Understanding user communication around loneliness on online forums

Increasingly, individuals experiencing loneliness are seeking support on online forums—some of which focus specifically on discussions around loneliness (loneliness forums); loneliness may influence how these individuals communicate in other online forums not focused on loneliness (non-loneliness forums). In order to provide effective and appropriate online interventions around loneliness, it is important to understand how users who publish posts in a loneliness forum communicate in the loneliness forum and non-loneliness forums they belong to. In this paper, using language features, the following analyses are conducted: (1) Posts published on an online loneliness forum on Reddit, /r/Lonely are compared to posts (published by the same users and around the same time period) on two Reddit online forums i.e. an advice seeking forum, /r/AskReddit and a forum focused on discussions around depression (depression forum), /r/depression. (2) Interventions related to loneliness may vary depending on if an individual is lonely and depressed or lonely but not depressed; language use differences in posts published in /r/Lonely by the following set of users are identified: (a) users who post in both /r/Lonely and a depression forum and (b) users who post in /r/Lonely but not in the depression forum. The findings from this work gain new insights, for example: (i) /r/Lonely users tend to seek advice/ask questions related to relationships in the advice seeking forum, /r/AskReddit and (ii) users who are members of the loneliness forum but not the depression forum tend to publish posts (on the loneliness forum) on topic themes related to work/job, however, those who are members of the loneliness and depression forums tend to use more words associated with anger, negation, death, and post on topic themes related to affection relative to relationships in their loneliness forum posts. Some of the findings from this work also align with prior work e.g. users who express loneliness in online forums tend to make more reference to self. These findings aid in gaining insights into how users communicate on these forums and their support needs, thereby informing loneliness interventions.

Advice from Robots: Would You Choose a Robot that Looked More or Less Human?

Humans are increasingly turning to non-human agents for advice. Therefore, it is important to investigate if human-likeness of a robot affects advice-seeking. In this experiment, participants chose robot advisors with different levels of human-likeness when completing either social or analytical tasks, and the task was either known or unknown when the robot advisor was selected. In the agent first condition, participants chose the advisor before receiving their task assignment, and in the task first condition participants received their task assignment before choosing the advisor. Results indicated that task type did not play a role in agent selection in either condition. However, in the agent first condition, more human-like robots (Nao and Kodomoroid) were selected at a higher rate than machine-like robots (Cozmo) and, in the task first condition, Nao was selected at a higher rate than Cozmo or Kodomoroid. These results should be considered when designing robots for giving advice to improve human-robot interaction.

Identifying Online Advice-Seekers for Recovering from Opioid Use Disorder

BackgroundOnline communities can provide social support for those recovering from opioid use disorder. However, advice-seekers on these platforms risk exposure to uncurated medical advice, potentially harming their health or recovery efforts. The objective of this analysis is to combine text annotation, social network analysis, and statistical modeling to identify advice-seekers on online social media for buprenorphine-naloxone use and study their characteristics.MethodsWe collected 5,258 posts and their comments from Reddit between 2014 and 2019. Among 202 posts which met our inclusion criteria, we annotated each post to determine which were advice-seeking (n=137) and not advice-seeking (n=65). We also annotated each posting user’s medication use stage and quantified their connectedness using social network analysis. In order to analyze the relationship between advice-seeking with a user’s social connectivity and medication use stage, we constructed four models which varied in explanatory variables.ResultsThe stepwise model (containing “total degree” (P=0.002), “using: inducting/tapering” (P<0.001), and “using: other” (P=0.01) as significant explanatory variables) outperformed all other models. We found that users with fewer connections and who are currently using buprenorphine-naloxone are more likely to seek advice than users who are well-connected and no longer using the medication, respectively. Importantly, advice-seeking behavior is most accurately predicted using a combination of network characteristics and medication use status, rather than either factor alone.ConclusionsOur findings provide insights for the clinical care of people recovering from opioid use disorder and the nature of online medical advice-seeking overall. Clinicians should be especially attentive (e.g., through frequent follow-up) to patients who are inducting or tapering buprenorphine-naloxone or signal limited social support.