Emotional Labor Strategies from Customer Point of View: A Systematic Literature Review

This methodological paper discusses the application of etic and emic perspectives in producing data sets for the study of journalistic praxis. The concepts refer to the researcher-analyst’s and the practitioner-informant’s viewpoints, respectively, and that being the case, they have inherent weaknesses if used independently. We argue that these shortcomings can be mitigated through an integrated application of the concepts and by seeing the two perspectives as complementary to each other. Combining etic and emic perspectives will allow for a more comprehensive understanding of complex yet routinized real-life behaviour such as journalistic work. Following the appraisal of the etic-emic combination methodology, we present the results of a systematic literature review. We explore the application of this methodology in the study of journalistic work, as recounted in international journal articles published between 2000 and 2017. After keyword searches into several databases and a manual review of 3018 items, a corpus of 228 relevant articles was analysed. Our results demonstrate the studies’ disproportionate emphasis on the earliest phases of the journalistic process, that is, topic discovery, topic selection, point of view selection and sourcing, and the relative scarcity of studies applying a fully integrated etic-emic-combination methodology. We also report on, for example, the types of research material used and the media studied. We conclude with recommendations for expanding and diversifying the use of etic-emic-combination methodology in journalism studies to give us a more balanced understanding of the field.

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Corporate governance in state-owned enterprises. A systematic literature review: an international perspective

International Journal of Contemporary Management ◽

10.2478/ijcm-2021-0011 ◽

2021 ◽

Vol 0 (0) ◽

Author(s):

Radosław Miążek

Keyword(s):

Corporate Governance ◽

Literature Review ◽

Systematic Literature Review ◽

Global Economy ◽

World Literature ◽

Scientific Work ◽

Scientific Output ◽

International Perspective ◽

Point Of View ◽

Positive Contribution

Abstract Background The state sector continues to play a significant role in the development of the global economy. Proper corporate governance is crucial to ensure the positive contribution of state-owned enterprises to the efficiency of the economy and its competitiveness. Despite the increasing importance of state-owned enterprises for the development of global gross domestic product and the quality of public services provided, research on corporate governance in state-owned enterprises is not widely represented in the world literature. Research aims This article provides a bibliographic analysis of the existing scientific work on corporate governance in state-owned enterprises. The aim of the analysis is to systematise the scientific output in this field, to demonstrate the scale of interest in this subject among researchers, and to indicate the predominant directions of research, taking into account their geographical origin. Methodology This study uses a systematic literature review. Findings The results of the research show that the existing scientific work in this field is insignificant in relation to the number of state-owned enterprises operating worldwide and their importance for the development of the global economy. Research by dominant research groups from the point of view of geography has shown that there is a clear variation in the dominant direction of research on corporate governance in state-owned enterprises, which is an indication of the different interests of researchers in different geographic areas. Analysing the factors underlying the differentiation just described could provide an incentive for further empirical research in this area.

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Health and Sustainability: New Gender Perspectives

WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS ◽

10.37394/23207.2021.18.85 ◽

2021 ◽

Vol 18 ◽

pp. 894-904

Author(s):

Francesca Donofrio ◽

Antonio Fusco ◽

Angelamaria De Feo

Keyword(s):

Health Care ◽

Literature Review ◽

Health Systems ◽

Systematic Literature Review ◽

Quality Care ◽

Gender Diversity ◽

Point Of View ◽

Gender Medicine ◽

Economic Point ◽

Eu Member States

European health systems face important challenges related to the sustainability of health care, both from an economic point of view and in relation to the quality of health services provided in terms of continuous improvement of effectiveness, safety, clinical and organisational appropriateness. The ability of EU Member States to continue to provide high quality care to all, whatever their biological and socio-cultural characteristics, depends on their health systems becoming more sustainable. Therefore, there is a need to strengthen health promotion and disease prevention, to invest in primary care systems, to move health care out of the hospital and into more accessible ambulatory and domestic care, and to develop integrated care practices. Starting from these premises, the aim of this paper is to present a narrative overview of the main aspects related to Gender Medicine and its evolution over time. Our critical overview is, therefore, aimed at providing a general picture of what has been developed by health systems on Gender Medicine, with a particular focus on the relationship between social sustainability and Gender Medicine. To achieve our goal, we carry out a systematic literature review in order to understand what has been developed so far in the area and to highlight the possible evolution of studies in the field and to strengthen the awareness of the importance of encouraging prevention, training and information programs shared with hospitals, institutions, health professionals and patient associations. To the best of the authors' knowledge, this is among the first studies that investigate through a systematic literature review the phenomenon of gender medicine, especially with reference to the sustainability of the health care system. Although our analysis needs further investigation, due to the fact that the topic is not yet fully mature, our initial and preliminary results underline the importance of further investigating gender diversity and assessing the possibility of promoting a clinical pathway to personalised treatment. In fact, only through a “gender medicine” approach it is possible to guarantee a real right to health and an effective personalisation of treatments, thus reinforcing the concept of patient focussed care and contributing to the sustainability of the whole health system.

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Systematic literature review of sentiment analysis in the Spanish language

Data Technologies and Applications ◽

10.1108/dta-09-2020-0200 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Sonia Osorio Angel ◽

Adriana Peña Pérez Negrón ◽

Aurora Espinoza-Valdez

Keyword(s):

Literature Review ◽

Sentiment Analysis ◽

Systematic Literature Review ◽

Design Methodology ◽

Spanish Language ◽

Point Of View ◽

Classification Systems ◽

Content Type ◽

Linguistic Resources ◽

Hybrid Approaches

PurposeMost studies on Sentiment Analysis are performed in English. However, as the third most spoken language on the Internet, Sentiment Analysis for Spanish presents its challenges from a semantic and syntactic point of view. This review presents a scope of the recent advances in this area.Design/methodology/approachA systematic literature review on Sentiment Analysis for the Spanish language was conducted on recognized databases by the research community.FindingsResults show classification systems through three different approaches: Lexicon based, Machine Learning based and hybrid approaches. Additionally, different linguistic resources as Lexicon or corpus explicitly developed for the Spanish language were found.Originality/valueThis study provides academics and professionals, a review of advances in Sentiment Analysis for the Spanish language. Most reviews on Sentiment Analysis are for English, and other languages such as Chinese or Arabic, but no updated reviews were found for Spanish.

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Goal Ambiguity in Public Organizations: A Systematic Literature Review

International Journal of Business and Management ◽

10.5539/ijbm.v14n7p137 ◽

2019 ◽

Vol 14 (7) ◽

pp. 137

Author(s):

Antonio Botti ◽

Antonella Monda

Keyword(s):

Literature Review ◽

Organizational Performance ◽

Public Administration ◽

Systematic Literature Review ◽

Public Organizations ◽

Point Of View ◽

Theoretical Point ◽

The Public ◽

Goal Ambiguity ◽

And Performance

In the literature on the public-private organizations is well known that public organizations have more ambiguous elements than private ones, such as ideology and objectives, that negatively influence the enthusiasm (Brunsson, 1986), motivation and performance of public employees (Pandey & Raney, 2006), as well as organizational performance (Chun & Raney, 2005). The close relationship with performance led many public administration scholars to deepen the concept of goal ambiguity in public management. However, given the lack of a univocal conceptualization of the phenomenon, the present work aims to contextualize goal ambiguity in the public administration, carrying out a systematic literature review. The results bring out goal ambiguity methods of measurement, its antecedents and consequences and the relationship between goal ambiguity and performance. From a theoretical point of view, the study allows systematizing the contributions on goal ambiguity, while from a practical point of view, a thorough knowledge of the concept allows public managers and policy-makers to obtain valuable information for the achievement of good organizational performance.

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Review of the Corporate Governance and Its Effects on the Disruptive Technology Environment

WSEAS TRANSACTIONS ON ENVIRONMENT AND DEVELOPMENT ◽

10.37394/232015.2021.17.93 ◽

2021 ◽

Vol 17 ◽

pp. 1005-1021

Author(s):

Hossam Haddad ◽

Dina Alkhodari ◽

Reem Al-Araj ◽

Nemer Aburumman ◽

Jihad Fraij

Keyword(s):

Corporate Governance ◽

Literature Review ◽

Systematic Literature Review ◽

Point Of View ◽

Disruptive Technology ◽

Related Form ◽

Sustainable Systems

This paper investigates how the invention governance could sustain a way which serves as a path in a disruptive environment. The importance of this study is to incubate a structure to assess and revise the latest disruptive technology and innovations (DTIs). From organizational point of view, this paper reviews the generic features of disruptive technology and innovations, and its influences for the fundamental and layout of corporate governance and accounting techniques. In addition, the paper clarifies and determinates the characteristics of emerging and disruptive technology and innovations-related form patterns which constitute needed permutations to corporate governance and the mechanisms of accounting. A systematic literature review was adopted considering the defined previous studies steps. The nature of the literature review breaks the barriers for readers to understand and analyse the effects of corporate governance on disrupted technology. The paper rounds off by suggesting sundry studies on design and other innovation and sustainable systems of governance, Moreover, depending on theoretical and methodological point of view and encouraging the further research, which adopt this kind of topics

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