User Experience and Touchpoint Management: A Case Study for the Mechanical and Engineering Industry

2021 ◽  
pp. 641-664
Author(s):  
Fabienne Halb ◽  
Uwe G. Seebacher
Keyword(s):  
User Experience ◽  
Engineering Industry

scholarly journals The phases of user experience during relocation to a smart office building: A qualitative case study

2021 ◽  
Vol 74 ◽  
pp. 101578
Author(s):  
Deniz Tuzcuoğlu ◽  
Dujuan Yang ◽  
Bauke de Vries ◽  
Aslı Sungur ◽  
Rianne Appel-Meulenbroek
Keyword(s):  
User Experience ◽  
Qualitative Case Study ◽  
Office Building

A Nested Multivariate Utility Copulas Approach to Aggregating User Experience Partworths for Aircraft Cabin Interior Design

2013 ◽  
Author(s):  
Feng Zhou ◽  
Jianxin (Roger) Jiao
Keyword(s):  
Interior Design ◽  
User Experience ◽  
Aircraft Cabin ◽  
Design Attributes ◽  
Product Profile ◽  
Nested Structure ◽  
Attribute Levels ◽  
Design Attribute ◽  
Cabin Interior

User experience (UX) design involves combination of different design attributes with their corresponding attribute levels to form different product profiles. This raises the issue of how to integrate corresponding UX of individual design attribute levels (i.e., partworth UX measures) into a holistic measure of UX of the entire product profile. Traditional methods often use a weighted sum of single partworth UX strategy without considering their dependence. This paper proposes to use utility copulas to accommodate the dependence of individual partworth UX measures. Single utility functions are constructed based on cumulative prospect theory, based on which multivariate Archimedean utility copulas are constructed using a nested structure based on the modularized attributes. A case study of aircraft cabin interior design is demonstrated to show the potential and feasibility of the proposed methodology.

A Service-Oriented After-Sales Services System in Mechanical Engineering Industry

2013 ◽  
Vol 307 ◽  
pp. 447-450
Author(s):  
Shu Ping Lu ◽  
Kuei Kai Shao ◽  
Kuo Shu Luo
Keyword(s):  
Management System ◽  
Mechanical Engineering ◽  
Business Process Management ◽  
Process Management ◽  
Content Management ◽  
Engineering Industry ◽  
Enterprise Content Management ◽  
Service Oriented ◽  
Customer Services

This paper presents a service-oriented After-sales services system in Mechanical Engineering Industry. Typical After-sales services include status tracking services by customers, customer services, assignors and assignees. Therefore, the proposed After-sales service tracking management system work in the progress from the case study is conducted. Our system can connect with other service-related systems, such as enterprise content management repository system and business process management system. The After-sales services system is developed by consulting and visiting the machine tools manufacturers.

Enhancing User Experience in Financial Services

2014 ◽  
Vol 6 (2) ◽  
pp. 12-22
Author(s):  
Fatma Molu ◽  
Nur Findik ◽  
Mustafa Dalci
Keyword(s):  
User Experience ◽  
Financial Services ◽  
Return On Investment ◽  
Customer Relationship ◽  
Specific Context ◽  
User Research ◽  
Banking Service ◽  
Digital Environments

The domain of User Experience (UX) involves studying, designing for and evaluating the experiences that people have through the use of a system. This use takes place in a specific context, which has an impact on, or contributes to, the UX. As enterprises make a focus on the customer integral to their strategies, they need to recognize that technology developments are changing the customer relationship. In today's world, a great number of interactions between financial services and their customers have moved to digital environments and as a result a user interface design's significance increases in shaping the digital, financial experience.Based on this increasing importance, this paper proposes the role of usability studies for return on investment, along with a case study carried out in Kuveyt Turk Participation Bank. It involves an extended user research of online bank services which resulted with new specifications to be applied in the new corporate online banking service.

scholarly journals User Experience Survey for Improvement of Australia’s University Campus Spatial Safe Design

2021 ◽  
Vol 5 (4) ◽  
pp. 25-33
Author(s):  
Yunjin Wang
Keyword(s):  
Economic Development ◽  
User Experience ◽  
Safety Issue ◽  
Garden City ◽  
University Campus ◽  
Related Services ◽  
The Third ◽  
University Of Technology ◽  
Experience Survey

As the third vital industry supporting Australia’s economic development, the education domain and related services are deserved to be emphasized. The domestic university as the major used space of the educational industry is acquiring increasingly government investments. One of the investment aspects is the improvement of safety infrastructure. By providing students and staff a convenient and safe campus experience is an effective approach to produce greater benefits. However, in most Australia universities, the safety issue is still a problem that needs to be enhanced. In this research paper, the Garden City Campus of the Queensland University of Technology is used as the case study. It will be analyzed using the methodologies of observation and survey.

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