scholarly journals PENGARUH KETERSEDIAAN FITUR LAYANAN DAN KUALITAS PELAYANAN TERHADAP MINAT NASABAH DALAM MENGGUNAKAN BCA MOBILE DI WILAYAH JABODETABEK

account ◽  
2021 ◽  
Vol 8 (1) ◽  
Author(s):  
Marthauli Marthauli ◽  
Elly Mirati ◽  
Rahmanita Vidyasari
Keyword(s):  
Linear Regression ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Central Asia ◽  
Mobile Users ◽  
Mobile Banking ◽  
Independent Variables ◽  
Joint Contribution

ABSTRACT  In 2019, the number of BCA mobile banking transactions has increased by 99.2% and the number of BCA Mobile banking users has increased by 28.57%. This shows that the BCA mobile banking application is accepted by the majority of BCA bank customers, but in fact there are still many complaints from BCA Mobile users. Research aims to understand the effect of Service Feature Availability and Service Quality on Customers Interest in Using BCA Mobile in the Jabodetabek Area. The sample taken is 100 customers of Bank Central Asia. The analyze technique used is multiple linear regression with SPSS Version 26.0. The results shows that the Service Feature Availibility and Service Quality partially effect significantly of interest customers in using BCA Mobile in the Jabodetabek Area. All independent variables, have a joint contribution of 49.2% to the customers interest in using the BCA Mobile in the Jabodetabek Area.    Keywords: Service Feature, Service Quality, Customer Interest, BCA Mobile, Jabodetabek. ABSTRAK Pada tahun 2019, jumlah transaksi BCA mobile banking mengalami kenaikan sebesar 99,2%  dan jumlah pengguna BCA mobile banking mengalami kenaikan sebesar 28,57%. Hal ini menunjukkan bahwa aplikasi BCA mobile banking diterima dan diminati oleh sebagian besar nasabah bank BCA, tetapi kenyataannya masih banyak diterima keluhan dari pengguna BCA Mobile. Penelitian ini bertujuan untuk menganalisis pengaruh ketersediaan fitur layanan dan kualitas pelayanan terhadap minat nasabah dalam menggunakan BCA Mobile di wilayah Jabodetabek Sampel dalam penelitian ini terdiri dari 100 nasabah Bank Central Asia. Teknik analisis yang digunakan adalah regresi linear berganda dengan alat bantu analisis yaitu SPSS Versi 26.0. Hasil penelitian ini menunjukkan bahwa variabel ketersediaan fitur layanan dan kualitas pelayanan secara parsial berpengaruh signifikan terhadap minat nasabah dalam menggunakan BCA Mobile di wilayah Jabodetabek. Seluruh variabel bebas yaitu, ketersediaan fitur layanan dan kualitas pelayanan mempunyai kontribusi secara bersama-sama sebesar 49,2% terhadap minat nasabah dalam menggunakan BCA Mobile di wilayah Jabodetabek.    Kata kunci: Fitur Layanan, Kualitas Pelayanan, Minat Nasabah, BCA Mobile, Jabodetabek

PENGARUH KUALITAS PELAYANAN DAN KEPERCAYAAN TERHADAP LOYALITAS NASABAH PT BANK MANDIRI,Tbk CABANG JAKARTA KELAPA GADING BARAT

2015 ◽  
Vol 3 (3) ◽  
Author(s):  
Imam Wibowo ◽  
Santi Putri Ananda
Keyword(s):  
Linear Regression ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Analysis Tool ◽  
Positive Contribution ◽  
Homogeneous Population ◽  
Independent Variables ◽  
Research Population ◽  
The Impact

Purpose-To study the impact of the service quality and trust on customers loyalty of PT.Bank Mandiri,Tbk; Kelapa Gading Barat Branch. To improve the customers loyalty there are several factors that can influence them, such as service quality and trust. Methodology/approach-The research population was all customers PT.Bank Mandiri,Tbk;Kelapa Gading Barat Branch.According to the homogeneous population and based on the Gay and Diehl Theory, the samples taken were 50 people. Variables in this investigations consisted of: a).Independent Variables (exogenous): Service Quality (X1) and Trust (X2). b).The dependent variable (endogenous) Customers Loyalty (Y). Analysis tool being used is multiple linear regression which previously conducted validity and realiability. Findings-The result of investigations that service quality and trust simultaneously have a very strong contribution of 75,5% to the customers loyalty, and partially showed that service quality has significant and positive contribution to the customers loyalty of 64,8%. Partially, the trust variable has significant and positive contribution which amounted to 55,9% to the customers loyalty.

scholarly journals PENGARUH KUALITAS LAYANAN DAN KEPERCAYAAN TERHADAP KEPUASAN NASABAH DALAM MENGGUNAKAN BRI MOBILE (BRIMO)

account ◽  
2021 ◽  
Vol 8 (1) ◽  
Author(s):  
Asri Mandiri ◽  
Efri Yanto ◽  
Elisabeth Metekohy
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Mobile Banking ◽  
Significant Positive Effect ◽  
Simultaneous Test ◽  
Analysis Technique ◽  
Customer Trust ◽  
Positive Effect

ABSTRACT  This research aims to analyze the effect of service quality and trust on customer satisfaction in using BRIMobile (BRImo) partially and simultaneously. The sample in this research consisted of 100 customers of Bank Rakyat Indonesia. The analysis technique used is multiple linear regression with analysis tools, namely SPSS Version 26.0. The results of this research partially indicate that service quality and customer trust have a significant positive effect on customer satisfaction in using BRI Mobile (BRImo). Based on the results of the simultaneous test, it was found that service quality and customer trust had a significant positive effect on customer satisfaction in using BRI Mobile (BRImo).   Keywords: Service Quality, Customer Trust, Mobile Banking, BRI, Customer Satisfaction ABSTRAK Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan dan kepercayaan terhadap kepuasan nasabah dalam menggunakan BRI Mobile (BRImo) secara parsial dan simultan. Sampel dalam penelitian ini terdiri dari 100 nasabah Bank Rakyat Indonesia. Teknik analisis yang digunakan adalah regresi linear berganda dengan alat bantu analisis yaitu SPSS Versi 26.0. Hasil penelitian ini secara parsial menunjukkan bahwa kualitas layanan dan kepercayaan berpengaruh positif signifikan terhadap kepuasan nasabah dalam menggunakan BRI Mobile (BRImo). Berdasarkan hasil uji simultan, ditemukan bahwa kualitas layanan dan kepercayaan berpengaruh positif signifikan terhadap kepuasan nasabah dalam menggunakan BRI Mobile (BRImo).   Kata kunci: Kualitas layanan, Kepercayaan, Mobile Banking, BRI, Kepuasan Nasabah

scholarly journals PENGARUH PROMOSI DAN KUALITAS PELAYANAN TERHADAP MINAT BERKUNJUNG WISATAWAN DOMESTIK KE MUSEUM SURABAYA

Jurnal IPTA ◽  
2021 ◽  
Vol 9 (1) ◽  
pp. 54
Author(s):  
Syahrul Hidayat ◽  
I Ketut Suwena ◽  
N.G.A.S. Dewi
Keyword(s):  
Quality Of Service ◽  
Linear Regression ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Sampling Technique ◽  
Tourist Attraction ◽  
Independent Variables ◽  
Alternative Tourism ◽  
Regression Test

Surabaya City currently lacks of potential natural tourism, Surabaya needs new alternative tourism to increase tourists to visit Surabaya by making museum tours become a tourist attraction. One of the factors that influencing tourists to visit are the promotion factor and service quality. This research was conducted to find out the influence of promotion and service quality towards interest to visit to museum Surabaya. The promotion aims to provide & attract tourists to visit. The quality of service is needed so that tourists feel comfortable to visit the museum and desire to revisit museum. The accidental sampling technique used by distributing questionnaires to 100 local tourists who visiting the museum . Multiple linear regression was used to measure the effect of independent variables on the dependent variable using SPSS version 24.0. The results of this research showed that the promotion variable (X1) does not partially had a positive and significant effect on tourit interest (Y) with t-count 1,629 < t-table 1,984. Service quality variable (X2) partially had a positive and significant effect with t-count 6,907 > t-table 1,984.Promotion variable (X1),and service quality variable (X2) simultaneously have a positive and significant effect with F-count 35,561 > F-table 3.939. Based on the results of multiple linear regression test, obtained the regression equation is Y = 13,849 + 0,200 X1 + 0,366 X2 + e with the correlation coefficient of 0.650 and the determination coefficient of 0.411 (41,1%).

scholarly journals PENGARUH KUALITAS PELAYANAN DAN KERAGAMAN PRODUK TERHADAP KEPUASAN KONSUMEN PADA TOKO KING DI MALANG

2018 ◽  
Vol 2 (1) ◽  
Author(s):  
Syamswana Yuwana ◽  
Hendro Yuwono
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Consumer Satisfaction ◽  
Linear Regression Equation ◽  
Product Diversity ◽  
Independent Variables

ABSTRAKConsumer satisfaction can be realized well if the company is able to provide quality service and product diversity that consumers expect. The higher the quality of service received then the consumer will be satisfied, so that the consumer will be a permanent consumer in the company. Similarly, the King Shop as a provider of photocopying and stationery products located in Malang are also trying to improve the quality of service and product diversity in accordance with consumer expectations. So the purpose in doing research is to determine the effect of service quality and product diversity to customer satisfaction either simultaneously or partially, to know which influence is most dominant between service quality and product quality to customer satisfaction. The study was conducted at the Poor King Shop. The sample used in this study amounted to 60 respondents. The method used in this sampling is to use probability sampling. Data testing techniques used in this research include the validity test, reliability test with Alpha Cronbach. The method of data analysis used is multiple linear regression analysis to test and prove research hypothesis using computer application program SPSS Version 21. Based on the results of data analysis, the multiple linear regression equation obtained is as follows: Y = 7.446 + 0.207X.1 + 0.482X.2. From multiple linear regression equation can be known variables of service quality and product diversity have an effect on signifikan to consumer satisfaction at king store in malang. Result of t test, have positive and significant effect to consumer satisfaction because t count bigger than t table. Results simultaneously with the F test shows that all independent variables significantly influence customer satisfaction because f count is greater than f table. Therefore H0 is rejected and Ha accepted. The value of multiple determinant coefficient (R Square) of 0.432 indicates that 56.8% of customer satisfaction variables can be explained by independent variables of service quality and product diversity, while the rest of 43.2% is explained by other variables. Keywords: service quality, product diversity, customer satisfaction

scholarly journals PENGARUH HARGA, PROMOSI, BUKTI FISIK, DAN KUALITAS LAYANAN TERHADAP MINAT BERKUNJUNG KE DYNASTY WATER WORLD GRESIK

MANAJERIAL ◽  
2018 ◽  
Vol 4 (2) ◽  
pp. 63
Author(s):  
VENNY KARTIKA SARI
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Price Promotion ◽  
Independent Variables ◽  
Physical Evidence ◽  
Data Analysis Technique ◽  
Analysis Technique

This study aims to analyze the effect of price, promotion, physical evidence, and service quality on interest in visiting Dynasty Water World Gresik. The sample of this study consisted of 100 respondents. The independent variables in this study are price, promotion, physical evidence, and service quality, while the dependent variable is the interest in visiting Dynasty Water World Gresik. The data analysis technique used is multiple linear regression with the help of SPSS program. The results showed that the promotion variables, physical evidence, and service quality had a partial effect on the interest in visiting, while the price variable was stated not to have a significant effect on the interest of visiting visiting Dynasty Water World Gresik.

scholarly journals PENGARUH KUALITAS PELAYANAN DAN KERAGAMAN PRODUK TERHADAP KEPUASAN KONSUMEN PADA TOKO KING DI MALANG

2018 ◽  
Vol 2 (2) ◽  
Author(s):  
Syamswana Yuwana
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Consumer Satisfaction ◽  
Linear Regression Equation ◽  
Product Diversity ◽  
Independent Variables

ABSTRAKConsumer satisfaction can be realized well if the company is able to provide quality service and product diversity that consumers expect. The higher the quality of service received then the consumer will be satisfied, so that the consumer will be a permanent consumer in the company. Similarly, the King Shop as a provider of photocopying and stationery products located in Malang are also trying to improve the quality of service and product diversity in accordance with consumer expectations. So the purpose in doing research is to determine the effect of service quality and product diversity to customer satisfaction either simultaneously or partially, to know which influence is most dominant between service quality and product quality to customer satisfaction. The study was conducted at the Poor King Shop. The sample used in this study amounted to 60 respondents. The method used in this sampling is to use probability sampling. Data testing techniques used in this research include the validity test, reliability test with Alpha Cronbach. The method of data analysis used is multiple linear regression analysis to test and prove research hypothesis using computer application program SPSS Version 21. Based on the results of data analysis, the multiple linear regression equation obtained is as follows: Y = 7.446 + 0.207X.1 + 0.482X.2. From multiple linear regression equation can be known variables of service quality and product diversity have an effect on signifikan to consumer satisfaction at king store in malang. Result of t test, have positive and significant effect to consumer satisfaction because t count bigger than t table. Results simultaneously with the F test shows that all independent variables significantly influence customer satisfaction because f count is greater than f table. Therefore H0 is rejected and Ha accepted. The value of multiple determinant coefficient (R Square) of 0.432 indicates that 56.8% of customer satisfaction variables can be explained by independent variables of service quality and product diversity, while the rest of 43.2% is explained by other variables. 

scholarly journals ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPATUHAN WAJIB PAJAK KENDARAAN BERMOTOR

2020 ◽  
Vol 19 (1) ◽  
pp. 130-142
Author(s):  
Zakaria Anshori
Keyword(s):  
Information Technology ◽  
Linear Regression ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Sampling Method ◽  
Motor Vehicle ◽  
Survey Method ◽  
Independent Variables ◽  
Special Services

This study aims to analyze the influence of tax service quality variables, special services, sanctions and the use of information technology on motor vehicle taxpayer compliance in the Joint Office of Lamongan Regency. The independent variables in this study are the quality of tax services, tax authorities, tax sanctions, and the use of information technology. The dependent variable is taxpayer compliance. The research uses survey method by giving questionnaires to taxpayer registered in the office along with Samsat District Lamongan sample determination was done by accidental sampling method and than collected data were analyzed by multiple linear regression. The number of samples in this study were 110 respondents. The results of this study indicate and simultaneously that the quality of tax service, tax service, tax sanctions, utilization of information technology significant effect on taxpayer compliance.

scholarly journals Faktor-Faktor Yang Mempengaruhi Konsumen Menggunakan Jasa Pengiriman PT Pos Indonesia (Soreang)

2021 ◽  
Vol 14 (2) ◽  
pp. 230-239
Author(s):  
Irma Widya
Keyword(s):  
Linear Regression ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Coefficient Of Determination ◽  
Consumer Decisions ◽  
Delivery Service ◽  
Independent Variables ◽  
Analysis Technique

The research aimed to determine the effect of price, location, and service quality on the decision of use services of PT. Pos Indonesia, Soreang, Kabupaten Bandung. The population in this study was consumers who had used the services of PT Pos Indonesia, Soreang. The sampling collection technique used accident sampling with a total of 100 respondents. The data analysis technique used in this research is multiple linear regression. The result of multiple linear regression analysis shows that the variables of price, location and service quality simultaneously have a positive relation to consumer decision. Based on the results of the f test, it shows that the variables of price, location, and service quality simultaneously have a positive and significant impact on consumers decisions. The result of the coefficient of determination is 0.55 or 55%, meaning that independent variables such as price, location, and service quality can explain variations in consumer decisions to choose the delivery service of PT Pos Indonesia (Soreang). While the remaining 45% of other variables not examined in this study. Company management should pay attention to parking spaces and price competitiveness to increase consumer interest in using the delivery service of PT Pos Indonesia (Soreang).

scholarly journals PENGARUH KOMUNIKASI DAN MOTIVASI TERHADAP KUALITAS PELAYANAN PEGAWAI PADA PUSKESMAS TALISE KOTA PALU

2020 ◽  
Vol 6 (1) ◽  
pp. 42-50
Author(s):  
Rezki Rezki ◽  
Harnida Wahyuni Adda ◽  
Yoberth Kornelius
Keyword(s):  
Quality Of Service ◽  
Regression Analysis ◽  
Linear Regression ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Health Center ◽  
T Test ◽  
Service Employees ◽  
Independent Variables

The  aim  of  this  study  is  to find  out  and  analyze  the  effect  of communication  and  motivation  on  the quality of service employees in Talise City of Palu City. The sample used in this study was 73 employees at the  Thalise  Health  Center  in  Palu  City.  The  method  used  in  this study  is  multiple  linear  regression. Based  on  the  t-test  conducted  and  the results  of  the  regression  analysis,  the  communication  and motivation variables  have  a  positive  and  significant  effect  on  the  quality  of employee  services  at  the Thalise Health Center in Palu City. Determination test shows R-square value of 76.5% which means that service quality variables are influenced by independent variables namely communication and motivation while the remaining 23.5% is influenced by other variables not examined in this study. Tujuan dari penelitian ini adalah untuk mengetahui dan menganalisis pengaruh komunikasi dan motivasi terhAdap kualitas pelayanan pegawai pada Puskesmas Talise Kota Palu.Sampel yang digunakan dalam penelitian ini adalah berjumlah 73 pegawai di Puskesmas Talise Kota Palu.Metode yang digunakan dalam  penelitian  ini  adalah  regresi  liniear  berganda. Berdasarkan  uji  t yang  dilakukan  dan  hasil  analisis regresi, variabel komunikasi dan motivasi berpengaruh positif dan signifikan terhadap kualitas pelayanan pegawai  di  Puskesmas Talise Kota  Palu.  Uji  determinasi  memperlihatkan  nilai  R-square  sebesar 76,5% yang  berarti bahwa  variabel  kualitas  pelayanan di  pengaruhi oleh  variabel  independen  yaitu  komunikasi dan motivasi sedangkan sisanya 23,5% dipengaruhi oleh variabel lain yang tidak dikaji dalam penelitian ini.

ANALISIS VARIABEL YANG BERPENGARUH TERHADAP KINERJA PERUSAHAAN DI BURSA EFEK INDONESIA

2019 ◽  
Author(s):  
SUSENO - SUSENO
Keyword(s):  
Linear Regression ◽  
Multiple Linear Regression ◽  
Stock Exchange ◽  
T Test ◽  
The Other ◽  
Financial Leverage ◽  
F Test ◽  
Research Results ◽  
Independent Variables ◽  
Influential Variable

ANALISIS VARIABEL YANG BERPENGARUH TERHADAP KINERJA PERUSAHAAN DI BURSA EFEK INDONESIAOleh : Suseno STIE SATRIA Purwokerto ABSTRACT The aims of the research are (1) to analyze influence of age, scale, financial leverage, and profitability to performance of firms at The Indonesian Stock Exchange. (2) to determine the most influential variable on the performance of the firms. Hypotheses proposed in this research were: (1) Age, Scales, Financial Leverage, Profitability influences the performance of firms, (2) Age influences the performance of firms, (3) Scales influences the performance of firms, (4) Financial Leverage influences the performance of firms, (5) Profitability influences the performance of firms. Instrument of analysis employed in the research was multiple linear regression with t test and F test.The results of analyses of t test showed that profitability did not influence the performance of the firms. It was indicated by the value of computed t which was smaller than the value of t table. Meanwhile, the t test of age, scale and financial leverage indicated that the value of computed t &gt; t table. It means that these variables (scale and financial leverage) influenced the performance of the firms. The F test showed that the independent variables of age, scale, financial leverage and profitability as a whole significantly influenced the performance of the firms. It was indicated by the calculated F &gt; the value of F table, the value the age computed t which was smaller than the value of -t table..Based on the research results that age and profitability do not influence the performance of the firms, it is suggested that investors should not pay any attention to those variables. On the other hand, they should pay attention to the variables of scale and financial leverage. It is recommended that for further research should include longer periode of the sample.

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