AbstractHow SMEs arranged their factory floor and the kind of processes, proprietary, or other, they employed, including the extent of automation in use, are all important aspects of the process practices. Swiss SMEs have realized that reliance on product feature advantages alone, even if protected by patents, is not sufficient to guarantee a lasting competitive advantage. Many companies, over time, have developed proprietary processes that are not available on the open market. This can include proprietary production or custom equipment developed and built in-house for key steps of the production process. Automation and robotization are extensively applied throughout, much of this designed by the companies themselves. The longevity of the companies fosters long-term improvements that are not available on the free market.