Welfare State Values and Public Service Media in the Era of Datafication

2020 ◽  
Vol 1 (1) ◽  
Author(s):  
Kaarina Nikunen ◽  
Jenni Hokka
Keyword(s):  
Public Service ◽  
Well Being ◽  
Welfare States ◽  
Social Solidarity ◽  
Media Environment ◽  
The Public ◽  
Media Companies ◽  
Data Practices ◽  
Public Media ◽  
New Public

Welfare states have historically been built on values of egalitarianism and universalism and through high taxation that provides free education, health care, and social security for all. Ideally, this encourages participation of all citizens and formation of inclusive public sphere. In this welfare model, the public service media are also considered some of the main institutions that serve the well-being of an entire society. That is, independent, publicly funded media companies are perceived to enhance equality, citizenship, and social solidarity by providing information and programming that is driven by public rather than commercial interest. This article explores how the public service media and their values of universality, equality, diversity, and quality are affected by datafication and a platformed media environment. It argues that the embeddedness of public service media in a platformed media environment produces complex and contradictory dependencies between public service media and commercial platforms. The embeddedness has resulted in simultaneous processes of adapting to social media logics and datafication within public service media as well as in attempts to create alternative public media value-driven data practices and new public media spaces.

scholarly journals Citizen Participation in Public Service Media: What It Really Means

adComunica ◽  
2021 ◽  
pp. 25-44
Author(s):  
Marius Dragomir
Keyword(s):  
Citizen Participation ◽  
Public Service ◽  
Digital Economy ◽  
The Public ◽  
Media Companies ◽  
Competitive Edge ◽  
Hard Time ◽  
Media System ◽  
Public Media ◽  
Media Ecosystem

In a converged media system where the public is more than ever in control of what, when and where to consume content, public service media must put citizen participation at the heart of their strategies. That means giving the audiences more control over funding of public media, increased participation of civil society in the governance of these media outlets and more meaningful involvement of citizens in their content production process. This paper summarizes recent trends in how media companies in general engage with their audiences in the digital economy and explores opportunities and models of citizen participation in the public media of the future. The paper argues that without adjusting to the realities of the digital economy, which would mean first and foremost building audience centric networked platforms of content distribution, public service media will have a hard time to attract new followers, especially among younger audiences, and risk alienating their already declining audiences. In a media ecosystem populated by a growing number of content producers that are all fiercely competing to capture people’s attention, public service media can gain a competitive edge only if they engage citizens in innovative, meaningful ways. Without the citizen participation element, they risk becoming a marginal player or, worse, a thing of the past.

scholarly journals The platformisation of public service broadcasting in Germany: The network ‘funk’ and the case of Druck/Skam Germany

2021 ◽  
Vol 16 (2) ◽  
pp. 126-144
Author(s):  
Sven Stollfuß
Keyword(s):  
Social Media ◽  
Public Service ◽  
Third Party ◽  
Mobile Media ◽  
Media Environment ◽  
The Public ◽  
Public Service Broadcasting ◽  
Web Series ◽  
Production And Distribution ◽  
German Adaptation

This article investigates how platformisation changes the practices of content production and distribution through the case of the web series, Druck (tr. Pressure (2018–), for the public service content network ‘funk’ (ARD and ZDF). An analysis of the German adaptation of the Norwegian television and web series Skam (tr. Shame) (NRK3, 2015–2017) shows how public service broadcasting (PSB) in Germany is changing due to the influence of social media. To reach a younger audience, PSB has to meet them on third-party platforms. Consequently, PSB must provide content that fits the mobile media environment of social media.

scholarly journals WADUL-E AS THE IMPLEMENTATION OF E-SERVICE IN THE NEW PUBLIC SERVICE PARADIGM

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
Afif Al Farizi ◽  
Dian Suluh Kusuma Dewi ◽  
Insyira Yusdiawan Azhar
Keyword(s):  
Public Service ◽  
Sampling Technique ◽  
Qualitative Approach ◽  
Regional Government ◽  
Real Situation ◽  
The Public ◽  
Public Servant ◽  
New Public ◽  
Service Paradigm

This study aims to determine how the application of the New Public Service concept to the WADUL-E Service (Aspiration and Electronic Complaints Forum) in Pacitan Regency. This study used a qualitative approach and the determination of informants using the purposive sampling technique. The results showed that the concept of the New Public Service was not fully applicable to the Pacitan WADUL-E Service, because the researchers did not find data related to the 6th indicator, which is serving not directing which contains the position of the leader here, not as the owner but as a public servant or public servant. However, the rest of the concept of the new public service is in accordance with the real situation in the Pacitan Wadule Service. Hence, it is necessary to have in-depth research to find out the leadership side in the service. Based this research, it can be conculed that it is one of the public innovation efforts created by the Pacitan Regency Government is to provide Complaint Services in the form of WADUL-E Services of Pacitan Regency which was formed and inaugurated on March 14, 2018. By utilizing this service, it is hoped that the aspirations and complaints of the Pacitan citizens are connected to regional government. Keywords: E-Service, New Public Service, WADUL-E Pacitan

The Manifestation of New Public Service Principles in Issuance of Emergency Use Authorization of COVID-19 Vaccine by BPOM

2021 ◽  
Vol 2 (2) ◽  
pp. 229
Author(s):  
Alexander Arie Sanata Dharma
Keyword(s):  
Public Service ◽  
Regulatory Authority ◽  
Vaccine Development ◽  
Secondary Data ◽  
Quality Standard ◽  
Sources Of Information ◽  
Health Crisis ◽  
The Public ◽  
New Public ◽  
One Year

The COVID-19 pandemic has lasted more than one year, and vaccines are the primary expectation of ending it. The vaccine development successfully accelerated from 10-15 years to only about 12-16 months through several adjustments. In a health crisis, the vaccine can be accepted through Emergency Use Authorization (EUA) by a country's regulatory authority. In Indonesia, the role is carried out by the Indonesia Food and Drug Administration (BPOM). This study proposes analyzing the manifestation of the principles of the New Public Service in issuing EUA for the COVID-19 vaccine. This research uses qualitative methods through secondary data analysis on written sources of information such as websites, reports, social media, books, and journals. Based on the analysis, in issuing the EUA COVID-19 vaccine, BPOM has performed the principles of the New Public Service. BPOM, with all stakeholders, insisted on their values (quality, safety, and efficacy) to facilitate the EUA process due to the urgency of the emergency. With this effort, the public can afford vaccines that safe and meet the efficacy and quality standard within the expected time.Keywords : COVID-19, Emergency Use Authorization, Indonesia FDA, New Public Service

Does Citizens’ Self-Identification of Their Public Role Affect Their Satisfaction with Public Services?

2020 ◽  
Vol 35 (1) ◽  
pp. 75-100
Author(s):  
Hemin Choi ◽  
Jong Seon Lee
Keyword(s):  
Public Service ◽  
Public Management ◽  
New Public Management ◽  
The Public ◽  
Public Role ◽  
New Public ◽  
Significant Difference ◽  
Service Expectations ◽  
Manova Analysis

This study investigates how citizens define their role qua citizen and how the public role they assign themselves matters in their assessment of satisfaction with public service performance. We compared survey respondents who identified their citizen role as customer (n=280), partner (n=353) or owner (n=467) to test this relation. Theoretically, the dominance of New Public Management (NPM) scholarship has resulted in the framing of citizens as simply customers, but our empirical study finds that citizens consider themselves more as partners or owners of government. This mismatch in conception was our research hypothesis for further research. We then ran a number of t-tests and carried out a MANOVA analysis, the results of which indicate that there is a significant difference between the customer and partner groups regarding expectations and satisfaction on the quality of their living area but not regarding performance. There is also evidence that shows that the role citizens assign to themselves is related to their public service expectations but that the connection between their view of their role and their assessment of performance is weak.

scholarly journals Exploiting conditionality: EU and international actors and post-NPM reform in Ireland

2019 ◽  
Vol 35 (2) ◽  
pp. 179-200
Author(s):  
Muiris MacCarthaigh ◽  
Niamh Hardiman
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Public Management ◽  
New Public Management ◽  
Policy Coordination ◽  
The Public ◽  
Public Sector Reforms ◽  
New Public ◽  
Public Sector Unions ◽  
Administrative Elites

Between 2008 and 2015, Ireland undertook unprecedented and systemic public sector reforms in a polity not traditionally considered a prominent reformer. While some of these reforms comprised part of the loan programme agreement with EU and international actors, many others did not. This article argues that the crisis in Ireland provided a window of opportunity to introduce reforms that political and administrative elites had previously found difficult to implement. The authority of the Troika was invoked to provide legitimacy for controversial initiatives, yet some of the reforms went further than the loan programme strictly required. A number of these concerning organisational rationalisation, the public service ‘bargain’ and transversal policy coordination are considered here. Agreements were negotiated with public sector unions that facilitated sharp cuts in pay and conditions, reducing the potential for opposition to change. The reform effort was further legitimated by the reformers’ post-New Public Management, whole-of-government discourse, which situated considerations of effectiveness and efficiency in a broader framework of public service quality and delivery.

scholarly journals Public service models in european community

2020 ◽  
Vol 2020 (2) ◽  
pp. 17-27
Author(s):  
Liubych S.V. ◽  
Keyword(s):  
European Community ◽  
Public Service ◽  
Civil Service ◽  
Service Organization ◽  
Political Regime ◽  
The Public ◽  
New Public ◽  
Service Models ◽  
New Models ◽  
Functional Features

The article presents the experience of using models of public service organization in the European community. The analysis of the most widespread models of public service in Europe is carried out on the basis of the presented material. The general tendencies of the presented models development of public service are also revealed. The possibility of using the experience of organizing models of public service in countries with the search for the optimal model of organization of government, including Ukraine is examined. The article presents the key characteristics of the public service organization, which are reflected in the corresponding model – a systematized set of conditions and characteristics of the public service, which reveals its organizational and functional features. The article clarifies and summarizes the presented models of public service, outlines the characteristics of classical, mixed and new models of civil service. The classic models of public service – career, job and mixed are described in detail. Special attention is given to «new models of public service» (modernization, transitory, model of new public service, postmodern model). In practice none of the countries of the European Community today has one or another model of public service in its purest form. The article analyses of each separate model of public service, and it is concluded that elements of public service of the listed countries only gravitate to any one model and, as a rule, combine elements of others. Current trends in public service reform indicate the convergence, mutual enrichment and interpenetration of different models of civil service in the European environment. Particular emphasis is put on the influence of a number of factors, such as (the peculiarity of the historical development of the state, the specifics of the legal system, the form of government, political regime), and so on. The author shows that there are a number of closely studied models of public service: the modernization model, which is based on «society-oriented service»; a transient model of public service, the hallmark of which is «self-centred service»; models of the new public service; postmodern model of public service or as it is abbreviated as Post – MPS. It should be noted that there is a widespread influence of a mixed model of public service, which is characterized by the existence within the personnel system of a certain list of positions with its own specific regime of career organization and access to public service. Key words: public service models; public service; European community; new public service model.

scholarly journals PUBLIC SPHERE DISRUPTION: PUBLIC SERVICE BROADCASTING AND THE CBC AT THE DIGITAL CROSSROADS

2021 ◽  
Author(s):  
Scott William Baird
Keyword(s):  
Public Sphere ◽  
Public Service ◽  
Essential Element ◽  
Public Broadcasting ◽  
The Public ◽  
Public Media ◽  
Canadian Broadcasting Corporation ◽  
Canadian Context ◽  
Public Broadcaster ◽  
The Public Sphere

Public broadcasting is traditionally thought to be an essential element to public spheres. This paper charts how this relationship is formed, and then demonstrates how it is threatened in the Canadian context. Canada’s public broadcaster, the Canadian Broadcasting Corporation, has digital policies like Strategy 2020: A Space for Us All which suggests CBC is pivoting away from its relationship with the public sphere, and in some ways weakening the Canadian public sphere. Accordingly, this paper looks at the claims charged about this policy, particularly from Taylor (2016), and considers how it and similar digital policies affect the CBC as an element of the Canadian public sphere. While the paper finds CBC digital policies benefit the public sphere, the majority put into action hinder CBC’s relationship to the Canadian public sphere. Overall, this MRP highlights the importance of considering the philosophy of the public sphere when developing public media policy.

The superfluousness of CSR in media organisations

2017 ◽  
Vol 30 (1) ◽  
pp. 91-105 ◽  
Author(s):  
Roman Batko ◽  
Jan Kreft
Keyword(s):  
Social Responsibility ◽  
Radio Station ◽  
Content Type ◽  
Radio Stations ◽  
The Public ◽  
Media Companies ◽  
Public Media ◽  
Depth Analysis ◽  
Public Organisations

Purpose However, the scale of corporate social responsibility (CSR) implementation in Polish media organisations is diversified. The survey, which was conducted among the CEOs of some regional radio broadcast partnerships in Poland, indicates that only one of them has in fact accepted the CSR solutions. The majority of this group think there is no need to implement CSR because they consider it to be a duplication of the public media mission. Considering commercial media, all the biggest TV and radio stations apply CSR. The pressure is manifested by the fact that numerous media organisations – commercial and public ones – have accepted solutions of CSR. The paper aims to discuss these issues. Design/methodology/approach To verify the hypotheses, a survey was conducted from January to June 2015, in 12 (out of 17) Polish regional radio stations (independent partnerships). The research was of quality character – each media organisation selected for the survey was a separate case study. To collect the required data, two research methods were applied: in-depth interviews with the radio station CEOs (N1-N12); analysis of organisation documents concerning the mission of public organisations. We assumed that an in-depth analysis of a fragment of the empirical material in the form of a case study comes as an element of universal experience, and it reflects the universe (Denzin and Lincoln, 2009). Findings The survey suggests that only one organisation implements CSR standards. Its CEO, however is mainly driven by business reasoning. He considers that “it is an excellent tool to improve the image of the organisation in the advertisement market” and “a good way to present a radio company as a reliable business partner”. Research limitations/implications A critical attitude to CSR in media organisations has a double source: generally, CSR is not adequate to all organisations; CSR multiplies social functions of a media organisation, and a role which it plays in the society. It comes as an immanent feature of the way how a media organisation functions in its basic dimension. As presented above, the attempt to define specific elements, which allow us to analyse the level of “advance” characteristic for a media organisation, drives us to a following conclusion: communication and implementation of the CSR standards seems natural in the context of such activities of media companies as placing orders (relations with business partners, internal policy of employment, etc.), however, it only comes as a confirmation of such expectations from media organisations which are connected with maintenance of journalist standards. Practical implications As the survey of the CEOs of Polish public radio companies suggests, the problem of multiplying social responsibility of media refers, first of all, to public media. Majority of the executives considers CSR as duplication of fulfilling the public mission, and as some superfluous practice in public media. Social implications Considering this situation, it is possible to state that the concept of CSR, first of all, results from the presence of media entities in the market, where they compete mainly for the attention of listeners and advertisers. The consumer-investor dimension of media operations also contributes to the perception of CSR as the operation which is apparently pro-social, however which truly aims at increasing the company value by the improvement of its image as goods and service provider. Originality/value The source of acceptance for public media is a strong belief in social value of honest and competent information reporting and its contextualisation. At the same time, however, a basic deteriorating factor of media legitimisation is their transformation into market-oriented economy. Commodification of media means constant pressure to increase the role of “business” rhetoric and “business” solutions. The pressure is manifested by the fact that numerous media organisations – commercial and public ones – have accepted solutions of CSR.

scholarly journals The Transformation of Public TV Companies into Digital Services at the BBC and RTVE

Comunicar ◽  
2011 ◽  
Vol 18 (36) ◽  
pp. 87-94 ◽  
Author(s):  
Mercedes Medina-Laverón ◽  
Teresa Ojer-Goñi
Keyword(s):  
New Media ◽  
New Technologies ◽  
Public And Private ◽  
Public Companies ◽  
The Public ◽  
Media Companies ◽  
Public Media ◽  
Public Broadcasting Service ◽  
Nuevas Tecnologías ◽  
Public Tv

Some authors question the existence of public television companies in the new environment of digitalization, Internet proliferation, growing competition and audience segmentation. However, others believe they should act as a driving force in the process of convergence and even that the new media present an opportunity to redefine the public broadcasting service (PBS) remit. The current challenge for the public media companies is to deliver their content through the maximum number of devices, not only via television sets but also broadband and mobile devices. Over the years, the BBC has adapted to new market situations and has implemented solutions that have been adopted by other public and private broadcasters around the world. The objective of this article is to show how the BBC has taken up the leadership of transforming public TV companies into online services in order to maintain market share; and how it has influenced Spain’s public TV broadcaster, RTVE. The methodology is based on internal and external documents of both corporations, and the findings are complemented by interviews with online service managers at RTVE. We conclude that these public companies have adapted their activities to the new technologies and have developed interactive services to reinforce their public service mission.Algunas voces cuestionan la permanencia de las televisiones públicas en el nuevo entorno digital, caracterizado por una mayor presencia de Internet, más competidores y la fragmentación de la audiencia. Sin embargo, hay otros que creen que deberían actuar como una fuerza motriz en el proceso de convergencia e incluso que los nuevos medios representan una posibilidad de redefinir la misión de las televisiones públicas. El reto actual de las corporaciones públicas es proporcionar los contenidos a través del mayor número de soportes posibles, no solo a través de la televisión, sino también a través de Internet y dispositivos móviles. Un rasgo de la BBC es haberse adaptado siempre a los cambios del mercado y muchas de sus soluciones han sido transferidas a otras empresas de comunicación tanto públicas como privadas de todo el mundo. El objetivo de este artículo es mostrar cómo la BBC es uno de los modelos en los que las empresas televisivas se han fijado para transformar sus servicios digitales a fin de mantener su existencia en el mercado, y conocer cuál ha sido su influencia en la televisión pública española RTVE. La metodología empleada radica en el análisis de los documentos internos y externos de las compañías y entrevistas realizadas a los responsables de los servicios digitales de RTVE. Las conclusiones apuntan a destacar que estas compañías han adaptado sus actividades a las nuevas tecnologías y han desarrollado servicios interactivos como refuerzo de su misión de servicio público.

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