scholarly journals Understanding the Consumption of Television Programming: Development and Validation of a Structural Model for Quality, Satisfaction and Audience Behaviour

2013 ◽  
Vol 5 (1) ◽  
Author(s):  
Carmen Berné Manero ◽  
Esperanza García Uceda ◽  
Víctor Orive Serrano
Keyword(s):  
Structural Model ◽  
Television Programming ◽  
Development And Validation

CRM Scale Development and Validation in Indian Telecom Sector

2013 ◽  
Vol 4 (3) ◽  
pp. 1-19
Author(s):  
Arun Kumar Agariya ◽  
Deepali Singh
Keyword(s):  
Factor Analysis ◽  
Structural Equation ◽  
Business Performance ◽  
Structural Model ◽  
Customer Relationship ◽  
Success Factor ◽  
Multidimensional Construct ◽  
Critical Success ◽  
Telecom Sector ◽  
Development And Validation

This paper develops a reliable and valid CRM (Customer relationship management) scale regarding the Indian telecom sector. A review of literature on CRM was followed by depth interview and questionnaire survey. The exploratory factor analysis is performed with the first half of the data to identify the major CRM dimensions based on which authors have proposed a construct, which is confirmed through confirmatory factor analysis and validated through Structural equation modelling by using the other half of the data. The covariance model shows CRM in Indian telecom sector as a multidimensional construct comprising of factors namely competitiveness and reliability, support feature, relationship quality, transmission quality, technological edge and reputation. The structural model validates the previously extracted factors along with their indicators. The findings of this study validate the belief that CRM is a multidimensional construct and serves as a critical success factor for business performance. The proposed scale helps to identify issues that contribute to CRM in Indian telecom sector and formulating strategies accordingly, resulting in efficient (in terms of cost) and effective (outcomes) CRM practices.

CRM Index Development and Validation in Indian Banking Sector

2012 ◽  
Vol 3 (2) ◽  
pp. 10-32 ◽  
Author(s):  
Arun Kumar Agariya ◽  
Deepali Singh
Keyword(s):  
Factor Analysis ◽  
Banking Sector ◽  
Structural Model ◽  
Factor Model ◽  
Support Service ◽  
Customer Relationship ◽  
Covariance Model ◽  
Customer Support ◽  
Customer Responsiveness ◽  
Development And Validation

This study caters to developing a reliable and valid CRM (customer relationship management) index specifically catering to Indian banking sector. An exhaustive review of literature on CRM was followed by depth interview and questionnaire survey of customers of different banking organizations all across India. Exploratory factor analysis was followed by confirmatory factor analysis which was presented in three forms: the single factor model, covariance model, and the structural model. The covariance model shows CRM in Indian banking sector as a multidimensional construct comprising of factors, namely, organizational structure and customer support, service quality, trust, technology, personalization, and market orientation. The structural model validates the previously extracted factors along with their indicators. The validation of CRM scale is done through a case based method for development of CRM Index along with the customer and service provider weights with the help of questionnaire design and survey conducted. The proposed index can serve as a strategic tool in enhancing the customer responsiveness and overall performance of the banking organizations.

CRM Index Development and Validation in Indian Hospitals

2011 ◽  
Vol 3 (2) ◽  
pp. 1-22 ◽  
Author(s):  
Arun Kumar Agariya ◽  
Deepali Singh
Keyword(s):  
Customer Relationship Management ◽  
Standard Method ◽  
Structural Model ◽  
Relationship Management ◽  
Customer Relationship ◽  
Multidimensional Construct ◽  
Index Development ◽  
Quality Value ◽  
Development And Validation ◽  
Case Based

This paper aims to develop a reliable and valid CRM (Customer relationship management) Index specifically catering to Indian hospitals. Standard method of scale development was followed by case based method for development of CRM Index. The proposed scale shows CRM in Indian hospitals as a multidimensional construct comprising of factors namely tangibles, service quality, trust, availability and accessibility which is validated through the structural model. The proposed Index will help in identifying issues that contribute to CRM in Indian hospitals and formulate strategies accordingly, resulting in efficient (cost) and effective (outcomes) practices. A fair amount of literature on Indian hospitals dealt with identifying factors explaining the constructs of quality, value or satisfaction. There is paucity of research pertaining to industry specific CRM Index development and validation and the authors attempt to bridge this gap in the existing literature.

scholarly journals Psychological Unsafety in Schools: The Development and Validation of a Scale

2017 ◽  
Vol 5 (6) ◽  
pp. 167 ◽  
Author(s):  
Kamil Yildirim ◽  
Şenyurt Yenipinar
Keyword(s):  
Structural Model ◽  
American Educational Research Association ◽  
Internal Consistency Reliability ◽  
School Staff ◽  
Research Association ◽  
Negative Consequences ◽  
Work Related ◽  
Geographical Regions ◽  
Speak Up ◽  
Development And Validation

Work related psychological unsafety defined as the degree to which employee perceive the risky work environment that hinder them to behave comfortably or to speak up what they think without fear of its possible negative consequences. The importance of psychological unsafety has already been laid down for organizational viability and development, but the main problem is lack of instrument to measure psychological unsafety in schools. So the aim of this study is to develop valid and reliable instrument. We developed it in line with the procedures suggested by AERA (The American Educational Research Association). Based on the literature review, we wrote 27 draft items, then we piloted it on 164 school staff and we implemented factor and item analyses. We finally conducted it in the main application with 393 school staff who randomly selected from schools located in different geographical regions of Turkey. Results of EFA displayed that the 19 items loaded on three factors explaining .73 of total variance and the factor loadings ranged between .59 to .85. In addition, corrected item-total correlations ranged from .51 to .86. The internal consistency reliability coefficient was .96 and CFA confirmed the structural model. At the end of the study, we obtained a valid and reliable scale to measure psychological unsafety in schools.

scholarly journals The Consumption of Television Programming: Development and Validation of the Connectedness Scale

2004 ◽  
Vol 31 (1) ◽  
pp. 150-161 ◽  
Author(s):  
Cristel Antonia Russell ◽  
Andrew T. Norman ◽  
Susan E. Heckler
Keyword(s):  
Television Programming ◽  
Development And Validation

Structure-property relations of liquid crystalline polymers

1987 ◽  
Vol 45 ◽  
pp. 460-463
Author(s):  
Linda C. Sawyer
Keyword(s):  
Solid State ◽  
Liquid Crystalline ◽  
Structural Model ◽  
Crystalline Polymer ◽  
Liquid Crystalline Polymers ◽  
Mechanical Anisotropy ◽  
Structure Property ◽  
Preparation Methods ◽  
Crystalline Polymers ◽  
Extended Chain

Recent liquid crystalline polymer (LCP) research has sought to define structure-property relationships of these complex new materials. The two major types of LCPs, thermotropic and lyotropic LCPs, both exhibit effects of process history on the microstructure frozen into the solid state. The high mechanical anisotropy of the molecules favors formation of complex structures. Microscopy has been used to develop an understanding of these microstructures and to describe them in a fundamental structural model. Preparation methods used include microtomy, etching, fracture and sonication for study by optical and electron microscopy techniques, which have been described for polymers. The model accounts for the macrostructures and microstructures observed in highly oriented fibers and films.Rod-like liquid crystalline polymers produce oriented materials because they have extended chain structures in the solid state. These polymers have found application as high modulus fibers and films with unique properties due to the formation of ordered solutions (lyotropic) or melts (thermotropic) which transform easily into highly oriented, extended chain structures in the solid state.

The Hierarchic Order of Intermediate Filament Structure and Assembly

1985 ◽  
Vol 43 ◽  
pp. 722-725
Author(s):  
U. Aebi ◽  
E.C. Glavaris ◽  
R. Eichner
Keyword(s):  
Tissue Specificity ◽  
Structural Model ◽  
Eukaryotic Cells ◽  
Cdna Sequencing ◽  
Filament Structure ◽  
Keratin Filaments ◽  
Isoelectric Points ◽  
Immunological Crossreactivity

Five different classes of intermediate-sized filaments (IFs) have been identified in differentiated eukaryotic cells: vimentin in mesenchymal cells, desmin in muscle cells, neurofilaments in nerve cells, glial filaments in glial cells and keratin filaments in epithelial cells. Despite their tissue specificity, all IFs share several common attributes, including immunological crossreactivity, similar morphology (e.g. about 10 nm diameter - hence ‘10-nm filaments’) and the ability to reassemble in vitro from denatured subunits into filaments virtually indistinguishable from those observed in vivo. Further more, despite their proteinchemical heterogeneity (their MWs range from 40 kDa to 200 kDa and their isoelectric points from about 5 to 8), protein and cDNA sequencing of several IF polypeptides (for refs, see 1,2) have provided the framework for a common structural model of all IF subunits.

An HREM study of superstructures in Ca4Al6SO16

1990 ◽  
Vol 48 (4) ◽  
pp. 1066-1067
Author(s):  
Y.G. Wang ◽  
H.Q. Ye ◽  
K.H. Kuo
Keyword(s):  
Calcium Aluminate ◽  
Structural Model ◽  
Bright Spot ◽  
Sulphur Atom ◽  
Synthetic Compound ◽  
Space Group ◽  
Lattice Images ◽  
Cubic Structure ◽  
Good Agreement

A synthetic compound Ca4Al6SO16 (usually abbreviated as C4A3S) obtained by mixing CaO, A12O3 and CaSO4 powders and finally sintered at 1380°C is a cement with excellent hydraulicity and greatly expanding in application. It is hydralysed rapidly by water to form predominatly calcium aluminate hydrates and therefore unlikly to occur naturally, although structurally it may be regarded as an end member of the sodalite-hauynite series of naturally occuring minerals. C4A3S has a cubic structure with ao=9.19Å and space group . Fig.1 is the projection viewed down axis, in which there are two sets of 8C position in , namely CaI and CaII, occupied by the calcium atoms, respectively, and the ratio of occupations in these two sets of positions is about 3:1. This suggests that the calcium atoms can freely occupy these sites in various degrees and usually they almost locates on the CaI positions. A through-focus series of the lattice images were found in good agreement with the simulated ones. Each bright spot in the image taken at Scherzer defocus correspounds to a colunm of sulphur atom in the structural model (Fig.1).

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