client perceptions
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Rural Society ◽  
2021 ◽  
pp. 1-10
Author(s):  
Mohammed Mahmoud Hassan Ananzeh ◽  
Abdussalaam Iyanda Ismail ◽  
Alaeldin Awawdeh

Author(s):  
Weili Lu ◽  
Francine M. Bates ◽  
William R. Waynor ◽  
Carolyn Bazan ◽  
Carol E. Gao ◽  
...  

2021 ◽  
pp. 1-9
Author(s):  
Antonio Reyes ◽  
Teresa A. Grenawalt ◽  
Brian N. Phillips ◽  
Christino P. Reyes

BACKGROUND: Given the importance of working alliance to client engagement and outcomes in vocational rehabilitation, there is a need to better understand predictors of the client counselor relationship. Research has shown the tripartite efficacy model as a way of understanding working alliance in various contexts but has never been examined in vocational rehabilitation. OBJECTIVE: This study evaluates the relationship among tripartite efficacy beliefs constructs (self-efficacy, other-efficacy, and relation-inferred self-efficacy [RISE]), working alliance, and engagement for 350 clients receiving state vocational rehabilitation services. METHODS: Researchers used a path analysis to assess the hypothesis that the tripartite efficacy model would predict client engagement through its impact on working alliance. RESULTS: The hypothesized model had a close fit. Other-efficacy and RISE beliefs had significant positive direct effects on working alliance and indirect effects on client engagement. Self-efficacy had a significant negative direct effect on working alliance and client engagement. CONCLUSIONS: The study supports the tripartite efficacy beliefs model as a way of better understanding client perceptions of working alliance in vocational rehabilitation.


2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Deborah Smith ◽  
Karen Johnston ◽  
Karen Carlisle ◽  
Rebecca Evans ◽  
Robyn Preston ◽  
...  

Abstract Background Telehealth and teleradiology are increasingly used around the world to facilitate health care provision when the health care provider and clients are separated by distance. The BreastScreen Australia Remote Radiology Assessment Model (RRAM) is an initiative developed to address the challenges of inadequate access to a local radiological workforce in regional Australia. With the growth in telehealth innovations more broadly, the RRAM represents a departure from the traditional onsite model where a radiologist would be co-located with practice staff during assessment clinics. Understanding client satisfaction is an important consideration with new models. This article explores client perceptions of the RRAM including awareness, satisfaction with experiences, confidence in the quality of care being received, and preferences regarding models of service delivery. Methods Clients in four BreastScreen services across three Australian states and territories were invited to provide feedback on their experiences of the RRAM. Brief face-to-face interviews based on a survey were conducted at the conclusion of assessment clinic visits. Clients also provided feedback through surveys completed and returned by post, and online. Results 144 clients completed the survey regarding their experiences of the RRAM. The majority were aged between 50 and 59 years (55/144, 38.2%). Most had attended a BreastScreen service for either screening or assessment on a total of two to five occasions (85/142, 59.9%) in the past. Nearly all women who attended a RRAM clinic expressed satisfaction with their experience (142/143, 99.3%). Clients were aware that the radiologist was working from another location (131/143, 91.6%) and the majority believed there wouldn’t be any difference in the care they received between the RRAM and the onsite model (120/142, 84.5%). Clients generally had no particular preference for either the onsite or RRAM model of service delivery. Conclusions Clients’ high satisfaction with their clinic experiences, high confidence in care being received, and the majority having no preference for either the onsite or remote model indicates their acceptance of the RRAM. Client acceptance of the model supports continuation of the RRAM at these sites and expansion. Findings may inform future telehealth innovations where key health care team members are working remotely.


2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Marcus Doxey ◽  
Robert Ewing

PurposeChanges in external auditing over four decades motivates a historical investigation of how client employees' perceptions of auditors have changed across this period.Design/methodology/approachThis paper uses a longitudinal quasi-experiment to compare current client employees' perceptions of the auditor with results from 1972.FindingsChanges in client employees' perceptions of the audit, its usefulness and of auditor-client conflict suggest increases in auditor independence. However, this paper also finds that despite decades of efforts to strengthen auditor independence and skepticism, the primary analogy client employees apply to the external auditor remains “consultant”.Practical implicationsThe findings contribute to the discussion of whether regulatory and standard changes in the audit environment have changed aspects of client employees' perceptions of auditors.Originality/valueThe paper contributes by presenting a unique approach to partially replicating a historic study using a quasi-experimental research design.


2020 ◽  
Vol 265 ◽  
pp. 105550
Author(s):  
E. Bentley ◽  
H. Kellihan ◽  
C. Longhurst ◽  
R. Chun
Keyword(s):  

2020 ◽  
pp. 088740342092033
Author(s):  
Cassandra A. Atkin-Plunk ◽  
Gaylene S. Armstrong ◽  
Nicky Dalbir

Studies surrounding the effectiveness of veterans’ treatment courts (VTCs) are now emerging. Absent from this scholarship is an examination of the presence of procedural justice within VTCs and the influence of procedural justice on future criminal behavior of VTC clients. To begin this dialogue, this study surveys 41 clients enrolled in two VTCs in a Southern state. We explore client perceptions of procedurally just treatment by their judge and assigned supervision officer. Using an average follow-up time of 20 months, this study also examines the effects of perceptions of procedural justice on recidivism of court clients. Results find VTC clients perceive their judge and supervision officer treat them in a procedurally just manner. Interestingly, perceptions of procedural justice during interactions did not result in reduced recidivism among the current sample. Policy and program implications along with recommendations for future research are provided.


2020 ◽  
Author(s):  
Erin M Hawkins ◽  
Andrew H. Newman ◽  
Jesse C. Robertson ◽  
Chad M. Stefaniak ◽  
Jeremy Vinson
Keyword(s):  

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