Menerapkan Kelompok Sel Virtual di Masa Pandemi Covid-19

Cell groups are important services in church service because they can have implications for the spiritual growth of the congregation. During the Covid-19 pandemic, all worship activities were restricted, including all programs and services at the local church. In order to maintain the continuity of the worship process, the worship space was created virtually through the use of video streaming technology. This article aims to show that virtual services can also be applied in groups of cells. By using literature studies, and descriptive methods, it was concluded that the Covid-19 pandemic period had virtually stimulated cell group service. Abstrak Kelompok sel merupakan pelayanan yang penting dalam pelayanan gereja, karena dapat berimplikasi pada pertumbuhan rohani jemaat. Di masa pandemi Covid-19 ini semua kegiatan ibadah telah mengalami pembatasan, termasuk semua program dan pelayanan di gereja lokal. Demi mempertahankan keberlangsungan proses ibadah, maka ruang ibadah pun dibuat secara virtual melalui penggunaan teknologi video streaming. Artikel ini bertujuan untuk menunjukkan pelaya-nan virtual pun dapat diterapkan dalam kelompok sel. Dengan menggunakan studi literatur, dan metode deskriptif, maka disimpulkan bahwa masa pandemi Covid-19 ini telah menstimulasi pela-yanan kelompok sel secara virtual.

The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery

Two experimental studies reveal that customers’ reactions to different levels of recovery compensation differ between a recovery that occurs at the group level (such that every customer knows that every other affected customer receives the same compensation) and one that occurs at the individual level (such that the individual does not know whether and how much compensation other affected customers receive). In both cases, recovery compensation exhibits diminishing returns on compensation size in terms of recovery satisfaction. However, at the group level, the rate at which the returns on compensation diminish is greater and satisfaction reaches a plateau at lower compensation levels than at the individual level. The salient social comparison made during a group service recovery (GSR), as evidenced by the mediating role of distributive justice, explains these effects. Finally, we note that at midrange compensation levels, GSR and individual service recovery did not lead to different levels of recovery satisfaction, suggesting a zone of tolerance or indifference at these levels. Further, our findings yield important managerial implications for the efficient allocation of service recovery resources after a group service failure.