Pengukuran Usability pada Website Kampus Akademi Komunitas Negeri Pacitan Menggunakan System Usability Scale (SUS)

Pada dunia pendidikan website memiliki peran penting dalam memberikan informasi terkait dengan instansi pemilik website dan juga media promosi. Salah satu website pada lingkungan pendidikan yaitu website kampus Akademi Komunitas Negeri Pacitan. Pengunjung atau pengguna juga memiliki pengaruh besar terhadap website. Beberapa tinjauan tersebut yang mendorong kami dalam penganalisaan usability website kampus Akademi Komunitas Negeri Pacitan, yang mana pengukuran dan analisa menggunakan System Usability Scale (SUS) yang dilakukan uji validitas yang menyatakan valid dengan hasil Rhitung Rtabel pada item kuesioner dan uji Reliabilitas dengan hasil 0.637 yang menyatakan reliabel. Hasil Skor pada website kampus Akademi Komunitas Negeri Pacitan yaitu 60,75, dimana mendapat predikat D, kategori OK, tingkat penerimaan (feel) pengunjung yaitu margin low dan sudut pandang Net Promoter Score (NPS) berdasarkan skor SUS dinyatakan bahwa berpotensi detractor. Hasil ini menjabarkan bahwa dianggap belum efektif, efisien dan memuaskan bagi pengguna/pengunjung serta belum usable.

Improving Resilience, Optimism, Purpose, and Loneliness Among Older Adults

Aging Strong 2020 was developed to promote health and well-being and increase resilience by focusing on the pillars of enhanced purpose in life, social connectedness, and optimism. A series of eight interventions over three years tested the feasibility of enhancing these pillars. Interventions included: 1) An expressive writing program, 2) Animatronic pets, 3) A telephonic reminiscent program, 4) An online self-compassion mindfulness program, 5) A technology-based behavior change tool, 6) An online and workbook tool for purpose, 7) An online happiness program, and 8) A peer-to-peer support program. Each program demonstrated efficacy dependent on the pillar targeted and the population sampled. Overall, some improvement was found among participants in resilience (47%), purpose (49%), optimism (44%), and loneliness (48%). Further, participant satisfaction improved in each program with Net Promoter Scores increasing between 7-19 points. Results demonstrate that Aging Strong 2020 was successful, contributing to a holistic model of healthy aging.

Proposta de implementação de ERP’s e Curva ABC nos setores de estoques e atendimento: estudo de caso na panificadora Bodega do Pão

Mediante à competitividade que envolve o mundo corporativo, deve-se compreender que desenvolver processos de excelência que concebam serviços e produtos com altos padrões de qualidade é o método mais eficaz capaz de sobressair às expectativas de seus consumidores. Deste modo, o presente artigo teve como objeto de estudo a empresa panificadora Bodega do Pão. Foi escolhida a partir da análise das áreas funcionais. Identificou-se a área da Logística como a mais crítica. Detém-se como problema de pesquisa o preceito de investigar: Como o investimento em sistemas de informação, juntamente com a ferramenta Curva ABC, podem desenvolver a acuracidade do mercado de panificação? Como objetivo geral, busca-se: Desenvolver a implementação de ERP’s e metodologia ABC nos setores de estoques e atendimento da panificadora Bodega do Pão. Para desenvolver-se o estudo em busca de respostas ao questionamento central, recorreu-se a metodologias específicas. A abordagem é qualitativa, pois parte da coleta de dados e entrevistas, transformando o estudo em exploratório, uma vez que conta com bases bibliográficas. Utilizou-se a ferramenta interventiva 5W2H para auxiliar no detalhamento das propostas e para melhor implementar as ações estratégicas. Buscou-se, ao gerenciar os estoques, baseando-se na metodologia de curva ABC, o desenvolvimento do giro necessário, possibilitando a redução de desperdícios por meio de software ERP, além de estabelecer capacitação no atendimento ao público e conhecimentos básicos de logística atuantes na produção e estoques. Pretende-se direcionar todos os colaboradores para que proporcionem um melhor atendimento aos clientes, com vistas a unificar a comunicação interna, visando o aumento do nível de satisfação dos consumidores, aderindo um ERP Net Promoter Score e questionários de múltipla escolha que classificam o nível do atendimento e fornecem um melhor direcionamento para a contratação de serviços de venda on-line, o que aumentou a procura pelos produtos e reduziu a quantidade de itens em estoque.

Using an Artificial Intelligence Based Chatbot to Provide Parent Training: Results from a Feasibility Study

Online parenting training programs have shown to be effective. However, no studies on parent training programs delivered through chatbots have been reported yet. Aim. This study aims to assess the feasibility of delivering parenting skills through a chatbot. Methods. A sample of 33 parents completed a pilot feasibility study. Engagement, knowledge, net-promoters score and qualitative responses were analyzed. Results. A total of 778% of the sample completed the intervention. On average, participants remembered 3.7 skills out of the 5 presented and reported that they would recommend the chatbot to other parents (net promoter score was 7.44; SD = 2.31 out of 10). Overall, parents sent a mean of 54.24 (SD = 13.5) messages to the chatbot, and the mean number of words per message was 3. Main themes parents discussed with the chatbot included issues regarding their child’s habits, handling disruptive behaviors, interpersonal development, and emotional difficulties. Parents generally commented on the usefulness of the intervention and suggested improvements to the chatbot’s communication style. Conclusions. Overall, users completed the intervention, engaged with the bot, and would recommend the intervention to others. This suggests parenting skills could be delivered via chatbots.

Multiclass Confusion Matrix Reduction Method and Its Application on Net Promoter Score Classification Problem

The current paper presents a novel method for reducing a multiclass confusion matrix into a 2×2 version enabling the exploitation of the relevant performance metrics and methods such as the receiver operating characteristic and area under the curve for the assessment of different classification algorithms. The reduction method is based on class grouping and leads to a special type of matrix called the reduced confusion matrix. The developed method is then exploited for the assessment of state of the art machine learning algorithms applied on the net promoter score classification problem in the field of customer experience analytics indicating the value of the proposed method in real world classification problems.

Measurement Of Customer Loyalty On Products Indonesian Brands With Net Promoter Score (NPS) Method In Medan City Middle Class Consumers

The increasing number of graduates from universities who already have jobs have resulted in the rapid growth of one of the categories of middle class society in Indonesia. Indirectly it has an impact on increasing income which results in changes in lifestyle and purchasing power as well as changes in the choice of brands used by a person. Various kinds of products that are classified as luxury goods have now become a necessity for supporting the lifestyle of the middle class in this modern era. This middle class consumer is included in the Climber Middle Class category which is the largest segment among the 8 Middle Class Faces. And generally Climbers are known as hard-working figures who try to improve their economic status, are highly educated, do not have much experience (just got a job or are still building their careers) and tend to be the backbone of the family. This research was conducted using the Net Promoter Score (NPS) method which was then continued by measuring the customer experience (Customer Experience) through the touch point (moment of truth) of each brand studied. The number of population in this study is unknown, so the sample used is 125 respondents. Secondary data were also collected through books, magazines, and literature to support the analysis in this study. This method uses quantitative descriptive analysis. The results of this study indicate that there are 25 brands out of 96 brands studied that have a negative Net Promoter Score (NPS).

User Evaluation of a Multi-Platform Digital Storytelling Concept for Cultural Heritage

Digital storytelling platforms have proven to be a great way of bringing cultural heritage closer to people. What lacks is a deeper understanding of the user experience of such systems, especially in multi-platform digital storytelling. For the last three years, we have been developing a project called Spotlight Heritage Timisoara, which is at its core a digital storytelling platform for the city of Timisoara (Romania), soon to be European Capital of Culture in 2023. The project consists of a website, mobile applications, and interactive museographic and street exhibitions. This paper presents a multi-platform usability evaluation study which employed semi-structured interviews, observations, think-aloud protocol, SUS questionnaire, Net Promoter Score and Product Reaction Cards to gather insights from 105 participants and reveal usability problems in the Spotlight Heritage context. We found out that the four platforms, i.e., interactive touchscreen table, desktop/laptop, mobile and Augmented Reality, have very good usability scores, are considered accessible and useful, work seamlessly together, and create user satisfaction and loyalty, across demographic groups, having the potential to bring people closer to cultural heritage.