Knowledge Management in Website Quality Evaluation Domain

2015 ◽  
pp. 75-85 ◽  
Author(s):  
Paweł Ziemba ◽  
Jarosław Jankowski ◽  
Jarosław Wątróbski ◽  
Jarosław Becker
Keyword(s):  
Knowledge Management ◽  
Quality Evaluation ◽  
Website Quality

Evaluating website quality: which decision criteria do consumers use to evaluate website quality?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Phil Longstreet ◽  
Stoney Brooks ◽  
Mauricio Featherman ◽  
Eleanor Loiacono
Keyword(s):  
Quality Evaluation ◽  
Survey Methodology ◽  
Explanatory Power ◽  
Consumer Decision Making ◽  
Website Quality ◽  
Cue Utilization ◽  
Content Type ◽  
Quality Dimensions ◽  
Nomological Validity ◽  
Insight Into

PurposeThe purpose of this paper is to determine which design and operational attributes of e-commerce websites consumers use to assess website quality. Cue utilization theory is used to examine the explanatory power, robustness and relevance of the WebQual model. Results indicate which WebQual dimensions are the most relevant and salient to website users. These dimensions are categorized by their perceived and confidence values. A second study is conducted about how website users evaluate and utilize the WebQual dimensions.Design/methodology/approachSurvey methodology was utilized to provide insight into the nomological validity of the WebQual model by examining it through a cue utilization lens.FindingsThe first study categorizes the WebQual dimensions on their ability to provide a diagnostic measure of website quality, and consumer confidence in their ability to use these cues when judging the website's overall quality. The second study presents results of each dimension in relation to the quality evaluation of an actual e-commerce website. Additional analysis also revealed gender differences in cue utilization.Originality/valueThis study provided insight into WebQual-based research and identified original differences in cue utilization across genders. Results suggest that it may be beneficial for brand managers to focus on a subset of quality dimensions, rather than assume that consumers are comfortable using all website attributes to formulate quality judgments. These, results contribute to multiple literatures by providing a model that developers can utilize to focus on the deterministic characteristics of overall website quality. Further, the cue utilization perspective provides additional avenues for fruitful further research into consumer decision-making in the e-commerce context.

Website Quality Evaluation Based on Search Engine Queries using Web Rank Position Algorithm (WRPA)

2016 ◽  
Vol 4 (1) ◽  
pp. 224
Author(s):  
Chandran M ◽  
Ramani A. V
Keyword(s):  
Search Engine ◽  
Search Engines ◽  
Quality Evaluation ◽  
Research Work ◽  
Search Query ◽  
Website Quality ◽  
Search Results ◽  
Search Result ◽  
Different Types

<p>The research work is about to test the quality of the website and to improve the quality by analyzing the hit counts, impressions, clicks, count through rates and average positions. This is accomplished using WRPA and SEO technique. The quality of the website mainly lies on the keywords which are present in it. The keywords can be of a search query which is typed by the users in the search engines and based on these keywords, the websites are displayed in the search results. This research work concentrates on bringing the particular websites to the first of the search result in the search engine. The website chosen for research is SRKV. The research work is carried out by creating an index array of Meta tags. This array will hold all the Meta tags. All the search keywords for the website from the users are stored in another array. The index array is matched and compared with the search keywords array. From this, hit to count is calculated for the analysis. Now the calculated hit count and the searched keywords will be analyzed to improve the performance of the website. The matched special keywords from the above comparison are included in the Meta tag to improve the performance of the website. Again all the Meta tags and newly specified keywords in the index array are matched with the SEO keywords. If this matches, then the matched keyword will be stored for improving the quality of the website. Metrics such as impressions, clicks, CTR, average positions are also measured along with the hit counts. The research is carried out under different types of browsers and different types of platforms. Queries about the website from different countries are also measured. In conclusion, if the number of the clicks for the website is more than the average number of clicks, then the quality of the website is good. This research helps in improvising the keywords using WRPA and SEO and thereby improves the quality of the website easily.</p>

scholarly journals Systematic literature review on university website quality

2022 ◽  
Vol 25 (1) ◽  
pp. 511
Author(s):  
Ala' Hasan Saleh ◽  
Rasimah Che Mohd Yusoff ◽  
Nur Azaliah Abu Bakar ◽  
Roslina Ibrahim
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Interface Design ◽  
Information Quality ◽  
Quality Evaluation ◽  
Evaluation Model ◽  
Quality Factors ◽  
Quality Model ◽  
Specific Content ◽  
Website Quality

Website is a necessity for organizations to enable users worldwide to access their information and gain a competitive edge over others. The diversity of websites makes assessing website quality a difficult task. The aim of this paper is to identify the issues faced in the quality evaluation of university websites, the models and the factors used for evaluating university website quality. Systematic literature review was used to identify and synthesize related scholarly research papers. Findings show that there is a lack of study on university website quality compared to business websites; website designers did not have the appropriate knowledge on the interface design; and the website quality evaluation is complex since there is no specific evaluation model. Webqual 4.0 model was used to evaluate the quality of universities' websites. From 24 studies, initially 79 quality factors were extracted. After performing comparison, filtration and memoing, six quality factors were identified: information quality, specific content, usability, web appearance, service interaction quality, and functionality. This study makes a useful contribution in developing university website quality model by extending the Webqual 4.0 model.

scholarly journals EVALUASI KUALITAS WEBSITE SMA NEGERI 4 LUBUKLINGGAU MENGGUNAKAN METODE WEBQUAL

2018 ◽  
Vol 3 (2) ◽  
pp. 102-111
Author(s):  
Elmayati Elmayati ◽  
Cindi Wulandari
Keyword(s):  
Data Collection ◽  
Student Satisfaction ◽  
Quality Evaluation ◽  
Subsequent Development ◽  
Point Of View ◽  
Quality Information ◽  
Website Quality ◽  
Service Information ◽  
Interview Methods ◽  
Collection Methods

AbstrakMasalah pada penelitian adalah website  ini perlu evaluasi kualitas dalam penyampaian  informasi dan layanan berdasarkan sudut pandang pengguna dengan menggunakan penilaian dari variabel-variabel yang ada pada metode webqual. Penelitian ini menggunakan metode pengumpulan data, dengan cara melakukan pengamatan secara langsung pada tempat penelitian (observasi), metode wawancara, menyebar kuesioner kepada responden, metode dokumentasi dan metode perpustakaan. Hasil penelitian menunjukkan bahwa dari 4 variabel webqual, hanya 2 variabel yang berpengaruh signifikan terhadap kepuasan siswa terhadap website, yaitu variabel ussability dan overall.Dapat disimpulkan bahwa siswa kurang setuju terhadap variabel informasi kualitas dan informasi pelayanan, sehingga variabel servqual yang perlu diperbaiki dalam pengembangan selanjutnya yaitu variabel informasi quality dan informasi pelayanan. Kata kunci— Evaluasi, kualitas  website, metode webqual AbstractThe problem in this study is that this website needs quality evaluation in delivering information and services based on the user's point of view by using an assessment of the variables that exist in the webqual method. This study uses data collection methods, by observing directly the place of research (observation), interview methods, distributing questionnaires to respondents, documentation methods and library methods. The results showed that of the 4 webqual variables, only 2 variables had a significant effect on student satisfaction on the website, namely ussability and overall variables. It could be concluded that students did not agree on the variables of quality information and service information, so that servqual variables needed to be improved in subsequent development namely quality information information and service information.  Keywords— Evaluation, website quality , webqual method

scholarly journals Framework of Public Agency Website Quality Evaluation in the UAE

2020 ◽  
Vol 16 (12) ◽  
pp. 1765-1777
Author(s):  
Mohammed Ali Albalushi ◽  
Zanariah Jano ◽  
Indra Devi
Keyword(s):  
Quality Evaluation ◽  
Website Quality ◽  
Public Agency

scholarly journals Website Quality Evaluation Methodology Universal Star: 1st point – “Content”

Informatics ◽  
2020 ◽  
Vol 17 (3) ◽  
pp. 95-112
Author(s):  
S. G. Abduganiev
Keyword(s):  
Quality Evaluation ◽  
Qualitative Interviews ◽  
Reliability And Validity ◽  
Quality Criteria ◽  
Evaluation Methodology ◽  
Extensive Literature ◽  
Website Quality ◽  
Web 3.0 ◽  
Novel Approach ◽  
Wide Range

The Internet continues to grow at a fast pace with over 1.5 billion websites in 2019 as compared with only one in 1991. The emergence of enormous websites of various complexities and types makes assessing the quality of these sites a vastly important, difficult and complicated task. With this concern, the current paper proposes a novel approach for website assessment by developing a new Website Quality Evaluation Methodology Universal Star (WQEMUS) with a theoretical and empirical basis. It became possible through the employment of the  grounded  theory  methodology  that  enables  relevant  concepts  to  emerge  from  data. To improve the reliability and validity of the findings, an extensive literature review, in-depth and qualitative interviews, and a user evaluation survey were conducted and associated together. In this way, the study presents the results of the selection and categorization of generic quality attributes for WQEMUS with a three-tier structure, consisting of top-level quality criteria, sub-criteria and indicators. These quality dimensions are grounded on a combination of subjective and objective indicators. Consequently, WQEMUS becomes capable of estimating a wide range of different websites irrespective of domain affiliation and services they provide, including Web 3.0 sites.

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