scholarly journals The datafication of Public Service Media

2020 ◽  
Vol 36 (69) ◽  
pp. 090-115
Author(s):  
Jannick Kirk Sørensen
Keyword(s):  
Public Service ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Video On Demand ◽  
Business Rules ◽  
Public Service Broadcasting ◽  
On Demand ◽  
Path Dependencies ◽  
Demand Service

Historically, public service broadcasting had no quantifiable knowledge aboutaudiences, nor a great interest in knowing them. Today, the competitive logic of themedia markets encourage public service media (PSM) organizations to increasedatafication. In this paper we examine how a PSM organization interprets the classicpublic service obligations of creating societal cohesion and diversity in the newworld of key performance indicators, business rules and algorithmic parameters.The paper presents a case study of the implementation of a personalization systemfor the video on demand service of the Danish PSM ‘DR’. Our empirical findings,based on longitudinal in-depth interviewing, indicate a long and difficult processof datafication of PSM, shaped by both the organizational path dependencies ofbroadcasting production and the expectations of public service broadcasting.

scholarly journals House of Lords Communications Committee: Public service broadcasting in the age of video on demand

2020 ◽  
Vol 11 (1) ◽  
pp. 81-95 ◽  
Author(s):  
Petros Iosifidis
Keyword(s):  
Business Model ◽  
Public Service ◽  
Video On Demand ◽  
Fake News ◽  
Public Service Broadcasting ◽  
On Demand ◽  
House Of Lords ◽  
Streaming Services ◽  
Fierce Competition

This article is my response to the House of Lords Communications Committee Inquiry on ‘Public service broadcasting in the age of video on demand’, which was carried out in 2019. The inquiry was important and relevant as the successful UK public service broadcasters (PSBs) BBC, ITV, C4, C5 and S4C are currently facing major challenges from video-on-demand (VoD) services. These challenges primarily concern competition for content from VoD services in a highly competitive broadcasting market characterized by shifts in audience behaviour. Audiences are watching less scheduled TV as they are attracted by the business model of global streaming services like YouTube, Amazon Prime Video and Netflix. Fierce competition from mainly US-based, unregulated global VoD players investing billions of pounds in content has escalated programming costs and made it difficult for tightly regulated PSBs with modest domestic UK budgets to compete. This article is largely in favour of sustaining properly funded, universally available PSBs, who can deliver quality and original programming, alongside impartial and trusted news in the era of fake news and post-truth politics.

scholarly journals Misfit? The Use of Metrics in Innovation

2021 ◽  
Vol 14 (8) ◽  
pp. 388
Author(s):  
Ilse Svensson de Jong
Keyword(s):  
Performance Indicators ◽  
Business Performance ◽  
Strategic Change ◽  
Key Performance Indicators ◽  
Significant Degree ◽  
Other Information ◽  
Actual Use ◽  
Sales Organizations ◽  
Organizational Levels

Measuring innovation is a challenging but essential task to improve business performance. To tackle this task, key performance indicators (KPIs) can be used to measure and monitor innovation. The objective of this study is to explore how KPIs, designed for measuring innovation, are used in practice. To achieve this objective, the author draws upon literature on business performance in accounting and innovation, yet moves away from the functional view. Instead, the author focuses explicitly on how organizational members, through their use of KPIs in innovation, make sense of conflicting interpretations and integrate them into their practices. A qualitative in-depth case study was conducted at the innovation department of an organization in the process industry that operates production sites and sales organizations worldwide. In total, 28 interviews and complementary observations were undertaken at several organizational levels (multi-level). The empirical evidence suggests that strategic change, attributed to commoditization, affects the predetermined KPIs in use. Notably, these KPIs in innovation are used, despite their poor fit to innovation subject to commoditization. From a relational perspective, this study indicates that in innovation, KPIs are usually complemented by or supplemented with other information, as stand-alone KPIs exhibit a significant degree of incompleteness. In contrast to conventional studies in innovation and management accounting, this study explores the use of key performance indicators (KPIs) in innovation from an interpretative perspective. This perspective advances our understanding of the actual use of KPIs and uncovers the complexity of accounting and innovation, which involve numerous angles and organizational levels. Practically, the findings of this study will inform managers in innovation about the use of KPIs in innovation and the challenges individual organizational members face when using them. In innovation, KPIs appear to be subjective and used in unintended ways. Thus, understanding how KPIs are used in innovation is a game of reading between the lines, and these KPIs can be regarded as misfits.

Strategic Planning for E-Learning in a Polytechnic

2011 ◽  
pp. 47-65 ◽  
Author(s):  
Tony Bates
Keyword(s):  
Strategic Planning ◽  
Faculty Development ◽  
Performance Indicators ◽  
Strategic Plan ◽  
Key Performance Indicators ◽  
Core Values ◽  
Face To Face ◽  
E Learning ◽  
And Training

This chapter is a case study of how a polytechnic developed a strategic plan for e-learning. It describes the institution’s rationale for moving more strongly into e-learning, the processes followed by the institution to develop a plan and ensure its acceptance through the institutional community, and the factors that facilitated the process. It indicates that attention to objectives, core values and principles, and faculty development and training, are critical for the successful transition from mainly face-to-face teaching to e-learning. The development of key performance indicators will allow the success of the plan to be measured in 2010.

Pyramid broadcasting for video-on-demand service

1995 ◽  
Author(s):  
Subramani Viswanathan ◽  
Tomasz Imielinski
Keyword(s):  
Video On Demand ◽  
On Demand ◽  
Demand Service

scholarly journals Establishment of Key Performance Indicators for Green Building Operations Monitoring—An Application to China Case Study

Energies ◽  
2020 ◽  
Vol 13 (4) ◽  
pp. 976 ◽  
Author(s):  
Jinqiu Li ◽  
Qingqin Wang ◽  
Hao Zhou
Keyword(s):  
Environmental Quality ◽  
Performance Indicators ◽  
Green Building ◽  
Key Performance Indicators ◽  
Energy System ◽  
Energy Performance ◽  
Operational Performance ◽  
Indoor Environmental Quality ◽  
Evaluation Standards

Released green building evaluation standards for operation stage include a huge number of indicators, which are very comprehensive and systematic. However, the indicators of these standards are very complicated and a large amount of time and manpower are consumed for their evaluation. To evaluate the operational performance of green buildings more practically and efficiently, some studies collect the operational data for part of the indicators (mainly focusing on building energy performance, indoor environmental quality or occupant satisfaction), which are too rough to evaluate the performance of green building. This paper proposed a total of 27 key performance indicators (KPIs) for green building operations monitoring. The number of proposed indicators is much fewer than the evaluation standards, as well as suitable for long-term monitoring, which can dramatically reduce evaluation time and cost. On the other hand, the indicators involving Outdoor environmental quality, Indoor environmental quality, HVAC system, P&D system, Renewable energy system, Total resource consumption and User behavior, which are more comprehensive and systematic than the conventional monitoring studies for operational performance of green building. Firstly, an indicators library for operations monitoring of green building was established based on relevant standards and literature review in this field. Secondly, “SMART” principle and Delphi method were adopted to select the key performance indicators for green building operations monitoring. Different background experts regarding green building industry were chosen to screen the most relevant, accessible and measurable indicators. Subsequently, two projects in China were selected for case study of key performance indicators proposed in this paper for green building operations monitoring to validate the feasibility and advancement.

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