Artificial Intelligence and Robotics Technology in the Hospitality Industry: Current Applications and Future Trends

2019 ◽  
pp. 211-228 ◽  
Author(s):  
Li Yang ◽  
Tony L. Henthorne ◽  
Babu George
Keyword(s):  
Artificial Intelligence ◽  
Hospitality Industry ◽  
Future Trends ◽  
And Robotics

Putting Artificial Intelligence And Expert Systems To Work for The Hospitality Industry

1988 ◽  
Vol 12 (2) ◽  
pp. 491-491 ◽  
Author(s):  
Behshld Farsad
Keyword(s):  
Artificial Intelligence ◽  
Expert Systems ◽  
Hospitality Industry ◽  
Shift Scheduling ◽  
Budget Analysis ◽  
Language Communication ◽  
Thinking Processes ◽  
Natural Language Communication ◽  
Departmental Budget ◽  
And Robotics

Artificial intelligence (AI) has existed formally as a field of science and technology for over thirty years. 109634808801200264Nevertheless, it has no precise definition due to it's diversity. Over the years Al has developed into three principal branches: expert systems, natural language communication, and robotics. Expert systems (ES) among the three branches is currently attracting much attention and is of most interest to many professionals as well as organizations. However, the development of expert systems—the computer programs that emulate the thinking processes of human brain in solving problems—is very complex and extremely costly. Although the current applications of ES are mainly is space exploration, it should be noted that some of the greatest opportunities for expert systems in the hospitality industry lie in small, routine, everyday tasks like departmental budget analysis, shift scheduling, credit verification, and room assignment.

scholarly journals Role of artificial intelligence and robotics to foster the touchless travel during a pandemic: a review and research agenda

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Loveleen Gaur ◽  
Anam Afaq ◽  
Gurmeet Singh ◽  
Yogesh Kumar Dwivedi
Keyword(s):  
Artificial Intelligence ◽  
Research Agenda ◽  
Hospitality Industry ◽  
Management Practices ◽  
Hospitality Management ◽  
Protective Measure ◽  
Health Crisis ◽  
Content Type ◽  
Research Areas ◽  
And Robotics

Purpose The hospitality industry experienced an unanticipated challenge from the COVID-19 pandemic. However, research in this area is scarce. Accordingly, this study aims to unfold a three-angled research agenda to intensify the knowledge advancement in the hospitality sector. It proposes a theoretical framework by extending the protection motivation theory (PMT) to explain the guest’s intent to adopt artificial intelligence (AI) and robotics as a protective measure in reaction to COVID-19. Design/methodology/approach The research is centered on outlining the pertinent literature on hospitality management practices and the guest’s transformed behavior during the current crisis. This study intends to identify a research agenda based on investigating hospitality service trends in today’s changing times. Findings The study sets out a research agenda that includes three dimensions as follows: AI and robotics, cleanliness and sanitation and health care and wellness. This study’s findings suggest that AI and robotics may bring out definite research directions at the connection of health crisis and hospitality management, taking into account the COVID-19 crisis. Practical implications The suggested research areas are anticipated to propel the knowledge base and help the hospitality industry retrieve the COVID-19 crisis through digital transformation. AI and robotics are at the cusp of invaluable advancement that can revive the hotels while re-establish guests’ confidence in safe hotel practices. The proposed research areas are likely to impart pragmatic lessons to the hospitality industry to fight against disruptive situations. Originality/value This study stands out to be pioneer research that incorporated AI and robotics to expand the PMT and highlights how behavioral choices during emergencies can bring technological revolution.

Beware hospitality industry: the robots are coming

2018 ◽  
Vol 10 (6) ◽  
pp. 726-733 ◽  
Author(s):  
John Bowen ◽  
Cristian Morosan
Keyword(s):  
Artificial Intelligence ◽  
Service Delivery ◽  
Customer Service ◽  
Paradigm Shift ◽  
Design Methodology ◽  
Hospitality Industry ◽  
Service Orientation ◽  
Content Type ◽  
Service Delivery Systems ◽  
And Robotics

Purpose The purpose of this study is to provide an overview of how artificial intelligence (AI) and robotics can and will be utilized by the hospitality industry, providing a glimpse of what their use will look like in 2030. Design/methodology/approach The paper reviewed both academic and trade literature to provide an overview of how robots will affect the hospitality industry during the 2030s. Findings Experts predict that by 2030, robots will make up about 25 per cent of the “workforce” in the hospitality industry. The paper also explains the industry challenges the robots will solve, as well as other benefits they provide. One of the findings is that the adoption of robots by the industry will be a disruptive paradigm shift. It will create successful new hospitality companies while putting others out of business. Finally, this paper discusses how to keep the hospitality in hospitality businesses, when machines replace employees. Originality/value This paper is one of the first to discuss the disruption that robots will cause in the industry. One of the findings is service delivery systems will need to be redesigned to maximize the benefits of robots, while still maintaining the hospitality of a customer service orientation.

scholarly journals IMPACT OF ARTIFICIAL INTELLIGENCE AND SERVICE ROBOTS IN TOURISM AND HOSPITALITY SECTOR: CURRENT USE & FUTURE TRENDS

2021 ◽  
Vol 8 (SI-1) ◽  
pp. 59-83
Author(s):  
Suneel Kumar ◽  
Varinder Kumar ◽  
Kamlesh Attri
Keyword(s):  
Artificial Intelligence ◽  
Information And Communication Technologies ◽  
Advanced Technology ◽  
Service Robots ◽  
Future Trends ◽  
Current Application ◽  
Information And Communication ◽  
Hospitality Sector ◽  
Tourism And Hospitality ◽  
And Robotics

Every aspect of the tourist experience has been transformed and automated due to the recent development and application of advanced technology like Artificial Intelligence and robotic services. Tourism and hospitality have seen tremendous changes due to the transformation brought about by the growth of information and communication technologies (ICT). This article will review current research and literature on Artificial Intelligence (AI) and robotics use in hotels and hospitality. The study will majorly centre on three filed of AI and automation applications. First, it explores the present position and current application of artificial intelligence and automation like robotics research in daily modern contemporary society, showcasing their use in each sector of the tourism and hospitality sectors; secondly, it analysed the Artificial intelligence and robotics impact on employment and job opportunities, consumers, and as well as businesses and society at large. Lastly, it examines the possible future trends of AI and robots in the tourism and hospitality sector to see what advantages or dangers may be derived from their use.

scholarly journals The use of artificial intelligence and robotics in regional anaesthesia

Anaesthesia ◽  
2021 ◽  
Vol 76 (S1) ◽  
pp. 171-181 ◽  
Author(s):  
M. McKendrick ◽  
S. Yang ◽  
G. A. McLeod
Keyword(s):  
Artificial Intelligence ◽  
Regional Anaesthesia ◽  
And Robotics

scholarly journals Symbiosis with artificial intelligence via the prism of law, robots, and society

2021 ◽  
Author(s):  
Stamatis Karnouskos
Keyword(s):  
Artificial Intelligence ◽  
Social Economic ◽  
Autonomous Robots ◽  
Law And Society ◽  
Citizenship Rights ◽  
Legal Entity ◽  
Profound Impact ◽  
The People ◽  
Physical Presence ◽  
And Robotics

AbstractThe rapid advances in Artificial Intelligence and Robotics will have a profound impact on society as they will interfere with the people and their interactions. Intelligent autonomous robots, independent if they are humanoid/anthropomorphic or not, will have a physical presence, make autonomous decisions, and interact with all stakeholders in the society, in yet unforeseen manners. The symbiosis with such sophisticated robots may lead to a fundamental civilizational shift, with far-reaching effects as philosophical, legal, and societal questions on consciousness, citizenship, rights, and legal entity of robots are raised. The aim of this work is to understand the broad scope of potential issues pertaining to law and society through the investigation of the interplay of law, robots, and society via different angles such as law, social, economic, gender, and ethical perspectives. The results make it evident that in an era of symbiosis with intelligent autonomous robots, the law systems, as well as society, are not prepared for their prevalence. Therefore, it is now the time to start a multi-disciplinary stakeholder discussion and derive the necessary policies, frameworks, and roadmaps for the most eminent issues.

scholarly journals Designing an Artificial Intelligence Control Program Model to be Tested and Implemented in Virtual Reality for Automated Chevrolet Camaro

Proceedings ◽  
2020 ◽  
Vol 63 (1) ◽  
pp. 44
Author(s):  
Lavinia Andrei ◽  
Doru-Laurean Baldean ◽  
Adela-Ioana Borzan
Keyword(s):  
Artificial Intelligence ◽  
Virtual Reality ◽  
Control Program ◽  
Specific Model ◽  
Virtual Model ◽  
Program Model ◽  
Real Size ◽  
Virtual Modeling ◽  
And Robotics ◽  
Virtual Reality Application

A control program was designed with Unity 5 virtual reality application in the automotive and robotics field. Thus, a virtual model of a robotic car was tested in a virtual reality program. After optimization, the smart controller was implemented on a specific model of the automated Chevrolet Camaro. The main objective of the present paper is to design a control program model to be tested in virtual reality and in a real-size car. Results concerning the virtual modeling of an automated car and its artificial intelligence controls have been presented and discussed, outlining the forces, torques, and context awareness capabilities of the car.

THE CONCEPT OF "CREATOR" IN ACCORDANCE WITH THE LEGISLATION OF THE REPUBLIC OF AZERBAIJAN

2021 ◽  
Vol 66 (05) ◽  
pp. 168-172
Author(s):  
Leyla Mobil Khankishiyeva ◽  
Keyword(s):  
Artificial Intelligence ◽  
New Technologies ◽  
Creative Activity ◽  
World Science ◽  
Modern Times ◽  
The World ◽  
Artificial Intelligence Technology ◽  
The Republic ◽  
The Relationship ◽  
And Robotics

One of the realities of modern times is the evolution of new technologies around the world, as well as the use of artificial intelligence (AI) and robotics in different spheres of society. Artificial intelligence, which was founded in the middle of the last century, has been one of the most invested in and interesting fields in recent times. Recently one of the most discussed and important issues is the relationship between artificial intelligence (AI) and intellectual property rights (IPR). Thus, the ownership of works created by artificial intelligence is one of the most discussed issues. In recent years, on the initiative of President Ilham Aliyev, modern achievements of world science have been applied in the life of society in the Republic of Azerbaijan. Considering all of this, the significance and urgency of the situation are clear. In other words, this is an issue that is high on both our national and international agendas. Key words: Artificial intelligence technology, creative activity, concept of "author", “work made for hire” doctrine,computer-generated works

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