Analysis of the Influencing Factors on Quality of Nursing Services in General Hospital Nurses using the Structural Equation Model

This study attempts to analyze the effect of emotional intelligence on emotional exhaustion and this, in turn, on the quality of hospital care nurse. The subjects were nurses and patients RS RK.Charitas Palembang. This sample was taken using Non-Probability Sampling towards the nurses and patients in the patient units of the hospital Joseph 1 & 2, with the total respondents of 200 people. These were selected as sample and the data analyzed through the process using Structural Equation Model (SEM). It shows that emotional intelligence negatively affects the emotional exhaustion. Furthermore, the emotional intelligence has positive effect on the quality of nursing care. Most importantly, there is a greater direct effect of emotional intel-ligence towards service quality than the indirect effect through the emotional ex-haustion. Emotional exhaustion negatively affects the quality of nursing services.

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Kesehatan dan Kualitas Kehidupan Kerja terhadap Kinerja Perawat di Rumah Sakit Umum Tangerang

Kesmas National Public Health Journal ◽

10.21109/kesmas.v6i2.107 ◽

2011 ◽

Vol 6 (2) ◽

pp. 59

Author(s):

Hafizurrachman Hafizurrachman ◽

Laksono Trisnantoro ◽

Adang Bachtiar

Keyword(s):

General Hospital ◽

Structural Equation Model ◽

Random Sampling ◽

Structural Equation ◽

Equation Model ◽

Living Environment ◽

Work Life ◽

Quality Of Work Life ◽

Quality Of Work

Penelitian ini bertujuan melihat pengaruh dan besaran berbagai variabel kesehatan dan kualitas kehidupan kerja terhadap kinerja perawat di Rumah Sakit Umum (RSU) Tangerang. Variabel kesehatan tersebut meliputi sejarah kesehatan keluarga, lingkungan kehidupan, perilaku gaya hidup, dan status kesehatan perawat. Desain penelitian yang digunakan pada penelitian ini adalah desain potong lintang. Data dianalisis dengan pendekatan Structural Equation Model (SEM) menggunakan software Smart-PLS. Populasi yang diamati adalah perawat yang bertugas di semua pelayanan RSU Tangerang dengan 250 perawat terpilih sebagai sampelyang dilakukan secara multistage random sampling. Hasil analisis menunjukkan bahwa kinerja perawat di RSU Tangerang dipengaruhi oleh semua variabel, yang berarti model teoritis yang diusulkan pada penelitian ini dapat digunakan sebagai variabel prediktor. Pada model, variabel kualitas kehidupan kerja perawat merupakan variabel prediktor terbesar yang memengaruhi kinerja perawat. Dengan demikian, variabel kinerja perawat dipengaruhi oleh banyak variabel dengan pengaruh yang relatif kecil (6,16%). Intervensi terhadap semua variabel yang ditawarkan pada penelitian ini akan memberikan hasil yang kecil terhadap kinerja perawatsehingga memerlukan intervensi tambahan pada variabel lain.Kata kunci: Kinerja perawat, kualitas kehidupan kerja, kesehatanAbstractThis study aims to see the effect and magnitude of health variables and variable of the quality of work life on the performance of nurses working in Tangerang General Hospital. Health variables include family medical history, living environment, lifestyle behaviors, and health status. Crosssectional method used in this study. Data were analyzed with the approach to Structural Equation Model (SEM) using software Smart-PLS. In this study nurses who serve in all services at Tangerang General Hospital was chosen as the unit of analysis with 250 nurses was selected as the samples and multistage random sampling were used. The results of the analysis showed that the performance of nurses in Tangerang General Hospital was influenced by all the variables which means that the theoretical model proposed in this study can be used. The quality of work life of nurse was the greatest predictor variables in the model that affect the performance ofnurses. Thus, this study concluded that the variable performance of nurses is affected by many variables with its influence was relatively small (6,16%). Therefore all the variables offered in this study will intervene not largeenough results to produce an excellent performance of the nurses at Tangerang General Hospital and required additional intervention efforts on other variables.Key words: Nurses performance, quality of work life, health

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Relationship between Psychosocial Factors, Job Stress Contents, Fatigue Symptoms and Quality of Nursing Services among General Hospital Nurses

Journal of the Korea Academia-Industrial cooperation Society ◽

10.5762/kais.2016.17.8.569 ◽

2016 ◽

Vol 17 (8) ◽

pp. 569-581 ◽

Cited By ~ 2

Author(s):

Myung-Jun Lee ◽

Seok-Han Yoon ◽

Young-Chae Cho

Keyword(s):

General Hospital ◽

Psychosocial Factors ◽

Job Stress ◽

Hospital Nurses ◽

Nursing Services ◽

Quality Of Nursing

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Memperkuat Loyalitas Melalui Kepercayaan, Kepuasan Dan Komitmen Studi Pada Nasabah PT. Bank Cimb Niaga

Liquidity ◽

10.32546/lq.v4i1.80 ◽

2018 ◽

Vol 4 (1) ◽

pp. 43-52 ◽

Cited By ~ 3

Author(s):

Sri Widyastuti

Keyword(s):

Customer Satisfaction ◽

Relationship Quality ◽

Structural Equation Model ◽

Customer Loyalty ◽

Structural Equation ◽

Positive Influence ◽

Equation Model ◽

Survey Method ◽

Branch Office

Customer loyalty is ‘suspected’not been able to optimizationrepetition of transactions, customer recommendation and durability with the establishment relationship quality of the trust, customer satisfaction and commitment. Therefore, research conducted on Bank CIMB Niaga aims to determine the extent of the trust, and commitment to customer satisfaction can increase X-tra and TabunganKU savings customer loyalty. This research is verification and the method of research is explanatory survey method, the sample is 160 customer X-tra and tabunganKU savings in the branch office Bank CIMB Niaga Bintaro. The analytical method used is structural equation model. The results showed loyalty can be achieved with relationship quality for customers through the establishment of trust, and commitment to customer satisfaction, which all three have a positive influence. Therefore, the management of Bank CIMB Niaga need to improve their ability in trust, satisfactionand commitmentwith the bank's customers to become increasingly favored customers.

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