The role of Quality of Nursing Work Life and Turnover Intention in Primary Healthcare Services among Registered Nurses in Selangor

2017 ◽  
Vol 7 (6) ◽  
Author(s):  
Yusmi Mohd Yunus ◽  
Khairuddin Idris ◽  
Anita Abd Rahman ◽  
Henkie Isahwan Lai
Keyword(s):  
Registered Nurses ◽  
Primary Healthcare ◽  
Turnover Intention ◽  
Healthcare Services ◽  
Work Life ◽  
Quality Of Nursing

scholarly journals The role of the registered nurse in the marketing of primary healthcare services, as part of health promotion

Curationis ◽  
2006 ◽  
Vol 29 (1) ◽  
Author(s):  
M Rail ◽  
SM Meyer
Keyword(s):  
Registered Nurses ◽  
Primary Healthcare ◽  
Human Subjects ◽  
Health Sector ◽  
Healthcare Services ◽  
Primary Research ◽  
Product Price ◽  
The Right ◽  
Behaviour Changes

Existing literature on the marketing of primary healthcare services was reviewed to determine the role of registered nurses in this regard. The systematic review included “— five searches and ensured wide coverage of the results of available primary research studies on the topic. The results were summarised and the role of registered nurses in the marketing of primary healthcare services was identified. Primary research sources on the topic included textbooks on marketing by experts in the field and relevant journal articles by authorities on healthcare marketing. The data were analysed and four main categories identified. To ensure the trustworthiness of the research, Lincoln and Guba’s (1981:215-216) criteria, as explained by Krefting (1991:217), were applied. Because the population consisted of only literature, ethical considerations concerning human subjects were irrelevant. Results indicated that the basic commercial marketing principles (the so-called 4Ps - product, price, place, and promotion) could be adapted for the health sector. The conclusion was that registered nurses could contribute to the marketing of primary healthcare services by communicating with the community (promotion) and by ensuring effective service (product) delivery at the right price and place. Registered nurses could influence the community’s perceptions of health care and facilitate behaviour changes, thereby promote health. The implementation of the findings and recommendations of this research could create a new awareness among registered nurses of their role in the marketing of primary healthcare services in South Africa and improve their skills in this regard.

scholarly journals The influence of spiritual leadership on turnover intention: assessing mediating role of quality of work life and moderating role of organization climate

2021 ◽  
Vol 2 (1) ◽  
pp. 27-35
Author(s):  
Neema Gasper Mariwa ◽  
Garba Betchem ◽  
Isaac Amankwaa Adu ◽  
Minkah Yaw Andrews
Keyword(s):  
Organizational Climate ◽  
Turnover Intention ◽  
Spiritual Leadership ◽  
Work Life ◽  
Quality Of Work Life ◽  
Quality Of Work ◽  
Mediating Role ◽  
Effect Model

The purpose of this study is to investigate the influence of spiritual leadership on employees’ turnover intention by assessing the role of quality of work life as a mediating role and organizational climate as a moderator. This study identifies and examines, using a cross-sectional survey research design, the empirical support for two alternative model – a direct effect model and an indirect effect model of the likely effect of spiritual leadership on employee turnover intention, mediated by quality of work life and organizational climate as moderator on hotel employees of Tanzania. The results of this study showed the inverse relationship of spiritual leadership and turnover intention mediated by quality of work life. In addition organizational climate moderated the effect of quality of work life on turnover intention such that the relationship was stronger when organizational climate was high. The findings from this work adds to the existing literature and provide hotel managers with knowledge on the effects of spiritual leadership on turnover intention of employees. This is an original practical examination and its significance partly comes from its research implications and practice implications.

The role of family medicine in improvising efficiency, equity and quality of primary healthcare services. Is it significant?

2016 ◽  
Vol 4 (2) ◽  
pp. 316
Author(s):  
Wan Puteh Sharifa Ezat ◽  
Supasit Pannarunothai ◽  
Mohd Ismail Nurul Azwa ◽  
Ahmad Nurmawati
Keyword(s):  
Primary Care ◽  
Family Medicine ◽  
Healthcare System ◽  
Primary Healthcare ◽  
Healthcare Services ◽  
Practical Consideration ◽  
Primary Care System ◽  
The Family

Primary care is a critical component of any healthcare system and a multiplicity of studies has demonstrated that primary care improves individual and population health outcomes. The provision of more effective and equitable healthcare to populations can be provided through an established primary care system, which is delivered and strengthened by the role of the family medicine specialist. The objective of our study is to describe the rationale for considering family medicine as an essential component of primary healthcare, to provide evidence of its efficiency, equitability and quality, with a practical consideration of its implementation by providing examples from various countries. We conclude that family medicine as an important component in any primary healthcare system and that it is vital to increasing the person-centeredness of individual and population care.

scholarly journals A comparison of the levels of satisfaction with the medical services provided by primary healthcare centers in selected communes in Lubelskie Voivodeship

2016 ◽  
Vol 126 (1) ◽  
pp. 8-12
Author(s):  
Daria Przybylska ◽  
Piotr Przybylski ◽  
Bartłomiej Drop ◽  
Krzysztof Czarnocki ◽  
Wojciech Przybylski ◽  
...  
Keyword(s):  
Family Medicine ◽  
Primary Healthcare ◽  
The Elderly ◽  
Healthcare Services ◽  
Medical Services ◽  
Public Healthcare ◽  
Healthcare Facilities ◽  
Primary Type ◽  
Primary Healthcare Centers

Abstract Introduction. Family medicine remains the primary type of medical services in Poland and it is supposed to treat both individual patients and the society as a whole. Due to the growing commercialization of the health service, most primary healthcare centers have transformed into non-public healthcare facilities. The public ones (called SPZOZ in Polish) account only for a small fraction of the whole number of primary healthcare facilities. The quality of medical services provided by such facilities, as patients see it, remains one of the key elements determining the development of family medicine centers. Aim. The aim of this paper was to assess patient satisfaction levels regarding the healthcare services they received in two primary healthcare institutions, both of the NZOZ and SPZOZ type, in a small town located close to Lublin. Material and methods. An anonymous survey was filled out by 30 patients of both a public and non-public healthcare center located in Niemce (Niemce Commune, Lublin District). The quality of services was assessed using an original questionnaire in the form of a poll. Results. The results obtained indicate a clear relationship between one’s trust to the physician, diagnosis accuracy and visiting the particular center again, in order to continue the treatment. For older subjects, it was nurses’ kindness and politeness that was the most important. The elderly appreciated the kindness and politeness of the nurses in particular. No significant differences were found between the institutions in respect of the overall perception of satisfaction with services. In terms of infrastructure assessment, the majority of positive feedback was provided for NZOZ. Conclusions. The findings above suggest that it is essential to conduct surveys on a regular basis, in order to check patients’ assessment of the service quality in various institutons.

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