scholarly journals Hospital Information System Satisfaction in Brazil: Background and Moderating Effects

2014 ◽  
Vol 2 (1) ◽  
pp. 1-9 ◽  
Author(s):  
Gadelha Socorro Nunes ◽  
Miranda González Francisco Javier
Keyword(s):  
Information System ◽  
Hospital Information System ◽  
Information Quality ◽  
System Quality ◽  
Moderating Effects ◽  
Information System Success ◽  
System Service ◽  
Managerial Implications ◽  
Information System Success Model ◽  
Effective Use

ABSTRACT In the last years, hospitals in Brazil have made significant investments in adopting and implementing new hospital information system (HIS). Whether these investments will prove beneficial for these organizations depends on the support that will be provided to ensure the effective use of the information systems (IS) implemented and also on the satisfaction of its users. The purpose of this study is to propose a conceptual model, appropriate for the intention to use HIS, by adopting the system, service, and information qualities covered in the Information System Success Model proposed by DeLone and Mclean. In the present study, structural analysis applied to data from a sample of 393 HIS users showed the variables service quality, information quality, system quality and satisfaction to act as antecedents of HIS success. A novel finding of the study was the importance of the user's aptitude with respect to computer moderating the relationships of the model. Managerial implications are provided accordingly. Suggestions for introducing healthcare information system are then provided as well. How to cite this article Nunes GS, Javier MGF. Hospital Information System Satisfaction in Brazil: Background and Moderating Effects. Int J Res Foundation Hosp Healthc Adm 2014;2(1):1-9.

scholarly journals EWOM towards homestays lodging: extending the information system success model

2018 ◽  
Vol 9 (1) ◽  
pp. 94-108 ◽  
Author(s):  
Hamid Rizal ◽  
Soffri Yussof ◽  
Hanudin Amin ◽  
Ku Chen-Jung
Keyword(s):  
Information System ◽  
Service Quality ◽  
Information Quality ◽  
Service Providers ◽  
System Quality ◽  
Content Type ◽  
Information System Success ◽  
Electronic Service ◽  
Information System Success Model ◽  
System Success

Purpose Drawing from DeLone and McLean’s Theory of Information System Success, this study aims to develop a theoretical model of electronic word of mouth (eWOM) for the homestay lodging. Design/methodology/approach The study examines the relationship between information quality, system quality and electronic service quality towards user’s satisfaction and eWOM intentions. Data were collected from homestay lodgers in Malaysia. Findings Results indicate that the effects of information quality and e-service quality on satisfaction are of significance, in turn affects eWOM intention. System quality, however, is not a driver of satisfaction. Research limitations/implications This study contains three limitations that provide direction for future studies. The details are provided. Practical implications The results provide a direction to the service providers at improving their services for customers’ satisfaction and loyalty. Originality/value The study offers fresh new insights on eWOM intentions from a homestay lodging perspective in Malaysia.

scholarly journals ANALISIS FAKTOR-FAKTOR PENERIMAAN DAN NIAT KEBERLANJUTAN PENGGUNAAN PORTAL AKADEMIK SIAKAD STMIK AKAKOM MENGGUNAKAN TAM SERTA MODEL DELONE DAN MCLEAN

2018 ◽  
Vol 3 (1) ◽  
pp. 37
Author(s):  
Sur Yanti ◽  
Henry Nugroho
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Information Quality ◽  
Academic Departments ◽  
Organizational Impact ◽  
System Quality ◽  
Information System Success ◽  
Delone And Mclean ◽  
Information System Success Model

Academic Portal SIAKAD STMIK AKAKOM with address siakad.akakom.ac.id, was built with the aim of improving the quality of performance and services as well as the means of academic interaction between lecturers, students and academic departments based on information technology. Evaluate the success of its application is necessary to always meet its objectives. Based on previous research and basic theory of TAM and DeLone and McLean model hence researcher make model to analyze acceptance factors and intention of sustainability use SIAKAD STMIK AKAKOM. Analyzer used is PLS 3.0. TAM describes the behavioral factors of computer users based on the beliefs, attitudes, intention, and user behaviour relationship. The DeLone and McLean model is an information system success model with three parts of the instrument, the first used to measure the technical success of the system quality, the two measures of semantic success ie the quality of information, and the three measures of effective information system is use, user satisfaction, individual impact and organizational impact. The results of empirical research indicate variable of Information Quality and System Quality that affect the User Satisfaction  towards SIAKAD STMIK AKAKOM, while the sustainability intention using SIAKAD STMIK AKAKOM determined by User Satisfaction variable.

scholarly journals The Determinants of User Satisfaction of Engineering Maintenance System (EMESYS) in the Malaysian Army

2021 ◽  
Vol 7 (1) ◽  
pp. 225
Author(s):  
Nurul Shahnaz Mahdzan ◽  
Marzuki Mokhtar ◽  
Amran M. Nayan ◽  
Mohd Razif Idris
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Information Quality ◽  
Data Entry ◽  
Three Dimensions ◽  
System Quality ◽  
Information System Success ◽  
Maintenance System ◽  
Information System Success Model ◽  
Online Management

Engineering Maintenance System (EMESYS) is the online Management Information System (MIS) on equipment maintenance performed by the Royal Electrical and Mechanical Engineers (REME) Corps including maintenance on vehicle, weapon, electronic and miscellaneous equipment. This study attempts to identify the determinants of user satisfaction in adopting the EMESYS based on an information system success model by De Lone and Mc Lean (2003).  This study is important as it is the first empirical study focusing on the user satisfaction of EMESYS in the context of the Malaysian Army. The data were collected using online surveys from 309 EMESYS users. Standard multiple regressions was used to analyse the data gathered. The results of this study indicate that three of the hypothesis are supported and users’ satisfaction of EMESYS is influenced by the three dimensions, namely, system quality, information quality and IT infrastructure. EMESYS has been proven successful in transforming the tedious procedures involving multiple parties and documents to the process of a simple data entry to EMESYS.

scholarly journals Examining Enterprise Resource Planning Post Implementation and Employees’ Performance in Small and Medium Enterprises Using DeLone and McLean’s Information System Success Model

2019 ◽  
Vol 10 (3) ◽  
pp. 153 ◽  
Author(s):  
Erlane K Ghani ◽  
Siti Aimi Mohamad Yasin ◽  
Mazurina Mohd Ali
Keyword(s):  
Information System ◽  
Enterprise Resource Planning ◽  
Information Quality ◽  
Resource Planning ◽  
System Quality ◽  
Information System Success ◽  
Success Model ◽  
Information System Success Model ◽  
Quality Dimensions ◽  
Medium Enterprises

This study examines the effect of Enterprise Resource Planning (ERP) post implementation on employees’ performance in Small Medium Enterprises (SME) in Malaysia. Specifically, this study relies on the DeLone and McLean’s information system success model that proposes three quality dimensions namely, system quality, information quality and service quality in examining the effect of ERP post implementation on employees’ performance in SMEs. Using a questionnaire survey on 117 respondents that have experience in ERP, this study shows that out of the three qualities of ERP, system quality and service quality have a significant positive effect on employees’ performance in the SMEs. This study shows that information quality does not have a significant effect on employees’ performance in Malaysia. This study contributes to the information system literature and provides information regarding the quality dimensions which could help managers or ERP providers to assess the success of their ERP implementation.

scholarly journals Evaluasi Implementasi Aplikasi Bpjstku Mobile

2020 ◽  
Vol 48 (1) ◽  
Author(s):  
Choirun Nisa' ◽  
Ratna Dwi Wulandari
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Mobile Application ◽  
Information Quality ◽  
System Quality ◽  
Net Benefit ◽  
Cross Sectional ◽  
Information System Success ◽  
Actual Use ◽  
Information System Success Model

Abstract Technologies developments are becoming increasingly rapid which is evidenced by one of the health management information systems namely BPJSTKU Mobile. The fact is found that there are still many workers who do not know and use the BPJSTKU Mobile application so an evaluation is needed to analyze the causes of underutilization of the application. This research is a quantitative research with cross sectional approach. The research technique used in this study is a descriptive research technique. The study was conducted in April 2018 and the data taken were primary data by conducting a survey. The survey used was an online survey with Google Form. Sampling is done using non-probability sampling with quota sampling of 50 respondents. Workers as the target of this research are those in Company X in the Surabaya-Gresik area by spreading the link adress by snowball among workers and will end when the quota is met. The data analysis technique used is the likert scale and quantitative analysis techniques. The result showed that the dimensions of the system quality (47.9%), information quality (50.4%), service quality (50%) and actual use (50.2%) in the BPJSTKU Mobile application werw considered to be less in line with expectations and eligibility. The dimentions of user satisfaction (70.3%) and net benefit (77.1%) each received a good response. The absence of training, the need to connect to the internet, and the absence of a service complaint freature directly become the reason for the subject as a user not to use and utilize the BPJSTKU Mobile application. Keywords : Evaluation, Management Information System, BPJSTKU Mobile, The Update Delon & Mclean Information System Success Model Abstrak Perkembangan teknologi semakin hari semakin pesat yang dibuktikan dengan salah satu sistem informasi manajemen kesehatan yakni BPJSTKU Mobile. Fakta yang ditemukan bahwa masih banyak pekerja yang belum mengetahui dan menggunakan aplikasi BPJSTKU Mobile sehingga dibutuhkan evaluasi untuk menganalisis penyebab kurang dimanfaatkan aplikasi tersebut. Penelitian ini merupakan penelitian kuantitatif dengan pendekatan cross sectional. Teknik penelitian yang dilakukan dalam penelitian ini adalah teknik penelitian deskriptif. Penelitian dilakukan pada April 2018 dan data yang diambil adalah data primer dengan melakukan survey. Survey yang digunakan adalah survey online dengan google form. Pengambilan sampel dilakukan menggunakan non probability sampling dengan kuota sampling sejumlah 50 responden. Pekerja sebagai sasaran penelitian ini adalah yang berada di Perusahaan X area Surabaya-Gresik dengan menyebarkan alamat link dengan cara snowball diantara pekerja dan akan berakhir apabila kuota sudah terpenuhi. Teknik analisa data yang digunakan adalah teknik analisis skala likert dan kuantitatif. Hasil penelitian menunjukkan bahwa dimensi system quality (47,9%), information quality (50,4%), service quality (50%) dan actual use (50,2%) pada aplikasi BPJSTKU Mobile dinilai kurang sesuai dengan harapan dan kelayakan. Dimensi user satisfaction (70,3%) dan net benefit (77,1%) masing-masing mendapat respon yang baik. Tidak adanya pelatihan (demo), keharusan terhubung dengan internet, serta tidak adanya fitur pengaduan layanan secara langsung menjadi alasan subyek sebagai pengguna untuk tidak menggunakan dan memanfaatkan aplikasi BPJSTKU Mobile. Kata kunci: Evaluasi, Sistem Informasi Manajemen, BPJSTKU Mobile, The Update Delon & Mclean Information System Success Model

scholarly journals Level of Use and Satisfaction of E-Commerce Customers in Covid-19 Pandemic Period: An Information System Success Model (ISSM) Approach

2020 ◽  
Vol 5 (2) ◽  
pp. 261-270
Author(s):  
Puspo Dewi Dirgantari ◽  
Yusuf Murtadlo Hidayat ◽  
Mohd Halim Mahphoth ◽  
Rury Nugraheni
Keyword(s):  
Information System ◽  
Service Quality ◽  
Information Quality ◽  
Quality Information ◽  
System Quality ◽  
Information System Success ◽  
Success Model ◽  
Level Of Use ◽  
Information System Success Model ◽  
System Success

Pandemic outbreaks of COVID-19 have made customers take drastic steps to help world governments to prevent further spread, one of which is by social distancing. This policy made buying and selling online a convenient option to fulfill the needs for goods and/or services. The purpose of this study was to determine the level of use and satisfaction of e-commerce customers in the COVID-19 pandemic period with the information system success model (ISSM) approach that was formed through system quality, information quality, and service quality. The research method used a quantitative approach by distributing questionnaires to respondents of 206 e-commerce costumers. Data analysis used Structural Equation Modeling (SEM) where the results confirm that system quality, information quality, service quality, affected the level of use and user satisfaction of e-commerce customers. E-commerce companies are recommended to maintain, even improve system quality and information quality because information that is less interesting, less relevant, and difficult to understand results in low information quality, which in turn, can reduce the level of use and customer satisfaction.

scholarly journals Model Kesuksesan Sistem Teknologi Informasi Delone & McLean pada Sistem Informasi Pengelolaan Proyek

2020 ◽  
Vol 4 (2) ◽  
pp. 173
Author(s):  
Nadya Safitri
Keyword(s):  
Information System ◽  
Project Management ◽  
Information Quality ◽  
Current System ◽  
Questionnaire Data ◽  
Project Management System ◽  
Information System Success ◽  
Success Model ◽  
Information System Success Model ◽  
System Success

Abstrak: Kualitas Informasi dan penggunaan merupakan variabel yang terdapat pada model kesuksesan sistem informasi yang dikemukakan oleh Wiliam H.Delone dan Ephraim R.McLean pada tahun 1992. Penelitian ini bertujuan untuk melakukan pengukuran kesuksesan sistem informasi dengan melihat pengaruh dari kualitas informasi terhadap penggunaan. Tahapan yang dilakukan dari penelitian ini dimulai dengan membuat hipotesis, menyebar kuesioner kepada pengguna sistem informasi pengelola proyek, dan mengelola data kuesioner. Data kuesioner dikelola menggunakan metode SEM yang di bantu aplikasi Lisrel. Hasil penelitian ini adalah melihat kesusksesan sistem informasi berdasarkan pengaruh kualitas informasi terhadap penggunaan apakah hipotesis yang dirumuskan diterima atau ditolak, serta adanya rekomendasi yang diberikan terhadap sistem yang sedang berjalan berdasarkan hasil pengolahan data.   Kata kunci: kesuksesan sistem informasi, kualitas informasi, penggunaan, sistem pengelolaan proyek, SEM   Abstract: Information quality and usage are the variables contained in the information system success model proposed by William H. Delone and Ephraim R. McLean in 1992. This study aims to measure the success of information systems by looking at the effect of information quality on usage. Stages made from this study began by making hypotheses, distributing questionnaires to project management information system users, and managing questionnaire data. Questionnaire data is managed using SEM method which is assisted by the Lisrel application. The results of this study are looking at the success of the information system based on the influence of information quality on the use of whether the formulated hypothesis is accepted or rejected, as well as the recommendations given to the current system based on the results of data processing.   Keywords: information system success, information quality, usage, project management system, SEM

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