from an overall panorama of service innovation tools available for idea generation, analysis requirements definition, and conceptual design.

The impact of customer knowledge capability and relational capability on new service development performance: The case of health service

2012 ◽  
Vol 18 (5) ◽  
pp. 608-624 ◽  
Author(s):  
Rhay-Hung Weng ◽  
Ching-Yuan Huang
Keyword(s):  
Knowledge Creation ◽  
Knowledge Integration ◽  
Reliability And Validity ◽  
Mail Survey ◽  
Positive Influence ◽  
Customer Relationship ◽  
Service Development ◽  
New Service Development ◽  
Customer Knowledge ◽  
The Impact

AbstractThis study intends to explore the impact of the customer knowledge integration capability, customer knowledge absorptive capability, customer knowledge creation capability, and customer relationship capability on new service development (NSD) performance for Taiwan's hospitals from customer knowledge and customer relationship perspectives. We employ the self-administered mail survey to collect research data and select self-pay medical service managers or top managers as key informants. After testing the fitness of sample representativeness, non-response error, common method variance, reliability, and validity, we adopt structure equation model to test the research model. Empirical results indicate the customer knowledge absorptive capability of a hospital is positively associated with NSD performance, and the customer knowledge integration capability of a hospital fully mediates the relationship between customer knowledge absorptive capability and NSD performance. However, customer relationship capability and customer knowledge absorptive capability both have positive influence on customer knowledge creation capability. Managerial and theoretical implications are discussed.

The impact of customer knowledge capability and relational capability on new service development performance: The case of health service

2012 ◽  
Vol 18 (5) ◽  
pp. 608-624 ◽  
Author(s):  
Rhay-Hung Weng ◽  
Ching-Yuan Huang
Keyword(s):  
Knowledge Creation ◽  
Knowledge Integration ◽  
Reliability And Validity ◽  
Mail Survey ◽  
Positive Influence ◽  
Customer Relationship ◽  
Service Development ◽  
New Service Development ◽  
Customer Knowledge ◽  
The Impact

AbstractThis study intends to explore the impact of the customer knowledge integration capability, customer knowledge absorptive capability, customer knowledge creation capability, and customer relationship capability on new service development (NSD) performance for Taiwan's hospitals from customer knowledge and customer relationship perspectives. We employ the self-administered mail survey to collect research data and select self-pay medical service managers or top managers as key informants. After testing the fitness of sample representativeness, non-response error, common method variance, reliability, and validity, we adopt structure equation model to test the research model. Empirical results indicate the customer knowledge absorptive capability of a hospital is positively associated with NSD performance, and the customer knowledge integration capability of a hospital fully mediates the relationship between customer knowledge absorptive capability and NSD performance. However, customer relationship capability and customer knowledge absorptive capability both have positive influence on customer knowledge creation capability. Managerial and theoretical implications are discussed.

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