Features of Business Process Management in the Quality Management System Functioning in the Oil and Gas Sector Enterprises

2021 ◽  
pp. 495-499
Author(s):  
Ekaterina P. Zhigulina ◽  
Pavel A. Ilyin ◽  
Svetlana V. Zubkova
Keyword(s):  
Quality Management ◽  
Business Process ◽  
Management System ◽  
Business Process Management ◽  
Process Management ◽  
Oil And Gas ◽  
Quality Management System ◽  
System Functioning ◽  
Oil And Gas Sector

The Business Process Management Systems to Support Continuous Improvements

2021 ◽  
pp. 1-21
Author(s):  
Paolo Renna ◽  
Carmen Izzo ◽  
Tiziana Romaniello
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Business Process ◽  
Management System ◽  
Business Process Management ◽  
Process Management ◽  
Quality Management System ◽  
Simulation Environment ◽  
Higher Education Management

In recent years, most universities are facing with the problem of quality management in higher-education systems and institutions. The Countries that have signed the Bologna Declaration are enforced to implement an internal system for quality assurance. One of the key element of a quality management system is the process modelling with delineation of responsibility, authority, procedures and plans. This chapter describes the use of the Business Process Management to support the higher Education Management System at University of Basilicata. The case study developed concerns the following steps: visualizing, measuring, analysing by a simulation environment, and improving the management system. The original contribution of the research concerns the development of a simulation environment using BIZAGI modeller based on BPMN notation in order to analyse and improve the performance of the case study investigated. Moreover, the use of a software based on BPMN can improve quality (error rate reduction), efficiency (saving of time) and agility (implementation of processes of changes).

The Business Process Management Systems to Support Continuous Improvements

2016 ◽  
pp. 237-256
Author(s):  
Paolo Renna ◽  
Carmen Izzo ◽  
Tiziana Romaniello
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Business Process ◽  
Management System ◽  
Business Process Management ◽  
Process Management ◽  
Quality Management System ◽  
Simulation Environment ◽  
Higher Education Management

In recent years, most universities are facing with the problem of quality management in higher-education systems and institutions. The Countries that have signed the Bologna Declaration are enforced to implement an internal system for quality assurance. One of the key element of a quality management system is the process modelling with delineation of responsibility, authority, procedures and plans. This chapter describes the use of the Business Process Management to support the higher Education Management System at University of Basilicata. The case study developed concerns the following steps: visualizing, measuring, analysing by a simulation environment, and improving the management system. The original contribution of the research concerns the development of a simulation environment using BIZAGI modeller based on BPMN notation in order to analyse and improve the performance of the case study investigated. Moreover, the use of a software based on BPMN can improve quality (error rate reduction), efficiency (saving of time) and agility (implementation of processes of changes).

Effective service delivery through quality management system (QMS) in oil and gas servicing companies, a case study of selected firms, Port Harcourt

2019 ◽  
Author(s):  
Chem Int
Keyword(s):  
Quality Management ◽  
Service Delivery ◽  
Management System ◽  
Oil And Gas ◽  
Quality Management System ◽  
Local Content ◽  
Port Harcourt ◽  
Test Of Hypotheses ◽  
The Impact ◽  
Effective Service

This study investigated the impact of Quality Management System (QMS) on effective service delivery in Oil and Gas Servicing Companies in selected firms in Port Harcourt, Nigeria. The opinion of 50 respondents were sampled using questionnaires, interviews as well as observation from journals and texts used in this work to examine the Quality Management System (QMS) of the selected firms. Using simple percentages and the Chi-square (X2) test of hypotheses, it was hypothetically established that the implementation of QMS practices, has impacted the work process, procedure and improvement on quality over the years in the Oil and Gas Servicing companies in Port Harcourt Nigeria. The research identified an adopted use of Failure Mode and Effect Analysis (FMEA) tool as a continual quality improvement initiative developed in the local content oil and gas servicing operation for equipment handling, management and to drive sustained improved performance quality processes as a key driver of a progressive that will place local content companies as an options for producing companies and at par with multinational oil and gas companies.

scholarly journals Análise sobre os conceitos e práticas de Gestão por Processos: revisão sistemática e bibliometria

2015 ◽  
Vol 22 (1) ◽  
pp. 164-180 ◽  
Author(s):  
Diego Rodrigues Iritani ◽  
Sandra Naomi Morioka ◽  
Marly Monteiro de Carvalho ◽  
Aldo Roberto Ometto
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Total Quality ◽  
Business Excellence

Este artigo tem como objetivo analisar a teoria sobre Gestão por Processos de Negócio (BPM - Business Process Management). Para isso foi realizada uma revisão bibliográfica sistemática e foram utilizadas técnicas de análise de publicações, citações e de bibliometria. Os resultados mostram a multidisciplinaridade de BPM, como as diferentes áreas de pesquisa compreendem o tema e como praticam essa abordagem. Dentre os periódicos relevantes para o tema, destacaram-se o Business Process Managament Journal, Knowlegde and Process Managemente Total Quality Management & Business Excellence. Dentre as abordagens de aplicação foi possível verificar que existem três tipos adotados pelo estudo e ao todo foram identificadas oito práticas de BPM. As redes de bibliometria mostraram a existência de agrupamentos bibliométricos que pouco interagem, e a relação de BPM com as abordagens de gestão da qualidade e reengenharia. Apesar do aumento de publicações na área, o que mostra a relevância do tema, as publicações tendem a seguir escolas distintas e que ainda atuam de forma isolada na área de BPM.

scholarly journals Using a business process management system to model dynamic teaching methods

2019 ◽  
Vol 28 (3) ◽  
pp. 275-291 ◽  
Author(s):  
Fernando Enríquez ◽  
José A. Troyano ◽  
Luisa M. Romero-Moreno
Keyword(s):  
Business Process ◽  
Teaching Methods ◽  
Management System ◽  
Business Process Management ◽  
Process Management

scholarly journals El impacto de la automatización en el mejoramiento de procesos

SATHIRI ◽  
2018 ◽  
Vol 12 (2) ◽  
pp. 249
Author(s):  
Alex Bolívar Cazañas Gordón ◽  
Esther María Parra Mora
Keyword(s):  
Business Process ◽  
Management System ◽  
Process Model ◽  
Business Process Management ◽  
Process Management ◽  
Business Process Model

Esta investigación tiene la intención de evaluar el efecto de la automatización en el desempeño de los procesos de una empresa de servicios. Para tal efecto, se analiza los resultados de la automatización de un proceso clave de negocio en un proveedor de servicios de telecomunicaciones. La automatización implementada toma como referencia el ciclo de vida descrito por la metodología BPM (Business Process Management), el cual se compone de cuatro fases: Modelamiento, implementación, ejecución, y análisis. Para la modelación del proceso se utilizó la notación definida en el estándar Business Process Model and Notation (BPMN). La automatización se implementó usando un paquete de herramientas informáticas comercial del tipo BPMS (Business Process Management System).

scholarly journals Determining the Level of Maturity of the Business Process Management System on the Example of an Agro-Industrial Enterprise

2020 ◽  
Vol 12 (515) ◽  
pp. 446-454
Author(s):  
Dongcheng Wang ◽  
Keyword(s):  
Business Process ◽  
Management System ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Current Level ◽  
Industrial Enterprise ◽  
Maturity Model ◽  
Characteristic Features ◽  
Four Levels

The article is aimed at determining the level of maturity of the business process management system of an agro-industrial enterprise. The existing common approaches to assessing the maturity of the business process management system are identified, their defining features are determined. A definition of maturity of the business process management system of the enterprise is made. The features of the process and enterprise maturity model (PEMM) developed by M. Hammer are described in detail. Four levels of business processes that form the system according to the Hammer model are characterized. The aspects and directions of research of maturity of the business process management system of enterprise according to the PEMM model by M. Hammer are specified. The scale of assessment of the level of maturity of the business process management system of enterprise according to certain criteria is provided. The procedure for assessing the maturity level of the business process management system of the enterprise under research is described and a scale is provided that helps to determine the current level of maturity of the system from the very low to the very high (five such levels are defined in general). Descriptions of the levels of business processes according to the PEMM model are specified in terms of the aspects of Projecting, Contractors, Process Owner, Infrastructure and Indicators. For each aspect, an assessment of the business process management system of the enterprise under research was carried out. The results are presented both by a separate direction and by each aspect of the assessment of the maturity of the business process management system of enterprise. For each aspect of the assessment of the system maturity, the characteristic features are determined, the main disadvantages and achievements are indicated. On the basis of the determined estimates of the business process management system of the enterprise under research, an assessment of the maturity of the business process management system of this enterprise in view of certain aspects is computed, as well as its current level is defined. To identify the most problematic areas in the business process management system, the existing level of maturity of the system is depicted using a petal chart. The main directions of further improvement of the existing system are defined.

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