Providing Appropriate Service Quality to Fixed and Mobile Users in a Non-Geo Satellite-Fixed Cell System

1996 ◽  
pp. 79-96
Author(s):  
Joaquin Restrepo ◽  
Gérard Maral
Keyword(s):  
Service Quality ◽  
Cell System ◽  
Mobile Users ◽  
Geo Satellite ◽  
Fixed Cell

scholarly journals PENGARUH KETERSEDIAAN FITUR LAYANAN DAN KUALITAS PELAYANAN TERHADAP MINAT NASABAH DALAM MENGGUNAKAN BCA MOBILE DI WILAYAH JABODETABEK

account ◽  
2021 ◽  
Vol 8 (1) ◽  
Author(s):  
Marthauli Marthauli ◽  
Elly Mirati ◽  
Rahmanita Vidyasari
Keyword(s):  
Linear Regression ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Central Asia ◽  
Mobile Users ◽  
Mobile Banking ◽  
Independent Variables ◽  
Joint Contribution

ABSTRACT  In 2019, the number of BCA mobile banking transactions has increased by 99.2% and the number of BCA Mobile banking users has increased by 28.57%. This shows that the BCA mobile banking application is accepted by the majority of BCA bank customers, but in fact there are still many complaints from BCA Mobile users. Research aims to understand the effect of Service Feature Availability and Service Quality on Customers Interest in Using BCA Mobile in the Jabodetabek Area. The sample taken is 100 customers of Bank Central Asia. The analyze technique used is multiple linear regression with SPSS Version 26.0. The results shows that the Service Feature Availibility and Service Quality partially effect significantly of interest customers in using BCA Mobile in the Jabodetabek Area. All independent variables, have a joint contribution of 49.2% to the customers interest in using the BCA Mobile in the Jabodetabek Area.    Keywords: Service Feature, Service Quality, Customer Interest, BCA Mobile, Jabodetabek. ABSTRAK Pada tahun 2019, jumlah transaksi BCA mobile banking mengalami kenaikan sebesar 99,2%  dan jumlah pengguna BCA mobile banking mengalami kenaikan sebesar 28,57%. Hal ini menunjukkan bahwa aplikasi BCA mobile banking diterima dan diminati oleh sebagian besar nasabah bank BCA, tetapi kenyataannya masih banyak diterima keluhan dari pengguna BCA Mobile. Penelitian ini bertujuan untuk menganalisis pengaruh ketersediaan fitur layanan dan kualitas pelayanan terhadap minat nasabah dalam menggunakan BCA Mobile di wilayah Jabodetabek Sampel dalam penelitian ini terdiri dari 100 nasabah Bank Central Asia. Teknik analisis yang digunakan adalah regresi linear berganda dengan alat bantu analisis yaitu SPSS Versi 26.0. Hasil penelitian ini menunjukkan bahwa variabel ketersediaan fitur layanan dan kualitas pelayanan secara parsial berpengaruh signifikan terhadap minat nasabah dalam menggunakan BCA Mobile di wilayah Jabodetabek. Seluruh variabel bebas yaitu, ketersediaan fitur layanan dan kualitas pelayanan mempunyai kontribusi secara bersama-sama sebesar 49,2% terhadap minat nasabah dalam menggunakan BCA Mobile di wilayah Jabodetabek.    Kata kunci: Fitur Layanan, Kualitas Pelayanan, Minat Nasabah, BCA Mobile, Jabodetabek

scholarly journals Performance analysis for a guaranteed handover service in an LEO constellation with a "satellite-fixed cell" system

1998 ◽  
Vol 47 (4) ◽  
pp. 1200-1214 ◽  
Author(s):  
G. Maral ◽  
J. Restrepo ◽  
E. del Re ◽  
R. Fantacci ◽  
G. Giambene
Keyword(s):  
Performance Analysis ◽  
Cell System ◽  
Fixed Cell

scholarly journals The Effect Of Country Of Origin, Brand Image, Price Fairness, And Service Quality On Loyalty Toward IPhone Mobile Users, Mediated By Consumer Satisfaction

2020 ◽  
Vol 5 (1) ◽  
Author(s):  
Frydom Nainggolan ◽  
Anas Hidayet
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Brand Loyalty ◽  
Structural Equation ◽  
Brand Image ◽  
Country Of Origin ◽  
Mobile Users ◽  
Significant Positive Effect ◽  
Price Fairness ◽  
Positive Effect

The aim of this research is to determine whether country of origin, brand image, price fairness and service quality affect the satisfaction of iPhone users and to find out whether the satisfaction of iPhone users affect brand loyalty. Novelty in this research was the country of origin because Indonesian consumers were more concerned with the country of origin of the product rather than the quality or other things while others were not concerned about it and it might bring up different things in this research. The populations in this research were iPhone mobile users at the universities in Yogyakarta. The samples in this research were 250 iPhone users. The sampling used non-probability techniques with convenience sampling method and the research models were analyzed using Structural Equation Model (SEM) with the help of AMOS software. The results of this research proved that country of origin, brand image, price fairness and service quality had significant positive effect on customer satisfaction of iPhone users and iPhone customer satisfaction had significant positive effect on brand loyalty.

Vertical Handover Over Intermediate Switching Framework: Assuring Service Quality for Mobile Users

2013 ◽  
Vol 77 (1) ◽  
pp. 507-527 ◽  
Author(s):  
Aditya Yadav ◽  
Maushumi Barooah ◽  
Sandip Chakraborty ◽  
Sukumar Nandi
Keyword(s):  
Service Quality ◽  
Vertical Handover ◽  
Mobile Users

Fluence-rate effects upon m-THPC photobleaching in a formalin-fixed cell system

2004 ◽  
Vol 1 (2) ◽  
pp. 173-180 ◽  
Author(s):  
M. Atif ◽  
M.R. Stringer ◽  
J.E. Cruse-Sawyer ◽  
S.B. Brown
Keyword(s):  
Cell System ◽  
Fluence Rate ◽  
Rate Effects ◽  
Fixed Cell ◽  
Formalin Fixed

scholarly journals Determinants of Customer Satisfaction and Their Impact in Telecommunication Industry in India

2019 ◽  
Vol 8 (4) ◽  
pp. 188-194
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Principal Component ◽  
Switching Cost ◽  
Mobile Users ◽  
Telecommunication Service ◽  
Gujarat State ◽  
Telecommunication Services ◽  
Building Trust ◽  
Long Run

Telecommunication services market in India is a hot bed of competition.With the advent of new Telecommunication operator ,Reliance JIO, the competition had further been cut throat.In such a situation,retaining an existing customer is more significant then acquisition of a new one. Hence building trust and loyalty among telecommunication service users is quite pivotal as it act as a bridge, which can in the long run help in retaining a customer.The study analyzes the effect of trust,loyalty,service quality,perception and switching cost on customer satisfaction among mobile users of Gujarat.The research study centers around the mobile users of Gujarat state and its various zones.Various analysis like factor analysis,Principal component analysis and multiple regression analysis have been utilized,which helped to determine the factors of customer satisfaction and the relationships between service quality-customer satisfaction, loyalty-customer satisfaction, perception-customer satisfaction, trust-customer satisfaction and between switching cost and customer satisfaction among mobile customers of Gujarat.

scholarly journals Service quality improvement of mobile users in vehicular environment by mobile femtocell network deployment

ICTC 2011 ◽  
2011 ◽  
Author(s):  
Mostafa Zaman Chowdhury ◽  
Seung Que Lee ◽  
Byung Han Ru ◽  
Namhoon Park ◽  
Yeong Min Jang
Keyword(s):  
Quality Improvement ◽  
Service Quality ◽  
Mobile Users ◽  
Femtocell Network

Ultrastructure of Choriocarcinoma in Vitro

1969 ◽  
Vol 27 ◽  
pp. 362-363
Author(s):  
John C. Garancis ◽  
R. A. Pattillo
Keyword(s):  
Cell Line ◽  
Physiological Function ◽  
Cell System ◽  
Bewo Cell ◽  
Bewo Cells ◽  
Gestational Choriocarcinoma ◽  
Bewo Cell Line

Growth of cell system (BeWo-cell line) derived from human gestational choriocarcinoma has been established and continuously maintained in-vitro. Furthermore, it is evident from the previous studies that this cell line has retained the physiological function of the placental trophoblasts, namely the synthesis of human chorionic gonadotrophil(HCG).The BeWo cells were relatively small and possessed single nuclei, thus indicating that this cell line consists exclusively of cytotrophoblasts. In some instances cells appeared widely separated and their lateral surfaces were provided with numerous microvilli (Fig.1).

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