scholarly journals Systematic literature review on university website quality

2022 ◽  
Vol 25 (1) ◽  
pp. 511
Author(s):  
Ala' Hasan Saleh ◽  
Rasimah Che Mohd Yusoff ◽  
Nur Azaliah Abu Bakar ◽  
Roslina Ibrahim
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Interface Design ◽  
Information Quality ◽  
Quality Evaluation ◽  
Evaluation Model ◽  
Quality Factors ◽  
Quality Model ◽  
Specific Content ◽  
Website Quality

Website is a necessity for organizations to enable users worldwide to access their information and gain a competitive edge over others. The diversity of websites makes assessing website quality a difficult task. The aim of this paper is to identify the issues faced in the quality evaluation of university websites, the models and the factors used for evaluating university website quality. Systematic literature review was used to identify and synthesize related scholarly research papers. Findings show that there is a lack of study on university website quality compared to business websites; website designers did not have the appropriate knowledge on the interface design; and the website quality evaluation is complex since there is no specific evaluation model. Webqual 4.0 model was used to evaluate the quality of universities' websites. From 24 studies, initially 79 quality factors were extracted. After performing comparison, filtration and memoing, six quality factors were identified: information quality, specific content, usability, web appearance, service interaction quality, and functionality. This study makes a useful contribution in developing university website quality model by extending the Webqual 4.0 model.

scholarly journals Elektroninės prekybos interneto svetainių Lietuvoje vertinimas

2011 ◽  
Vol 55 ◽  
pp. 103-116
Author(s):  
Vida Davidavičienė ◽  
Jonas Tolvaišas
Keyword(s):  
Electronic Commerce ◽  
Quality Evaluation ◽  
Evaluation Model ◽  
Common Factors ◽  
Quality Factors ◽  
Website Evaluation ◽  
Quality Models ◽  
Website Quality ◽  
Internet Users ◽  
Quality Evaluation Model

Informacinės ir komunikacinės technologijos dvidešimt pirmajame amžiuje skverbiasi į visas veiklos sritis. Tai lemia, kad elektroninė prekyba (e. prekyba) yra vienas iš labiausiai augančių verslo sektorių. Vienas iš populiariausių būdų konkuruoti informacinių technologijų amžiuje yra interneto svetainė. Tačiau perkeliant dalį savo verslo į internetą, konkurencinis pranašumas negarantuojamas. E. prekybos interneto svetainių kokybė, kuri užtikrintų lankytojų lūkesčių patenkinimą, pardavimo mastų augimą, išlaikytų ir didintų nuolatinių (lojalių) klientų skaičių, tampa viena iš pagrindinių informacinio amžiaus tyrimų krypčių. Tuo tikslu straipsnyje analizuojama vartotojų elgsena ir pasitenkinimo veiksniai naršant internete. Atlikus Lietuvos vartotojų elgsenos internete tyrimą, nustatyti Lietuvos interneto lankytojų naršymo ypatumai, kurie leidžia formuoti e. prekybos interneto svetainių kokybės vertinimo modelį. Taikomi metodai: sisteminė literatūros analizė, sugretinimas, apklausa.Pagrindiniai žodžiai: elektroninė prekyba, elektroninės prekybos interneto svetainė, interneto svetainės kokybės veiksniai, interneto svetainės kokybės vertinimas.Electronic Commerce Website Evaluation in LithuaniaVida Davidavičienė, Jonas Tolvaišas SummaryThe paper analyzes the quality factors of the website of electronic commerce (e-commerce) and services. The study of website quality models is presented and the most common factors of the website quality assessment are selected. In order to evaluate these factors, a survey of Lithuanian online store visitors is performed, with the focus on the browsing features of Lithuanian internet users. The key quality factors needed to evaluate the e-commerce website in Lithuania are identified. These factors allow developing a conceptual e-commerce website quality evaluation model.

Quality Evaluation of Health Information Systems: A Systematic Literature Review (Preprint)

2020 ◽  
Author(s):  
René Noël ◽  
Carla Taramasco ◽  
Gastón Márquez
Keyword(s):  
Literature Review ◽  
Health Information ◽  
Systematic Literature Review ◽  
Quality Evaluation ◽  
Health Information System ◽  
Care Quality ◽  
Assessment Process ◽  
Current Scenario ◽  
Patient Care Quality ◽  
Critical Components

BACKGROUND Evaluating Health Information System (HIS) quality is strategically advantageous for improving patient care quality. Nevertheless, there is little research evidence identifying and describing what standards, processes, and tools are used to evaluate HIS quality. OBJECTIVE This study aims to illustrate, detail, and discuss the current scenario regarding the standards, norms, processes, and tools used to evaluate HIS quality. METHODS We conduct a systematic literature review (SLR) using review guidelines focused on software and systems. We examined seven electronic databases (Scopus, ACM, ScienceDirect, Google Scholar, IEEE Xplorer, the Web of Science and PubMed) to search and select primary studies. Three researchers and three collaborators participated in the review and quality assessment process of the studies. RESULTS We identified 17 primary studies that have been published in journals and conferences. We found that most of the primary studies address quality evaluation from a management perspective. Second, there is little explicit and pragmatic evidence on the processes and tools that allow evaluation of HIS quality. CONCLUSIONS To promote quality evaluation of HISs, it is necessary to define mechanisms and methods that operationalize the standards and norms of HISs. Additionally, it is necessary to create metrics that measure the quality of the most critical components and processes of HISs. CLINICALTRIAL Does not apply to our study

scholarly journals Usability Evaluation Model for Mobile Visually Impaired Applications

2020 ◽  
Vol 14 (05) ◽  
pp. 95
Author(s):  
Azham Hussain ◽  
Ahlam Mohamed Omar
Keyword(s):  
Literature Review ◽  
Visual Impairment ◽  
Systematic Literature Review ◽  
Mobile Applications ◽  
Mobile Application ◽  
Visually Impaired ◽  
Evaluation Model ◽  
Usability Evaluation ◽  
Evaluation Models ◽  
Usability Evaluation Methods

The usability of the mobile applications is the most important factor in developing, so the key to develop successful mobile applications is usability, especially for users have specific needs such as visually impaired. However, developers do not focus on visually impaired users. Moreover, there are limited studies and usability evaluation models for mobile applications for visually impaired so developers use just a modified usability evaluation methods which are not enough and useful to evaluate mobile applications for visually impaired, or they use general usability evaluation models. Therefore, using these methods or models is difficult for evaluator and not useful for visually impaired users. This study conducts Systematic Literature Review (SLR) to identify usability dimensions that help mobile applications developers and evaluators to evaluate mobile application for users which have moderate and severe visual impairment. The result shows that, six dimensions that have a significant impact on moderate and severe visually impaired users' satisfaction, who use mobile applications. These dimensions namely efficiency, effectiveness, satisfaction, errors, accessibility and understandability.

scholarly journals Service Quality in Tourism: A Systematic Literature Review and Keyword Network Analysis

2019 ◽  
Vol 11 (13) ◽  
pp. 3665 ◽  
Author(s):  
Park ◽  
Jeong
Keyword(s):  
Network Analysis ◽  
Literature Review ◽  
Service Quality ◽  
Systematic Literature Review ◽  
Quality Evaluation ◽  
Tourism Industry ◽  
Critical Issues ◽  
Service Quality Evaluation ◽  
Keyword Network ◽  
Tourism Service

The tourism industry has received increasing attention as it has become one of the fastest developing business sectors around the world. Service quality in tourism has come to be regarded as an important impetus for economic growth; however, the focus on tourism service quality has not yet been satisfactorily or comprehensively reviewed. Therefore, we conducted a systematic literature review combining bibliometric, citation network and keyword network analysis. We selected the top five tourism journals from the SCOPUS database and then collected papers according to their keywords. Our results revealed the critical issues, topics, and changes over time regarding research on tourism service quality. The critical issues included the important impact of service quality on tourist behavior and service quality evaluation, and topics comprised (1) tourist satisfaction, (2) sustainable issues in tourism, (3) value of service quality for customers, (4) restaurant service quality, (5) customers’ perceptions of tourism, (6) service quality evaluation in tourism, and (7) service quality’s influence on customer behavior. Furthermore, the keyword network analysis results revealed the most influential keywords.

scholarly journals A Website Quality Model Investigating the Loyalty of South African Consumers towards Travel Websites

2018 ◽  
Vol 10 (2(J)) ◽  
pp. 133-144
Author(s):  
O. Omoruyi
Keyword(s):  
Structural Equation ◽  
Quantitative Research ◽  
Information Quality ◽  
Survey Methodology ◽  
Research Approach ◽  
Consumer Loyalty ◽  
System Quality ◽  
Quality Model ◽  
Website Quality ◽  
International Visitors

Due to the increase in the need for travel by international visitors, it is important that organisations consider key attributes of website quality, namely information quality and system quality to encourage and enhance consumer loyalty overtime. Drawing from Delone and McLean’s theory, this research argues that information quality and system quality are antecedents of travel website quality, of which the latter is a predictor of consumer loyalty. A quantitative research approach was adopted by way of a survey methodology and data were analysed usingSmart PLS software for structural equation modelling (SEM). Based on the theoretical review, a research framework detailing the hypotheses relationships among the research constructs was developed. Based on the research findings, the results provide support for the proposed positive relationships among the research constructs. 

scholarly journals Training Evaluation Models for Skill-Based E-learning System: A Systematic Literature Review

2021 ◽  
Vol 11 (2) ◽  
pp. 61-65
Author(s):  
Muneswary a/p Saminathan ◽  
Norhaida Mohd Suaib
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Evaluation Model ◽  
Training Evaluation ◽  
Training Model ◽  
Learning System ◽  
Current Systematic Review ◽  
Training Evaluations ◽  
E Learning ◽  
The Right

Training evaluation can be defined as a way of measuring how well users learn and adapt to a system or software. Various methods have been developed to carry out training evaluations of systems or software over the past few decades. A systematic literature review report on the assessment training model was conducted to give different views on the usability aspects of the proposed approach. This study provides a current systematic review of training evaluation on skill-based system or software. The particular purpose of the review is to explore the research as preliminary step that helps in choosing the right type of training evaluation model for skill-based E-learning system or software. There is a lack of appropriate models available through the specific gaps in literature and finding especially for skill-based E-learning system evaluation.

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