How to Measure Efficiency in IT Organizations

Author(s):  
Martin Kütz
Keyword(s):  
2019 ◽  
Vol 118 (8) ◽  
pp. 445-453
Author(s):  
Dr.E. SARAVANAN ◽  
Dr.A. KAVITHA

This research article highlights the context within which IT organizations has grown in India and the extent of human resource management (HRM) practices and systems practiced in this sector. Using a mixed method approach involving both in-depth discussion with senior HR executives and self-completing questionnaires, the data have been collected from selected ITorganizations in Chennai. The results emphasize the way the specific HRM practices such as selection and recruitment, work environment, performance appraisal, training and development and compensations are implemented. The survey suggests the existence of formal, structured, and rationalized HRM systems in IT organizations. A number of insights related to HRM practices are shared by the HR senior executives interviewed peeling more light on the functioning of the IT companies and their challenges. The analysis provides original and useful information to both academicians and HR practitioners and gives ideas for further research in the area of HRM practices in IT organizations in India.Selection and recruitment, Training and development and compensations are having significant and positive impact on Job satisfaction.


Author(s):  
Edilaine Rodrigues Soares ◽  
Fernando Hadad Zaidan

The modern IT organizations has been structured in such a way as to establish the motivation of the teams and workers in the exercise of their functions; meet the needs and expectations of the customer and the organization; anticipate the factors that threaten the achievement of the expected results; reduce costs and maximize profits in a holistic view of the estimates of lucrativeness and the profitability index ROI-Return on investment of the software project. This chapter aims to present the information architecture and business modeling at IT organizations. This architecture allows associate the people management to the software projects management in an interactive and productive dynamic of learning and growth professional career. This motivating and representative scenario shows how the organization can be aligned to their economic interests, making it competitive in the market and successful in business.


Author(s):  
Elaine K. Yakura

As the existence of the present volume attests, gender is crucial in understanding the IT workforce. To stop there, however, would be to miss many other aspects of identity that influence issues of satisfaction, recruitment, retention and attrition in IT organizations.1 In this article, I will focus on race2—one of the most salient identity characteristics for today’s workforce. The goal is to summarize some of the research approaches from sociology, psychology, and management that have furthered our understanding of race. These perspectives are presented as possibilities for extending the repertoire of strategies for enriching our research on IT women, especially women of color.


2019 ◽  
Vol 27 (2) ◽  
pp. 708-731 ◽  
Author(s):  
Keshab Ray ◽  
Meenakshi Sharma

Purpose There is a lacuna in research work in terms of understanding how Indian IT organizations can become global brands. Benchmarking has not received much attention in marketing literature due to lack of benchmarking framework, and IT organizations are yet to make progress in benchmarking. The purpose of this paper is to examine the impact of brand strength on global branding by developing a conceptual benchmarking framework for Indian IT organizations. Design/methodology/approach Semi-structured in-depth interviews are conducted with thirty middle-level managers from two Indian IT organizations, two US-based global IT organizations and one UK-based leading bank, which is a customer of these IT organizations. Findings Results show a positive relationship between brand strength and global branding, between customer loyalty and global branding, between brand loyalty and competitive advantage and between global branding and competitive advantage. Indian IT organizations can benchmark global IT organizations to improve delivering brand promise, positioning, awareness building and authenticity toward making Indian IT organizations future ready to address the entire breadth of opportunities in the evolving world of cloud and digital. Practical implications This research helps managers with a brand strength-based benchmarking framework toward global branding of Indian IT organizations. Social implications IT is instrumental for rapid growth of Indian’s economy. India should optimally utilize its greatest wealth, its human potential, with the latent global demand in IT through building global IT brands. Originality/value The originality of the study lies in conducting a qualitative study on global branding of Indian IT organizations and also proposing a conceptual benchmarking framework. The study further validates the model using qualitative analysis.


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