Assessing the Nomological Validity of the Net Promoter Index Question (NPI)

2014 ◽  
pp. 450-450
Author(s):  
Birgit Leisen Pollack
Keyword(s):  
Net Promoter ◽  
Nomological Validity

Nomological validity of the Net Promoter Index question

2013 ◽  
Vol 27 (2) ◽  
pp. 118-129 ◽  
Author(s):  
Birgit Leisen Pollack ◽  
Aliosha Alexandrov
Keyword(s):  
Net Promoter ◽  
Nomological Validity

KLIENT W CYFROWYM ŚWIECIE — DOŚWIADCZENIA NIEMIECKIEJ BRANŻY UBEZPIECZENIOWEJ

2018 ◽  
pp. 51-58
Author(s):  
Judyta Przyłuska-Schmitt
Keyword(s):  
Big Data ◽  
Net Promoter Score ◽  
Net Promoter

Celem artykułu jest określenie wpływu digitalizacji branży ubezpieczeniowej na zadowolenie klientów. A dokładniej, w jaki sposób proces zmian, spowodowany potrzebą wzmocnienia użyteczności technologii cyfrowej, wpływa na działalność niemieckiego sektora ubezpieczeniowego w budowaniu nowej jakości relacji z klientem. Artykuł opiera się na analizie literatury przedmiotu i zagadnień dotyczących koncepcji budowania relacji z klientem w sieci. Efekty procesu zmian zachodzących na rynku pod wpływem rozwoju i wykorzystania nowych technologii odczuwają wszyscy uczestnicy życia gospodarczego, a zwłaszcza branża ubezpieczeniowa, która jest szczególnie predystynowana w tym zakresie. Dzięki wykorzystaniu Big Data i metody Net Promoter Score ubezpieczyciele mogą w sposób efektywny oferować wartość dodaną swoim klientom oraz dbać o własną markę i lojalność klienta. Przedstawione w artykule treści podkreślają zarówno nowe możliwości wykorzystania w branży ubezpieczeniowej nowoczesnych technologii do budowania nowych jakości interakcji z klientem, jak też wskazują potrzebę dostosowania się do rzeczywistości podyktowanej oczekiwaniami społeczeństwa informacyjnego.

Enabling Customer-Centricity and Relationship Management using Net Promoter Score

2018 ◽  
Vol 9 (2) ◽  
pp. 115-126 ◽  
Author(s):  
Nicoleta Valentina Florea ◽  
Dorina Antoneta Tănăsescu ◽  
Anişoara Duică
Keyword(s):  
Relationship Marketing ◽  
Performance Indicators ◽  
Simulation Modeling ◽  
Customer Value ◽  
Future Trends ◽  
New Methods ◽  
Net Promoter Score ◽  
Net Promoter ◽  
Customer Centricity ◽  
Loyal Customers

Abstract We are in the fifth era of marketing development, that of relationship marketing, where the environment is influenced by globalization, informatization, market liberalization, and the overcapacity of production, and the focus will be not on increasing the volume of production, but on obtaining profit using relationship with profitable customers. Customer-centricity, customization, one-to-one relationship and measuring the value of each customer is an advantage in the fearless market. Organizations if they knew what customers wants would offering only those products or services they want, but to help them to know the customers’ needs better, they use models, new methods and calculation of performance indicators. One of the models which help organizations to determine the customer value and centricity is Net Promoter Score (NPS), its formula being developed by Reichheld F. in 2006. Our research is made on 10 organizations and on 150 respondents and is consisting in using NPS in order to observe customers’ perception of the analysed brands, to measure how well the brand is having satisfayed and loyal customers, and the desire for recommendation of the analysed brand. Our article is using simulation, modeling and IT programs to observe possible relationships and future trends.

Ricerca preliminare sulla valutazione Italiana dell'Internet Disorder Scale – Short Form (IDS9-SF)

2019 ◽  
Author(s):  
Paolo Soraci
Keyword(s):  
Social Networks ◽  
Factor Analysis ◽  
Data Analysis ◽  
Concurrent Validity ◽  
Short Form ◽  
Analysis Techniques ◽  
Validity Criterion ◽  
Preliminary Research ◽  
Nomological Validity ◽  
Italian Territory

The purpose of this study is to create a new tool capable of diagnosing the severity of internet addiction (IA) and is based on the nine IGD criteria. These same criteria were suggested by the APA in the last edition of the DSM-51. A sample was recruited with a method of convenience and 300+ participants were recruited through different forums and social networks. The construct validity of the IDS9SF test was achieved through factor analysis and nomological validity. The concurrent validity, criterion and reliability of the test itself have been thoroughly investigated through the most common and consolidated data analysis techniques, confirming that the same test has sufficient psychometric properties to be used also in the Italian territory. Furthermore it is necessary to remember that this preliminary research is only valid in the field of data and statistics with all the limitations of the case and cannot be used for a real clinical evaluation.

scholarly journals The Evaluation of Experimental Variables for Sustainable Virtual Road Safety Audits

2021 ◽  
Vol 13 (11) ◽  
pp. 5899
Author(s):  
Yeonsoo Jun ◽  
Juneyoung Park ◽  
Chunho Yeom
Keyword(s):  
Road Safety ◽  
Traffic Light ◽  
Scenario Development ◽  
Driving Simulators ◽  
Traffic Condition ◽  
The Road ◽  
Road Pavement ◽  
Net Promoter ◽  
Road Safety Audits ◽  
Road Marking

This paper evaluates experimental variables for virtual road safety audits (VRSAs) through practical experiments to promote sustainable road safety. VRSAs perform road safety audits using driving simulators (DSs), and all objects in the road environment cannot be experimental variables because of realistic constraints. Therefore, the study evaluates the likelihood of recommendation of VRSA experimental variables by comparing DSs experiments and field reviews to secure sustainable road safety conditions. The net promoter score results evaluated “Tunnel”, “Bridge”, “Underpass”, “Footbridge”, “Traffic island”, “Sign”, “Lane”, “Road marking”, “Traffic light”, “Median barrier”, “Road furniture”, and “Traffic condition” as recommended variables. On the contrary, the “Road pavement”, “Drainage”, “Lighting”, “Vehicle”, “Pedestrian”, “Bicycle”, “Accident”, and “Hazard event” variables were not recommended. The study can be used for decision making in VRSA scenario development as an initial effort to evaluate its experimental variables.

scholarly journals Economic expenditure in low-cost fitness centers: Differences according to the loyalty and characteristics of the client

2016 ◽  
pp. 137 ◽  
Author(s):  
J. García Fernández ◽  
P. Gálvez Ruíz ◽  
A. Bernal García ◽  
L. Vélez Colón
Keyword(s):  
Low Cost ◽  
Fitness Centers ◽  
Net Promoter Score ◽  
Net Promoter

Debido al incremento en el número de instalaciones y clientes, los centros de fitness están siendo examinados para comprender el comportamiento del consumidor que asiste a estas organizaciones deportivas. Por ello, el objetivo de esta investigación fue analizar si existían diferencias de gasto económico en base al perfil y a la fidelidad de clientes en centros de fitness low-cost. La muestra se compuso de 8462 clientes de los que el 50.9% (<em>n</em>=4303) fueron mujeresy el 49.1% (<em>n</em>=4159) hombres. Se realizaron análisis descriptivos y de la varianza para dar respuesta al objetivo. Los principales resultados indican que existen diferencias significativas en cuanto al gasto económico según el género, la edad, la permanencia en la organización y las intenciones de comportamiento medidas con el Net Promoter Score. Estos hallazgos son de especial relevancia ya que favorecen el conocimiento detallado de los clientes, y de cuáles son las variables que se deberían gestionar adecuadamente para aumentar el gasto.

scholarly journals Optimizing the electronic health record: An inpatient sprint addresses provider burnout and improves electronic health record satisfaction

2020 ◽  
Author(s):  
Jennifer R Simpson ◽  
Chen-Tan Lin ◽  
Amber Sieja ◽  
Stefan H Sillau ◽  
Jonathan Pell
Keyword(s):  
Confidence Interval ◽  
Electronic Health Record ◽  
Health Record ◽  
Advanced Practice ◽  
Log Data ◽  
Net Promoter Score ◽  
Net Promoter ◽  
Electronic Health ◽  
Emotional Recovery ◽  
Very High

Abstract Objective We sought reduce electronic health record (EHR) burden on inpatient clinicians with a 2-week EHR optimization sprint. Materials and Methods A team led by physician informaticists worked with 19 advanced practice providers (APPs) in 1 specialty unit. Over 2 weeks, the team delivered 21 EHR changes, and provided 39 one-on-one training sessions to APPs, with an average of 2.8 hours per provider. We measured Net Promoter Score, thriving metrics, and time spent in the EHR based on user log data. Results Of the 19 APPs, 18 completed 2 or more sessions. The EHR Net Promoter Score increased from 6 to 60 postsprint (1.0; 95% confidence interval, 0.3-1.8; P = .01). The NPS for the Sprint itself was 93, a very high rating. The 3-axis emotional thriving, emotional recovery, and emotional exhaustion metrics did not show a significant change. By user log data, time spent in the EHR did not show a significant decrease; however, 40% of the APPs responded that they spent less time in the EHR. Conclusions This inpatient sprint improved satisfaction with the EHR.

Colleague guanxi intensity: Scale development and validation

2013 ◽  
Vol 19 (6) ◽  
pp. 756-778 ◽  
Author(s):  
Chen Huan Hong ◽  
Dauw-Song Zhu ◽  
Louis P. White
Keyword(s):  
Intensity Scale ◽  
Cognitive Trust ◽  
Affective Trust ◽  
Four Dimensions ◽  
Multidimensional Construct ◽  
Scale Development And Validation ◽  
Validation Tests ◽  
Development And Validation ◽  
Colleague Relationships ◽  
Nomological Validity

AbstractThis research reviews the constructs and measurements of guanxi and concludes that colleague guanxi is appropriately conceptualized as a multidimensional construct that describes Chinese colleague relationships. The development of a colleague guanxi scale with four dimensions is described. Two studies test the convergent, discriminant, and nomological validity of the guanxi scale. In validation tests guanxi intensity increases with cognition features (subjective fit and cognitive trust) and results in a positive affect (affective trust). Contributions of the colleague guanxi scale are offered.

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