scholarly journals The Effect of ISO 9001 Quality Management System on Education Institutions (A Case Study of Ronaki Duhok Education Company in Iraq)

2018 ◽  
Vol 3 (1) ◽  
pp. 6
Author(s):  
Bunyamin Celik ◽  
Ömer Hakan Ölcer
Keyword(s):  
High Schools ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
General Purpose ◽  
Iso 9001 ◽  
Educational Institutions ◽  
The World ◽  
Training Institutions

In this study, the ISO Quality Management System and the benefits of the standards of this system to the education sector are exemplified through two high schools. These standards are used in the first high school in the article which examines the benefits of ISO 9001 applications to educational institutions, but not in the other. The general purpose of the study is to explain the benefits and effects of the ISO 9001: 2015 Quality Management System standards to all ISO certified training institutions in the world. In the article, a comparative study has been carried out over 2 different high schools affiliated to the Ronaki Duhok Education Company and the compliance of the standards and the benefits are provided to the readers. According to the results of the analysis, it has been revealed with examples that ISO 9001: 2015 contributes to education institutions in many positive ways.

Implementation of quality management system based on ISO9001:2008 and its effects on customer satisfaction case study

2014 ◽  
Vol 31 (8) ◽  
pp. 921-937 ◽  
Author(s):  
Vahid Nabavi ◽  
Majid Azizi ◽  
Mehdi Faezipour
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Management System ◽  
Quality Management System ◽  
Implementation Process ◽  
Iso 9001 ◽  
Ahp Method ◽  
Content Type ◽  
Satisfaction Index

Purpose – The purpose of this paper is to discuss the effect of the ISO 9001 quality management system on customer satisfaction and show an application of an analytic hierarchy process (AHP)-based method for measuring the customer satisfaction index (CSI). This will be useful to anyone who wants to have an ISO 9001 quality management system in his or her organization. Design/methodology/approach – This paper describes an ISO 9001 quality management implementation process based on ISO 9001 requirements, and uses the AHP method for weighting effective criteria on customer satisfaction. All data were obtained via questionnaires and assessed with EXPERT CHOICE 11 software. Findings – According to the results of the weighting, the factors influencing the satisfaction of a kitchen worktops customer, price and sales terms of this product has a significant impact on customer satisfaction and, in competitive conditions, this criterion has a determining role in the creation of utility for customers. ISO 9001 quality management system has been able to increase the CSI within an 11-month period of study. Originality/value – This paper is the first to use the AHP method with a new approach in a case study, offering a complete, comprehensive method for assessing customer implications.

scholarly journals The Quality Management of Arabic Language Education Based on The Quality Management System (SMM) ISO 9001:2015

ALSINATUNA ◽  
2018 ◽  
Vol 3 (2) ◽  
pp. 225
Author(s):  
Mochamad Iskarim
Keyword(s):  
Quality Management ◽  
User Satisfaction ◽  
Management System ◽  
Quality Management System ◽  
Language Education ◽  
Arabic Language ◽  
Iso 9001 ◽  
Educational Institutions ◽  
Seven Principles ◽  
Leadership Engagement

The study attempts at discussing the quality management with the Quality Management System (SMM) ISO 9001:2015 applied in the Arabic Language Education. The discussion was focused on elaborating seven principles of SMM ISO 9001: 2015, containing customer focus, leadership, engagement of people, process approach, continuous improvement, evidence-based decision making and management relationship. The quality management is expected to assist the Arabic language education to create quality, process and graduates who are well-prepared to compete both in the national and international levels. As a part of the process, the SMM ISO 9001:2015-based quality management elucidates a comprehensive guidance for the Arabic Language Education departments to continuously improve their system to fulfil the customer and the user satisfaction. Seen from the result, SMM ISO 9001:2015 can assist the educational institutions to produce graduates who are productive, capable and competitive in the national as well as global levels.

scholarly journals PENINGKATAN DAYA SAING PENDIDIKAN MELALUI MANAJEMEN MUTU ISO 9001 : 2008

2019 ◽  
Vol 1 (1) ◽  
pp. 30-50
Author(s):  
Faizin Faizin ◽  
Wardatus Sholehati
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Educational Institution ◽  
Iso 9001 ◽  
Educational Institutions ◽  
Educational Goals ◽  
Improvement Program ◽  
National Education ◽  
Institutional Marketing

Implementation of ISO 9001: 2008 quality management system will be a solution for educational institutions in dealing with problems and threats that can reduce the quality of educational institutions. Institutional marketing and student output generated through a good learning process will result in good academic and non-academic achievements. To realize a better quality educational institution, an institution should always evaluate the quality improvement program continuously, this system will become a strategic tool in increasing the institution's competitiveness in accordance with the demands of the times and the desires of customers, educational institutions as a form of service services are required to form good and capable human resources that are competitive in accordance with educational goals. Adopting the ISO quality management system and implementing its principles well will improve management within an institution so that its management is good and the performance of internal and external members can collaborate well to realize the goals of the institution in accordance with National Education Standards.

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