A Study on User Satisfaction Evaluation About the Recommendation Techniques of a Personalized EPG System on Digital TV

Author(s):  
Sang Min Ko ◽  
Yeon Jung Lee ◽  
Myo Ha Kim ◽  
Yong Gu Ji ◽  
Soo Won Lee
JMIR Aging ◽  
10.2196/13939 ◽  
2019 ◽  
Vol 2 (2) ◽  
pp. e13939 ◽  
Author(s):  
Francesc López Seguí ◽  
Marc de San Pedro ◽  
Eva Aumatell Verges ◽  
Salvador Simó Algado ◽  
Francesc Garcia Cuyàs

Background “Digital Partners” is an intergenerational information and communications technology learning project carried out in the municipalities of Vic and Centelles (Catalonia) from April to May 2018. Within the framework of the introduction of community service as a subject in secondary education, the Centre for Health and Social Studies (University of Vic) created a training space with 38 intergenerational partners (aged 14-15 years and >65 years), with the aim of improving the senior users’ digital skills in terms of use of smartphones and tablets, thus helping reduce the digital divide in the territory. Objective The aim of this paper is to evaluate the satisfaction of both junior and senior participants toward the intervention and to explore its main drivers. Methods Participants who volunteered to participate in the study were interviewed. Quantitative and qualitative data gathered in paper-based ad hoc surveys were used to assess participants’ satisfaction. Results The experience shows a broad satisfaction of both junior and senior users. The project’s strengths include the format of working in couples; randomly pairing individuals by operating system; the ability to practice with the device itself; individuals’ free choice to decide what they wish to learn, develop, or practice; and the availability of voluntary practice material that facilitates communication and learning. With regard to aspects that could be improved, there is a need to review the timetabling flexibility of meetings to avoid hurrying the elderly and to extend the project’s duration, if necessary. Conclusions This activity can serve to create mutual learning through the use of mobile devices and generate security and motivation on the part of the seniors, thus reducing the digital divide and improving social inclusion.


2019 ◽  
Author(s):  
Francesc López Seguí ◽  
Marc de San Pedro ◽  
Eva Aumatell Verges ◽  
Salvador Simó Algado ◽  
Francesc Garcia Cuyàs

BACKGROUND “Digital Partners” is an intergenerational information and communications technology learning project carried out in the municipalities of Vic and Centelles (Catalonia) from April to May 2018. Within the framework of the introduction of community service as a subject in secondary education, the Centre for Health and Social Studies (University of Vic) created a training space with 38 intergenerational partners (aged 14-15 years and >65 years), with the aim of improving the senior users’ digital skills in terms of use of smartphones and tablets, thus helping reduce the digital divide in the territory. OBJECTIVE The aim of this paper is to evaluate the satisfaction of both junior and senior participants toward the intervention and to explore its main drivers. METHODS Participants who volunteered to participate in the study were interviewed. Quantitative and qualitative data gathered in paper-based ad hoc surveys were used to assess participants’ satisfaction. RESULTS The experience shows a broad satisfaction of both junior and senior users. The project’s strengths include the format of working in couples; randomly pairing individuals by operating system; the ability to practice with the device itself; individuals’ free choice to decide what they wish to learn, develop, or practice; and the availability of voluntary practice material that facilitates communication and learning. With regard to aspects that could be improved, there is a need to review the timetabling flexibility of meetings to avoid hurrying the elderly and to extend the project’s duration, if necessary. CONCLUSIONS This activity can serve to create mutual learning through the use of mobile devices and generate security and motivation on the part of the seniors, thus reducing the digital divide and improving social inclusion.


Author(s):  
Dimitrios Dimitriou ◽  
Maria Sartzetaki ◽  
Iliana Kalenteridou

Passenger's satisfaction evaluation is very complicated for transport infrastructure services that accommodate high demand, mainly due to international passenger's quality attitudes, expectations, and experiences. This paper focuses on the development of the methodological framework to assessing level of service quality at airports, adopting two evaluation layers: the level of service (efficiency to manage traffic demand) and the level of expectation (performance to accommodate traveler's needs). The conceptual framework develops a holistic approach to evaluate overall level of service quality of an airport. A modeling framework then is developed to test the reliability of the level of quality and the consistency of airport level of service and level of passengers expectation. The methodology is applied in a small sized airport the Democritus Airport in Alexandroupolis, in Northern Greece. The analysis explores the passenger's satisfaction level for Greek regional airports and highlights the consistency of level of airport service and passenger's level of expectations.


2021 ◽  
pp. 1-12
Author(s):  
D. Leahy ◽  
F. McNicholas

Objectives: Increasing numbers of youth experience mental illness, and also require and benefit from specialist child and adolescent mental health services (CAMHS). Worldwide, such services are underfunded and under-resourced, and services in Ireland are no different. It is vital that existing services are regularly reviewed for both efficacy and acceptability. Our objective was to review published studies evaluating service user satisfaction with CAMHS in Ireland and CAMHS therapeutic efficacy. Methods: MEDLINE, PsycINFO and CINAHL databases were systematically searched. Studies were included if they reported on service user satisfaction or an evaluation of CAMHS in Ireland. Results: From an initial 125 articles identified, 15 studies meet the inclusion criteria: four reporting on overall CAMHS satisfaction, three on satisfaction where a specific diagnosis was present, while eight evaluated various interventions offered. Whilst most service users perceived services to be satisfactory, important issues relating to accessibility were present. Evidence of efficacy was present for a small number of interventions, but studies were limited by methodological issues. Conclusions: There is a dearth of studies evaluating CAMHS in Ireland. The extant literature suggests a positive experience once accessed, but long waiting times and poor collaboration are seen to limit services users’ experience. More robust methodologically sound studies are urgently required. Given the expected increased demand linked to the current COVID-19 pandemic, coupled with the resultant compromised financial position, it is essential that scant resources are appropriately directed.


2021 ◽  
Vol 11 (4) ◽  
pp. 1920
Author(s):  
Jong-Gyu Shin ◽  
Ga-Young Choi ◽  
Han-Jeong Hwang ◽  
Sang-Ho Kim

With the development of artificial intelligence technology, voice-based intelligent systems (VISs), such as AI speakers and virtual assistants, are intervening in human life. VISs are emerging in a new way, called human–AI interaction, which is different from existing human–computer interaction. Using the Kansei engineering approach, we propose a method to evaluate user satisfaction during interaction between a VIS and a user-centered intelligent system. As a user satisfaction evaluation method, a VIS comprising four types of design parameters was developed. A total of 23 subjects were considered for interaction with the VIS, and user satisfaction was measured using Kansei words (KWs). The questionnaire scores collected through KWs were analyzed using exploratory factor analysis. ANOVA was used to analyze differences in emotion. On the “pleasurability” and “reliability” axes, it was confirmed that among the four design parameters, “sentence structure of the answer” and “number of trials to get the right answer for a question” affect the emotional satisfaction of users. Four satisfaction groups were derived according to the level of the design parameters. This study can be used as a reference for conducting an integrated emotional satisfaction assessment using emotional metrics such as biosignals and facial expressions.


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